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Publisher: Telstra Name: The My Telstra app – Making it easy Copyrighted By:
Telstra Family Friendly: Yes Language: English
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Telstra Personal Home Page
 * Personal
   Personal Home
   
   
    * PLANS & DEVICES
      
      
       * MOBILES
         
          * Mobiles on a plan
          * SIM only plans
          * Bundle plans
          * Outright devices
          * Pre-Paid
          * Explore mobiles
      
      
       * TABLETS
         
          * Tablets on a plan
          * Pre-Paid
          * Explore tablets
      
      
       * LAPTOPS
      
      
       * HOME PHONES
      
      
       * ROAMING
      
      
       * DEALS
      
      
       * SHOP BY BRAND
         
          * Apple
          * Samsung
          * Google
          * Explore shop by brand
      
      
       * I WANT TO I WANT TO
         
          * Pay a bill
          * Upgrade my plan
          * Check my usage
          * Recharge Pre-Paid
          * Track my order
          * Activate my mobile
          * Trade-in my device
          * Improve my mobile coverage
   
   
    * INTERNET
      
      
       * HOME INTERNET
         
          * Internet plans
          * nbn plans
          * 5G Home Internet
          * Explore home internet
      
      
       * MOBILE BROADBAND
         
          * Modems on a plan
          * SIM only data plans
          * Pre-Paid
          * Explore mobile broadband
      
      
       * INTERNET EXTRAS
         
          * Wi-Fi Booster
          * Explore internet extras
      
      
       * CYBER SECURITY & SAFETY
         
          * Device Security
          * Explore cyber security and safety
      
      
       * PLATINUM SUPPORT
      
      
       * DEALS
      
      
       * I WANT TO I WANT TO
         
          * Change plan
          * Move house
          * See plan details
          * Switch to nbn
          * See nbn network speeds
          * Pay a bill
          * Track my order
          * Request an extension
   
   
    * ENTERTAINMENT
      
      
       * ENTERTAINMENT
      
      
       * TV & MOVIES
         
          * Fetch
          * Disney+
          * Binge
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          * Foxtel Now
          * Telstra TV Box Office
          * Foxtel from Telstra
          * Explore TV & movies
      
      
       * GAMING
         
          * Xbox Consoles
          * Xbox Game Pass
          * Explore gaming
      
      
       * SPORT
         
          * Kayo
          * Explore sport
      
      
       * MUSIC
         
          * Spotify
          * Explore Music
      
      
       * I WANT TO I WANT TO
         
          * Check my account
          * Go to Telstra Plus
          * Track my order
          * Pay a bill
   
   
    * ACCESSORIES
      
      
       * ACCESSORIES
         
          * Watches & wearables
          * Headphones & speakers
          * Cases & protection
          * Smart home
          * Tech & entertainment
          * Gaming
          * Power & cables
          * Home & internet
          * Explore accessories
      
      
       * SHOP BY BRAND
         
          * Apple
          * Samsung
          * Google
          * Shop by Brand
      
      
       * DEALS
      
      
       * I WANT TO I WANT TO
         
          * Track my order
          * Shop with my Telstra Plus points
          * Learn about Telstra One Number
   
   
    * COVERAGE & SERVICES
      
      
       * TELSTRA PLUS
         
          * Sign in
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          * Movie Tickets
          * Explore Telstra Plus
      
      
       * MY TELSTRA
      
      
       * COVERAGE MAPS
      
      
       * CYBER SECURITY & SAFETY
         
          * Device Security
          * Explore cyber security and safety
      
      
       * OUR NETWORK
         
          * What is 5G?
          * Our 5G network
          * 4GX
          * Regional services
          * Explore our network
      
      
       * TELSTRA AIR®
         
          * About Telstra Air
          * Explore Telstra Air
      
      
       * PLATINUM SUPPORT
         
          * Technical support types
          * Explore Telstra Platinum
      
      
       * I WANT TO I WANT TO
         
          * Go to My Telstra
          * Go to Webmail
          * See coverage maps
          * Track my order
          * Go to Telstra Plus
          * Pay a bill
          * Request an extension
   
