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HP GLOBAL PRIVACY STATEMENT 

HP recognizes that privacy is a fundamental human right and further recognizes
the importance of privacy, security and data protection to our customers and
partners worldwide. As a global organization, with legal entities, business
processes, management structures, and technical systems that cross international
borders, we strive to provide protections across all of our operations that
exceed legal minimums and to deploy consistent, rigorous policies and
procedures. As used in this statement, terms such as “we,” “us,” “our,” and
“Company” refer to HP branded companies and current and future affiliates, as
defined by local law (herein "HP"). Contact information for HP’s Data Protection
Officer appears in the “Exercising Your Rights & Contacting Us” section below.  

This Privacy Statement (sometimes known as Privacy Policy as prescribed by local
law) informs you of our privacy practices and of the choices you can make and
rights you can exercise in relation to your personal data. This includes
information that may be collected from your online activity, use of devices, and
interactions you have with HP offline, such as when you engage with our customer
support representatives. This Privacy Statement applies to all HP companies as
well as HP- owned websites, domains, services (including device management),
applications, subscriptions (i.e., Instant Ink) and products, and those of our
subsidiaries (collectively “HP Services”), in the consumer context or while
interacting with HP in the business-to-business customer context. For certain HP
Services we may provide you with additional privacy information that supplements
this Statement. Supplemental Statements for specific products and services can
be found here. If you are located in the in the United States or in Mainland
China, HP provides the Service to you under either the HP US Privacy Statement
or the HP Mainland China Privacy Statement, accordingly.  

This Privacy Statement does not apply to job candidates, HP employees or former
employees as it does not cover employment related data, nor to any personal data
we process on behalf of our business customers when we provide services. The
contracts we have with our business customers control how we process your
personal data in this context. If you are a customer, employee, or contractor of
one of HP’s business customers and have questions about your personal data we
ask that you contact them and, if needed, HP will provide assistance to  these
HP business customers in responding to your questions. 

Throughout this document references to ‘’local law” or “applicable law’’ refer
to local laws applicable to where you reside.   



Our Privacy Principles

We have an accountability-based program, and we are committed to the following
principles, which are based on internationally-recognized frameworks and
principles of privacy and data protection:




LAWFULNESS, FAIRNESS & TRANSPARENCY

We process personal data in accordance with local law and with transparency and
fairness to you. Our data processing activities are conducted: 1) with your
consent; 2) in order to fulfill our obligations to you; 3) for the legitimate
purposes of operating our business, advancing innovation and providing a
seamless customer experience; or 4) otherwise in accordance with law.

 



NOTICE & CHOICE OF DATA USE 

We are transparent and provide clear notice and choice to you about the types of
personal data collected and the purposes for which it is collected and
processed. We will not use personal data for purposes that are incompatible with
these Principles, our Privacy Statement or specific notices associated with HP
Services.

 



DATA ACCESS 

We provide you with reasonable access along with the ability to review, correct,
amend, or delete the personal data you have shared with us.



DATA INTEGRITY & PURPOSE LIMITATION

We only process personal data for the purposes described at the time of
collection or for additional compatible purposes in accordance with local law.
We take reasonable steps to ensure that personal data is accurate, complete, and
current and we only collect personal data which is relevant and limited to what
is minimum necessary for the purposes for which it is collected. We will keep
personal data for no longer than is necessary for the purposes for which it was
collected and then, unless legally required to keep longer, we will securely
delete or destroy it.



 DATA SECURITY 

To protect personal data against unauthorized use or disclosure we implement
strong information security controls in our own operations and offer
market-leading products and solutions with high levels of data security
protection.



ACCOUNTABILITY FOR ONWARD TRANSFER

As an accountable organization, we have appropriate policies and procedures that
promote good practices, which, taken as a whole, allow us to demonstrate our
capacity to comply with applicable privacy laws.

Personal data will only be shared with third parties and processors with whom we
have a business relationship or manage or support certain aspects of our
business operations on our behalf. All parties are obligated by contract, as
required by law or regulation, to provide equivalent levels of protection and
follow our HP’s privacy policies and practices for handling personal data.



RECOURSE, OVERSIGHT & ENFORCEMENT

We are committed to resolving any concerns regarding your personal data. We
voluntarily participate in several international privacy programs that provide
recourse to individuals if they feel HP has not adequately respected their
rights in accordance with applicable laws.


OUR PRIVACY PRINCIPLES



International Data Transfers

As a global company, it is possible that any information you provide may be
transferred to or accessed by HP entities worldwide to perform processing
activities such as those described in this Privacy Statement in connection with
your use of our products and services. When we engage in such transfers, we will
address any applicable legal requirements on international transfers between
countries or territories, such as adequacy decisions, appropriate safeguards,
exemptions provided for under data protection law, or international privacy
programs set out below, to ensure that any transferred personal data remains
protected and secure, wherever it may be. Depending on your country of residence
to such transferred data, we rely on the corresponding mechanism (listed purely
in alphabetical order) in accordance with applicable local law:

Adequacy Decisions  
HP relies on determinations from relevant authorities (see decisions, for
example, from the UK Government, the European Commission, or the Swiss Federal
Council), about whether other countries, territories, international
organizations or sectors having adequate levels of data protection. Where this
occurs, the personal data is transferred to such third countries in reliance of
such adequacy decision.

APEC Cross-Border Privacy Rules 

HP’s privacy practices described in this Statement comply with the APEC Cross
Border Privacy Rules System (“CBPR”), including transparency, accountability,
and choice regarding the collection and use of your personal information, as
well as the Privacy Recognition for Processors system (“PRP”). The CBPR and PRP
certifications do not cover information that may be collected through
downloadable software on third-party platforms. The APEC CBPR and PRP systems
provide a framework for organizations to ensure protection of personal
information transferred among participating APEC economies. More information
about the APEC framework can be found here.


If you have an unresolved privacy or data use concern related to HP’s APEC
Certification that we have not addressed satisfactorily, please contact our
U.S.-based third-party dispute resolution provider (free of charge).     





