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2 forms found in the DOM

GET /express/en_gb/site/search.html

<form method="get" action="/express/en_gb/site/search.html">
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TRACK & TRACE

Track a shipment
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Shipment number Customer reference
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WE FOUND 1 MATCH FOR ""

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We didn't find any matches for shipment number 99860360.
   
   
   
 * Do you want to search for customer reference 99860360 instead?
 * Once we've collected your shipment, it can take up to eight hours before it
   appears on Track & Trace. Please check again later.


FROM

Swansea, United Kingdom
31 May 2024


DELIVERED TO

Stourbridge, United Kingdom
3 June 2024 09:353 June 2024 09:35
Collecting
Collected
In transit
Delivering
Delivered

Delivered

Shipment number 99860360 Customer reference WEB 123699 Shipment info 1 item
Hide details
Show signatory Proof of delivery Save to watchlist Status updates

Local timeLocationLocation & Action 03/06/2024, 09:35HartleburyHartlebury -
Shipment delivered in good condition 03/06/2024, 06:37HartleburyHartlebury -
Shipment is out for delivery. 03/06/2024, 00:55HartleburyHartlebury - Shipment
in transit 01/06/2024, 04:09HartleburyHartlebury - Packaging damaged. Repacked
and forwarded for delivery 01/06/2024, 04:09HartleburyHartlebury - Shipment now
at depot nearest to delivery address 01/06/2024, 01:19NewcastleNewcastle -
Shipment arrived at connection point 31/05/2024, 16:16SwanseaSwansea - Shipment
collected from collection address 31/05/2024, 16:15SwanseaSwansea - Shipment in
transit 31/05/2024, 16:15SwanseaSwansea - Shipment in transit




HELP WITH TRACKING YOUR PACKAGE

Our Customer Service team will answer any questions you may have about tracking
your parcel. They can also explain any tracking statuses you’re unsure of. You
can contact us. To try and save you some time, below are a few questions we’re
often asked about tracking packages. You might find a quick answer.

Why isn’t my package showing up when I type in my shipment number?

It can take up to an hour for a shipment to appear in our system. Give it a bit
of time then try tracking your parcel again. Shipments stay in our system for
approximately 90 days.

Why does my shipment number bring up shipments that aren’t mine?

We handle over two million shipments a month. That means the eight- or
nine-digit numbers used to track parcels get reused every three or four
weeks. The shipment number used to track parcels may not be unique to your
shipment. This means that your number might bring up a selection of shipments.
You can identify your shipment from the returned results by date, origin and
destination.

Track & Trace tells me I’ve missed my delivery. Can I rearrange it?

Of course. If the driver left a ‘We Missed You’ card, you or your customer can
use it to arrange another delivery. No card? Just get in touch. You’ll need your
shipment number and the delivery address to hand. Please note: shipments can
only be redelivered between Monday and Friday.

How do I get Proof of Delivery (PoD) for my delivered shipment?

You can get your PoD signature image from all our shipping tools, such as myTNT.


EASIER TRACKING WITH NOTIFICATIONS

Stop with the searching and let your shipment updates come to you. Just download
our app and enable notifications. We’ll then let you know every time the status
of your shipment changes.

 





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