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TATA NEU HDFC BANK CREDIT CARD

#NeuWayToRewards Ready for you.Unlock #NeuWayToRewards across groceries,
medicines, shopping, travel and more!

Zero Joining Fee offer for limited time period only!

Apply Now



WHAT IS NEUCARD?

Enter the world of rewards and savings with the Tata Neu HDFC Bank Credit Card –
powered by RuPay/Visa. Unlock savings of up to 10% and exclusive offers across
fashion, groceries, electronics, medicines, flights and much more with NeuCard.
Travel in style with complementary airport lounge access plus exclusive offers
on hotel stay and dining! Apply now and enjoy unmatched privileges.
Extraordinary rewards. Ready for you


EXPERIENCE ULTIMATE REWARDS WITH NEUCARD

Get up to 5% NeuCoins on Tata Neu#NeuWayToRewardsReady for you.
1 NeuCoin  =  ₹1


NEUCARD REWARDS WITH NEUCOINS

NeuCard InfinityNeuCard Plus
10%
NeuCoins rewards on Tata Neu(Inclusive of 5% NeuCoins with NeuPass Membership on
select categories)
7%

5%
NeuCoins rewards at partner Tata brands(Online and at Stores)
2%


5%
NeuCoins rewards on every bill payment via Tata Neu
2%

1.5%
NeuCoins Rewards on other spends(Domestic & International)
1%

8 domestic & 4 international per annum
Complimentary airport lounge access
4 domestic per annum

1.5%
UPI Spends(only RuPay Cards)
1%

1%
Fuel Surcharge waiver
1%




NEUCARD JOINING AND RENEWAL FEES

NeuCard InfinityJoining fee₹1,499 ₹0Zero joining fee offer for limited time
onlyRenewal fee₹1499 + GST*Renewal Fee of Rs. 1,499 waived off on spends of Rs 3
lakh or more in the preceding year
NeuCard PlusJoining fee₹499 ₹0Zero joining fee offer for limited time
onlyRenewal fee₹499 + GST*Renewal Fee of Rs. 499 waived off on spends of Rs 1
lakh or more in the preceding year


SAVE MORE WITH TATA NEU HDFC BANK CREDIT CARD!

NeuCard Infinity
NeuCard Plus
Spend Categories

Monthly Spends

Annual Benefits

Brands

(Online and Physical Stores)

5% BACK AS NEUCOINS + ADDITIONAL 5% BACK VIA NEUPASS*
Grocery
15,000
18,000

Fashion & Accessories
10,000
12,000

Electronics
16,000
19,200

Travel

(Currently Air India spends are not eligible for additional 5% NeuCoins via
NeuPass Membership)

25,000
30,000

Food Delivery & Healthcare
8,000
9,600

5% BACK AS NEUCOINS
Jewellery
10,000
6,000

Bill payments
8,000
4,800

Fitness & Entertainment
4,000
2,400

OTHER BENEFITS
1.5% back as NeuCoins on all other spends



10,000
1,800

1% Fuel Surcharge waiver

(up to ₹500 per statement cycle)

4,000
480

Welcome Benefit

(NeuCoins on completing first transaction)

-
1,499

Complimentary Airport Lounge Access

(8 domestic airport lounge access & 4 international airport lounge access per
annum)

-
16,000

Total
Monthly Spends
1,10,000
Annual Benefits
1,21,779

Potential Annual Savings
More than Rs 1 Lakh (@ 9.2% of annual spends)

Spend Categories

Monthly Spends

Annual Benefits

Brands

(Online and Physical Stores)

2% BACK AS NEUCOINS + ADDITIONAL 5% BACK VIA NEUPASS*
Grocery
7,500
6,300

Fashion & Accessories
5,000
4,200

Electronics
6,500
5,460

Travel

(Currently Air India spends are not eligible for additional 5% NeuCoins via
NeuPass Membership)

10,000
8,400

Food Delivery & Healthcare
3,500
2,940

2% BACK AS NEUCOINS
Jewellery
5,000
1,200

Bill payments
5,000
1,200

Fitness & Entertainment
2,500
600

OTHER BENEFITS
1% back as NeuCoins on all other spends



5,000
600

1% Fuel Surcharge waiver

(up to ₹250 per statement cycle)

2,500
300

Welcome Benefit

(NeuCoins on completing first transaction)

-
499

Complimentary Airport Lounge Access

(4 domestic airport lounge access per annum)

-
4,000

Total
Monthly Spends
52,500
Annual Benefits
35,699

Potential Annual Savings
More than Rs 35K (@ 5.7% of annual spends)



TATA NEU HDFC BANK CREDIT CARD TERMS AND CONDITIONS

*5% NeuCoins through NeuPass will be applicable post downloading Tata Neu app
and registering for NeuPass. Above illustration is a representation of average
spends behavior and may change basis actual spends done.