View our APEC CBPR certification

View our APEC PRP certification

   


Binding Corporate Rules

International transfers of personal data to countries that don’t have an
adequacy decision by the European Commission are governed by our HP’s Binding
Corporate Rules. HP’s Binding Corporate Rules (“BCRs”) ensure that personal data
transferred from the European Economic Area (“EEA”) is adequately protected
while being processed by any of HP’s global entities in accordance with
applicable laws. HP transfers of personal data are conducted in accordance with
the following approved BCRs:

 * HP’s EU BCRs for Controller (“EU BCR-C”). Effective in 2011, HP’s EU BCR-C
   covers transfers of the personal data of existing and prospective HP consumer
   customers, as well as personal data of HP employees and job candidates.
 * HP’s EU BCRs for Processor (“EU BCR-P”) – Approved by the majority of Data
   Protection Regulators in the EEA and Switzerland, effective in 2018. HP’s
   BCR-P is available to HP’s enterprise customers to facilitate the transfer of
   their personal data from the EEA.

More information about our HP’s BCRs and a list of HP entities covered by them
can be found here.



Data Privacy Framework Program 

HP complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK
Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework
(Swiss-U.S. DPF), as set forth by the U.S. Department of Commerce. HP has
certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data
Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the
processing of personal data received from the European Union in reliance on the
EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK
Extension to the EU-U.S. DPF. HP has certified to the U.S. Department of
Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles
(Swiss-U.S. DPF Principles) with regard to the processing of personal data
received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any
conflict between the terms in this privacy policy and the EU-U.S. DPF Principles
and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more
about the Data Privacy Framework (DPF) program, and to view our certification,
please visit https://www.dataprivacyframework.gov/.

HP is responsible for the processing of personal data it receives under the DPF
and subsequently transfers to a third party acting as an agent on its behalf. 
HP complies with the DPF Principles for all onward transfers of personal data
from the EU, UK, and Switzerland, including the onward transfer liability
provisions.

In compliance with the EU-US Data Privacy Framework Principles, HP commits to
resolve complaints about your privacy and our collection or use of your personal
information transferred to the United States pursuant to the DPF Principles. EU
and UK individuals and Swiss individuals with DPF inquiries or complaints should
first contact HP through HP’s Chief Privacy and Data Protection Officer form.

In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and
the Swiss-U.S. DPF, HP commits to refer unresolved complaints concerning our
handling of personal data received in reliance on the EU-U.S. DPF, the UK
Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF to BBB, an alternative
dispute resolution provider based in the United States. If you do not receive
timely acknowledgment of your DPF Principles-related complaint from us, or if we
have not addressed your DPF Principles-related complaint to your satisfaction,
please visit
https://bbbprograms.org/programs/all-programs/dpf-consumers/ProcessForConsumers
 for more information or to file a complaint. The services of BBB are provided
at no cost to you. 

If your DPF complaint cannot be resolved through the above channels, under
certain conditions, you may invoke binding arbitration for some residual claims
not resolved by other redress mechanisms. Further information can be found on
the official DPF website.

The Federal Trade Commission has jurisdiction over HP’s compliance with the
EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S.
DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF).

The specific US-based HP entities covered by the DPF include: Compaq Information
Technologies, LLC; Hewlett-Packard Company Archives LLC; Hewlett-Packard
Enterprises, LLC; HP Health Solutions Inc.; HP Jade Holding LLC; HP R&D Holding
LLC; HP US Digital LLC; HPI Bermuda Holdings LLC; HPI Federal LLC; Indigo
America, Inc.; HP Hewlett Packard Group LLC; Hewlett-Packard World Trade, LLC;
HP Inc.; HP Licensing Holding LLC; HP Technology Holdings LLC; HP USA
Manufacturing LLC; HPI Brazil Holdings LLC; HPI J1 Holdings LLC; HPQ Holdings,
LLC; PrinterOn America Corporation; Tall Tree Insurance Company; Hewlett-Packard
Development Company, L.P. 

EXERCISING YOUR RIGHTS RELATED TO APPROVED INTERNATIONAL TRANSFER MECHANISMS

If you want to ask for more information related to our participation in the DPF,
APEC CBPRs or use of HP’s BCRs, please see our “Exercising Your Rights &
Contacting Us” section. 

INTERNATIONAL TRANSFERS TO PARTNERS AND SERVICE PROVIDERS 

The transfer of personal data from the European Economic Area, the United
Kingdom, and Switzerland to our partners and service providers is governed by
adequacy decisions (for example, formal decisions made by the UK Government,
the European Commission, or the Swiss Federal Council). When we engage in
transfers to other countries not covered by adequacy decisions or by the above
transfer mechanisms, we use the appropriate safeguards, including contracts such
as the Standard Contractual Clauses published by the European Commission under
Commission Implementing Decision 2021. Depending on where you live, HP might use
different transfer mechanisms, such as contracts, according to the requirements
of applicable law. If you have questions about our transfer mechanisms, please
see our “Exercising Your Rights & Contacting Us” section.  


INTERNATIONAL DATA TRANSFERS



How We Use Data

We collect, use, disclose, and otherwise process personal data as defined by
applicable law to manage your relationship with HP and HP Services and to better
serve you when you are using HP Services by personalizing and improving your
experience.

Depending on the circumstance, HP may rely on your consent, the fact that the
processing is necessary to fulfill a contract with you, or to comply with the
law. We may also process your personal data where we believe it  is based on
legitimate interests, taking into consideration your interests, rights, and
expectations. More information is available in our Data Collection and Use
Matrix. If you have questions about the legal basis, you can contact the Data
Protection Officer by clicking on the HP’s Chief Privacy and Data Protection
Officer form.  

We use and otherwise process your data for the following business purposes:




  

CUSTOMER EXPERIENCE

Providing you with a seamless customer experience by maintaining accurate
contact and registration data, delivering comprehensive customer support through
a number of mediums such as online messaging and chat centers such as chatbots,
communicating with you about offering products, services, subscriptions and
features that may interest you and enabling you to participate in contests,
outbound satisfaction calls and surveys, customer incentives, benefits, and
loyalty rewards. We also use your data to deliver a tailored experience, to
personalize the HP Services and communications you receive and to create
recommendations based on your use of HP Services.