   
    * TELSTRA PLUS
   
   
    * PERSONAL SUPPORT
      
      
       * PERSONAL SUPPORT
         
          * Accounts & payments
          * Internet & home phone
          * Telstra Mail
          * Pre-Paid
          * Mobiles
          * Entertainment
          * Support in times of need
          * Cyber security
          * Explore support
      
      
       * CONTACT US
         
          * Get help in My Telstra
          * Message us
          * Find a store
          * Multilingual services
          * Specialised support
          * Feedback and complaints
          * Explore contact us
      
      
       * I WANT TO I WANT TO
         
          * Download My Telstra app
          * Find a store
          * Sign in to webmail
          * Understand my charges
          * Make a payment
          * Fix an internet issue
          * Check for outages
   
    * Search in Telstra.com

 * Business
   Business Home
   
   
    * PLANS & DEVICES
      
      
       * MOBILES
         
          * Mobiles on a plan
          * Mobile SIM plans
          * 5G plans & devices
          * Bundle plans
          * Explore mobiles
      
      
       * TABLETS
         
          * Tablets on a plan
          * Data SIM plans
          * iPads
          * Explore tablets
      
      
       * BUSINESS WEEK
      
      
       * LAPTOPS
      
      
       * OFFICE PHONES
      
      
       * DEALS
      
       * Shop by brand
         
         
         SHOP BY BRAND
         
          * Apple iPhones
          * Samsung mobiles
          * Microsoft
      
      
       * I WANT TO I WANT TO
         
          * Pay bill
          * Request payment extension
          * Book an appointment
          * Change my plan
          * Move my mobile service to Telstra
          * Manage account online
          * Discover Smarter Business
          * Bundle my business plans
   
   
    * BUSINESS INTERNET
      
      
       * BROADBAND
         
          * nbn plans
          * nbn speeds
          * 5G Internet plan
          * ADSL plan
          * Explore Broadband
      
      
       * UNIFIED COMMUNICATIONS
      
      
       * BUSINESS-GRADE FIBRE
      
      
       * MOBILE BROADBAND
         
          * Data plans
          * Modems on a plan
          * Explore mobile broadband
      
      
       * I WANT TO I WANT TO
         
          * Change my plan
          * Pay bill
          * Request payment extension
          * Set up direct debit
          * Move premises
          * Manage account online
          * Discover Smarter Business
          * Telstra Best of Business Awards
   
   
    * BUSINESS SOLUTIONS
      
      
       * SOFTWARE
         
          * Microsoft 365
          * Check Point Harmony Mobile
          * Telstra Calling for Office 365
          * Explore software
      
      
       * GO DIGITAL
         
          * Get connected
          * Engage online
          * Protect your business
          * Business software
          * Explore Go Digital
      
      
       * BUSINESS SERVICES
         
          * Business Website Services
          * Go Digital Consult
          * Tech Services
          * Telstra Data Protect
          * Explore Services
      
      
       * TYRO EFTPOS
      
      
       * NETWORK DEVICE MANAGEMENT
      
      
       * I WANT TO I WANT TO
         
          * Book a Go Digital Consult
          * Discover Smarter Business
          * Sign up for Apps Marketplace
          * Log in to Apps Marketplace
          * Call Telstra Tech Services
          * Access Business Tech Toolkit
          * Call Cyber Security Services
          * Telstra Best of Business Awards
   
   
    * INTERNET OF THINGS
      
      
       * INTERNET OF THINGS
         
          * IoT SIM plans
          * Asset Tracking
          * Vehicle tracking
          * Internet of Things homepage
      
      
       * I WANT TO I WANT TO
         
          * Pay bill
          * Request payment extension
          * Set up Direct Debit
          * Download bill
          * Manage my data
          * Manage account online
          * Discover Smarter Business
          * Telstra Best of Business Awards
   
   
    * TELSTRA PLUS
   
   
    * BUSINESS SUPPORT
      
      
       * BUSINESS SUPPORT
         
          * Accounts & payments
          * Mobiles & devices
          * Internet & office phones
          * Business software
          * Explore Business Support
      
      
       * CONTACT US
         
          * Sales
          * Accounts & Billing
          * nbn
          * Concierge Tech Support
          * Contact us
      