Tata Neu Infinity HDFC Bank Credit Card

5% back as NeuCoins on spends on partner TATA Brands, only applicable on Non-EMI
Spends, EMI Spends on these merchants will have 1.5% back as NeuCoins. The
partner TATA Brands eligible for the additional points will be communicated from
time to time. | NeuCoins will not be accrued for fuel, government, rental,
post-transaction EMI conversion and wallet loads. NeuCoins issued on the card
will be governed by the Fair Usage Policy updated on the bank's website,
www.hdfcbank.com. | 1 NeuCoin = ₹1 redeemable on TATA Neu App | For details and
T&C on NeuCoins and additional 5% back as NeuCoins via TATA NeuPass Membership,
visit www.tatadigital.com | Get 1,499 NeuCoins on Tata Neu App (as reversal of
1st Year Membership Fees), applicable on 1st retail transaction done within 365
days of card issuance and will be credited within 60 days of such transaction. |
2 domestic & 1 international complimentary lounge access per calendar quarter |
For more/ latest product information, Most Important Terms and Conditions & Card
Member Agreement, always refer to the product page available on the bank's
website, www.hdfcbank.com

Tata Neu Plus HDFC Bank Credit Card

2% back as NeuCoins on spends on partner TATA Brands, only applicable on Non-EMI
Spends, EMI Spends on these merchants will have 1% back as NeuCoins. The partner
TATA Brands eligible for the additional points will be communicated from time to
time. | NeuCoins will not be accrued for fuel, government, rental,
post-transaction EMI conversion and wallet loads. NeuCoins issued on the card
will be governed by the Fair Usage Policy updated on the bank's website,
www.hdfcbank.com. | 1 NeuCoin = ₹1 redeemable on TATA Neu App | For details and
T&C on NeuCoins and additional 5% back as NeuCoins via TATA NeuPass Membership,
visit www.tatadigital.com | Get 499 NeuCoins on Tata Neu App (as reversal of 1st
Year Membership Fees), applicable on 1st retail transaction done within 365 days
of card issuance and will be credited within 60 days of such transaction. | 1
domestic complimentary lounge access per calendar quarter | For more/ latest
product information, Most Important Terms and Conditions & Card Member
Agreement, always refer to the product page available on the bank's website,
www.hdfcbank.com


TATA NEU HDFC BANK CREDIT CARD FAQS


About Tata Neu HDFC Bank Credit Card

 1. What is Tata Neu HDFC Bank Credit Card?

The Tata Neu HDFC Bank Credit Card is a co-brand credit card launched in
partnership with HDFC Bank. The Tata Neu HDFC Bank Credit Card will have two
variants:

 1. Tata Neu Infinity HDFC Bank Credit Card

 2. Tata Neu Plus HDFC Bank Credit Card

For detailed Terms and Conditions please visit HDFC Bank’s Most Important Terms
& Conditions Click Here

 2. What are the annual membership charges on Tata Neu HDFC Bank Credit Card?

The following charges apply:

 1. 1. Joining fees: INR 1499 + GST & Renewal fees: INR 1499 + GST for Tata Neu
       Infinity HDFC Bank Credit Card
    
    2. Joining fees: INR 499 + GST & Renewal fees: INR 499 + GST for Tata Neu
       Plus HDFC Bank Credit Card
    
    3. Click here to know about all the applicable charges

Eligibility criteria for Tata Neu HDFC Bank Credit Card?

The Tata Neu HDFC Bank Credit Card is a co-brand credit card launched in
partnership with HDFC Bank. It will be made available for all Tata Neu customers
very soon.

 * The applicant must be a Salaried Professional, Self-Employed Professional or
   Self-Employed Businessperson.
 * Existing HDFC Bank Credit Card holders can also apply for this Card. The
   Credit Limit of existing HDFC Bank Credit Card will be shared with the Tata
   Neu HDFC Bank Credit Card.

Eligibility condition for salaried customers:

 1. Age group: 21-60 years
 2. Gross Monthly Income > ₹ 25,000 for Tata Neu Plus HDFC Bank Credit Card.
 3. Gross Monthly Income > ₹ 100,000 for Tata Neu Infinity HDFC Bank Credit
    Card.

Eligibility condition for self-employed customers:

 1. 1. Age group: 21-65 years
    2. Last year ITR > ₹ 6 Lakhs per annum for Tata Neu Plus HDFC Bank Credit
       Card.
    3. Last year ITR > ₹ 12 Lakhs per annum for Tata Neu Infinity HDFC Bank
       Credit Card.

Getting Tata Neu HDFC Bank Credit Card

 1. What is the process to get a Tata Neu HDFC Bank Credit Card?

The Tata Neu HDFC Bank Credit Card is issued by HDFC Bank in association with
Tata Neu. Eligible customers can apply by following the below steps.

 1. 1. Login to Tata Neu app >> Finance >> Credit Cards
    
    2. Fill in the Tata Neu HDFC Bank Credit Card application form to check your
       eligibility
    
    3. Complete the verification process to get your Tata Neu HDFC Bank Credit
       Card.

 2. What is the Tata Neu HDFC Bank Credit Card application completion window?

Your Tata Neu HDFC Bank Credit Card application once initiated must be completed
within 10 days from the application start date.

