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 * Bacs Schemes arrow_drop_down
    * Direct Debit
      * Collecting
      * Services
    * Bacs Direct Credit
      * Paying by
      * Receiving payments
      * Services
    * Getting started
      * Direct Debit
      * Bacs Direct Credit
      * Direct submitters
      * Indirect submitters
      * Using ISO 20022 with Bacs

 * Operating the Schemes arrow_drop_down
    * Using Bacstel-IP
    * Maintaining payment records
    * Collecting reports
      * Collecting reports video
    * Indemnity claims
      * Handling indemnity claims
      * FAQs
      * Research findings
    * Best practice videos
    * Compliance and why it matters

 * Marketing Direct Debit arrow_drop_down
    * Get marketing help
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    * Guide to promoting Direct Debit
    * Specific audiences
    * Marketing tips
    * Direct Debit and Pennies

 * Resources arrow_drop_down
    * Document library
    * Direct Debit and Bacs Direct Credit guide and rules
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    * Industry services
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    * Payment service providers central contacts
      * Indemnity claims contacts
      * Centrally processed new non AUDDIS DDIs
    * Late payment tips
    * Direct Debit Instruction templates and logo

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 * Bacs Schemes expand_more
   * Direct Debit
     * Collecting
     * Services
   * Bacs Direct Credit
     * Paying by
     * Receiving payments
     * Services
   * Getting started
     * Direct Debit
     * Bacs Direct Credit
     * Direct submitters
     * Indirect submitters
     * Using ISO 20022 with Bacs
 * Operating the Schemes expand_more
   * Using Bacstel-IP
   * Maintaining payment records
   * Collecting reports
     * Collecting reports video
   * Indemnity claims
     * Handling indemnity claims
     * FAQs
     * Research findings
   * Best practice videos
   * Compliance and why it matters
 * Marketing Direct Debit expand_more
   * Get marketing help
   * Marketing campaigns
   * Guide to promoting Direct Debit
   * Specific audiences
   * Marketing tips
   * Direct Debit and Pennies
 * Resources expand_more
   * Document library
   * Direct Debit and Bacs Direct Credit guide and rules
   * Processing calendars
   * Training
   * Events
   * Facts and figures
   * FAQs
   * Sort code checker
   * Bacs approved services
   * Industry services
   * Switching services
   * Glossary
   * Payment service providers central contacts
     * Indemnity claims contacts
     * Centrally processed new non AUDDIS DDIs
   * Late payment tips
   * Direct Debit Instruction templates and logo

In this section
 * Using Bacstel-IP
 * Maintaining payment records
 * Collecting reports
   * Collecting reports video
 * Indemnity claims
   * Handling indemnity claims
   * FAQs
   * Research findings
 * Best practice videos
 * Compliance and why it matters

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Operating the Schemes | Collecting reports
In this section Collecting reports video


COLLECTING REPORTS


LEARN HOW TO COLLECT MESSAGING REPORTS FROM PAYMENT SERVICES WEBSITE

Bacs has prepared a PDF document and video to assist you in collecting and
accessing reports. Please find links below to access the guides.

Collecting reports document

An overview on how to access and collect reports from payment services website
can be found in the Information Hub below or to the right of your screen.

Collecting reports video

Bacs has prepared a useful video demonstrating the step-by-step process to
collect messaging reports. If you are using a bureau this video is a great tool
to understand the process and ensure your bureau is collecting messaging reports
on your behalf. This short video will show you how quickly and easily these
reports can be accessed. Login and launch the video.


AVAILABLE REPORTS

 * Input reports (live and test)
 * Arrival reports
 * Withdrawal reports
 * ARUCS (Automated Return of Unapplied Credits Service) reports
 * ARUDD (Automated Return of Unpaid Direct Debits) reports
 * AUDDIS (Automated Direct Debit Instruction Service) reports
 * ADDACS (Automated Direct Debit Amendment and Cancellation Service)
 * AWACS (Advice of Wrong Account for Credits Service) reports
 * DDIC (Direct Debit Indemnity Claim) advice reports.


RECEIVING YOUR ADVICES

You must access, and act on your advices promptly, as they contain time-critical
information. Your ADDACS advices are included in ADDACS reports and your AWACS
advices in AWACS reports and so on.

You can collect your reports using:

 * Bacs payment services website
 * Bacstel-IP software.

To be notified when new reports are available you can set up email
notifications. These can be set up either by a Primary Security Contact (PSC) in
your organisation using the Bacs Payment Services Website or by your sponsoring
payment service provider.


MAINTAINING PAYMENT RECORDS

Why it's essential to keep payment records up to date

More chevron_right


GUIDE TO MINIMISING INDEMNITY CLAIMS



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INFORMATION HUB


INFO HUB

 * Maintaining business as usual all day, every day
   
   How to ensure you are still able to operate business as usual as far as your
   Direct Debit and Bacs Direct Credit processes are concerned when key staff
   are unavailable

 * Collecting and accessing messaging reports video
   
   Short video showing how quickly and easily messaging reports can be collected
   from Payment Services Website

 * Little Bacs guide to collecting messaging reports
   
   Guide to downloading Bacs Payment System messaging reports to ensure payments
   are successfully made and collected

 * Collecting messaging reports from Payment Services Website
   
   Overview of how to access and collect reports from Payment Services Website

 * Direct Debit and Bacs Direct Credit guide and rules
   
   Microsites for the different audience's editions of the Direct Debit and Bacs
   Direct Credit Guide and Rules to operating the schemes

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