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USING MFA TO ACCESS CYBERARK'S TECH HUBS
01-APR-2024•KNOWLEDGE ARTICLE
INFORMATION
Article Total View Count
22,480
Article Number
000033674
Title
Using MFA to access CyberArk's Tech Hubs
Introduction
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to avoid text glitch over the page borders
The following instructions will explain how to use Multi-Factor Authentication
(MFA) to access CyberArk's integrated tech hubs, which includes the Technical
Community, Partners Portal, FedRAMP Community, CyberArk University and
Marketplace.
Step-by-step instructions
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TABLE OF CONTENTS
1. Getting Started with MFA
2. Setting up MFA with CyberArk Identity
3. Setting up MFA with Salesforce Authenticator
4. Setting up MFA with Google Authenticator or BYOA App
5. Moving Forward with MFA
6. Walkthrough Video
GETTING STARTED WITH MFA
Starting in January 2024, CyberArk will mandate the use of Multi-Factor
Authentication (MFA) to access CyberArk’s integrated tech hub, which includes
the Technical Community, Partners Portal, FedRAMP Community, CyberArk University
and Marketplace.
Tech hub users can leverage either the CyberArk Identity mobile app, the
Salesforce Authenticator app or your preferred OTP authenticator app, such as
Google Authenticator, to register their Multi-Factor Authentication with. The
recommended app is Salesforce Authenticator.
After MFA has been mandated on the tech hub, a Connect Salesforce
Authenticator pop-up window will appear the next time you login to one of the
following CyberArk portals:
* Technical Community
* Partners Portal
* FedRAMP Community
* CyberArk University
* CyberArk Marketplace
The Connect Salesforce Authenticator window will prompt you to register a
verification method. You’ll use this method as your second authentication
factor.
Salesforce allows several types of verification methods for MFA, including:
* The CyberArk Identity mobile app
* The Salesforce Authenticator mobile app
* Time-based, one-time password apps, like Google Authenticator or Microsoft
Authenticator
* Or security keys such as Yubico’s YubiKey or Google’s Titan Security Key
Below you'll find a walkthrough video on how to enroll MFA on the tech hub. This
video should support your preferred enrollment method, further described below.
SETTING UP MFA WITH CYBERARK IDENTITY
Customers of the CyberArk Identity Security Platform (ISP) or CyberArk Identity
should use the CyberArk Identity mobile app for registration, as this will
provide the best experience. This is supported on both iOS and Android.
If you do not use CyberArk Identity today, we’d recommend leveraging the
Salesforce Authenticator or your preferred authenticator app.
To use the CyberArk Identity mobile app, follow these steps:
1. From the Connect Salesforce Authenticator window select the 'Choose Another
Verification Method' at the bottom.
2. Select 'Use verification codes from an authenticator app' and
click Continue.
3. A QR code should appear.
4. Open the CyberArk Identity mobile app and from the side menu, open
Passcodes.
5. In the bottom right-hand corner, press the Add Account button (“+”), press
Scan QR Code and scan the QR code on the screen to add the account to the app.
6. Input the Verification Code from the app over on the Authenticator app and
you'll be signed into the CyberArk portal you were logging into.
At this point, you’ve successfully connected the CyberArk Identity mobile app to
your tech hub account, and you'll be signed into the CyberArk portal you were
logging into.
SETTING UP MFA WITH SALESFORCE AUTHENTICATOR
To use the Salesforce Authenticator method, follow these steps:
1. Install Salesforce Authenticator onto your mobile device from the App Store
or Google Play.
2. Launch the Salesforce Authenticator app on your mobile device and select
the Add an Account button.
3. The app will generate a unique two-word phrase.
4. Back in the Connect Salesforce Authenticator window, you’ll enter the unique
two-word phrase into the corresponding field at the bottom, and then
click Connect.
5. Next, you’ll be prompted to confirm the connection in Salesforce
Authenticator.
* Review the details to make sure the connection request is legitimate.
* Once confirmed, tap Connect.
At this point, you’ve successfully connected Salesforce Authenticator to your
Salesforce account, and you'll be signed into the CyberArk portal you were
logging into.
SETTING UP MFA WITH GOOGLE AUTHENTICATOR OR BYOA APP
TO USE THE GOOGLE AUTHENTICATOR METHOD, FOLLOW THESE STEPS:
1. Install Google Authenticator onto your mobile device from the App Store or
Google Play.
2. From the Connect Salesforce Authenticator window select the 'Choose Another
Verification Method' at the bottom.
3. Select 'Use verification codes from an authenticator app' and
click Continue.
4. A QR code should appear.
5. Now open Google Authenticator on your mobile device and scan the QR code on
the screen to add the account to the app.
6. Input the Verification Code from the app over on the Authenticator app and
you'll be signed into the CyberArk portal you were logging into.
MOVING FORWARD WITH MFA
Moving forward, you will be required to use MFA to login to any of the CyberArk
tech hub portals. Thank you for taking the necessary steps to fortify your
CyberArk experience.
If you run into an issue with your authenticator app not working or you need to
change which authenticator app you're using later on, please reach out to the
Users Access team at Users.Access@CyberArk.com for assistance.
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