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COVID-19Update to customers
Find out more


Products

BackToolsBuilding & HardwareGardenOutdoor LivingKitchenBathroom &
PlumbingCurtains & BlindsPaint & WallpaperFlooringStorage & CleaningLighting &
ElectricalIndoor LivingSmart HomeHire Shop


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SHOP ONLINE


WHAT YOU NEED, ONLINE

It's easier than ever to shop at Bunnings with our range of online options.








SHOP ONLINE TODAY

 * Buy products online from our wide range
 * Contactless Drive & Collect and Click & Deliver are now available, as well as
   Click & Collect
 * Products can be purchased online with Zip Pay, Openpay and PayPal

 


DRIVE & COLLECT AT OUR WAREHOUSES

When your order is ready to collect, you can book in a convenient time for a
contactless pick up. Simply drive to your local store, park in the designated
Drive & Collect parking bays, and we'll load your products into your car for
you.


SHOP ONLINE ANY WAY YOU CHOOSE



Click & Collect

Click & Delivery

Special Orders

Payment options


SHOP ONLINE NOW



Hand Tools

Chisels, Files & Sharpening, Clamps, Pliers & Vices, Hammers & Wreckers, Masonry
& Plaster Tools, Measuring Tools, Saws, Knives & Cutting Tools, Screwdrivers &
Hex Keys, Sockets, Spanners & Wrenches, Staples & Rivet Guns, Test & Inspection
Equipment

Garden Tools

Axes, Hatchets & Blocksplitters, Blower Vac & Leaf Blowers, Chainsaws, Garden
Cordless Combo Kits, Cultivators, Digging Tools, Garden Edgers, Jerry Cans &
Fuel Funnels, Garden Tool Batteries & Accessories, Garden Trolleys & Wheeled
Tools, Garden Tool Handles, Hedge Trimmers, Kids Garden Tools, Lawn Aerators,
Lawn Mowers, Whipper Snippers & Line Trimmers, Electric Log Splitters, Garden
Mulchers, Wood Chippers & Shredders, Rakes & Soil Levellers, Shears & Pruning
Tools, Turf Rollers, Weather Stations & Tools

Lighting

Christmas Lights, Light Globes, Fluorescent Lights, Indoor Lights, Lamps,
Outdoor & Garden Lights, Party Lights, Solar Lights, Work & Safety Lighting,
Lanterns, Spotlights & Torches

Power Tools

Air Compressors, Batteries & Chargers, Biscuit Joiners, Drills, Cordless Fans &
Blowers, Grinders, Heavy Duty & Construction Tools, Multi Tools, Nail, Glue &
Heat Guns, Planers, Portable Generators, Power Saws, Pressure Washers, Rotary
Tools, Routers, Sanders, Worklights, Worksite Radios

Plant Pots, Planters & Baskets

Plant Baskets, Indoor Plant Pots, Outdoor Plant & Garden Pots, Plant Stands &
Trolleys, Plant Pot & Planter Accessories, Self Watering Pots, Plastic Plant
Pots, Timber Planters, Vertical & Wall Gardens

Storage & Shelving

Wardrobes & Closets, Garage Storage, Storage Containers, Decorative Storage,
Shelving, Packing Materials & Supplies

BBQs

2 & 3 Burner BBQs, 4 & 5 Burner BBQs, 6 Burner BBQs, BBQ Accessories, Built In
BBQs, Camping Stoves, Bar Fridges, Kettle BBQs, Outdoor BBQ Kitchens, Pizza
Ovens, Portable BBQs, Smoker BBQs

Smart Home

We can help you find the right smart solutions for your home.


MORE INFORMATION

FREQUENTLY ASKED QUESTIONS



Which products can I buy online?


A wide range of products are available to buy online, including lighting, sheds,
bathroom, kitchen and plants. To find products that can be bought online, use
the 'Order Online' filter on search results pages and product listing pages.