      
       * OUTAGES
      
       * Other Options
         
         
         OTHER OPTIONS
         
          * Multilingual services
          * Business Technology Centres
   
    * Search in Telstra.com

 * Enterprise
   Enterprise Home
   
   
    * PRODUCTS
      
      
       * NETWORKS
         
          * Adaptive Networks
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          * Networks
      
      
       * UNIFIED COMMUNICATIONS
         
          * Calling and Productivity
          * Meeting Rooms and Conferencing
          * Customer Contact
          * Managed Services and Consulting
          * Unified Communications
      
      
       * SECURITY
         
          * Secure your business
          * Safeguard your clouds
          * Protect your team
          * Security
      
      
       * MOBILITY SOLUTIONS
         
          * Enterprise 5G
          * Plans & Devices
          * Business Apps
          * Messaging & APIs
          * Mobility Solutions
      
      
       * CLOUD
         
          * Advice on Cloud
          * Cloud Connectivity
          * Cloud Solutions
          * Managed & Optimise Cloud
          * Security for Cloud
          * Cloud
      
      
       * INTERNET OF THINGS
         
          * Capabilities
          * Solutions
          * Internet of Things
   
   
    * SERVICES
      
      
       * PROFESSIONAL SERVICES
         
          * Telstra Purple
          * Professional Services
      
      
       * MANAGED SERVICES
         
          * Managed Collaboration
          * Managed Cost Optimisation
          * Managed Mobility
          * Managed Networks
          * Managed Services
   
   
    * INDUSTRIES
      
      
       * INDUSTRIAL AUTOMATION
      
      
       * CRITICAL COMMUNICATIONS
      
      
       * SMART MINING
         
          * Automation in Mining & Energy
          * Industrial Network For the Future
          * Telstra Dedicated Networks
          * Smart mining
      
      
       * SMART ENERGY
      
      
       * SMART CONSTRUCTION
      
      
       * SMART SUPPLY CHAIN
      
      
       * BROADCAST MEDIA
         
          * Australian Media Networks
          * Broadcast Plus
          * Global Media Networks
          * Broadcast Media
      
      
       * GOVERNMENT
         
          * Federal
          * State
          * Local
          * Government
   
   
    * PARTNERS
      
      
       * PARTNERING WITH TELSTRA
         
          * Work with a Telstra Partner
          * Become a Telstra Partner
          * Partnering with Telstra
   
   
    * ACCOUNTS
      
      
       * POLICIES
         
          * Financial Hardship Policy
          * Policies
      
      
       * BILLING AND PAYMENTS
         
          * How to make and manage payments
          * Billing and Payments
   
   
    * WHY TELSTRA WHY TELSTRA
      
      
       * WHY TELSTRA
         
          * Innovation and Experience
          * Global capabilities
          * Why Telstra
      
      
       * WORLD-CLASS NETWORKS
         
          * 5G
          * IoT
          * Global networks
          * World-class networks
   
   
    * NEWS & RESEARCH NEWS & RESEARCH
      
      
       * NEWS & RESEARCH
         
          * Podcasts
          * Customer stories
          * News & Research
      
      
       * EVENTS
         
          * Telstra Vantage
          * Events
   
   
    * ENTERPRISE SUPPORT
      
      
       * ENTERPRISE SUPPORT
         
          * Accounts & Services
          * Billing & Payments
          * Enterprise Support
      
      
       * SELF-SERVICE
         
          * Telstra Connect
          * Order Express
          * Self-service
      
      
       * CONTACT US
         
          * Request a callback
          * Contact us
   
    * Search in Telstra.com

 * Telstra Plus
 * Help
   
   
    * PERSONAL SUPPORT
      
      
       * PERSONAL SUPPORT
         
          * Accounts & payments
          * Internet & home phone
          * Telstra Mail
          * Pre-Paid
          * Mobiles
          * Entertainment
          * Support in times of need
          * Cyber security
          * Explore support
      
      
       * CONTACT US
         
          * Get help in My Telstra
          * Message us
          * Find a store
          * Multilingual services
          * Specialised support
          * Feedback and complaints
          * Explore contact us
      
      
       * I WANT TO I WANT TO
         
          * Download My Telstra app
          * Find a store
          * Sign in to webmail
          * Understand my charges
          * Make a payment
          * Fix an internet issue
          * Check for outages
   
