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Submitted URL: https://app.innovation.quest.com/e/er?utm_campaign=90264-79060-SU-GL-BenchmarkFactory90&utm_medium=email&utm_source=E10&utm_type=...
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Submission: On April 22 via api from US — Scanned from DE
Effective URL: https://support.quest.com/benchmark-factory-for-database/lifecycle
Submission Tags: urlscan
Submission: On April 22 via api from US — Scanned from DE
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<li><a href="javascript:SelectCountry('KN','/benchmark-factory-for-database/lifecycle');" class="">St. Kitts & Nevis</a></li>
<li><a href="javascript:SelectCountry('LC','/benchmark-factory-for-database/lifecycle');" class="">St. Lucia</a></li>
<li><a href="javascript:SelectCountry('VC','/benchmark-factory-for-database/lifecycle');" class="">St. Vincent & Grenadines</a></li>
<li><a href="javascript:SelectCountry('SR','/benchmark-factory-for-database/lifecycle');" class="">Suriname</a></li>
<li><a href="javascript:SelectCountry('SZ','/fr-fr/benchmark-factory-for-database/lifecycle');" class="">Swaziland</a></li>
<li><a href="javascript:SelectCountry('SE','/benchmark-factory-for-database/lifecycle');" class="">Sweden</a></li>
<li><a href="javascript:SelectCountry('CH','/de-de/benchmark-factory-for-database/lifecycle');" class="">Switzerland</a></li>
<li><a href="javascript:SelectCountry('TW','/benchmark-factory-for-database/lifecycle');" class="">Taiwan</a></li>
<li><a href="javascript:SelectCountry('TZ','/fr-fr/benchmark-factory-for-database/lifecycle');" class="">Tanzania</a></li>
<li><a href="javascript:SelectCountry('TH','/benchmark-factory-for-database/lifecycle');" class="">Thailand</a></li>
<li><a href="javascript:SelectCountry('TG','/fr-fr/benchmark-factory-for-database/lifecycle');" class="">Togo</a></li>
<li><a href="javascript:SelectCountry('TT','/benchmark-factory-for-database/lifecycle');" class="">Trinidad y Tobago</a></li>
<li><a href="javascript:SelectCountry('TR','/benchmark-factory-for-database/lifecycle');" class="">Turkey</a></li>
<li><a href="javascript:SelectCountry('TC','/benchmark-factory-for-database/lifecycle');" class="">Turks & Caicos Islands</a></li>
<li><a href="javascript:SelectCountry('UG','/fr-fr/benchmark-factory-for-database/lifecycle');" class="">Uganda</a></li>
<li><a href="javascript:SelectCountry('UA','/benchmark-factory-for-database/lifecycle');" class="">Ukraine</a></li>
<li><a href="javascript:SelectCountry('GB','/benchmark-factory-for-database/lifecycle');" class="">United Kingdom</a></li>
<li><a href="javascript:SelectCountry('US','/benchmark-factory-for-database/lifecycle');" class=" selected">United States</a></li>
<li><a href="javascript:SelectCountry('UY','/es-es/benchmark-factory-for-database/lifecycle');" class="">Uruguay</a></li>
<li><a href="javascript:SelectCountry('VI','/benchmark-factory-for-database/lifecycle');" class="">US Virgin Islands</a></li>
<li><a href="javascript:SelectCountry('VE','/es-es/benchmark-factory-for-database/lifecycle');" class="">Venezuela</a></li>
<li><a href="javascript:SelectCountry('YE','/benchmark-factory-for-database/lifecycle');" class="">Yemen</a></li>
<li><a href="javascript:SelectCountry('ZM','/fr-fr/benchmark-factory-for-database/lifecycle');" class="">Zambia</a></li>
<li><a href="javascript:SelectCountry('ZW','/fr-fr/benchmark-factory-for-database/lifecycle');" class="">Zimbabwe</a></li>
</ul>
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BENCHMARK FACTORY FOR DATABASE PRODUCT LIFE CYCLE TABLE
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PRODUCT LIFE CYCLE
* Software
Version Full Support as of Limited Support as of Support Discontinued 9.0
15-Apr-2024 8.4 20-Aug-2020 15-Apr-2024 15-Jul-2025 8.3 4-Sep-2019 20-Aug-2020
20-Feb-2022 8.2 8-Apr-2019 9-Sep-2019 4-Mar-2021 Earlier product versions not
listed are considered discontinued.
The Product Support Life Cycle table above describes the phase during which
products are eligible for product support and new release downloads.
