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Federal Reserve Bank of St. Louis Treasury Support Center Customer Service
Survey
Please answer the following questions about your recent customer service
experience. 
Required
1.Was the first representative you reached able to assist with your inquiry?
Required to answer
Single choice
Yes, on the first contact. 
Yes, but not on the first try.
No.
I don't remember.
2.Was your question or concern answered in a timely manner?
Required to answer
Single choice
Yes, on the first contact.
Yes, but it required follow-up with me. 
No, it took a long time to get an answer.
No, I was promised follow-up, but it never occured. 
I don't remember. 
3.Evaluate the following statements.
Required to answer
Likert

Very SatisfiedSatisfiedNeutralDissatisfiedVery DissatisfiedI Don't RememberHow
satisfied are you with the courtesy shown by the service representative?How
satisfied are you with the helpfulness shown to you by the support unit that you
contacted?How satisfied are you with the accuracy of the information provided to
you?How satisfied are you with the service representative's knowledge of the
program, processes, and procedures?How satisfied are you with the overall
service you received?

4.Do you have any comments, questions, or suggestions about the support you
received?
Required to answer
Multi Line Text

5.Would you like a member of management to contact you regarding your customer
service experience?
Required to answer
Single choice
Yes
No
Submit

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