Why aren't all products available to buy online?


Not all products we stock in-store are available to purchase online - this may
be due to size, delivery or because it is a custom-made product. These products
can be purchased in-store. If you need help to get a product home or to site,
just ask a team member at your local store who will help to organise delivery.
In many of our stores we also offer trailers or vehicle hire to help you get big
and bulky items home.

Can I return products I have bought online to my local Bunnings?


You can return an item to your local Bunnings store if you've received a
damaged/faulty product, or if you've changed your mind. Please refer to our
returns policy.

What's your returns policy?



To learn all about the returns process for products sold by Bunnings, view our
returns policy.

Where products are purchased on our website from a third party Trusted Seller,
the refunds and returns policy for that Trusted Seller is available on their
product page.

How do I find out about delivery costs and times?


To find out if a product can be delivered to your area, enter your postcode on
the product page for delivery details. For more information, check out the
‘Orders & Delivery’ tab below.

RETURNS AND REFUNDS



What's your returns policy?



To learn all about the returns process for products sold by Bunnings, view
our returns policy.

Where products are purchased on our website from a third party Trusted Seller,
the refunds and returns policy for that Trusted Seller is available on their
product page.

The item I received is damaged/faulty can I replace it?



You can return an item purchased from Bunnings to your local Bunnings store if
you've received a damaged or faulty product, or if you've changed your mind.

Where your item was purchased on our website from a third party Trusted Sellers,
you should contact that Trusted Seller in the first instance. If you are unable
to contact a third party Trusted Seller, or if they are unable or unwilling to
accept a return, please contact customersupport@bunnings.com.au for assistance.

Customers in VIC & NSW can wait for stores to reopen to return an item purchased
in-store or online or alternatively contact their local store to arrange a
contactless return for any damaged or faulty products at designated bays in the
car park.

I've changed my mind, can I return the item?



Yes, you can return an item purchased from Bunnings if you've changed your mind.
View our returns policy.

Where products are purchased on our website from a third party Trusted Seller,
the refunds and returns policy for that Trusted Seller is available on their
product page.

Can I return the item to my local Bunnings?



You can return an item to your local Bunnings store if you've received a
damaged/faulty product, or if you've changed your mind. Please refer to our
returns policy.

Customers in VIC & NSW can wait for stores to reopen to return an item purchased
in-store or online or alternatively contact their local store to arrange a
contactless return for any damaged or faulty products at designated bays in the
car park..

Where your item was purchased on our website from a third party Trusted Sellers,
you should contact that Trusted Seller in the first instance.  If you are unable
to contact a third party Trusted Seller, or if they are unable or unwilling to
accept a return, please contact customersupport@bunnings.com.au for assistance. 

Do I have to pay for the postage/delivery cost of returning an item?



For a change of mind on products purchased from Bunnings, if you're unable to
return the item to your local Bunnings store then you'll have to cover the
postage/delivery cost of returning the item. If you've received a damaged or
faulty item, Bunnings will cover the cost of return.

Where products are purchased on our website from a third party Trusted Seller,
the refunds and returns policy for that Trusted Seller is available on their
product page, and will include details of any postage/delivery costs associated
with change of mind returns.

How will I receive my refund?


Your refund will be processed back into the same account you used to make the
purchase. View our returns policy.

How do I return a large item?



For products purchased from Bunnings: contact your nearest store or email
Customer Support at customersupport@bunnings.com.au.

For products purchased from on our website from a third party Trusted
Seller:contact the Trusted Seller in the first instance for assistance. If you
are unable to contact a third party Trusted Seller, or if they are unable or
unwilling to assist, please contact customersupport@bunnings.com.au.

The item I ordered is the wrong size/colour, will you exchange it?



For products purchased from Bunnings:If the item you received is the wrong
size/colour, take it to your nearest store or email Customer Support
at customersupport@bunnings.com.au to organise an exchange.

