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Submission: On December 13 via manual from US — Scanned from DE
Effective URL: https://community.kronos.com/s/group/0F94M000000kFEKSA2/ukg-workforce-central?language=en_US
Submission: On December 13 via manual from US — Scanned from DE
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Please join our COVID-19 Discussion Group and visit our COVID-19 Resource
Center.
Please note: We are aware of the log4j vulnerability reported as CVE-2021-44228.
We have preventative controls in our environments to detect and prevent
exploitation attempts. We have invoked emergency patching processes to identify
and upgrade impacted versions of log4j. We are aware of the widespread usage of
log4j in the software industry, and are actively monitoring our software supply
chain for any advisories of 3rd party software that may be impacted by this
vulnerability.
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Leo Daley (Kronos Incorporated)
Edited 9h ago
Communications sent to impacted Kronos Private Cloud (KPC) customers beginning
December, 13 at 12:45AM ET:
We are reaching out to inform you of a cyber security incident that has
disrupted the Kronos Private Cloud.
As we previously communicated, late on Saturday, December 11, 2021, we became
aware of unusual activity impacting UKG solutions using Kronos Private Cloud. We
took immediate action to investigate and mitigate the issue, and have determined
that this is a ransomware incident affecting the Kronos Private Cloud—the
portion of our business where UKG Workforce Central, UKG TeleStaff, Healthcare
Extensions, and Banking Scheduling Solutions are deployed. At this time, we are
not aware of an impact to UKG Pro, UKG Ready, UKG Dimensions, or any other UKG
products or solutions, which are housed in separate environments and not in the
Kronos Private Cloud.
We are working with leading cyber security experts to assess and resolve the
situation, and have notified the authorities. The investigation remains ongoing,
as we work to determine the nature and scope of the incident.
While we are working diligently, our Kronos Private Cloud solutions are
currently unavailable. Given that it may take up to several weeks to restore
system availability, we strongly recommend that you evaluate and implement
alternative business continuity protocols related to the affected UKG solutions.
Support is available via our UKG Kronos Community and via our UKG Customer
Support Team to provide input on your business continuity plans.
We deeply regret the impact this is having on you, and we are continuing to take
all appropriate actions to remediate the situation. We recognize the seriousness
of this issue and will provide another update within the next 24 hours.
Thank you for your support and partnership.
Bob Hughes
Executive Vice President
cc: @UKG TeleStaff
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aslandholm (Customer) asked a question.
1h ago
Can we get our data and get set up ON PREM asap. We, as in a lot of other
companies, expected Kronos to have a contingency plan so we didn't have one
ourselves. We need our data now, not in weeks!
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* john.cashion (Customer)
Edited 27m ago
Very interested in this as well. Our contingency plan was UKG and their
multiple back-ups and limited downtime promises.
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karl.kemp55943 (Customer) asked a question.
2h ago
In-Touch Clocks question during downtime
2 QUESTIONS: regarding our InTouch clocks. I know they will store punches of our
current employees, and send those punches once the cloud issues are resolved. Do
we know how many punches they will store? days, weeks? Also, if we have new
employees, even though they aren't in Kronos, will their punches be accepted at
the clock, then rejected once they are brought into Kronos?
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* todd.hughes (Customer)
28 minutes ago
Environment
*
* UKG InTouch Timeclock™
*
Answer/Solution
*
* If you are using Simple Punch the UKG InTouch Timeclock can store up to
10,000 punches when offline which are saved on internal storage even when
powered off.
*
* If you are using Smart Punch the smart punch requires the clock to connect
to the system to verify the Employee's Timesheet rules and check for
attestation if used and check for pin if verifying pin so will not store
any punches on the clock and requires an internet connection for anyone to
punch. If the clock is offline and someone tries to punch with smart punch
they will get a transaction cannot be completed now error.
*
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monalisha.behera86564 (Customer) asked a question.
6h ago
We have created the Kronos case 03023163 for the ongoing issue.
We have created the Kronos case 03023163 for the ongoing issue.
Please help us to prioritize this case.
We have not received any update from the Vendor team.
We have huge population and Bi-Weekly pay roll run today.
Need to discuss Alternative plan for Pay roll and Clock in/out punches.
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* Jade Lonergan - Customer Success Manager (Kronos Inc)
5 hours ago
I am including your Executive Relationship Manager @douglas.gilliam (Kronos
Incorporated) to assist you further.
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Leo Daley (Kronos Incorporated)
Edited 9h ago
Communications sent to impacted Kronos Private Cloud (KPC) customers beginning
December, 13 at 12:45AM ET:
We are reaching out to inform you of a cyber security incident that has
disrupted the Kronos Private Cloud.
As we previously communicated, late on Saturday, December 11, 2021, we became
aware of unusual activity impacting UKG solutions using Kronos Private Cloud. We
took immediate action to investigate and mitigate the issue, and have determined
that this is a ransomware incident affecting the Kronos Private Cloud—the
portion of our business where UKG Workforce Central, UKG TeleStaff, Healthcare
Extensions, and Banking Scheduling Solutions are deployed. At this time, we are
not aware of an impact to UKG Pro, UKG Ready, UKG Dimensions, or any other UKG
products or solutions, which are housed in separate environments and not in the
Kronos Private Cloud.