 

  




TRANSACTION SUPPORT

Assisting you in completing transactions and orders of our products or services,
administering your account, processing payments, arranging shipments and
deliveries, and facilitating repairs and returns.




 

  




PRODUCT SUPPORT & IMPROVEMENT

Contacting you to inform you or make you aware of non-transactional product
features not addressed through Customer Service or Administrative
Communications. These include features to improve the performance and operation
of our products, solutions, services, and support, including warranty support
and timely firmware and software updates and alerts to ensure the continued
operation of the device or service. For more information, please see the section
on Information Automatically Collected.

 

 

  

ADMINISTRATIVE COMMUNICATIONS

Contacting you about HP Services. Examples of administrative communications may
include responses to your inquiries or requests, service completion or warranty-
related communications, safety recall notifications, communications required by
law or applicable corporate updates related to mergers, acquisitions, or
divestitures.




 

   

SECURITY

Maintaining the integrity and security of our websites, products, features, and
services by preventing and detecting security threats, fraud or other criminal
or malicious activity that might compromise your information. When you interact
with us, we will also take reasonable steps to verify your identity, such as
requiring a password and user ID, before granting access to your personal data.
We may also maintain additional security measures, such as CCTV, to safeguard
our physical locations.




 

 

 

BUSINESS OPERATIONS

Conducting ordinary business operations, verifying your identity, making credit
decisions if you apply for credit, conducting business research, analytics,
planning and strategy, corporate reporting and management, sales related
activities, staff training and quality assurance purposes (which may include
monitoring or recording calls, if applicable, where you have given us prior
consent to do so), and external communications. 

 

 

  




RESEARCH & INNOVATION

Innovating new and existing products, features and services using research and
development tools and incorporating data analysis activities.

  

MARKETING AND ADVERTISING

Providing personalized promotional offers (in accordance with your Privacy
Preferences) on HP Services through e-mail, SMS/text-messages, in application
marketing and third party platforms and other selected partner websites (for
example, you might see an advertisement for a product on a partner site that you
have recently viewed on an HP site). In accordance with your stated
communication preferences, we may also share some of your information with
selected partners, marketing service providers and digital marketing networks to
present advertisements that might interest you in other sites or mobile
applications. 




 

  

COMPLIANCE WITH LAW

Compliance with applicable laws, regulations, court orders, government, and law
enforcement requests, to operate our services and products properly, to protect
ourselves, our users and our customers, and to solve any customer disputes. The
information collected may also be used to investigate security incidents and
potential breaches of personal data, notify individuals and third parties of the
breach and to prepare to defend lawsuits.




 

  

ARTIFICIAL INTELLIGENCE / MACHINE LEARNING

As user interfaces become more complex and personalized, HP may use data to
allow devices to better tailor services towards a customer in terms of the way
information or tasks are presented. For example, using your personal data to
enhance customer experience around our products and services, such as device
security and virtual reality applications.




 

  

SERVICE DELIVERY

Where automatic data collection is strictly necessary for providing HP Services
or delivering a product that you have requested. Without the collection of
telemetry (such as Printer Usage Data) and personal data we cannot provide
certain services of functionality we have agreed to provide to the customer. In
addition, we may use automatic data collection to support and improve HP
Services and support business operations relating to HP Services. 




  

ACCOUNT MANAGEMENT

When using our products and services, including our online stores, you may
create sign in credentials or an account with HP. When you create these
credentials with your e-mail address and password, a unique identifier is
created that allows you to use the same credentials for all our services.
Depending on the services you are engaged with, the information associated with
your credentials or account may also include delivery address, payment card
information and history, details of purchased and connected devices, device and
connection settings, device service usage data, as well as your preferences for
recommendations and offers from HP.




HOW WE USE DATA



What Data We Collect
Personal data is any information that personally identifies you or from which
you could be identified either directly or indirectly. We may collect your
personal data through your use of HP Services or during interactions with HP or
HP representatives. 


The categories of personal data we collect from you depend on the nature of your
interaction with us or on the HP Services you use, but may include the
following:

INFORMATION COLLECTED ABOUT YOU

 * Contact Data  – We collect personal and/or business contact information
   including your first name, last name, mailing address, telephone number, fax
   number, email address and other similar data and identifiers.

 * Payment Data – We collect information necessary for processing payments and
   preventing fraud, including credit/debit card numbers, security code numbers
   and other related billing information.

 * Account Data – We collect information such as how you purchased or signed up
   for HP Services, your transaction, billing and support history, the HP
   Services you use and anything else relating to the account you create.

 * Location Data – We collect geolocation data when you enable location-based
   services or when you choose to provide location-related information during
   product registration or when interacting with our website. Location data
   might be used with consent when the consumer is in need for technical support
   for services or products.

 * Security Credentials Data – We collect user IDs, passwords, password hints,
   and similar security information required for authentication and access to HP
   accounts.

 * Demographic Data – We collect, or obtain from third parties, certain
   demographic data including, for example, country, gender, age, preferred
   language, and general interest data.

 * Preferences – We collect information about your preferences and interests as
   they relate to HP Services (both when you tell us what they are or when we
   deduce them from what we know about you) and how you prefer to receive
   communications from us.

 * Social Media Data – We provide social media features that enable you to share
   information with your social networks and to interact with us on various
   social media platforms. Your use of these features may result in the
   collection or sharing of information about you, depending on the feature. We
   encourage you to review the privacy policies and settings on the social media
   platforms you use to make sure you understand the information that is
   collected, used, and shared by those platforms.

 * Body and biometric Data – HP only uses biometric data with our 3D printer to
   provide custom 3D parts requiring such data. With your permission, some of
   our products may collect biometric information (such as a fingerprint) to
   perform functions on the device.

 * Anonymous or Aggregated Data – We collect anonymous answers to surveys and
   aggregated information about the response rate to these surveys.