For products purchased from on our website from a third party Trusted
Seller:contact the Trusted Seller in the first instance for assistance. If you
are unable to contact a third party Trusted Seller, or if they are unable or
unwilling to assist, please contact customersupport@bunnings.com.au.

ORDERS AND DELIVERY



Why can't I purchase all products online?


Some products we stock aren't available for purchase online and need to be
purchased in-store. If you need help to get a product home or to site, just ask
a Team Member at your local store who can help organise delivery. In many of our
stores we also offer trailers or vehicle hire to help you get big and bulky
items home. We'll continue to listen to customers to ensure we are offering the
best experience possible and our online products and services are of real value.

How much does delivery cost?



Delivery costs are calculated at the time of checkout. They vary based on the
type of service or size of the vehicle required to deliver the product, whether
the seller is Bunnings or a third party Trusted Seller, as well as where it's
being delivered.


Delivery Type Metro Cost Regional Cost Parcel $10.00 $14.00 Ute $40.00 $40.00
Ute with Assist $75.00 $75.00 Truck $90.00 $90.00 Truck with Assist $125.00
$125.00 Crane $175.00 $80.00


How long will my delivery take?



Place your order by Saturday 18th December to receive your delivery in time for
Christmas Day, excluding Special Order and Marketplace products.

For products ranged in-store, expect delivery within 2-5 days. For Special Order
items which are sent directly from our suppliers, expect delivery within 7-14
working days. For products purchased directly from third party Trusted Sellers,
delivery options are listed on each product's product page.

What if the product I want isn't able to be ordered online?


Our online range gives customers access to products that were previously only
available to order in-store. For some products, such as custom-made products or
products with specific delivery requirements that need to be confirmed with you,
please contact the team at the Special Orders Desk at your local Bunnings who
can order these items for you.

Can I cancel my order?


Yes, you can cancel your order in most cases. Please contact Customer Support
at customersupport@bunnings.com.au for assistance.
Where you have purchased your product directly from a third party Trusted
Seller, that Trusted seller may need to accept your order cancellation.

Can I make changes to my order?


We will always make our best effort to accommodate any changes. Please contact
Customer Support, customersupport@bunnings.com.au, who will endeavour to assist
you with your query.  
Where you have purchased your product directly from a third party Trusted
Seller, we recommend you contact them directly to arrange see if a change is
available.

My order hasn't arrived, what now?


If your order hasn't arrived, please contact Customer Support
at customersupport@bunnings.com.au, and we will look into it for you.

Can I get my order delivered?


Yes, select 'Delivery' at the time of purchase and your item will be delivered
to you. There are, however, some products that can't be delivered. To check if a
product can be delivered to your area, enter your postcode on the product page
for delivery details.

What are Special Orders?


Special Orders gives you access to even more products stocked by our suppliers
that aren't currently stocked on our shelves. From sheds to children's play
equipment, bathroom taps to ceiling lights, Special Orders gives you even more
choice.

What kinds of Special Orders products are available to buy online?


A wide range of Special Orders products are available to buy online, including
lighting, sheds, bathroom, kitchen and advanced plants. To find products that
can be bought online, use the 'Order Online' filter on search results pages and
product listing pages.

How do I remove a product from my cart?


On the cart page, select 'Remove' beneath the quantity and the item will be
taken out of your cart.

How do I buy a Special Orders product online?


Any product that has the blue Special Orders icon and 'Order Online' tick can be
purchased online. Review the product’s delivery options on the product detail
page, add it to your cart, then check out online.

Who will deliver my order?


We and the third party Trusted Sellers who offer products on our website use a
range of different freight and transport providers depending on the type of
product and where it's being delivered.

Can I change my delivery address after submitting an order?


Yes, you can change your delivery address. Please contact Customer Support at
customersupport@bunnings.com.au for assistance.

I'm missing a product from my order, what should I do?