As a result of Quest's recent divestiture from Dell, Quest acquired a number of
products from Dell. Some of these legacy products found on this website may
still contain Dell branding. However, these products are now owned and supported
solely by Quest and not Dell. Dell is not affiliated with these products or
services and any services Quest provides for these products is independent of
Dell.
PRODUCT SUPPORT POLICIES
SOFTWARE PRODUCT SUPPORT LIFECYCLE POLICY
The Product Support Lifecycle describes the phases during which our products are
eligible for patches (fixes), support and downloads from the Support Portal.
It is our policy to provide support and fixes in current versions of our
products when you are under a current support agreement. Fixes to older versions
are at our discretion. We strive to put resources behind the most recent product
releases in order to continually improve and enhance the value of our products.
We will attempt to answer questions on older versions of our products provided
resources are available; however, if you are using a discontinued version, we
encourage you to upgrade to the currently supported version of the product.
Our usual support policy is to provide support on both the current (n) and prior
(n-1) versions of our products. Refer to the product lifecycle table on your
Product Support Page or Knowledge Base for more information.
Full Support
* Product is fully supported, generally available release/version.
* Includes most current released version of a product and one or more prior
releases.
* Enhancement requests for this release are accepted and may be considered for
future releases.
* Maintenance releases and/or hot fixes are periodically made available for
this release.
* Release/version is fully supported by both Support and Development.
* Release/version is available for download from Support Portal.
Limited Support
* Support is available for this release/version, and we will use best efforts
to provide known workarounds or fixes.
* No new code fixes will be generated except under extreme circumstances and at
our discretion.
* Enhancement requests are not accepted.
* You are encouraged to plan an upgrade to a release/version on "Full Support".
* Release/version is available for download from the Support Portal.
Discontinued
* Includes release/versions which are retired or discontinued.
* No new patches or fixes will be created for this release.
* Release is not available for download from the Support Portal.
* Support will be provided to assist with upgrading to a supported version.
* Support is not obligated to provide assistance on this version of the
product.
Continuing Support
If you are unable to upgrade or migrate your product prior to its end-of-life,
for products that do not offer Long Term Support (LTS) releases, we offer a
Continuing Support service to provide you with one year of limited support
beyond your software's end-of-life or end-of-support date. Continuing Support is
no guaranteed on every product.
* Annual software maintenance contract must be renewed.
* Includes uninterrupted access to technical support via phone, online and
chat.
* Support Engineers will provide known workaround solutions and fixes.
* Fee-based service available on selected products.
PRODUCT UPDATES
Product Enhancements
If you are interested in submitting product enhancement requests, you can do so
by creating a case with support. When we receive a product enhancement request,
the Support Engineer will work to define and clearly document the request. Once
documented, the request will be submitted into the enhancement review system,
the identification number will be provided to the submitter, and the support
case will be closed.
Product Management will review the open enhancement requests on a periodic basis
and consider them for inclusion in a future product release. Product
enhancements will not be considered or implemented in current or prior product
releases. There is no guarantee that a specific enhancement request will be
implemented in a future version of our product. It is at our discretion if a
certain enhancement will be offered for an additional charge or as a chargeable
option.
Product Defects
If your issue is determined to be a defect in the product, it is recorded in our
defect tracking system, a unique Defect Identifier (ID) will be provided to you
and the support case will be closed. Notifications of new product releases will
be emailed to you as long as you who have configured your profile to receive
product notifications. Release Notes for new releases of products will contain
the list of Defect Identifiers that were addressed in the release. You can
review the release notes or search the Knowledge Base on the Support Portal
using your Defect Identifier to see if the issue has been addressed. We do not
guarantee that all defects identified will be fixed in a future release of the
product.
PRODUCT LICENSING
Our products have license keys generated for their use. Some products require a
new license key when upgrading to a new release and/or patch. We also recommend
that prior to any migration or upgrade of products, new licenses are confirmed
as functioning properly as some license keys are machine and machine name
specific.
If you have questions regarding licensing of a product please complete the form
available on the Support Portal Licensing Page. A Software Licensing
Representative will respond to your query within 24 hours.
You may also email the Software Licensing team: license@quest.com.
Support for Trial Users
We offer software trials on selected products for testing purposes. Support for
trial users is limited to 30 days from the registration date. Cases for your
trial product may only be submitted during the first 30 days of your testing
period. You will still have unlimited access to our Support Portal for accessing
the Knowledge Base and Product Pages.