 3. How do I track the status of my Tata Neu HDFC Bank Credit Card application
    and Card delivery?

Your application once submitted will be approved by HDFC Bank within 7 to 10
working days, subject to policy checks. Generally, the physical card shall be
delivered at your delivery address given at the time of application within 3
working days of application approval.

To track your Tata Neu HDFC Bank Credit Card application and Card delivery,
Login to Tata Neu app >> Finance >> Credit Cards, to check the status of your
Tata Neu HDFC Bank Credit Card.

 4. Where will my Tata Neu HDFC Bank Credit Card be delivered?

Your Tata Neu HDFC Bank Credit Card will be delivered to your card delivery
address given during your application.

 5. My Tata Neu HDFC Bank Credit Card is undelivered, how can I request
    redelivery?

If you have not received the physical delivery of your Tata Neu HDFC Bank Credit
Card, please call Tata Neu HDFC Bank Customer Care from your registered mobile
number or write to us from your registered email id at the contacts below:

 1. 1. In India: Call 1800-25-8282-638
    
    2. Email: tataneucardsupport@hdfcbank.com

Explainer: Bank attempts the delivery of your Tata Neu HDFC Bank Credit Card at
your bank registered communication address. As per the process, 3 attempts are
made within first 10 working days and if the card is still undelivered, then the
card is sent back to HDFC Bank. If your Tata Neu HDFC Bank credit card is
undelivered after 10 days from approval of the card, then please call HDFC Bank
Phone Banking and request for re-dispatch of your Tata Neu HDFC Bank Credit
Card.

 6. What is the process of Video KYC?

Instant online verification for your Credit Card Application through Aadhar and
video call, checklist before you start Video KYC are:

 1. 1. A blank white sheet of paper and a black or blue pen,
    
    2. A well-lit room with a plain wall behind you,
    
    3. A smartphone with stable mobile network connectivity,
    
    4. Original PAN Card

 7. What documents do I need to complete a Video KYC?

You need the following documents during Video KYC:

 1. 1. Aadhar card Number
    
    2. Original PAN card
    
    3. A blank white sheet of paper and a black or blue pen,

 8. What time is the Video KYC facility available for the Tata Neu HDFC Bank
    Credit Card?

Video KYC is available from 10 am to 12 am from Monday to Sunday.

 9. What is the validity of the VKYC Link for completing the VKYC process?

Your Video KYC link will be active for 72 hours. You will have to complete your
Video KYC within 72 hours.

 10. Can I opt for physical pick-up of documents?

Yes, you can opt for physical pickup of documents as well. The bank executive
will reach out to you for valid KYC document verification and documents pick-up.

You need to keep photocopies of the following documents ready for physical
pickup:

 1. 1. Address proof – Any one of the below documents can be provided
       
       a. Aadhar card
       
       b. Voter ID card
       
       c. Driving License
       
       d. Passport
    
    2. Original PAN Card
    
    3. Coloured passport size photograph

Using Tata Neu HDFC Bank Credit Card

 1. How do I start using my Tata Neu HDFC Bank Credit Card for Online and
    In-store purchases?

You can use your Tata Neu HDFC Bank Credit Card for online and in-store
purchases as below:

You can still shop online even without having your physical card.

 1. For Online Purchases:

 1. 1. 1. Enable your online transactions via Card Controls/Manage Card.
       
       2. You can do transaction online using your Tata Neu HDFC Bank Credit
          Card number, CVV and Card Expiry Date. Steps to view your Tata Neu
          HDFC Bank Credit Card details

 * * * * Login to Tata Neu app >> Finance >> Credit Cards >> View card details,
         you will be directed to the HDFC Bank page
       
       * Enter OTP sent to your registered mobile no. to check your Tata Neu
         HDFC Bank Credit Card details.

 2. For In-store Purchases

Please generate your CARD PIN to make offline/instore purchases.

 2. How do I set / reset my Tata Neu HDFC Bank Credit Card PIN?

Your Tata Neu HDFC Bank Credit Card PIN is required to compete your purchase
transactions at offline Stores and cash withdrawal at ATMs.

You can set / reset your Tata Neu HDFC Bank Credit Card PIN via the below
channels.

 1. Tata Neu HDFC Bank Customer Care Number (For all Customers)

 1. Call 18602660333 (IVR) or 1800258282638 (Assisted by Executive) from your
    HDFC Bank registered mobile number to generate your Card PIN.

 2. Key in the last four digits of your Tata Neu HDFC Bank Credit Card.

 3. Validate with the OTP sent on your registered mobile number and reset your
    Tata Neu HDFC Bank Credit Card PIN.

 

 2. HDFC Mobile Banking (for customers with HDFC Bank A/c)

 1. 1. On your HDFC Mobile Banking App, click on Menu >> Cards >> Select Card
       No. >> Change PIN
    
    2. Type OTP which is sent to the registered mobile number and set your Card
       PIN

 

 3. HDFC Net Banking (for customers with HDFC Bank A/c)

 1. 1. After logging in HDFC Net Banking, click on Cards >> Credit Card >>
       Request >> Instant PIN Generation >> Card No. >> Set your 4-digit PIN
    
    2. Type OTP which is sent to the registered mobile number and set your Card
       PIN

 

 3. How can I manage the transactions of my Tata Neu HDFC Bank Credit Card?

You can use your Tata Neu HDFC Bank Credit Card once your application is
approved. However, your newly issued Tata Neu HDFC Bank Credit Card is
temporarily disabled for online, contactless, ATM and International
transactions. You need to enabled online, contactless, ATM and International
transactions to shop seamlessly.