   
    * BUSINESS SUPPORT
      
      
       * BUSINESS SUPPORT
         
          * Accounts & payments
          * Mobiles & devices
          * Internet & office phones
          * Business software
          * Explore Business Support
      
      
       * CONTACT US
         
          * Sales
          * Accounts & Billing
          * nbn
          * Concierge Tech Support
          * Contact us
      
      
       * OUTAGES
      
       * Other Options
         
         
         OTHER OPTIONS
         
          * Multilingual services
          * Business Technology Centres
   
   
    * ENTERPRISE SUPPORT
      
      
       * ENTERPRISE SUPPORT
         
          * Accounts & Services
          * Billing & Payments
          * Enterprise Support
      
      
       * SELF-SERVICE
         
          * Telstra Connect
          * Order Express
          * Self-service
      
      
       * CONTACT US
         
          * Request a callback
          * Contact us

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MY TELSTRA APP


IT’S QUICKER IN THE MY TELSTRA APP.

Tracking your order? Making a payment? Need troubleshooting that actually works?
It’s quicker in the My Telstra app. With 98% of queries resolved in-app, you’re
just a few taps away from getting on with your day.


Show the previous links
 * Key app features
 * How do I get the app?
 * My Telstra Account activity
 * Latest features
 * FAQs

Show next links


KEY APP FEATURES


MANAGE YOUR ACCOUNT

View bills, make payments, track data usage and recharge your pre-paid service.


HELP IN YOUR HANDS

The Get Help screen makes it easy to troubleshoot tech issues, track orders,
check for service interruptions and more. 


IN APP MESSAGING

An easy way to contact Telstra, simply send us a message and we’ll get back to
you as soon we can.   

Learn how to message us


SHOPPING & REWARDS

Shop for the latest tech and devices or add on extras such as Wi-Fi Booster and
entertainment extras including Binge and Kayo.


HOW DO I GET THE APP?


 1. DOWNLOAD
    
     1. To download the My Telstra app, open the App Store (for Apple users) or
        Google Play (for Android users)
     2. Search for My Telstra and select install
    
    Download My Telstra


 2. SIGN IN
    
    Use your Telstra ID to sign in. If you don’t have one, you can register for
    a Telstra ID now. Not sure what your Telstra ID is? Learn more about Telstra
    ID.
    
    


 3. GET STARTED
    
    Start using the app to manage your services and get the help you need, when
    you need it.


MY TELSTRA ACCOUNT ACTIVITY




VIEW ALL YOUR NOTIFICATION IN ONE PLACE

Keep track of important communications and help avoid fraudulent emails or
scams. Whether it’s an SMS, email or push notification, we’ll keep it all
in Account activity, so you know it's really from us.

To view all your notifications in My Telstra and track your account, navigate to
Profile and select Account activity.

Download the app


LATEST FEATURES

Each month, we release new features and improvements to help you get what you
need from us.




MORE AVAILABLE EXTRAS

If you're on an Upfront Mobile or Data plan, you can add Speed Optimiser or
Latency Optimiser for an extra $10 per month.

View November updates


FORGOTTEN YOUR FETCH PIN?

We’ve made it easy for you to reset your Fetch PIN in Services.

View October updates


MORE ACCOUNT SECURITY

To protect your account, there's a 48-hour holding period before activating full
authority contacts in My Telstra.

View September updates


ENTERTAIN THE WHOLE FAMILY

Fetch is a new service for free-to-air channels and on-demand content, and it's
easy to manage.

View August updates


SHOP FOR ACCESSORIES IN-APP

You can now browse our Accessory catalogue in-app for a more seamless shopping
experience.

View June updates


TELSTRA PLUS


EARN POINTS FOR REWARDS, JUST FOR BEING WITH US

Get access to member-exclusive benefits and start earning points towards
must-have rewards.

You must be 18+ with an eligible service. Excludes enterprise. Read the terms
and conditions.

Sign in and join Telstra Plus




FREQUENTLY ASKED QUESTIONS


HOW DO I GET THE MY TELSTRA APP?

