www.medallia.com Open in urlscan Pro
2a05:d014:275:cb02:b2b8:b4ca:8518:7335  Public Scan

Form analysis
2 forms found in the DOM

<form __bizdiag="0" __biza="W___"><input id="search-input" class="st-default-search-input" autocomplete="off" autocorrect="off" autocapitalize="off" data-di-id="#search-input"></form>

<form __bizdiag="0" __biza="W___">
  <input class="st-default-search-input st-search-set-focus" type="text" value="" placeholder="Search this site" aria-label="Search this site" id="st-overlay-search-input" autocomplete="off" autocorrect="off" autocapitalize="off"
    data-di-id="#st-overlay-search-input">
</form>

Text Content

DIESE WEBSEITE VERWENDET COOKIES

Wir verwenden Cookies, um die einwandfreie Funktion unserer Website zu
gewährleisten, Inhalte und Werbung zu personalisieren, Social Media-Funktionen
bereitzustellen und den Traffic unserer Website zu analysieren. Wir geben
Informationen über Ihre Nutzung unserer Website an Social Media-, Werbe- und
Analyse-Partner weiter. Hier finden Sie unsere Cookie-Richtlinie.
[#OOI_PERSONAL_INFORMATION#]
Ablehnen Alle zulassen Details zeigen
OK
Ablehnen Auswahl erlauben Alle zulassen
Notwendig
Präferenzen
Statistiken
Marketing
Details zeigen
Cookie-Erklärung [#IABV2SETTINGS#] Über Cookies
 Notwendig (0)  Präferenzen (0)  Statistiken (0)  Marketing (0)  Nicht
klassifiziert (0)
Notwendige Cookies helfen dabei, eine Webseite nutzbar zu machen, indem sie
Grundfunktionen wie Seitennavigation und Zugriff auf sichere Bereiche der
Webseite ermöglichen. Die Webseite kann ohne diese Cookies nicht richtig
funktionieren.

Wir nutzen diese Cookie-Typen nicht.

Präferenz-Cookies ermöglichen einer Webseite sich an Informationen zu erinnern,
die die Art beeinflussen, wie sich eine Webseite verhält oder aussieht, wie z.
B. Ihre bevorzugte Sprache oder die Region in der Sie sich befinden.

Wir nutzen diese Cookie-Typen nicht.

Statistik-Cookies helfen Webseiten-Besitzern zu verstehen, wie Besucher mit
Webseiten interagieren, indem Informationen anonym gesammelt und gemeldet
werden.

Wir nutzen diese Cookie-Typen nicht.

Marketing-Cookies werden verwendet, um Besuchern auf Webseiten zu folgen. Die
Absicht ist, Anzeigen zu zeigen, die relevant und ansprechend für den einzelnen
Benutzer sind und daher wertvoller für Publisher und werbetreibende
Drittparteien sind.

Wir nutzen diese Cookie-Typen nicht.

Nicht klassifizierte Cookies sind Cookies, die wir gerade versuchen zu
klassifizieren, zusammen mit Anbietern von individuellen Cookies.

Wir nutzen diese Cookie-Typen nicht.

 [#IABV2_LABEL_PURPOSES#]  [#IABV2_LABEL_FEATURES#]  [#IABV2_LABEL_PARTNERS#]
[#IABV2_BODY_PURPOSES#]
[#IABV2_BODY_FEATURES#]
[#IABV2_BODY_PARTNERS#]
Cookies sind kleine Textdateien, die von Webseiten verwendet werden, um die
Benutzererfahrung effizienter zu gestalten.

Laut Gesetz können wir Cookies auf Ihrem Gerät speichern, wenn diese für den
Betrieb dieser Seite unbedingt notwendig sind. Für alle anderen Cookie-Typen
benötigen wir Ihre Erlaubnis.

Diese Seite verwendet unterschiedliche Cookie-Typen. Einige Cookies werden von
Drittparteien platziert, die auf unseren Seiten erscheinen.