You can check and manage the permissible transactions on your Tata Neu HDFC Bank
Credit Card in the following ways:

 

 1. HDFC Bank MyCards:
    
    1. Log in to https://mycards.hdfcbank.com using your registered mobile
       number
    
    2. Enter the OTP configured to your registered mobile number
    
    3. Click on “Card Control” service under Credit Cards.
    
    4. You can set and customise your credit card usage/limits
    
    5. Enter OTP configured to your registered mobile number to successfully
       make these changes.

 2. HDFC Bank Mobile Banking
    
    1. On your HDFC Mobile Banking app, go to Menu >> Pay >> Cards >> Credit
       Card Number >> Show more >> Limits & Restrictions
    
    2. You can set and customise your credit card usage/limits
    
    3. Enter OTP configured to your registered mobile number to successfully
       make these changes.

 3. HDFC Bank Net Banking
    
    1. On your HDFC Net Banking, go to Cards >> Request >> Card Usage/Limits
    
    2. You can set and customise your credit card usage/limits
    
    3. Enter OTP configured to your registered mobile number to successfully
       make these changes.

 4. How can I pay my Tata Neu HDFC Bank Credit Card bill?

You can pay your Tata Neu HDFC Bank Credit Card bill in the following ways:

 1. 1. You can pay using your HDFC Net Banking and HDFC Mobile Banking with your
       HDFC Bank account.
    
    2. You can also pay using a non-HDFC Bank account via bill desk payment
       gateway: https://www.billdesk.com/pgidsk/pgmerc/hdfccard/HDFC_card.jsp
    
    3. For more on HDFC Bank Tata Neu HDFC Bank Credit Card bill payment please
       visit:
       https://www.hdfcbank.com/personal/pay/cards/credit-cards/pay-credit-card-bill

 

 5. How long does it take to process my Tata Neu HDFC Bank Credit Card bill
    payment?

The amount authorised by you will be credited to your Tata Neu HDFC Bank Credit
Card account within 3 working days, excluding weekends and bank holidays.

 

 6. Where can I find my unbilled transactions on Tata Neu HDFC Bank Credit Card?

Transactions made on the Tata Neu HDFC Bank Credit Card after your last Tata Neu
HDFC Bank Credit Card bill statement are known as unbilled transactions. You can
view your unbilled transactions by visiting HDFC MyCards or HDFC Net Banking or
HDFC Mobile Banking:

 

 1. HDFC MyCards:

 1. 1. 1. Log in to https://mycards.hdfcbank.com using your registered mobile
          number
       
       2. Enter the OTP configured to your registered mobile number
       
       3. Select “Transactions”
       
       4. Select “Unbilled” to view unbilled transactions

 2. HDFC Net Banking:

On your HDFC Net Banking, go to Cards >> Enquire >> View Unbilled Transactions
>> Select “For Card No” >> Select “Transaction Type” >> View, to see the
unbilled transactions

 3. HDFC Mobile Banking:

On your HDFC Bank Mobile Banking app, go to Menu >> Pay >> Cards >> Card No. >>
"Unbilled Transactions", to view the unbilled transactions.

 7. How to view my Tata Neu HDFC Bank Credit Card credit card limit?

You can view your Tata Neu HDFC Bank Credit Card credit limit by:

 1. HDFC Bank MyCards -
    
    1. Log in to mycards.hdfcbank.com using your registered mobile number
    
    2. Enter OTP sent to your registered mobile number
    
    3. You can view your outstanding & available credit limit

 2. HDFC Mobile Banking app:

On your HDFC Bank Mobile Banking app, go to Menu >>Pay >> Cards >> Card No., you
can view your outstanding & available credit limit.

 

 3. HDFC Net Banking:

On your HDFC Net Banking, go to Cards >> Enquire >> Account Information >> For
Card No. >> View, to view your total credit limit, available credit limit etc.





 8. How can I convert my Tata Neu HDFC Bank Credit Card transactions into EMI?

 1. You can convert both your online and in-store purchases into EMI from your
    Tata Neu HDFC Bank Credit Card using the HDFC Bank EASYEMI facility. To know
    more click here:
    https://www.hdfcbank.com/personal/borrow/popular-loans/easy-emi/easyemi-on-consumer-durables

 2. You can also convert your transactions into EMI post the transaction using
    HDFC Bank SMARTEMI from your Tata Neu HDFC Bank Credit Card. To know more
    click here: To know more about SMARTEMI click here:
    https://www.hdfcbank.com/personal/resources/learning-centre/borrow/how-to-convert-credit-card-payment-to-emi

 3. This facility is available subject to eligibility as per bank internal
    policies and regulations.

 