DOWNLOAD INSTRUCTIONS

 1. Open the Australian App Store (for Apple users) or the Australian Google
    Play Store (for Android users)
 2. Search for My Telstra and select to install
 3. When the End User Terms appear, select Accept to start download
 4. Once it’s finished installing, select Open, or find the My Telstra icon on
    your screen to launch the app

I AM CURRENTLY USING THE TELSTRA 24X7 APP. DO I NEED TO DO ANYTHING?

Existing Telstra 24x7 users will need to manually upgrade their app by searching
My Telstra in their app store, then tapping update.


COMPATIBILITY AND SYSTEM REQUIREMENTS

Note: You can only download the My Telstra app in the Australian App Store or
Play Store.


WHAT OPERATING SYSTEMS AND DEVICES ARE COMPATIBLE WITH THE MY TELSTRA APP?

The My Telstra app will work on any Android device, iPad or iPhone if it meets
the following OS requirements

 1. Android 9 or later
 2. Apple iOS 13 or later

Windows Phone and Blackberry phones are not compatible with the My Telstra app.

IF MY DEVICE IS NOT COMPATIBLE WITH MY TELSTRA APP, WILL I STILL BE ABLE TO USE
THE TELSTRA 24X7 APP?

Yes, you may choose to stay on the Telstra 24x7 app, however we’ll be ceasing
support for the Telstra 24x7 app in the coming months.

I’M A SMALL BUSINESS CUSTOMER. CAN I USE THE MY TELSTRA APP?

Yes, you’ll be able to use the app to manage your services and devices.

How much space do I need on my device to install the My Telstra app?

 1. For Android users: 46.7 MB.
 2. For iPhone or iPad users: 100-110MB.


USING MY TELSTRA WITH A TELSTRA ID

WHAT IS A TELSTRA ID AND DO I HAVE ONE?

A Telstra ID is the only log in you need to access all your Telstra services.

You may already have a Telstra ID if:

 1. You already use one of our online services. This could include the Telstra
    24x7 app, My Account, Telstra Plus or AFL Live Pass
 2. You use Telstra Mail or have a BigPond or Telstra.com email address

If you don’t have a Telstra ID, you can register for a Testra ID now, it’s easy.

CAN I USE THE APP WITHOUT A TELSTRA ID?

 1. It’s best to sign in using your Telstra ID. If you install the app on a
    device that’s connected to the Telstra mobile network, you can use the app
    without using your Telstra ID, however it limits what you can do with the
    app.
 2. For security reasons, if you are not logged in with your Telstra ID you
    won’t be able to use the app at all when connected to Wi-Fi.

WHAT SHOULD I DO IF I’VE FORGOTTEN MY TELSTRA ID?

You can recover your username or reset your password online.


WHY CAN’T I USE THE HOME DASHBOARD APP ANYMORE?

The My Telstra app has replaced the Home Dashboard App and is no longer
available. Download the My Telstra to continue managing your home internet, you
can; 

 * Check for service disruptions 
 * View all devices connected to your modem
 * See your monthly data allowance
 * Manage your Broadband Protect settings
 * Run speed tests and keep a history to track the performance of your
   connection
 * Access network troubleshooting tips and tricks.


WHAT DO I DO IF THE MY TELSTRA APP KEEPS CRASHING?

There are a few ways to fix this issue.

FOR ANDROID:

 * Clear the app data
   1. Go to your System settings
   2. Open Apps and notifications then find My Telstra
   3. Select Storage and cache then Clear storage
 * Uninstall and reinstall the app

FOR IOS:

 * Uninstall and reinstall the app


I GET A BLANK SCREEN OR EXPIRED SESSION ERROR WHEN I LOG INTO THE MY TELSTRA
APP. WHAT DO I DO?

There are a few ways to fix this issue.

FOR ANDROID

Change your default browser

 1. Close the My Telstra app, including in the background
 2. Open Settings and select Apps and notifications
 3. Select Default apps then Browser app
 4. Choose Chrome as your default browser
 5. Open the My Telstra app and try to sign in again

FOR IOS

Clear website data

 1. Open Safari on your device and select Settings
 2. Scroll down and choose Advanced then Website Data
 3. Select Show All Sites and scroll down so you can see telstra.com
 4. Select Edit
 5. Remove all telstra.com data by tapping on the - (minus) button
 6. Confirm by selecting Delete
 7. Open the My Telstra app and try to sign in again


HOW-TO


REGISTER A TELSTRA ID

A Telstra ID is the only sign-in you need to access and manage all your Telstra
apps and services and is quick and easy to create. You can set one up within the
app.