Sie können Ihre Einwilligung jederzeit von der Cookie-Erklärung auf unserer
Website ändern oder widerrufen.

Erfahren Sie in unserer Datenschutzrichtlinie mehr darüber, wer wir sind, wie
Sie uns kontaktieren können und wie wir personenbezogene Daten verarbeiten.

Bitte geben Sie Ihre Einwilligungs-ID und das Datum an, wenn Sie uns bezüglich
Ihrer Einwilligung kontaktieren.
Im Aufbau: Die Website wird derzeit zum ersten Mal nach Cookies durchsucht.
Search goes here

 * PRODUCTS
   * Overview
   * Complete & Modern Listening
   * Action-Oriented Analytics
   * Act, Learn, & Transform
   * Integrations
   * Security
   * Customer Experience
   * Employee Experience
   * Digital Experience
   * Contact Center Experience
   * Conversations
   * Speech
   * Digital
   * Decibel
   * Anywhere
   * Social
   * Surveys
   * Video
   * Ask Now
   * Text Analytics
   * TX Profiles
   * CX Journeys
   * Action Intelligence
   * Alerts & Reporting
   * Medallia Mobile
   * Ideas
   * Messaging
 * SOLUTIONS
   * CX Professionals
   * HR Professionals
   * Digital Professionals
   * Account Management
   * Location-Based Operations
   * Research & Insights
   * Automotive
   * Energy & Utilities
   * Financial Services
   * Government
   * Healthcare
   * Insurance
   * Life Sciences
   * Manufacturing
   * Mental Health
   * Nonprofit
   * Restaurants & Food Service
   * Retail
   * Technology & Services
   * Telecommunications & Media
   * Travel & Hospitality
 * CUSTOMERS
 * RESOURCES
   * Event Calendar
   * Experience ’20
   * MasterCast Series
   * Experts on Demand
   * Blog
   * Resource Library
   * Case Studies
   * Training & Certification
   * Customer Knowledge Center
 * COMPANY
   * About Medallia
   * Leadership
   * Diversity
   * Giving Back
   * Services
   * Partners
   * Careers
   * Medallia × Pip Hare
   * Newsroom
   * Contact Us
   Request a Demo
   English (US)
    * English
    * Deutsch
    * Français
    * Español/Europa
    * Español/América Latina
    * Português/Brasil
    * Italiano
    * 日本語

 * Products
   
   CORE PLATFORM
   
    * Overview
    * Complete & Modern Listening
    * Action-Oriented Analytics
    * Act, Learn, & Transform
    * Integrations
    * Security
   
   EXPERIENCES
   
    * Customer Experience
    * Employee Experience
    * Digital Experience
    * Contact Center Experience
   
   CAPTURE SIGNALS
   
    * Conversations
      
      SMS, messaging
   
    * Speech
      
      Voice interactions
   
    * Digital
      
      Website, in-app
   
    * Decibel
      
      Digital experience analytics
   
    * Anywhere
      
      Device, IoT
   
    * Social
      
      Social listening & reviews
   
    * Surveys
      
      Direct feedback
   
    * Video
      
      Video & focus groups
   
   ANALYZE & PREDICT
   
    * Ask Now
      
      Rapid research
   
    * Text Analytics
      
      Words to insights
   
    * TX Profiles
      
      Total experience views
   
    * CX Journeys
      
      Cross-channel journey analytics
   
    * Action Intelligence
      
      AI powered actions
   
   TAKE ACTION
   
    * Alerts & Reporting
      
      Right insights, right person
   
    * Medallia Mobile
      
      Insights in your hand
   
    * Ideas
      
      Idea crowdsourcing
   
    * Messaging
      
      Real-time engagement

 * Solutions
   
   SOLUTIONS
   
   Jumpstart and supercharge your experience programs with apps, components, and
   integrations
   