 9. How to enable/disable Autopay?

          You can enable/ disable Autopay by HDFC Net Banking and HDFC Mobile
Banking

 1. To enable/disable Autopay from Net Banking:

 1. On your HDFC Net Banking, go to Cards >> Request >> Autopay Register to
    enable Autopay / Autopay de-register to disable Autopay

 2. Select the type of amount to be paid (Minimum/Total/Other).

 3. Click on "Continue" and then click on "Confirm" to enable /disable the
    Autopay.

 

 2. To enable/disable Autopay from Mobile Banking:

 1. On your HDFC Mobile Banking app, go to Menu >> Pay >> Cards >> Card No. >>
    Account No. >>Scroll down to "Credit Card Bill">> Enable/Disabled

 2. Select the type of amount to be paid (Minimum/Total/Other)

 3. Click on "Continue" and then click on "Confirm" to enable /disable the
    Autopay.





 10. How do I dispute a transaction on Tata Neu HDFC Bank Credit Card?

You can raise the dispute transaction complaint as follows:

 1. You can click here to report a transaction dispute
    https://apply.hdfcbank.com/digital/onlinedispute#odrlogin

 2. To report dispute transaction on your Tata Neu HDFC Bank Credit Card please
    contact HDFC bank Phone Banking from your registered mobile/email.

 3. Please note that transaction complaints can be raised only within 30 days
    from the statement date.





Rewards on Tata Neu HDFC Bank Credit Card

 1. How do I earn NeuCoins on my Tata Neu HDFC Bank Credit Card purchases?

Categories

NeuCard Infinity

NeuCard Plus

Tata Neu

5%

2%

Partner Tata Brands (Online and In-store Purchases)

5%

2%

Other Spends

1.50%

1%

 

Exception

 1. Fuel, government, rental, post-transaction EMI conversion and wallet load
    transactions are not eligible for earning NeuCoins.

 2. Base Reward points earned on Grocery transactions will be capped to 1,000
    NeuCoins per month for Tata Neu Plus HDFC Bank Credit card. Accelerated
    Rewards points on eligible transactions will be unlimited subjected to FUP.
    For Fair Usage policy kindly visit: Fair Usage Policy

 3. Base Reward points earned on Grocery transactions will be capped to 2,000
    NeuCoins per month for Tata Neu Infinity HDFC Bank Credit card. Accelerated
    Rewards points on eligible transactions will be unlimited subjected to FUP.
    For Fair Usage policy kindly visit: Fair Usage Policy

 4. Fuel surcharge waiver on Tata Neu Plus HDFC Bank Credit Card will be capped
    at ₹250 per month at all fuel stations across India. (on minimum transaction
    of ₹400 & maximum transaction of ₹5,000)
    To know more, kindly visit: www.hdfcbank.com

 5. Fuel surcharge waiver on Tata Neu Infinity HDFC Bank Credit Card will be
    capped at ₹500 per month at all fuel stations across India. (on minimum
    transaction of ₹400 & maximum transaction of ₹5,000)
    To know more, kindly visit: www.hdfcbank.com

 6. Currently, Bill Payment (Tata Pay), Air India, Tata Play spends are not
    eligible for additional 5% NeuCoins via NeuPass Membership.

Partner Tata Brands Croma (Infiniti Retail Private Limited), bigbasket
(Innovative Retail Private Limited), Westside, Tata 1mg, Air Asia, Tata CliQ,
IHCL (Taj Hotels, Vivanta Hotels, President IHCL Select, Ginger hotels, Piem
Hotels), Qmin, Tata Play, Tata Pay, Cult (Cultfit, Curefit), Titan (Eyeplus,
Taneira, Titan, Fastrack, Helios, World of Titan ) effective on all the
transaction done post 1st January 2023, Tanishq (Titan Company Ltd.,Tanishq,
Caratlane, Mia, Zoya) effective on all the transaction done post 1st January
2023, Air India effective on all the transaction done post 1st October 2023.

 2. How can I check that how my NeuCoins / reward points I have earned on my Neu
    HDFC Bank Credit Card on Tata Neu?

The NeuCoins earned on your purchases done via Tata Neu HDFC Bank Credit Card
will be credited to Tata Neu in 7 working days post your billing statement
generation.

Steps to view your NeuCoins balance:

Visit Tata Neu Home Page >> NeuPass >> View details, you can check the
Narration: “Tata Neu HDFC Bank Credit Card – Last billing cycle NeuCoins”

 3. Where can I use my NeuCoins?

You can use your accumulated NeuCoins (1 NeuCoin = 1 Rupee) for your purchases
at Partner Tata Brand websites / Mobile App / At Stores. The applicable Partner
Tata Brands and redemption process is tabulated below.

 

REDEMPTION ON MOBILE APP / WEBSITE

How to redeem?