 * Other Unique Identifying Information – Examples of other unique information
   that we collect from you include product serial numbers, information you
   provide when you interact in-person, online or by phone or mail with our
   services centers, help desks or other customer support channels, your
   written, voice or video responses to customer surveys or contests or
   additional information you have provided to us to facilitate delivery of HP
   Services and to respond to your inquiries. We may also record information
   about you that you provide to us by phone, online, or by email. We record
   telephone communications in accordance with applicable laws, and when
   required, when you have given us prior consent. If you apply for instant
   credit, we may ask you to provide additional personal data such as salary,
   government-issued identification number, banking/financial account
   information, and other information (for example from credit reporting
   agencies) for authentication purposes and to verify credit worthiness.

 * Specific HP-Service Data Collection – Select HP Services, such as HP Gaming
   and Immersive Applications may collect additional types of data to enable
   functionality and specialized features. To learn more about a specific HP
   Service, please click here.

INFORMATION AUTOMATICALLY COLLECTED 

 * Printer Usage Data – We collect printer usage data such as pages printed,
   print mode, media used, ink or toner cartridge type (in particular, whether
   non-original cartridges, or cartridges with a non-HP chip or electronic
   circuitry are used), file type printed (.pdf, .jpg, etc.), application used
   for printing (Word, Excel, Adobe Photoshop, etc.), file size, time stamp, and
   usage and status of other printer supplies. We do not scan or collect the
   content of any file or information that might be displayed by an application.

 * Device Data – We collect information about your computer, printer and/or
   device such as operating system, firmware, amount of memory, region,
   language, time zone, model number, first start date, age of device, device
   manufacture date, browser version, device manufacturer, connection port,
   warranty status, unique device identifiers, advertising identifiers and
   additional technical information that varies by product.

 * Application Data – We collect information related to HP applications such as
   location, language, software versions, data sharing choices and update
   details. In cases where we incorporate technologies from third parties, data
   may be shared between the third party and HP and appropriate notice will be
   provided at the application level.

 * Performance Data – We collect information regarding the performance of
   individual device hardware components, firmware, software, and applications.
   Examples of the data we collect include information relating to memory and
   processor performance, environmental conditions and systems failures,
   printing events, features, and alerts used such as “Low on Ink” warnings, use
   of photo cards, fax, scan, embedded web server, and additional technical
   information that varies by device.

 * Website Browsing Data – We collect information about your visits and your
   activity on our HP websites, applications or websites “powered by” another
   company on our behalf including the content (and any ads) that you view and
   interact with, the address of the website from which you arrived and other
   clickstream behavior (such as the pages you view, the links you click or
   which items you've added to your shopping basket). Some of this information
   is collected using cookies, web beacons, embedded web links and similar
   technologies. To learn more, please read our Use of Cookies and other
   Technologies Statement.

 * Pseudonymized or Aggregated Data – We collect anonymous and aggregated
   information about how our HP Services are used. In certain cases, for
   identified data, we apply a process of de-identification or pseudonymization
   to your data to make it reasonably unlikely to identify you through the use
   of that data with available technology.

 * Anonymized Data – In some cases, for example at the end of the retention
   period, we will anonymize your data to make it technically reasonably
   unlikely to identify you.

INFORMATION FROM THIRD-PARTY SOURCES
We collect data from the following third parties:

 * Data brokers, social media networks and advertising networks –
   Commercially-available data such as name, address, email address,
   preferences, interests, and certain demographic data. For example, personal
   data may be collected when you access our applications through social media
   logins (i.e., logging in to our applications using your social media
   credentials) or third-party platform credentials. The basic details we
   receive may depend on your social network or third-party platform account
   privacy settings.

 * HP Partners – If you purchase HP Services from an HP partner, we may receive
   certain information about your purchase from that partner. We may also
   receive cookies data and insights.

 * Fraud prevention or credit reporting agencies – Data collected to prevent
   fraud and in connection with credit determinations.

 * HP Enterprise Customers – In order to provide certain HP Services at an
   enterprise level, your business contact data may be provided to HP by a
   designated entity within your business or enterprise (such as a member of
   your IT department).

 * Analytics Providers – We also receive non-personal data, such as aggregated
   or de-identified demographic/profile data, from third-party sources including
   selected partners and companies that specialize in providing enterprise data,
   analytics, and software as a service.

In some cases, we link or combine the information that we collect from the
different sources outlined above with the information we collect directly from
you in order to ensure data accuracy and offer a superior customer experience
when providing you with better personalized services, content, marketing and
ads. For example, we compare the geographic information acquired from commercial
sources with the IP address to derive your general geographic area. Information
may also be linked via a unique identifier such as a cookie or account number.

Where necessary, we obtain information to conduct due diligence checks on
business contacts as part of our anti-corruption compliance program and in
accordance with our legal obligations.

IF YOU CHOOSE NOT TO PROVIDE DATA

You are not required to share the personal data that we request, however, if you
choose not to share the information, as permitted by local law, in some cases we
will not be able to provide you with some HP Services, certain specialized
features or be able to effectively respond to any queries you may have.

WHAT DATA WE COLLECT



Sensitive Data 
In certain situations, some personal data we collect may be considered sensitive
as defined by local law. We will always ensure that such processing is lawful as
outlined in this Privacy Statement and as otherwise legally permitted. Sensitive
data will always be processed with your consent. This will be voluntary, and you
may decide whether or not to give consent. We will implement robust measures to
protect such information. We also take reasonable steps to ensure that the
information is adequate, necessary, and limited to its intended purpose in
accordance with this Privacy Statement.



When contacting HP through its channels, please refrain from communicating
sensitive personal data or any other personal data that is not necessary.

SENSITIVE DATA 



Children’s Privacy
Unless otherwise stated for a specific product or service, HP Services are made
for the general public. HP does not knowingly collect data from children as
defined by local law without the previous consent of their parents or legal
guardians or as otherwise permitted by applicable law. If you are a parent or
guardian and you believe we have inadvertently collected information from your
child or used/shared information from your child through our products and
services without your consent, please contact us at HP’s Chief Privacy and Data
Protection Officer and we will remove the data to the extent required by
applicable law.

CHILDREN’S PRIVACY



How We Retain and Keep Your Data Secure
To prevent loss, unauthorized access, use or disclosure and to ensure the
appropriate use of your information, we utilize reasonable and appropriate
physical, technical, and administrative procedures to safeguard the information
we collect and process. HP retains data as required or permitted by law and
while the data continues to have a legitimate business purpose. 