   Medallia Xchange
   
   Out-of-the-box industry solutions deployed in days
   
   Medallia Go
   
   ROLES
   
    * CX Professionals
    * HR Professionals
    * Digital Professionals
    * Account Management
    * Location-Based Operations
    * Research & Insights
   
   INDUSTRIES
   
    * Automotive
    * Energy & Utilities
    * Financial Services
    * Government
    * Healthcare
    * Higher Education
    * Insurance
    * Life Sciences
    * Manufacturing
    * Mental Health
    * Nonprofit
    * Restaurants & Food Service
    * Retail
    * Technology & Services
    * Telecommunications & Media
    * Travel & Hospitality

 * Customers
 * Resources
   
   MASTERCAST SERIES
   
   Learn from the experience masters in a self guided format.
   
   Learn More
   
   EVENTS AND WEBINARS
   
    * Event Calendar
    * Experience 21
    * MasterCast Series
    * Experts on Demand
   
   RESOURCES
   
    * Blog
    * Resource Library
    * Case Studies
    * Training & Certification
    * Customer Knowledge Center

 * Company
   
   COMPANY
   
   Creating a culture that values every person and every experience.
   
   Our Values
    * About Medallia
    * Leadership
    * Diversity
    * Giving Back
   
    * Services
    * Partners
    * Careers
   
    * Global Impact
    * Corporate Sponsorships
    * Newsroom
    * Contact Us

Request a Demo
EN
 * English
 * Deutsch
 * Français
 * Español/Europa
 * Español/América Latina
 * Português/Brasil
 * Italiano
 * 日本語
 * 한국어




GROWTH HAPPENS WITH EXPERIENCE

Turn signals into actions that drive growth.

Request a Demo
Watch Video



MEDALLIA NAMED A LEADER

2021 Gartner® Magic Quadrant™ for Voice of the Customer

Get the report


MEDALLIA TO ACQUIRE THUNDERHEAD

Leader in Every-Channel Journey Orchestration

Learn More


THE RACE EQU(AL)ITY INDEX IS NOW POWERED BY MEDALLIA

How to help companies benchmark racial equity efforts

Learn More


GROWTH HAPPENS WITH EXPERIENCE


TURN SIGNALS INTO ACTIONS THAT DRIVE GROWTH.

Request a Demo Watch Video



MEDALLIA NAMED A LEADER

2021 Gartner® Magic Quadrant™ for Voice of the Customer

Get The Report


MEDALLIA TO ACQUIRE THUNDERHEAD

Leader in Every-Channel Journey Orchestration

Learn More


THE RACE EQU(AL)ITY INDEX IS NOW POWERED BY MEDALLIA

How to help companies benchmark racial equity efforts

Learn More
Customer Experience
Employee Experience
   
 * 
 * 
   


EXPECTATIONS HAVE CHANGED. MEET THEM IN LIVE TIME.

 * Capture Every Signal
   Get one trusted view of the voice of your customers, wherever they connect
   with you. Integrated data from web, social, videos, messaging, and more.
 * Analyze & Predict
   Make sense of experience data with our tailor made machine learning models.
   Let AI do the work to prioritize the biggest opportunities and understand
   preferences and intent.
 * Route & Empower
   Take action, everytime, with tailored data and fast insights. Empower your
   team through our unique org mapping, personalized reports and real-time
   alerts.
 * Act in-the-moment
   Influence experiences as they happen, rescue a churn risk, or deliver stand
   out experiences with instant data and personalized tools at your fingertips.

Learn More


ACT AT THE SPEED OF EMPLOYEE EXPECTATIONS.

 * Capture Every Signal
   Make it easy for employees to have a voice and humanize feedback with video,
   messaging, speech, web, mobile and more.
 * Analyze & Predict
   Understand the complete employee journey in the big and small moments, and
   tap our AI powered analytics to gain insights you’d otherwise miss.
 * Route & Empower
   The employee experience belongs to everyone. Mobilize every department by
   getting the right insights to the right person so they can make a difference.
 * Act in-the-moment
   Drive immediate action with real-time alerts and dashboards that shine a
   light on opportunities to improve the employee experience.