Applicable Brands

via Tata Pay

 1. Select ‘Tata Pay’ as payment option on payments page
 2. Redeem desired amount of ‘NeuCoins’ on Tata Pay

 1. Tata Neu
 2. AirAsia India
 3. bigbasket
 4. Croma
 5. IHCL hotels

via ‘NeuCoins’ / ‘Use my NeuCoins’ / ‘Loyalty Redemption’

 1. Select ‘NeuCoins’ / ‘Use my NeuCoins’ / ‘Loyalty Redemption’ option on order
    page / payments page
 2. Redeem the desired amount of NeuCoins

 1. Tata Cliq
 2. Tata 1mg
 3. Titan (via Tata Neu)
 4. Tanishq (via Tata Neu)

 

REDEMPTION AT STORES

How to redeem?

Applicable Brands

At Point of Sale / Cashier Desk

 1. Voice out your Tata Neu Registered Mobile number to the cashier
 2. The cashier will confirm the NeuCoins balance on your Tata Neu account
 3. Confirm the amount of NeuCoins to be redeemed
 4. Cashier will trigger an OTP to your registered mobile number to initiate
    redemption
 5. Voice out the OTP to the cashier to complete your purchase using NeuCoins

 1. Croma
 2. IHCL hotels

 * Note- Currently, NeuCoins redemption option is not available on Air India,
   Tata Play, and Bill Payment on Tata Neu

 4. What is the validity of NeuCoins?

 1. 1. Your NeuCoins expire 365 days after your last transaction, even if it’s
       just one NeuCoin earned or used.
    
    2. During special promotions or offers, you might also earn additional
       NeuCoins. The expiry of these NeuCoins will be mentioned at the time of
       issuance.
    
    3. The NeuCoins earned as part of Tata Neu HDFC Bank Credit Card welcome
       benefit has an expiry date of 365 days only.

 5. What is the value of 1 NeuCoin?

Each NeuCoin is worth ₹1 and can be used seamlessly across eligible Tata brands.

 6. What happens when NeuCoins are not credited in real time for previous
    transactions?

 * * Your monthly statement will give breakup of NeuCoins as following:
     
     * NeuCoins accrued and available with the Bank
     
     * NeuCoins transferred to Tata Neu during the Statement Cycle

 * * The closing balance of the Tata NeuCoins as reflected in the statement,
     will be credited to your Tata Neu in 7 working days from your billing
     statement generation.

Explainer: If your billing cycle is 2nd-June-22 to 1st-July-22 and your billing
statement date is 1st-July-22, then the following will happen, and points will
be available on Tata Neu by 8th July-22:

Statement Cycle

Transactions in Statement

Reward Points

Period of Transaction Considered for Accrual of Reward Points

1st Jul

Transactions having settlement date between
2nd Jun - 1st Jul

Base NeuCoins

Transactions having settlement date
between 2nd Jun - 1st Jul

Additional NeuCoins on partner Tata Brand Transactions

Transactions having settlement date
between 1st Jun - 30th Jun
(For transaction settled on 1st Jul, Accelerated Points will be posted in 1st
Aug statement cycle)

 

For Eligible Transactions

Tata Neu Plus HDFC Bank Credit Card

Tata Neu Infinity HDFC Bank Credit Card

Base NeuCoins

1%

1.5%

Additional NeuCoins on Partner
Tata Brand Transactions

additional 1%

additional 3.5%

 

 7. What to do if rewards on the Tata Neu HDFC Bank Credit Card are not
    received?

 1. 1. If you have not received your NeuCoins on your Tata Neu HDFC Bank Credit
       Card transactions, please call HDFC Bank Phone Banking from your
       registered mobile / email.
    
    2. If you have not received your Tata Neu HDFC Bank Credit Card welcome
       benefit NeuCoins or 5% NeuCoins as part of NeuPass membership benefit,
       then please call Tata Neu Customer Service from your registered mobile /
       email at the contact mentioned below:
       
       * Customer care Number - 1800-20-8282-638
       * Email id - customercare@tataneu.com
       
       

 8. What to do when incorrect NeuCoins are credited for your Tata Neu HDFC Bank
    Credit Card transactions?

If your transactions are incorrectly rewarded with NeuCoins, then to report
issue of calculation of NeuCoins against your Tata Neu HDFC Bank Credit Card
transactions please reach out to the HDFC Bank Phone Banking from your bank
registered mobile number/email.

 9. I want to know about complimentary airport lounge access program and
    participating airport lounges on my Tata Neu HDFC Bank Credit Card

You will have access to domestic & international lounges with Tata Neu HDFC Bank
Credit Card

 1. 1. Tata Neu Plus HDFC Bank Credit Card: 1 domestic lounge access per quarter
    
    2. Tata Neu Infinity HDFC Bank Credit Card: 2 Domestic lounge access per
       quarter and 1 international lounge access per quarter

Explainer:

 1. 1. If you are using Tata Neu Infinity HDFC Bank RuPay Credit Card, then you
       can check the list of participating lounges below:
       
       a. Domestic airport lounges:
          https://info.dreamfolks.in/partner-lounges?filter=YTdnaXh2ZGhKUWIzVFQyVGd6SitIUT09
       
       b. International airport lounges: https://www.rupay.co.in/lounges
    
    2. If you are using Tata Neu Infinity HDFC Bank VISA Credit Card, then you
       can check the list of participating lounges below:
       
       a. Domestic airport lounges:
          https://info.dreamfolks.in/partner-lounges?filter=YTdnaXh2ZGhKUWIzVFQyVGd6SitIUT09
       
       b. Priority Pass airport lounges: https://www.prioritypass.com/

 10. I want to know about Priority Pass Membership program and when will I get
     my Priority Pass.

You will get your Priority Pass Card in your bank registered address after your
Tata Neu Infinity HDFC Bank VISA Credit Card application is approved. The
Priority Pass Card is valid for 3 years from the date of issue. The Priority
Pass can be used at 1000+ airport lounges in more than 90 countries.

