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Effective URL: https://www.spectrum.net/support/manage-account/understanding-your-statement-bill/
Submission: On September 04 via manual from IN — Scanned from DE
Effective URL: https://www.spectrum.net/support/manage-account/understanding-your-statement-bill/
Submission: On September 04 via manual from IN — Scanned from DE
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Required Browser Upgrade We're sorry, this browser is no longer supported. To view Spectrum.net, please use another supported browser. Get Google Chrome Get Apple Safari Get Mozilla Firefox Get Internet Explorer Get Microsoft Edge Cookies are disabled We're sorry, cookies are disabled in this browser. To view this site, please enable cookies. Skip to Main Content * Home * Support * More -------------------------------------------------------------------------------- * Chat With Us SUPPORT How can we help you? Español UNDERSTANDING YOUR BILL Showing Content for ALL ZIP Codes Edit Understanding Your Bill Understanding Your Bill Video Player is loading. Play Video Play Mute Current Time 0:00 / Duration 1:44 Loaded: 5.65% 0:00 Stream Type LIVE Seek to live, currently behind liveLIVE Remaining Time -1:44 1x Playback Rate Chapters * Chapters Descriptions * descriptions off, selected Captions * captions settings, opens captions settings dialog * captions off, selected * English * English (2) Audio Track * en (Main), selected Picture-in-PictureFullscreen This is a modal window. Beginning of dialog window. Escape will cancel and close the window. TextColorWhiteBlackRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-TransparentBackgroundColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-TransparentTransparentWindowColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyTransparentSemi-TransparentOpaque Font Size50%75%100%125%150%175%200%300%400%Text Edge StyleNoneRaisedDepressedUniformDropshadowFont FamilyProportional Sans-SerifMonospace Sans-SerifProportional SerifMonospace SerifCasualScriptSmall Caps Reset restore all settings to the default valuesDone Close Modal Dialog End of dialog window. Close Modal Dialog This is a modal window. This modal can be closed by pressing the Escape key or activating the close button. You can also view your statements in the My Spectrum app. Learn more. Obtenga aquí en español. HOW TO READ YOUR BILL Your bill is designed with easy-to-follow sections. Page 1 Page 2 1 - Account Info Statement date, your account number and security code in the upper left corner of each page. 2 - Contact Us How to reach us for help with your bill. 3 - Summary At a glance: your charges, payments and credits for this bill. 4 - Current Charges and Due Date The total amount due and payment due date. 5 - Mail Payment Coupon The coupon found at the bottom of your mailed statement helps to make sure that your payment is credited to the right account. Detach this coupon, follow the instructions, complete the information as requested, and mail the coupon with your payment in the envelope provided. Note: Write your account number on your check or money order and make sure our address appears in the return envelope window. 6 - Spectrum News Important messages, reminders and offers. You’ll find special events, savings opportunities, news and promotions. 7 - Billing Address Make sure our address shows in the window of the return envelope provided. 8 - Charge Details Itemized details of transactions during this billing period. 9 - Adjustments Explanations of any additional credits or fees applied. 10 - Fees and Charges Required telecommunications taxes, fees and charges. For more information, please see the Billing Information section of your bill (lower right corner). 11 - Other Charges Includes one-time charges, such as installation fees, Pay-Per-View purchases, On Demand rentals, change of service charges, and applicable trouble call charges. For TV customers, this also includes Broadcast TV surcharge, a pass through reflecting charges assessed to Charter Communications by the local broadcasters or local “network affiliated” TV stations. 12 - Partial Month Charges Does not apply in all areas. DOWNLOAD A SAMPLE BILL English PDF English PDF Español PDF Español PDF WHAT TO EXPECT ON YOUR FIRST STATEMENT Your statement cycle starts on the first day of your service. Your first bill will include charges for services, equipment lease fees, installation charges and taxes. Statements after that should reflect charges for one-month advanced billing. You’ll receive your first bill after installation, and subsequent bills 30 days later, per your billing cycle. PAST DUE BALANCE This is your previous balance minus any payments received. If we didn’t receive payment for your outstanding balance prior to the statement date, your account will show a past-due amount. Note: Unpaid outstanding balances are subject to a late fee. This means you won't be able to order Pay-Per-View or order On Demand programming. DISPUTING A CHARGE If there's a billing discrepancy, contact us within 60 days of your billing date. Mail us at: Charter Communications Attention: Customer Complaint 2 Digital Place Simpsonville, SC 29681 (833) 267-6094 WAS THIS ARTICLE HELPFUL? Yes No IN THIS ARTICLE How to Read Your Bill Download a Sample Bill What to Expect on Your First Statement Past Due Balance Disputing a Charge * Related Articles * Back to Top RELATED ARTICLES * HOW TO PAY YOUR BILL - QUICK AND EASY Tips to pay your bill online, by phone, through regular mail or in person * UNDERSTANDING YOUR BILL: TAXES, FEES AND CHARGES Learn about the taxes, fees and charges seen on your Spectrum account. * CUSTOMER REFERENCE AND RESOURCES Learn about privacy and billing policies, fraud and misuse of information. * WHAT IS AUTO PAY (AUTOMATIC PAYMENT)? Learn about enrolling in Auto Pay and managing payment information. 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