 1. Open the My Telstra app
 2. Tap Create a new Telstra ID
 3. and Let's get started
 4. Enter your details
 5. and follow the prompts.

Need help? Watch our short video on how to register for a Telstra ID within the
My Telstra app.


TROUBLESHOOT YOUR SERVICES

Smart troubleshooting with My Telstra app:

 1. Login to the My Telstra app using your Telstra ID
 2. Select Get Help. Choose the product you need help with
 3. Tell us which services are affected
 4. Select which issue you are experiencing. Follow the prompts.

Need help? Watch our short video on how to troubleshoot your services in the My
Telstra app.


PAY YOUR TELSTRA BILL

Pay your Telstra bill with our My Telstra app in a few easy steps:

 1. Login to the My Telstra app using your Telstra ID 
 2. Choose the bill you want to pay. Hit Pay now
 3. Enter the bill amount. Choose your payment method.

Need help? Watch our short video on how to pay your Telstra bill with our My
Telstra app.


REQUEST A PAYMENT EXTENSION ON YOUR TELSTRA SERVICE

Apply for a payment extension with My Telstra app:

 1. Login to the My Telstra app using your Telstra ID
 2. Choose the bill you want to pay and select Pay now
 3. Select Request payment extension
 4. and accept.

Need help? Watch our short video on how to request a payment extension in the My
Telstra app.


CHECK FOR OUTAGES

Check for outages in your area with My Telstra app. 

Questions about your service? Answers on our My Telstra App.

 1. Login to the My Telstra app using your Telstra ID
 2. Select Get Help and check for outages in your area.

Need help? Watch our short video on how to check for outages in the My Telstra
app.


QUERY A CHARGE

Query a charge with our My Telstra app:

 1. Login to the My Telstra app using your Telstra ID
 2. Tap Payments
 3. Select the bill you want to query
 4. Hit Query a bill
 5. Follow the prompts.

Need help? Watch our short video on how to query a charge in the My Telstra app.


RESET TELSTRA ID PASSWORD

Trouble logging in to the My Telstra app? Reset your Telstra ID password in the
My Telstra app. 

 1. Tap Sign in or register
 2. Tap Reset password
 3. Enter your username and tap Send email
 4. We'll send you an email with further instructions.

Need help? Watch our short video on how to reset your Telstra ID password in the
My Telstra app.


MANAGE ACCOUNT CONTACTS

Manage contacts with authority on your account in the My Telstra app:

 1. Select Security settings from the profile sreen
 2. Then select Account contacts to view the contacts who have authority on your
    account
 3. Select the contact you wish to manage
 4. Change their level of authority, remove them from your account, or
    re-authorise
 5. Follow the prompts.

Need help? Watch our short video on how to manage account authority in the My
Telstra app.


RECHARGE YOUR PRE-PAID

Recharge your pre-paid service with our My Telstra app:

 1. Login to the My Telstra app using your Telstra ID
 2. Open the Service tab and choose your Pre-paid service
 3. Select Recharge now and follow the prompts.

Need help? Watch our short video on how to recharge your Pre-Paid in the My
Telstra app.


SET UP A DIRECT DEBIT

Set up a direct debit with our My Telstra app:

 1. Login to the My Telstra app using your Telstra ID
 2. Tap Payments
 3. Select your latest bill
 4. Choose your direct debit payment method and enter your details
 5. Follow the prompts.

Need help? Watch our short video on how to set up a direct debit in the My
Telstra app.


CHECK CONTRACT DETAILS

Check your plan and contract details with My Telstra app:

 1. Select the service you want to check
 2. Take a look at the Your plan section. Tap Manage and follow the prompts.

Need help? Watch our short video on how to check your contract details in the My
Telstra app.


TRACK AN ORDER

Track your Telstra order with our My Telstra app:

 1. Login to the My Telstra app using your Telstra ID
 2. Tap Get help
 3. Choose Track my orders
 4. Your order tracking details will appear here. 