Explainer:

 1. 1. Your Priority Pass Card allows 1 free access per calendar quarter.
    
    2. Lounge Visits outside India exceeding the complimentary visits will be
       charged at US $27 + GST as applicable.
    
    3. All guests visit using Priority pass would be charged at US $27 + GST per
       visit per guest.
    
    4. Charges will be billed to your credit card statement within 90 days of
       Lounge visit
    
    5. Any lounge visits out of priority pass network will be chargeable as per
       the discretion of the respective lounges.
    
    6. Primary and add on priority pass member can jointly enjoy the
       complimentary cap on priority pass (add on to swipe their own priority
       pass to avail the complimentary benefit).
    
    7. Any Lounge visit within India using Priority Pass will be charged at US
       $27 + GST as applicable

The currency conversion rate will be applicable as per the prevailing rate on
billing date

 11. My Tata Neu HDFC Bank Credit Card are not getting rewarded additional
     NeuCoins.

If your transactions are not getting rewarded with additional NeuCoins/bonus
NeuCoins, then to report issue in calculation of NeuCoins against your Tata Neu
HDFC Bank Credit Card transactions please reach out to the HDFC Bank Phone
Banking from your bank registered mobile number/ bank registered mail-id.

 12. Do I earn NeuCoins on Txn's done on Air India Website/POS using my Tata Neu
     HDFC Bank Credit Card?

Yes, all eligible transactions conducted on the Air India website/app or at any
Air India point of sale (POS) for services such as flight bookings, in-flight
purchases, and any other products or services offered by Air India on or after
1st October will be eligible for NeuCoins accrual. The NeuCoins earning rate
will be as follows:

Categories

NeuCard Infinity

NeuCard Plus

Air India

5%

2%


Note- The above rewards will be in addition to any applicable benefits through
Air India Flying Returns loyalty program, according to your membership status.



Managing Tata Neu HDFC Bank Credit Card

 1. How can I contact HDFC Bank Phone Banking / Customer Service?

 1. 1. To contact HDFC bank Phone Banking please call at the contacts below,
       from your registered mobile/email:
    
    2. In India: Call 1800-25-8282-638
    
    3. Travelling Overseas: Call +91-22-6160-6160
    
    4. For non-dispute related queries, please email to:
       tataneucardsupport@hdfcbank.com
    
    5. For dispute related queries, please email to: cc.disputes@hdfcbank.com

 2. How can I contact Tata Neu HDFC Bank Credit Card Customer Service?

 1. 1. To contact Tata Neu HDFC Bank Credit Card Customer Service, please call
       or write to the contacts below from your registered mobile/email:
    
    2. Tata Neu Customer Care Number: 1800-20-8282-638
    
    3. Tata Neu Customer Card Email-Id: customercare@tataneu.com

 3. What are the ways in which I can view my Tata Neu HDFC Bank Credit Card
    statement?

You will receive the monthly statement on your registered email id as per your
registration for e-statements. Alternatively, you can also get your previous
HDFC Bank Tata Neu HDFC Bank Credit Card bill statement as follows:

 1. HDFC Bank mycards -

 1. Login to mycards.hdfcbank.com using your registered mobile number.

 2. Enter OTP sent to your registered mobile number.

 3. Click on e-statement and select month to generate your statement. Your
    billed statement for that month will be sent to your registered email-ID.

 2. HDFC Net Banking:

On HDFC Bank Net Banking, go to Cards >> Enquire >> View Statement >> Card No.
>> Period >> view/download statement to view your Tata Neu HDFC Bank Credit Card
Statement.

 3. HDFC Mobile Banking app:

On HDFC Bank Mobile Banking app, go to Menu >> Pay >> Cards >> Card No.>> Scroll
down to ‘Actions’ >> Duration >> Download, to view your Tata Neu HDFC Bank
Credit Card Statement

Alternatively, you can also request for your previous statements by calling HDFC
Bank phone banking from your registered mobile number / email.

About Existing HDFC Credit Card Holder

 1. I am an existing HDFC card holder can I apply for this card?

    Existing HDFC Bank Credit Card holders can also apply for this Card. The
    Credit Limit of existing HDFC Bank Credit Card will be shared with the Tata
    Neu HDFC Bank Credit Card.

 2. There is a difference between the card limit shown to me on approval page
    and the final limit I have received?

    We will honour the limit shown to the customer on the approval screen. In
    case of an existing HDFC Bank Credit Card holder the initial limit post card
    creation will be ₹ 5000. The limit will be reset to your existing card limit
    in 5 working days from your card issuance date and will be shared across
    both the cards.

