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Ada logo Menu
 * Platform
   * * Capabilities
     * Platform Overview
       Build powerful automation with Ada
     * Resolution Engine
       Resolve more with industry-leading AI
     * No-Code Automation Builder
       Build and launch automation in record time
     * Continuous Improvement
       Optimize effortlessly with AI-driven insights
     * Integrations & Handoffs
       Integrate with existing business systems
     * Enterprise-Grade
       Backed by global security and privacy standards
     * Channels
     * Digital Messaging
       Engage on web, mobile, SMS, and social channels
     * Voice & Telephony
       Resolve phone inquiries with intelligent voice automation
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       Start building with Ada
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       Integrate Ada product and tools
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       Discover ways to use automation
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       Learn how to transform your business with generative AI
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       Explore research, analysis, and best practices
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Become an expert in AI-first CX. Sign up for Ada Interact 2023 today.


A FULL CUSTOMER SERVICE TEAM, POWERED BY AI

Don't settle for a basic chatbot - your customers deserve better. Get a fully
stocked, AI-powered customer service automation platform that resolves more
inquiries with the least amount of effort.

See Ada in Action Learn More




A COMPLETE CX TEAM IN ONE PLATFORM


ADA IS YOUR MOST HELPFUL AGENT, YOUR MOST INSIGHTFUL ANALYST, AND YOUR MOST
EMPOWERING AI COACH.

Transform your team and turn customer service agents to AI coaches, who will
guide your AI to improve over time and increase Automated Resolution rates.
See Ada in Action Learn More

$2.7MM annual savings

5x ROI in just 12 months

30% increase in Automated Resolution Rate


WE'VE HELPED 350+ BUSINESSES SAVE TIME, MONEY AND RESOURCES

> “Ada is the best AI chatbot offering for features and open API integration
> from a front and back end perspective. Simple UI, immense amount of
> features/capabilities, and low day-to-day management.”

Jean-Luc Eckstein
Chief Customer Officer

> “Seventy-two percent of our users who chat with Ada don't escalate to a live
> agent. As a result, we've reduced our first response time for complex
> questions that need to be passed on to a human agent.”

Zachary Bosin
VP Product Marketing


BASIC CHATBOTS HAVE NO BUSINESS REPRESENTING YOUR BUSINESS

Ditch code-heavy, old school scripted chatbots. Integrate Ada with your existing
business systems to resolve complex customer inquiries in record time.

See Ada in Action Learn More


FORRESTER

Conversational AI Wave Challenger


G2

High Performer Fall 2023


ITRG

Top Rated 2023


GLOBE & MAIL

Top Growing Companies


RESOLVE MORE PHONE CALLS WITH VOICE AI

Your customers are waiting — and they have been for some time — for the seamless
experience only Ada’s platform can provide. Add intelligent phone automation
using the same knowledge content in Ada’s easy-to-use platform.
Learn More About Ada Voice


TRANSFORM AI INTO YOUR TOP-PERFORMING AGENT

Intelligently resolve customer inquiries with Ada’s sophisticated, coachable AI
that identifies what matters most, so you can focus on delivering extraordinary
customer experiences
See Ada in Action Learn More
AutomateGuideMeasure


 * AUTOMATICALLY RESOLVE UP TO 75% OF CUSTOMER INQUIRIES
   
   Seamlessly integrate Ada into your existing tech stack, without the need to
   script hard-coded responses. Start delivering Automated Resolutions to your
   customers in days - not months.
   
   Find Out More


 * DRIVE CONTINUOUS IMPROVEMENT WITH GUIDED AI COACHING
   
   With AI on the frontlines, your elevated customer service team can focus
   their time on building policies that ensure Ada plays by your rules. Our AI
   is explainable, safe, and coachable, so you can continuously improve your CX.
   
   Find Out More


 * UNCOVER TRENDS AND GAPS IN LARGE QUANTITIES OF DATA — WITHOUT LIFTING A
   FINGER
   
   Leave no stone unturned. Ada’s analytics and measurement tools process
   thousands of pages of knowledge content and agent transcripts to zero-in on
   useful insights. Ensure you’re not just containing conversations — you’re
   resolving them.
   
   Find Out More


4,247,600,865


CONVERSATIONS AUTOMATED

Up to
77%
of customer service interactions resolved through automation
50+
languages supported instantly

6.7x ROI in year 1

$750k savings / year
95% recognition rate


AUTOMATE YOUR CUSTOMER
SERVICE WITH ADA

Request a Demo
AI-powered automation built for CX teams
View all Case Studies
 * Read the Air Asia Case Study
   75%
   inquiries resolved
   11
   languages supported
   8x
   increase in product upsell
   
   > “Ada has supported our customer's agents to contribute to the overall
   > ancillary income through our Customer Happiness contact channels by selling
   > eight times more ancillary products compared with 12 months ago.”
   
   Bayley Clark
   Head of Customer Support Strategy
 * Read the Indigo Case Study
   $150K
   saved
   14%
   reduction in agent intervention
   120K
   potential delivery delays rerouted
   
   > “Indigo is a customer-centric retailer, and everything we do is focused on
   > putting our customer first and providing joyful experiences. Knowing that
   > our customer service team has greater visibility into tracking details, and
   > that our customers have a positive delivery experience aligned with our
   > brand promise is exciting.”
   
   Loren Kousaie
   VP of Corporate Sales & Customer Service
 * Read the Tile Case Study
   291%
   ROI
   52%
   of inquiries resolved
   < 30
   days to launch
   
   > “The automated chat experience feels conversational and genuinely feels
   > like a seamless part of our customer experience. With the Zendesk and Ada
   > integration, we were able to not only save costs on seasonal headcount, but
   > we were also able to see revenue growth from customers who were being
   > served at faster rates.”
   
   Justin Michaud
   Senior Manager of Customer Support

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DISCOVER THE POTENTIAL OF AI-POWERED AUTOMATION

The analysts have spoken: Companies using Ada can get up to 408% ROI

Read the full study and discover how Ada customers established a robust and
easy-to-manage customer service automation platform that delivers results.

Get Forrester® Report
Explore generative AI: See how it's changing the customer service landscape

Learn how you can modernize your customer service and transform your business
with generative AI.

Visit Generative AI Hub
Crunch the numbers: See how much you can save on customer service
Calculate ROI


IMAGINE A WORLD WITHOUT CUSTOMER SERVICE QUEUES. AUTOMATE IT WITH ADA.

Request a Demo
 * Platform
 * Overview
 * Resolution Engine
 * No-Code Automation Builder
 * Continuous Improvement
 * Integrations & Handoffs
 * Enterprise-Grade
 * Digital Messaging
 * Voice & Telephony
 * Status

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