When collecting, transferring, or storing sensitive information such as
financial information, we use a variety of additional security technologies and
procedures to help protect your personal data from unauthorized access, use, or
disclosure. When we transmit highly confidential information (such as credit
card number or password) over the internet, we protect it through the use of
encryption, such as later versions of the Transport Layer Security (“TLS”)
protocol.

As part of real-time payment processing, we also subscribe to fraud management
services. This service provides us with an extra level of security to guard
against credit card fraud and to protect your financial data in accordance with
industry standards. 

We keep your personal data for as long as necessary to provide you with HP
Services, for legitimate and essential business purposes (such as making
data-driven business decisions) complying with our legal obligations, and
resolving disputes. HP is committed to protecting the privacy of all personal
data processed and aims to ensure that personal data is not kept for longer than
is necessary for the purpose for which it was collected, held, and processed.
The retention periods for HP held personal data vary depending on whether that
data is held as part of a legally required business record. 

Personal data contained in records, including records relating to customer and
vendor transactions, are maintained while active and as required by local law.
Personal data contained in non-records is managed in accordance with the
Personal Data Retention Policy, which sets retention limits. Following the
expiration of the relevant retention period, information is permanently erased
and destroyed in a manner where it cannot be reproduced. 

At your request, we will delete or anonymize your personal data so that it no
longer identifies you, unless we are legally allowed or required to maintain
certain personal data. Because of the complexity of deleting data from inactive
long-term backups, we can’t delete personal data that is inactive. If for any
reason the data from backups is restored, we will anonymize or delete the data
from active systems.

HOW WE RETAIN AND KEEP YOUR DATA SECURE



How We Share Data

We will only share your personal data as follows, when applicable, only with the
appropriate contractual obligations in place. You can find more information on
the categories of recipients with whom we have disclosed personal data by
reviewing our Data Collection and Use Matrix, or by contacting us by using our
HP’s Chief Privacy and Data Protection Officer form.

SHARING WITH HP CONTROLLED COMPANIES/SUBSIDIARIES 

We may transfer your personal data to other HP entities in the US and worldwide
for the purposes outlined in this Privacy Statement. For details about the
specific territories where HP entities are located, you can see the “Exercising
Your Rights & Contacting Us” section. To ensure that your personal data is
secure and as part of our participation in the APEC Cross Border Privacy Rules,
the Data Privacy Framework, and our use of Binding Corporate Rules, HP entities
are contractually bound to comply with our privacy requirements. 

Furthermore, our privacy guidelines are communicated to our HP employees on an
annual basis as part of our mandatory training.

SHARING WITH SERVICE PROVIDERS & PARTNERS  

We engage service providers or partners to manage or support certain aspects of
our business operations on our behalf. These service providers or partners may
be located in the US or in other global locations and may provide services such
as credit card processing and fraud management services, customer support, sales
pursuits on our behalf, order fulfillment, product delivery, content
personalization, advertising and marketing activities (including digital and
personalized advertising), IT services, email service providers, data hosting,
live-help, debt collection and management, customer satisfaction surveys or
support of HP websites. Our service providers and partners are required by
contract to safeguard any personal data they receive from us and are prohibited
from using the personal data for any purpose other than to perform the services
as instructed by HP. In some cases, HP might contact you to measure your
satisfaction with the delivery of our products and services provided by those
service providers and partners.  

SHARING OTHER INFORMATION WITH ADVERTISERS  

We may also transfer information about you to advertising partners (including
the ad networks, ad- serving companies, and other service providers we may use)
so that they may recognize your devices and deliver interest-based content and
advertisements to you. The information may include your name, postal address,
email, device ID, or other identifier in encrypted form. The providers may
process the information in hashed or de-identified form. These providers may
collect additional information from you (such as your IP address and information
about your browser or operating system) and may combine information about you
with information from other companies in data sharing cooperatives in which we
participate. For more information, please read the “HP Communications section”.

SHARING WITH OTHER THIRD PARTIES  

We may also share your personal data with: (i) credit reference and fraud
prevention agencies; (ii) debt collection agencies (for outstanding debts with
us); or (iii) insurance providers if you have purchased an insurance policy
through us (e.g. Care Packs). If you choose to provide personal data to other
companies, that personal data will be handled according to the privacy policy of
those companies, which may differ from HP’s policies and practices. 

CORPORATE TRANSACTIONS 




Circumstances may arise where, whether for strategic or other business reasons,
HP decides to sell, buy, merge or otherwise reorganize businesses. In such
transactions, we may disclose or transfer your personal data to prospective or
actual purchasers or receive personal data from sellers. Our practice is to seek
appropriate protection for your personal data in these types of transactions.  

COMPLIANCE WITH LAW  

We may also share your personal data when we believe, in good faith, that we
have an obligation to: (i) respond to duly authorized information requests of
law enforcement agencies, regulators, courts and other public authorities,
including to meet national security or other law enforcement requirements; (ii)
comply with any law, regulation, subpoena, or court order; (iii) investigate and
help prevent security threats, fraud or other criminal or malicious activity;
(iv) enforce/protect the rights and properties of HP or its subsidiaries; or (v)
protect the rights or personal safety of HP, our employees, and third parties on
or using HP property when allowed and in line with the requirements of
applicable law.  

OTHER DATA SHARING PRACTICES 

We do not, and will not, sell personal data to third parties. We do permit third
parties to collect the personal data described above through our Services and
share personal data with third parties for business purposes as described in
this Privacy Statement. For example, this includes providing advertising on our
Services and elsewhere based on users’ online activities over time and across
different sites, services, and devices (so-called “interest-based advertising”).
The information practices of these third parties are not covered by this Privacy
Statement.

HOW WE SHARE DATA



HP Communications
You can make or change your choices regarding subscription or general
communications from HP at the data collection point or by using other methods,
which are described in this section. These options do not apply to
communications primarily for the purpose of administering order completion,
contracts, support, product safety warnings, driver updates, or other
administrative and transactional notices where the primary purpose of these
communications is not promotional in nature. 