If you're missing a product from your order, please contact Customer Support at
customersupport@bunnings.com.au for assistance.

I've received the wrong item, who do I contact?


If you've received the wrong item, please contact Customer Support at
customersupport@bunnings.com.au for assistance.

Does someone need to be home to accept delivery?


If you won't be home, you can give the transport provider authority to leave the
delivery. The provider will then supply a proof of delivery note, including a
photo of the item and its placement. Metro deliveries only.

Do you deliver overseas?


We and the Trusted Sellers who offer products on our website can only deliver to
Australian addresses.

Can I order from overseas and have the product delivered to an address in
Australia?


Yes, you can order products from overseas on bunnings.com.au but items can only
be delivered to Australian addresses.

I'm having trouble ordering online, can you help me?


If you're having trouble buying products online, contact Customer Support at
customersupport@bunnings.com.au for assistance.

Can I buy Gift Cards online?


Yes, you can buy Bunnings Gift Cards online. Buy a Gift Card.

Do you offer Click & Collect?



Currently, only products at warehouses in Victoria (excluding Brunswick and
Werribee), New South Wales (excluding Carlingford, Gordon, Valley Heights and
Warringah Mall), Western Australia (excluding East Victoria Park, Kalamunda),
Tasmania, South Australia, Northern Territory, Queensland and ACT are available
for next day Click & Collect.

These products will have the Click & Collect icon visible on the website.

Can someone else pick up my order on my behalf?


Yes, someone else can pick up your order on your behalf. They'll need to provide
a copy of the order confirmation and photo ID in store when collecting your
order.

PAYMENT



What methods of payment do you accept?


Payment can be made by Visa, Mastercard, AMEX, PayPal, Zip, Openpay and Diners
Club International.

When will I be charged for my order?


Payment will be processed immediately following a successful transaction.

Are my personal details safe?


Yes, read more about our commitment to protecting your privacy and personal
information in our privacy statement.

Can I pay with a Gift Card online?


You can't pay with a Gift Card online at this time. This service will be
available in the future.

The price has changed since I placed my order, can I get the lower price?


If the product price has changed since placing your order, please contact
Customer Support at customersupport@bunnings.com.au for assistance. Bunnings
Price Guarantee only applies to products sold by Bunnings, and not those sold by
third party Trusted Sellers on our website.

Can I pay with PayPal?


Yes, PayPal is available as a payment option for online orders excluding gift
cards.

Can I pay with Zip?


Yes Zip is available as a payment option in-store and online for products
excluding gift cards.

Can I pay with Openpay?


Yes, Openpay is available as a payment option in-store and online for products
excluding gift cards.

Can I pay with AfterPay?


No, AfterPay is not available as a payment option.

PRICE GUARANTEE



Do you price match products online?


Our Price Policy also applies online to products sold by Bunnings. Please
contact Customer Support at customersupport@bunnings.com.au to process the price
guarantee and place your order.

What's your price policy?


Find out all you need to know about our Price Policy.

YOUR ACCOUNT



How do I create a Bunnings account?


Select 'Sign In' at the top of the homepage, then select 'Create a profile' to
sign up for a Bunnings account.

I'd like to close my account


To close your account, please contact us for assistance.

I'd like to unsubscribe from the Bunnings newsletter


To unsubscribe from Bunnings newsletters, select 'Unsubscribe' on your My
Profile page.

How can I contact you to ask a question or provide feedback?


You can contact our Customer Support team at customersupport@bunnings.com.au or
provide feedback online.

HELP



I can't sign into my account, can you help?


If you're having trouble signing into your account, please contact us for
assistance.

I've forgotten my user name, can you retrieve it?


If you've forgotten your user name, please contact us for assistance.

I've forgotten my password, can I reset it?


Visit the customer login page to reset your password.
Feedback

CUSTOMER SERVICE


 * Help centre
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 * Returns and refunds
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 * COVID-19 information



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ABOUT BUNNINGS


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