PRODUCT CUSTOMIZATION
Customizations policy for Software and Hardware products
A customization indicates functionality and configurations added to a product
that are not provided as part of the core product release and, as such, would be
outside the scope of normal support and maintenance. Customizations may take the
form of new or modified scripts used within or alongside our products, as well
as additional functionality such as custom reports, dashboards, rules, automated
actions, etc. developed by you, your partners, or our Professional Services
Organization.
Support and Customizations
We do not perform or maintain customizations. The design and development of
customizations to our products is your responsibility. Assistance from Support
will be limited to helping ensure that the product's functionality which enables
the addition of customizations is functioning as expected. Alternatively, you
may obtain guidance through product specific community sites or the Support
Knowledge Base.
Advanced Assistance
If more thorough and detailed assistance is needed to design and develop
customizations, we recommend that you engage our Professional Services
Organization or fully certified partners to assist. Their expertise in designing
customized solutions will ensure customers receive maximum value and product
adoption. In addition to providing post-implementation expert services,
Professional Services also offers a variety of pre-packaged customizations for
some products which may meet your specific requirements.
Training & Certification
We recommend that you obtain the appropriate product training before attempting
to design, develop, and implement any customization to our products. Our
training courses will equip you with the necessary knowledge and ability to
design and implement effective changes to our products. For more detail on the
training services available, please refer to Training & Certification Services .
Maintaining Customizations
Careful consideration should be given to all customizations during future
migration or upgrade exercises to new product and platform versions.
Customizations could inhibit the upgrade itself and may require a level of
re-work to continue functioning properly. Support does not take ownership for
any customizations. We strongly encourage you to document and maintain records
on any implemented customization work. These records can be useful in isolating
problems that may be attributable to the customization or a defect in the core
product.
ENVIRONMENT VIRTUALIZATION
Support Policy on Virtualization
Virtualization is a technique for hiding the physical characteristics of
computing resources from the way in which other systems, applications or end
users interact with those resources. It is able to make a single physical
resource, such as a server, operating system, application or storage device,
appear to function as multiple logical devices. It can also make multiple
physical resources such as storage devices or servers appear as a single logical
resource. As a result virtualization enables IT departments to increase the
utilization of resources, increase high availability, and simplify back-up,
systems administration and recovery procedures. It also allows IT departments to
be more responsive to the dynamic needs of the business. Examples of
virtualization technologies include VMware ESX Server, Citrix/XenServer and
Microsoft Windows Server 2008 Hyper-V.
Our products leverage the binary compatibility offered through virtualization
technologies, which provide complete transparency to the operating systems and
applications deployed. As a result, for all casework received where the Software
product is being used in a virtual environment, we will assume that the problem
is common to both native and virtual operating environments, and that we will
only require the customer to recreate the problem in a native environment if and
when there is reason to believe that the problem is unique to the virtual
environment itself.
From a purely functional perspective, our products will operate in exactly the
same way, however we can make no guarantees with respect to performance or
scalability in a virtualization environment running multiple virtual instances.
Configuration aspects such as CPU, memory availability, I/O subsystem and
network infrastructure can all influence such a deployment, which should be
given careful consideration to ensure the virtual layer has the necessary
resources available to provide a satisfactory user experience.
THIRD PARTY SOFTWARE
Support Policy on Third-Party Software
We are committed to providing products which work on the latest platforms and
technologies available in the industry today. We work closely with technology
vendors to ensure earliest possible compatibility with our solutions. We provide
full details of all systems requirements, together with platform and third-party
product versions supported with our products, in the Release Notes published for
each product. These include operating system versions, service pack levels, mail
clients or server versions, database versions, browsers and other related
technology supported and at which particular version level our products have
been formally tested and certified to run against. The support of future
platform versions, new service packs and other related technologies would be
taken into consideration and addressed during the regular product maintenance
and release cycles of our products. This provides ongoing upward compatibility
of our products as used in customer environments. It should be noted therefore
that there could be a delay between the availability of the latest platform
technology release or service patch, and the product version certified to
operate against this. Please contact Support should you have any questions with
regards to the current support status of any product and a particular related
platform, patch or third-party product support not explicitly documented in our
release notes.
For more information about the latest third-party platforms and versions
supported, please review the System Requirements section of the release notes
for your product or search our Knowledge Base on the Support Portal. Please note
that while we do not directly or officially support third-party software, we
work closely with many other providers to ensure our customers receive the best
possible service at all times.
SOFTWARE TRANSACTION PRODUCT AGREEMENT
Regional software license agreement applicable to your use of the software is
available below (including software preinstalled on hardware or made available
to you by download, disk media or otherwise, at no additional cost).
Click here to find your regional agreement.
See all Support Policies
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