We are working with leading cyber security experts to assess and resolve the
situation, and have notified the authorities. The investigation remains ongoing,
as we work to determine the nature and scope of the incident.
While we are working diligently, our Kronos Private Cloud solutions are
currently unavailable. Given that it may take up to several weeks to restore
system availability, we strongly recommend that you evaluate and implement
alternative business continuity protocols related to the affected UKG solutions.
Support is available via our UKG Kronos Community and via our UKG Customer
Support Team to provide input on your business continuity plans.
We deeply regret the impact this is having on you, and we are continuing to take
all appropriate actions to remediate the situation. We recognize the seriousness
of this issue and will provide another update within the next 24 hours.
Thank you for your support and partnership.
Bob Hughes
Executive Vice President
cc: @UKG TeleStaff
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* UKG Banking Solutions
* UKG Workforce Central
* UKG TeleStaff
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* chsalcedo98315 (Customer)
36 minutes ago
I am very disappointed in how this has been handled. For a company your size
and for the data being handled, shouldn't Kronos have a contingency plan in
case this happened. Where are the backups, can't the backups be restored? Are
the backups stored in the same "cloud/space" as production, that doesn't make
sense? A few weeks to be back up and running is unacceptable!
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donovan.bisset45956 (Customer) asked a question.
13h ago
What is the reason, suspected root cause for major outage impacting Kronos
Private Cloud
Team, We have been patiently waiting for updates. We need to understand what
type of outage-recovery event that Kronos is dealing with. Specifically...
1. Has the security of our Kronos Private Cloud been compromised?
2. Is our data at risk. We are required to report any breach to authorities?
3. Why do we have no information on the nature of the global outage?
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* Jade Lonergan - Customer Success Manager (Kronos Inc)
5 hours ago
Please see this post with the Current Update from UKG for impacted Kronos
Private Cloud (KPC) customers
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Leo Daley (Kronos Incorporated)
18h ago
Communications sent to impacted Kronos Private Cloud (KPC) customers beginning
December, 12 at 3:45PM ET:
As previously communicated, on Saturday evening, December 11, 2021, we were made
aware of issues impacting the availability of UKG solutions using the Kronos
Private Cloud (KPC). Impacted solutions include:
* UKG Workforce Central
* UKG TeleStaff
* Banking Scheduling Solutions
Any of these solutions deployed in on-premise (self-hosted) environments are not
affected, and we are not experiencing impact to UKG Pro, UKG Dimensions, or UKG
Ready.
At this time, we still do not have an estimated restoration time and it is
likely that the issue may require at least several days to resolve. We continue
to recommend that our impacted customers evaluate alternative plans to process
time and attendance data for payroll processing, to manage schedules, and to
manage other related operations important to their organization. For additional
assistance, please open a case in the UKG Kronos Community. UKG Support
Representatives are available to assist walking you through alternatives.
We recognize the importance of these solutions to your organization. We have
actively mobilized all resources at our disposal to address this issue and will
send another update in the next few hours.
cc: @UKG TeleStaff
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* UKG Banking Solutions
* UKG Workforce Central
* UKG TeleStaff
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* anne.marie.moos.hansen56437 (Customer)
4 minutes ago
Is there a template that we can use for collecting punches and then later
have the file uploaded to Kronos (we are not using clocks)?
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sthompson56116 (Customer) asked a question.
20h ago
Do we know if the intouch time clocks can still communicate with the DB and
record punches? If not I believe they will store the punches correct?
NFM
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* josh.borys07930 (Customer)
3 hours ago
We need alternatives as well
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Leo Daley (Kronos Incorporated)
21h ago
Communications sent to impacted Kronos Private Cloud (KPC) customers beginning
December, 12 at 12:30PM ET:
On Saturday evening, December 11, 2021, we were made aware of issues impacting
the availability of UKG solutions using the Kronos Private Cloud (KPC). Impacted
solutions include:
* UKG Workforce Central
* UKG TeleStaff
* Banking Appointment and Scheduling Solutions
Any of these solutions deployed in on-premise (self-hosted) environments are not
affected, and we are not experiencing impact to UKG Pro, UKG Dimensions, or UKG
Ready.
At this time, we do not have an estimated restoration time and we recommend that
our customers evaluate alternative plans to process time and attendance data for
payroll processing, to manage schedules, and to manage other operations
important to their organization.
We recognize the importance of these solutions to your organization. We have
actively mobilized all resources at our disposal to address this issue and will
continue to update customers regularly until the issue is resolved.
cc: @UKG TeleStaff
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* UKG Workforce Central
* UKG TeleStaff
* UKG Banking Solutions
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* andres.herera39316 (Customer)
7 hours ago
Does anyone knows when is the next communication planned to be?
It seems like the last update was made a 14 hours ago.
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