Linking Rupay Credit Card on BHIM UPI

 1. Can I link my Tata Neu HDFC Bank Credit Card with UPI?

    Yes, you can link your Tata NEU HDFC Bank Rupay credit card on BHIM app.

 2. What are the steps to link my Rupay credit card on BHIM app?

    Step 1: Please download BHIM app from Google Play store/App Store.
    Step 2: Complete the registration journey using the mobile number with which
    your credit card account is linked.
    Step 3: Select Credit Card as an option in the Add account section or click
    on the banner for linking Rupay card on homepage.
    Step 4: Select your issuing bank name from the drop down.
    Step 5: Basis the mobile number update with your issuing bank, masked Credit
    Cards will appear on the screen.
    Step 6: Select the card which you want to link and confirm. Proceed to
    generate UPI PIN.

 3. Can I make payment to any person or other Credit Card using the linked
    Credit Card on UPI?

    No, only payment to merchant (P2M) will be allowed from the linked Credit
    Card.

 4. Will I earn any NeuCoins for UPI spends using HDFC Bank RuPay Credit Card?

    Yes, UPI spends using Credit Card will earn NeuCoins (Excluding categories
    as per Credit Card product features/Terms & Conditions).
    Refer below table for detailed reward points structure on HDFC Bank RuPay
    Credit Cards.

    Product Name
    
    Reward points (RPs)
    
    Tata Neu Plus HDFC Bank Credit Card
    
    1% back as NeuCoins (including spends on partner Tata Brands
    
    Tata Neu Infinity HDFC Bank Credit Card
    
    
    1.5% back as NeuCoins (including spends on partner Tata Brands)

 5. Is there any capping on the reward points that can be earned on UPI spends
    through RuPay Credit Cards?

    Maximum of 500 NeuCoins can be earned in a calendar month on UPI spends
    through RuPay Credit Card.

Credit Card Referral Program

 1. What is NeuCard Refer and earn?

    Under the NeuCard Refer and earn, the existing Tata Neu HDFC Bank Credit
    card holders (known as 'referrer') can refer their friends & family to apply
    for NeuCard & earn 500 NeuCoins (1 NeuCoin = ₹1) within 90 days from the
    date of successful card issuance of the referee effective from 1st Sept
    2023.
    Note: We will credit Rs 500 in your bigbasket wallet for each successful
    referral completed before 1st Sept 2023.

 2. How do I refer someone to NeuCard?

    NeuCard customers can share their referral link/code with their family or
    friends through SMS, Email, WhatsApp and other social media channels.

 3. How many referrals can I make?

    There is no limit to the number of referrals. However, eligible customers
    can earn rewards with a maximum earning of 1,00,000 NeuCoins for 200
    successful referrals in a calendar month.

 4. How and when will the referral reward be processed?

    For successful referrals effective from 1st Sept
    The referral reward of 500 NeuCoins (per Successful Referral) will be
    credited within 90 days from the date of successful card issuance of the
    referee. You will be notified through SMS once 500 NeuCoins are credited.
    
    For successful referrals before 1st Sept
    The referral reward of ₹500/- (per Successful Referral) will be credited to
    bigbasket wallet of the eligible customers within 90 days from the date of
    successful card issuance of the referee. You will be notified through SMS
    once ₹500 are credited to your bigbasket wallet.

 5. When will I receive 500 NeuCoins in my account for successful referral?

    For successful referrals effective from 1st Sept
    The referral reward of 500 NeuCoins (per Successful Referral) will be
    credited within 90 days from the date of successful card issuance of the
    referee. You will be notified through SMS once 500 NeuCoins are credited.
    
    For successful referrals before 1st Sept
    The referral reward of ₹500/- (per Successful Referral) will be credited to
    bigbasket wallet of the eligible customers within 90 days from the date of
    successful card issuance of the referee. You will be notified through SMS
    once ₹500 are credited to your bigbasket wallet.

 6. I referred successfully but did not receive 500 NeuCoins in my account yet,
    what should I do?

    If you have not received your referral reward of 500 NeuCoins/BigBasket
    wallet within 90 days, please check that
    - The person you referred has used your referral link/ code to apply for
    NeuCard
    - Their credit card has been issued
    - 90 days have been completed since referee's card issue date.
    If everything has been checked and timeline has been crossed, please share
    the referee's mobile number with the customer care team for further
    assistance at customercare@tataneu.com.

 7. Where should I enter my referral code for NeuCard Refer and earn?

    You can apply your referral code by following the below process:

    Visit Tata Neu Home Page >> Click on Finance section >> Click on Credit
    cards. You can enter the referral code at the bottom of the Personal details
    page while applying for NeuCard.

 8. What are the terms and conditions for NeuCard Refer and earn?

    You can view the terms and conditions for NeuCard Refer and earn by
    following below process:
    Visit Tata Neu Home Page >> Click on the profile icon (on the top-right of
    the homepage) >> Click on Legal >> Click on “NeuCard Refer and earn” tab.

Make everyday extra rewarding with NeuCard
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