MARKETING & SUBSCRIPTION COMMUNICATIONS

HP marketing communications provide information about products, services, and/or
support and you can select how these communications are delivered – e.g., via
postal mail, email, fax, telephone, or social media platforms. Marketing
communications may include new product or services information, special offers,
personalized content, targeted advertising, or invitations to participate in
market research or compliance reviews. Subscription communications include email
newsletters, software updates, etc., that may be expressly requested by you or
which you consented to receive.
You may Opt-out of receiving these general communications by using one of the
following methods:


 * Select the email’s “Opt out” or “Unsubscribe” link, or follow the
   instructions included in each email communication. 
 * Submit a request at the HP’s Chief Privacy and Data Protection Officer form.
 * To unsubscribe from messages delivered to mobile phones via SMS, reply to the
   message with the words “STOP” or “END.”

You can also disable automatic data collection tools, such as web beacons, in
email messages by not downloading images contained in messages you receive (this
feature varies depending on the email software used on your personal computer).
However, doing this may not always disable data collections in the email message
due to specific email software capabilities. For more information about this,
please refer to the information provided by your email software or service
provider.


COOKIES AND CHOICES

HP provides you with choices about the setting of cookies and other automatic
data collection tools through our Cookie Preferences Center. You can learn more
about our use of these tools in our Use of Cookies and other Technologies
Statement. You can adjust your preferences by visiting our Cookie Preferences
Center.

HP COMMUNICATIONS



Exercising Your Rights & Contacting Us

Worldwide privacy and data protection laws give you certain rights, which can be
exercised before a data controller. HP has committed to provide you with means
to exercise the following rights:

 * Right to Access – You have the right to ask us for a copy of any personal
   data that you have provided to us or that we maintain about you. 
 * Right to Be Informed – You have the right to request an explanation about the
   processing, which will detail the categories of personal data, the categories
   of sources from which the personal data is collected, the purposes for
   collecting or sharing personal data, the categories of third parties to whom
   HP discloses personal data, and the specific pieces of personal data HP has
   collected about you. 
 * Right to Portability – You have the right to obtain the personal data you
   provide with your consent or in connection with a contract in a structured,
   machine-readable format and ask us to transfer it to another data
   controller. 
 * Right to Rectification – You have the right to request from us to update,
   amend, correct, or rectify your personal data. 
 * Right to Erasure – You have the right to request deletion or destruction of
   your personal data if there is no compelling reason for continued processing
   of said data in accordance with applicable law. 
 * Right to Restriction of Processing – Under certain limited circumstances when
   legally provided, you have the right to restrict the processing of your data.
   This means that the data will not be actively used for the original purpose,
   but will be maintained to exercise our legitimate rights.
 * Right to Withdrawal of Consent – You have the right to withdraw your consent
   at any time. The withdrawal of consent does not affect the lawfulness of
   processing based on consent before its withdrawal. 
 * Right to Object – You have the right to object to the processing of your
   personal data in some circumstances, including when we are using your data
   for direct marketing or to create a marketing profile. Please see the “HP
   Communications” section for guidance on how to exercise your rights and to
   manage your preferences for marketing and subscription communications. In
   some cases, you may also have the right to object at any time to processing
   personal data on the grounds of legitimate interests.
 * Right to Object Automated Decision-Making and Profiling – In case automated
   decision-making and profiling occur, HP will take the appropriate steps to
   ensure it takes place as required by applicable law. Where it occurs, you may
   exercise your right to object to automated decision-making that would
   significantly affect you – including your right to obtain human intervention
   on our part, to express your point of view and to contest the decision, as
   required by local law.

With regards to the right to withdraw your consent to the processing of your
personal data by HP at any time, please see our Data Collection and Use Matrix
to learn more about the specific categories of personal data that HP processes,
the legal basis tied to each one of them, and the specific purposes for which
the personal data is processed. Please be aware that after withdrawing your
consent, HP will not be able to process your data for the purposes for which you
provided consent. If you have questions about the legal basis, you can contact
us by clicking on the HP’s Chief Privacy and Data Protection Officer form.

We will not discriminate against you for exercising your rights and choices,
although some of the functionality and features available on HP Services may
change or no longer be available to you. Any difference in the Services is
related to the value provided. 

In certain cases, these rights may be limited, for example if fulfilling your
request would reveal personal data about another person or if you ask us to
delete data which we are required by law to keep. 

YOUR RIGHTS IN RELATION TO INTERNATIONAL DATA TRANSFERS 

You have the right to be informed, when applicable, about our participation in
the DPF, APEC CBPRs, or use of HP’s BCRs or contract mechanisms (e.g., EU
Standard Contractual Clauses) for the international transfer of your personal
data. You can contact HP’s Chief Privacy and Data Protection Officer to ask for
information on how these transfer mechanisms apply to you or to ask for a copy
of the Standard Contractual Clauses, where applicable. 

For more information related to our participation in the DPF, APEC CBPRs or use
of our HP’s BCRs, please read our section about our International Data
Transfers.

CONTROL OF AUTOMATIC DATA COLLECTION IN HP PRODUCTS

In addition to the privacy controls available to you via this Privacy Statement,
you can also control your device data collection. In some instances, product
usage data (not content of files) is collected and processed in order to deliver
you the essential functionality of an HP Service, such as remote printing,
Instant Ink or other web-enabled services. You can control device data
collection yourself through your device settings and preferences. HP is not in a
position to adjust your data collection settings without your active
participation. Disabling data collection may affect the availability or
functionality of such services. Data collected for the fulfilment of such
essential functionality will not be processed for direct marketing purposes. If
you need assistance in adjusting your data collection settings, please contact
HP Customer Support with your device details.