Need help? Watch our short video on how to track your Telstra order in the My
Telstra app.


MANAGE MY TECHNICIAN APPOINTMENTS

Track your Telstra order with the My Telstra app:

 1. Sign in to the My Telstra app using your Telstra ID
 2. Go to Get help
 3. Choose Track my orders
 4. Your order tracking details will appear here. 


REPORT A PAYMENT

Paid your bill? Use the My Telstra app to let us know:

 1. Choose the account you made a payment for
 2. Tap Report a payment
 3. Confirm your details and follow the prompts.

Need help? Watch our short video on how to report a payment in the My Telstra
app.


VISITING A TELSTRA STORE?

Now you can secure your spot in the queue ahead of your visit. You’ll be able to
view your place in the queue and view estimated wait times. We’ll send an SMS
when we're ready to serve you and if you’re running late, then let us know and
we’ll keep your spot in the queue. You’ll also be able to leave the queue if
your plans have changed.

 1. Login to the My Telstra app using your Telstra ID
 2. Tap Get help
 3. Select Visit a store
 4. Hit Join a store’s queue
 5. Follow the prompts

Close Request a payment extension in the My Telstra app dialog


REQUEST A PAYMENT EXTENSION IN THE MY TELSTRA APP


REQUEST A PAYMENT EXTENSION IN THE MY TELSTRA APP VIDEO TRANSCRIPT

Apply for an extension with My Telstra app 

 1. Login to the My Telstra app using your Telstra ID
 2. Choose the bill you want to pay and select Pay now
 3. Select Request payment extension
 4. and accept.

Close How to pay your Telstra bill with the My Telstra app dialog


HOW TO PAY YOUR TELSTRA BILL WITH THE MY TELSTRA APP


HOW TO PAY YOUR TELSTRA BILL WITH OUR MY TELSTRA APP VIDEO TRANSCRIPT

Pay your Telstra bill with our My Telstra app

 1. Login to the My Telstra app using your Telstra ID 
 2. Choose the bill you want to pay. Hit Pay now
 3. Enter the bill amount. Choose your payment method.

Close How to troubleshoot your services in the My Telstra app dialog


HOW TO TROUBLESHOOT YOUR SERVICES IN THE MY TELSTRA APP


HOW TO TROUBLESHOOT YOUR SERVICES IN THE MY TELSTRA APP VIDEO TRANSCRIPT

Smart troubleshooting with My Telstra app

 1. Login to My Telstra app using your Telstra ID
 2. Select Get Help. Choose the product you need help with
 3. Tell us which services are affected
 4. Select which issue you are experiencing. Follow the prompts.

Close How to check for outages in your area with the My Telstra app dialog


HOW TO CHECK FOR OUTAGES IN YOUR AREA WITH THE MY TELSTRA APP


HOW TO CHECK FOR OUTAGES IN THE MY TELSTRA APP VIDEO TRANSCRIPT

Questions about your service? Answers on our My Telstra app

 1. Login to the My Telstra app using your Telstra ID
 2. Select Get Help and check for outages in your area.

Close How to check your contract details in the My Telstra app dialog


HOW TO CHECK YOUR CONTRACT DETAILS IN THE MY TELSTRA APP


HOW TO CHECK YOUR CONTRACT DETAILS IN THE MY TELSTRA APP VIDEO TRANSCRIPT

Check plan and contract details with My Telstra app 

 1. Select the service you want to check
 2. Take a look at the Your plan section. Tap Manage and follow the prompts.

Close How to register for a Telstra ID in the My Telstra app dialog


HOW TO REGISTER FOR A TELSTRA ID IN THE MY TELSTRA APP


HOW TO REGISTER A TELSTRA ID IN THE MY TELSTRA APP VIDEO TRANSCRIPT

View all of your services with Telstra ID

 1. Open the My Telstra app
 2. Tap Create a new Telstra ID
 3. and Let's get started
 4. Enter your details
 5. and follow the prompts.

