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On Point Global
Federal Trade Commission v. On Point Global, LLC, et al.,
Case Number: 19-CV-25046-SCOLA (S.D. Fla.)


LEGAL NOTICE OF CLAIMS PROCESS AND PLAN OF DISTRIBUTION

NOTICE: You may have a claim for payment of money from a lawsuit.


WHAT HAPPENED IN THE LAWSUIT?

On November 16, 2021, the Court made a ruling in this lawsuit against the
defendant, On Point Global. The Court said that customers can get a refund for
money paid to On Point Global and that consumers who provided their information
to On Point Global and were not wholly satisfied with their experience on On
Point Global’s website can get money.

You must submit the Proof of Claim Form by July 17, 2022. If you do not submit
it by this deadline, you cannot get any money from this lawsuit.


HOW CAN I FILE A CLAIM?

You are an “Eligible Claimant” if either (a) you bought a guide from On Point
Global in 2017, 2018, or 2019 and you are not satisfied with your purchase
(“Paid-Guide Customer”) or (b) you provided your personal information to On
Point Global in 2019, and you were not wholly satisfied with what you received
from On Point Global (“Freemium Consumer”).

All Eligible Claimants received an email with a Customized Notice and a link to
your Proof of Claim Form. If you believe you are an Eligible Claimant, but you
have not yet received an email containing your Customized Notice and link to
access your Proof of Claim Form, please check your spam or deleted mail folders.
You may also file a claim using the File A Claim button below.

file a claim

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FREQUENTLY ASKED QUESTIONS

Expand All


HOW CAN I REQUEST A PAYMENT?


The Court appointed a person, called a “Receiver,” to pay refunds to anyone with
an “Allowed Claim.” To receive a payment, Eligible Claimants must submit a Proof
of Claim Form using the customized link provided via email. (You may also file a
claim using the File A Claim button above.) If you submit a Proof of Claim Form,
you will have an “Allowed Claim” for a distribution of money from On Point
Global.

HOW MUCH MONEY DO I GET?


The amount of money that you receive will depend on the type of claimant that
you are and your interactions with On Point Global. Each Eligible Claimant will
receive an email that specifies how much money is available for your Claims.

Paid-Guide Customers are eligible for a full refund for the amount paid to On
Point Global, if the claimant has not already gotten a refund or completed a
chargeback. The refund will be for the full price paid to On Point Global
(including any processing fees), minus any amounts that were already returned or
refunded (for example, if you got a refund, chargeback, or something else).

Freemium Consumers are eligible to receive various amounts of money depending on
how much personal information was provided and how many people have an Allowed
Claim and fill out the Proof of Claim Form. The amount of money you will get
will not be more than $15. It might be less than $15 if you did not provide a
large amount of personal information to On Point Global or if there are many
people who have an Allowed Claim.

WHAT DO I HAVE TO DO?


To have an Allowed Claim, you must submit the Proof of Claim Form through the
online portal. The online portal can be access via a customized link sent to
Eligible Claimants, or by clicking the File A Claim button above.

When filling out the Proof of Claim Form, you have to agree that certain things
are true.

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Paid-Guide Customers must agree that these three things are true:

 1. You are owed the refund amount stated on your online Proof of Claim Form.
 2. You are not satisfied with your purchase of the guide offered through the
    defendants' websites.
 3. You have not already received a full refund.

Paid-Guide Customers that do not meet these three requirements will not receive
a refund.

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Freemium Consumers must agree that these two things are true:

 1. You provided personal information on defendants’ websites.
 2. You were not wholly satisfied with your experience on Defendants’ websites.

Freemium Consumers that do not meet these two requirements will not receive a
refund.

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You must submit the Proof of Claim Form by July 17, 2022. If you do not submit
it by this deadline, you cannot get any money from this lawsuit.

HOW CAN I REVIEW A SAMPLE NOTICE AND CLAIM FORM?


You may follow the links below to review a sample Notice and Proof of Claim
Form.

 * Sample Notice and Proof of Claim Form for Paid-Guide Customers
 * Sample Notice and Proof of Claim Form for Freemium Consumers

The sample forms are for review only and may not be submitted. The only valid
submission in this claims process is a proof of claim form accessed through the
online portal.

HOW DO I SUBMIT THE PROOF OF CLAIM FORM?


If you were identified as an Eligible Claimant, you were sent an email with a
customized Notice and Proof of Claim Form. From your email, click the link to
access the Proof of Claim Form on the online portal. If you did not receive a
customized email, check your deleted or spam folders. You may also file a claim
using the File A Claim button below.

file a claim

WHAT HAPPENS IF I SUBMIT A PROOF OF CLAIM FORM?


The Receiver will calculate how much money you are supposed to get from the
lawsuit. The refund or money will be paid to you using the information you gave
in the Proof of Claim Form.

For Paid-Guide Customers, the Receiver has calculated how much money you are
supposed to get from the lawsuit based on the amount you paid and whether you
have already gotten any refund. That refund amount appears on your online Notice
and Proof of Claim Form.

For Freemium Consumers, the Receiver will calculate how much money you are
supposed to get from the lawsuit based on the amount of personal information you
provided and how many other Eligible Claimants with an Allowed Claim submit a
Proof of Claim Form.

WHAT IS THE STATUS OF MY CLAIM?


If you have already submitted a Proof of Claim Form, you may review the status
of your claim using the link provided in your claim confirmation email.

WHEN WILL I RECEIVE MY PAYMENT?


Payments will be released after the Receiver has made her determination of
allowed claims. The deadline for the Receiver to make her determination is July
27, 2022. Payments may be released before or after that date, and this answer
may be updated with additional information from time to time. If you have
submitted a Proof of Claim Form, you may review your claim’s payment status
within the claims portal.

WHY HAVEN’T I RECEIVED AN EMAIL WITH A CUSTOMIZED NOTICE AND PROOF OF CLAIM
FORM?


Emails were sent to Eligible Claimants at the email address on file with On
Point Global. If you believe that you are an Eligible Claimant, please first
check your deleted mail and spam folder for your email. You may also file a
claim using the File A Claim button below.

file a claim

WHAT IF I CAN NO LONGER ACCESS THE EMAIL ADDRESS?


If you can no longer access the email address that you used to purchase one of
On Point Global’s paid-guide products or used to request one of the freemium
products, you can change your email address as part of the claims filing process
by clicking the File A Claim button below.

file a claim

WHERE CAN I REQUEST TECHNICAL SUPPORT?


Contact technical support using this Link.


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