HOW TO EXERCISE YOUR PRIVACY RIGHTS AND MAKE YOUR PRIVACY REQUESTS 

To exercise your rights, or if you have any questions or concerns about our
Privacy Statement and our privacy practices, our collection and use of your data
or a possible breach of local privacy laws, you can submit your privacy requests
by clicking on the HP’s Chief Privacy and Data Protection Officer form or write
to us at the appropriate address below:




      HP ADDRESS  



Europe

Europe 

 

Austria 

HP Austria GmbH mit Hauptsitz in der Technologiestrasse 5, 1120 Wien 

Belgium/Flemish 

HP Belgium BVBA met een hoofdkantoor op Hermeslaan 1a, 1831 Machelen 

Belgium/French 

HP Belgium SPRL, dont le siège social est sis à Hermeslaan 1a, 1831 Machelen 

Bulgaria 

HP Inc Bulgaria EOOD със седалище Mladost Region 258, Ring road Blvd., Business
center Kambanite, 1715 Sofia 

Croatia 

HP Computing and Printing Zagreb d.o.o. sa sjedištem u Radnička cesta 41, 10000
Zagreb 

Cyprus 

HP Printing and Personal Systems Hellas E.Π.E, με έδρα της εταιρείας στην οδό
Τζαβέλλα 1-3, 152 31 Χαλάνδρι 

Czech Republic 

HP Inc Czech Republic s. r. o., jejíž sídlo je registrováno na adrese Michle,
Vyskocilova 1/1410, 140 00 Praha 4 

Denmark 

HP Inc Danmark ApS med hovedkontor Engholm Parkvej 8, 3433 Allerød 

Estonia 

HP Finland Oy, äriaadress Piispankalliontie, 02200, Espoo, Finland 

Finland 

HP Finland Oy, jonka pääkonttori on osoitteessa Piispankalliontie, 02200 Espoo 

France 

HP France SAS, 14 rue de la Verrerie – CS 40012 – 92197 Meudon cedex – France 

Germany 

HP Deutschland GmbH Herrenberger Straße 140 71034 Böblingen 

Greece 

HP Printing and Personal Systems Hellas E.Π.E, με έδρα της εταιρείας στην οδό
Τζαβέλλα 1-3, 152 

Hungary 

HP Inc Hungary Ltd. (Székhelye: Aliz utca 1, H-1117 Budapest) 

Ireland 

HP Technology Ireland Ltd, Liffey Valley Office Campus, 1st Floor, Block B,
Quarryvale, Co. Dublin, D22 X0Y3, Ireland 

Italy 

HP Italy S.r.l. con sede principale presso l'indirizzo Via Carlo Donat Cattin, 5
- 20063 Cernusco sul Naviglio (MI) 

Latvia 

Kompānija HP Finland Oy, kuras biroja adrese ir Piispankalliontie, 02200 Espoo,
Finland 

Lithuania 

HP Finland Oy, kurios registruotoji buveinė yra Piispankalliontie, 02200 Espoo,
Finland 

Luxembourg 

HP Belgium SPRL, dont le siège social est sis à Hermeslaan 1a, 1831 Machelen 

Netherlands 

HP Nederland B.V. Krijgsman 75, 1186 DR Amstelveen, The Netherlands 

Norway 

HP Norge AS med hovedkontor i Rolfsbuktveien 4B, 1364 Fornebu 

Poland 

HP Inc Polska sp. z o.o. z siedzibą pod adresem Ul. Szturmowa 2A, 02-678
Warszawa 

Portugal 

HPCP – Computing and Printing Portugal, Unipessoal, Lda., com sede na Building
Sancho I Quinta da Fonte, 2740-244 Porto Salvo, Lisboa, Oeiras 

Romania 

HP Inc Romania SRL, Building E, 2nd floor, 2nd District, 6 Dimitrie Pompeiu
Boulevard, Bucarest 

Slovak Republic 

HP Inc Slovakia, s.r.o., ktorej sídlo je registrované na adrese Galvaniho 7, 821
04 Bratislava 

Slovenia 

HP Computing and Printing Zagreb d.o.o., s sedežem na naslovu Radnicka cesta 41,
V. Floor, Zagreb, Croatia 

Spain 

HP Printing and Computing Solutions S.L.U., Calle José Echegaray 18, Parque
Empresarial 28232, Las Rozas, Madrid 

Sweden 

Gustav III:s boulevard 30  
169 73 Solna, Sweden 

Switzerland 

HP Schweiz GmbH ayant son siège social à Ueberlandstrasse 1, 8600 Dübendorf 

Turkey 

Hewlett Packard Teknoloji Çözümleri Ltd.Şti" adresinde bulunan "Saray Mahallesi
Dr. Adnan Büyükdeniz Cad. No:4 Kat 7-8 Umraniye / İstanbul 

UK 

HP Inc UK Limited, Registered office: Earley West, 300 Thames Valley Park Drive,
Reading, Berkshire, RG6 1PT 


EUROPE



Americas

Americas 

 

Argentina 

HP Inc Argentina S.R.L. : 3616 Vedia Street, 7th Floor, City of Buenos Aires,
Argentina 

Brazil 

HP Brasil Indústria e Comércio de Equipamentos Eletrônicos Ltda: Alameda Xingu
350, 8th and 9th floors, Alphaville Industrial, Barueri, São Paulo, 06455-030,
Brazil 

Canada 

HP Canada Co. HP Canada Cie: 1300-1969 Upper Water Street, Purdy's Wharf Tower
II, Halifax, NS, B3J 3R7, Canada 

Chile 

HP Inc Chile Comercial Limitada: Mariano Sánchez Fontecilla, 310, Piso 13, Las
Condes, Santiago, CP 7550296, Chile 

Colombia 

HP Colombia SAS: Carrera 11B, No. 99-25, Piso 14, Bogotá, 110221, Colombia 

Costa Rica 

HP Inc Costa Rica Limitada: San Francisco de Heredia, seiscientos metros al
norte de Plaza Real Cariari, calle Rusia, exactamente en Zona Franca América,
Edificio C-Diez, Heredia, Costa Rica 

Mexico 

Computing and Printing Global Services Mexico, S. de R.L. de C.V.: Ave. Javier
Barros Sierra 495, floor 11 y 10, Colonia Santa Fe, Alcaldía Alvaro Obregon,
Mexico City, C.P, 01376 

Panama 

HP Panama Sales and Distribution, S. de R.L.: Randolph Ave, Manzana 10 Lote 869,
Zona Libre do Colon, Colon, 0302-00122, Panama 