Close How to reset Telstra ID password in the My Telstra app dialog


HOW TO RESET TELSTRA ID PASSWORD IN THE MY TELSTRA APP


HOW TO RESET YOUR TELSTRA ID PASSWORD IN THE MY TELSTRA APP VIDEO TRANSCRIPT

Trouble logging in to the My Telstra app? Reset your Telstra ID password

 1. Tap Sign in or register
 2. Tap Reset password
 3. Enter your username and tap Send email
 4. We'll send you an email with further instructions.

Close How to recharge your Pre-Paid in the My Telstra app dialog


HOW TO RECHARGE YOUR PRE-PAID IN THE MY TELSTRA APP


HOW TO RECHARGE YOUR PREPAID IN THE MY TELSTRA APP VIDEO TRANSCRIPT

Recharge your Service with our My Telstra app

 1. Login to the My Telstra app using your Telstra ID
 2. Open the Service tab and choose your Pre-paid service
 3. Select Recharge now and follow the prompts.

Close How to track your Telstra order in the My Telstra app dialog


HOW TO TRACK YOUR TELSTRA ORDER IN THE MY TELSTRA APP


HOW TO TRACK YOUR TELSTRA ORDER IN THE MY TELSTRA APP VIDEO TRANSCRIPT

Track your Telstra order with our My Telstra app

 1. Login to the My Telstra app using your Telstra ID
 2. Tap Get help
 3. Choose Track my orders
 4. Your order tracking details will appear here. 

Close How to set up a direct debit in the My Telstra app dialog


HOW TO SET UP A DIRECT DEBIT IN THE MY TELSTRA APP


HOW TO SET UP A DIRECT DEBIT IN THE MY TELSTRA APP VIDEO TRANSCRIPT

Set up a direct debit with our My Telstra app

 1. Login to the My Telstra app using your Telstra ID
 2. Tap Payments
 3. Select your latest bill
 4. Choose your direct debit payment method and enter your details
 5. Follow the prompts.

Close How to query a charge with our My Telstra app dialog


HOW TO QUERY A CHARGE WITH OUR MY TELSTRA APP


HOW TO QUERY A CHARGE IN THE MY TELSTRA APP VIDEO TRANSCRIPT

Query a charge with our My Telstra app

 1. Login to the My Telstra app using your Telstra ID
 2. Tap Payments
 3. Select the bill you want to query
 4. Hit Query a bill
 5. Follow the prompts.

Close How to manage account authority in the My Telstra app dialog


HOW TO MANAGE ACCOUNT AUTHORITY IN THE MY TELSTRA APP


HOW TO MANAGE ACCOUNT AUTHORITY IN THE MY TELSTRA APP VIDEO TRANSCRIPT

Manage contacts with authority on your account in the My Telstra app

 1. Select Security settings from the profile sreen
 2. Then select Account contacts to view the contacts who have authority on your
    account
 3. Select the contact you wish to manage
 4. Change their level of authority, remove them from your account, or
    re-authorise
 5. Follow the prompts.

Close How to report a payment in the My Telstra app dialog


HOW TO REPORT A PAYMENT IN THE MY TELSTRA APP


HOW TO REPORT A PAYMENT IN THE MY TELSTRA APP VIDEO TRANSCRIPT

Paid your bill? Use My Telstra app to let us know

 1. Choose the account you made a payment for
 2. Tap Report a payment
 3. Confirm your details and follow the prompts.

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HELP

 * Contact us
 * Support
 * Find a store
 * Check for outages
 * Troubleshoot a problem
 * Consumer advice
 * Financial assistance


HELP

 * Contact us
 * Support
 * Find a store
 * Check for outages
 * Troubleshoot a problem
 * Consumer advice
 * Financial assistance


ABOUT

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ABOUT

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PRIVACY AND TERMS

 * Critical Information Summaries
 * Our customer terms
 * Your information
 * Privacy
 * Our website terms


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 * Telstra Wholesale
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 * Telstra Health
 * Telstra Plus
 * Telstra InfraCo


OTHER TELSTRA SITES

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 * Telstra Health
 * Telstra Plus
 * Telstra InfraCo


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At Telstra we recognise and acknowledge the existing, original and ancient
connection Aboriginal and Torres Strait Islander peoples have to the lands and
waterways across the Australian continent. We pay our respects to the elders
past and present. We commit to working together to build a prosperous and
inclusive Australia.