Learn More


THE BEST BRANDS IN THE WORLD CREATE GREAT EXPERIENCES.

Since partnering with Medallia...we've driven $2 billion in additional payment
volume.

See How



We have seen a 14% decrease in support calls...a reduction of several million
incoming calls.

See How



Customer service has seen a 93% increase in case efficiency, which helps
increase resolution rates.

See How



Using Medallia....we now have a 95% accuracy in detractor predictions.

See How



When compared to detractors, promoters are 5x less likely to leave Zurich within
12 months.

See how



Since partnering with Medallia...we've driven $2 billion in additional payment
volume.

See How



We have seen a 14% decrease in support calls...a reduction of several million
incoming calls.

See How



Customer service has seen a 93% increase in case efficiency, which helps
increase resolution rates.

See How



Using Medallia....we now have a 95% accuracy in detractor predictions.

See How



When compared to detractors, promoters are 5x less likely to leave Zurich within
12 months.

See how



Since partnering with Medallia...we've driven $2 billion in additional payment
volume.

See How



All Customer Stories

More signals.
One customer truth.

Get a rich 360 degree view of customers with social media, transcripts, speech
analytics, ticketing systems, digital behavior, and more — all in one place.

Learn More



AI sees what you’d otherwise miss.

Medallia's AI and machine-learning engine is tailor made for experience data.
Easily analyze structured and unstructured insights to uncover what people care
about, prioritize actions and predict their behavior.

Learn More

Mobilize employees in the moment. Not after.

Influence experiences as they happen. Get insights to the right people in your
organization in real time.

IBM Case Study



INTEGRATIONS THAT TAP INTO THE TOOLS YOUR TEAMS USE EVERYDAY.

Unlock flexibility with out of the box integrations for common systems and
powerful, robust APIs and ETLs to harness all your data, work how you want, take
action, and transform experiences.

See Integrations


CUSTOMER EXPERIENCE LEADER 2021

The Forrester Wave™: Customer Feedback Management Platforms


EMPLOYEE EXPERIENCE LEADER 2020

The Forrester New Wave™: EX Management Platforms For Large Enterprises 

THE LATEST FROM MEDALLIA

Mastercast

Experience leaders giving practical advice in a self paced format.

Meet an expert

Your all access pass to Medallia Experts. Get guidance in a 30-minute session.

Case Study

J&J leverages service-desk feedback signals to improve employee experience.


REQUEST A DEMO

Learn how Medallia can work for your business.

Get In Touch


English (US)
 * English
 * Deutsch
 * Français
 * Español/Europa
 * Español/América Latina
 * Português/Brasil
 * Italiano
 * 日本語
 * 한국어



EXPERIENCE 101

 * Employee Experience
 * Net Promoter Score
 * Voice of the Customer
 * CEM Software
 * Customer Experience Management
 * Customer Retention

PLATFORM

 * Text Analytics
 * Admin Suite
 * Ask Now
 * Integration Layer
 * Mobile
 * Voices
 * Social

COMPANY

 * About Medallia
 * Customers
 * Services
 * Events & Virtual Experiences
 * Newsroom
 * Contact Us

RESOURCES

 * Developer Portal
 * Documentation
 * Navigating COVID-19
 * Blog
 * Medallia Leadership Team
 * Partners
 * Data Protection
 * Medallia Experience Conference
 * Careers

Copyright © 2022. Medallia Inc. All rights reserved.
Terms of Use Privacy Policy Security
© Medallia®, the Medallia logo, and the names and marks associated with
Medallia’s products are trademarks of Medallia and/or its affiliates. Net
Promoter, Net Promoter Score and NPS are registered trademarks of Bain &
Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All other trademarks
are the property of their respective owners.


Close


suggested results