Peru 

HP INC PERU S.R.L.: Calle Las Begonias 415, Torre Begonias, Piso 14, San Isidro,
Lima, 15046, Peru 

Puerto Rico 

HP Puerto Rico LLC: Metro Office Park, Parque 7, Street 1 Suite 204, Guaynabo,
00968, Puerto Rico 





AMERICAS



Asia-Pacific

Asia-Pacific 

 

Australia 

HP PPS Australia Pty Ltd: Rhodes Corporate Park, Building F, Level 5, 1 Homebush
Bay Drive, Rhodes, NSW 2138, Australia 

Hong Kong 

HP Inc Hong Kong Limited: Suites 2501 to 2506 and 2515 to 2516 and Part of Suite
2507 on 25th Floor, No. 1111 King's Road, Taikoo Shing, Hong Kong 

India 

HP Computing and Printing Systems India Private Limited: 24 Salarpuria Arena,
Hosur Main Road, Adugodi, Bangalore, 560-030, India 

Indonesia 

PT Hewlett-Packard Indonesia: Gedung Perkantoran Prudential Centre Kota
Kasablanka Lantai 9, Jl. Casablanca Kav. 88, Kel. Menteng Dalam, Kec. Tebet,
Kota Administrasi Jakarta Selatan 12870, DKI JAKARTA, 12870, Indonesia 

Japan 

HP Japan Inc.: Shinagawa Season Terrace, 2-70 Konan 1-chome, Minato-ku, Tokyo,
Japan 

Korea 

HP Korea Inc: 83 Uisadangdaero, Youngdeungpo-gu, 14-15th Fl, Seoul, Korea (the
Republic of) 

Malaysia 

HP PPS Malaysia Sdn. Bhd: Suite 13.03, 13th Floor, Menara Tan & tan, 207 Jalan
Tan Razak, Kuala Lumpur, 50400, Malaysia 

New Zealand 

HP New Zealand: KPMG, 18 Viaduct Harbour Avenue, Auckland, 1010, New Zealand 

Pakistan 

HP Pakistan (Private) Limited: 49, Blue Area, Fazl-ul-Haq Road, A. F. Rerguson &
Co. Chartered Accountants, PIA Bulding, 3rd Floor, Islamabad, Pakistan 

Philippines 

HP PPS Philippines Inc.: 37th Floor, Robinson's Summit Center, 6783 Ayala
Avenue, Makati City, Philippines 

Singapore 

HP Singapore (Private) Limited: 1 Depot Close, Singapore 109841, Singapore 

Taiwan 

HP Taiwan Information Technology Ltd.:  10F, No. 66, Jing Mao 2nd Rd., Nangang
Dist. Taipei City 115, Taipei, 11568, Taiwan (Province of China) 

Thailand 

HP Inc (Thailand) Ltd.: 968,U-Chu-Liang Building, 3rd Floor, Rama IV Road, Silom
Subdistrict, Bangrak District, Bangkok, Thailand 

Vietnam 

HP Technology Vietnam Company Ltd: 29 Le Duan Street, Saigon Tower, Level 10,
Dist 1, Ho Chi Minh City, Vietnam 





ASIA-PACIFIC



Rest of the World

Rest of the world 

 

Israel 

HP Israel Ltd: 8B Hatzoran Street, Netanya Industrial Park, Netanya, 4250608,
Israel 

Saudi Arabia 

HP KSA Ltd.: Al Khaiyria Bldg. King Fahad Highway, North Tower,14th Floor, P.O.
Box 295163 – Riyadh 11351, Riyadh, Saudi Arabia 

United Arab Emirates 

HP Computing and Printing Middle East FZ-LLC: Premises 301, Floor 3, Building
14, P.O. Box 500553, Dubai Internet City, Dubai, United Arab Emirates 

Morocco 

HP PPS Maroc: Numéro 5, 4ème étage, Illot A5, Immeuble 5, Crystal I, Casablanca
Marina, Boulevard des Almohades, Casablanca, Morocco 

Nigeria 

HP Computing and Printing Nigeria Ltd: 7th Floor, 21 Lugard Avenue, Ikoyi,
Lagos, Nigeria 

South Africa 

HP South Africa Proprietary Limited: 12 Autumn Street, Rivonia, 2128 Sandton,
South Africa 


REST OF THE WORLD










HOW WE MANAGE YOUR PRIVACY REQUESTS

All communications will be treated confidentially. Upon receipt of your
communication, our DPO representative will contact you within a reasonable time
to respond to your questions or concerns. In some cases, we may request further
information to verify your identity complete your request, identify the service
your request refers to, clarify the nature of your request, remedy any
deficiencies with your request, or let you know if we need more time, as
permitted in applicable law. Please refrain from sending us sensitive personal
data.

You can designate someone else to make a request on your behalf. To protect your
information, we will ask for legal proof of this authorization to submit a
request on your behalf. If applicable, we will contact you to confirm that you
have provided the authorized agent with permission to submit the request before
we respond to your authorized agent’s request.





TIMING

We aim to ensure that your concerns are resolved in a timely and appropriate
manner. If we fail to take any action regarding your request to exercise rights
or decline to respond, you have the right to contact the supervisory authority
in the country where you live or work, or where you consider that the data
protection rules have been breached or seek a remedy through the courts, as
prescribed by applicable law.


EXERCISING YOUR RIGHTS & CONTACTING US



Changes to Our Privacy Statement
If we modify our Privacy Statement, we will post the revised statement here,
with an updated revision date. If we make significant changes to our Privacy
Statement that materially alter our privacy practices, we may also notify you by
other means, such as sending an email or posting a notice on our corporate
website and/or social media pages prior to the changes taking effect.




Date Posted: September 2023

Download HP Global Privacy Statement

Archive of previous privacy policies

CHANGES TO OUR HP PRIVACY STATEMENT


RELATED PRIVACY LINKS:

 


PRIVACY STATEMENTS FOR
OTHER COUNTRIES/REGIONS



HP’S CONTRACTUAL COMMITMENT
TO DATA PROTECTION



HP PERSONAL DATA RIGHTS


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