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We reserve the right to change the policy at any time, so please check back
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HALFORDS PRIVACY NOTICE
At the Halfords Group we want to make sure you know what data we collect from
you, why we collect it, what we do with it and how you can ask us questions
about it or exercise your rights
When we say “Halfords” we mean the Halfords Group of companies and this Privacy
Notice applies to all the companies in our group.
If you are reading this notice on a company website, then it is part of our
group.
If you want to know more about the companies that make up the Halfords Group plc
then contact us here.
We understand that your privacy and the security of your personal information is
extremely important.
This privacy notice tells you what we do with your personal information, how we
keep it secure, and where and how we collect it, as well as your rights in
relation to the personal information we hold about you.
We’d like you to read all of our privacy notice, but we understand that
sometimes you know exactly what you want and just want to go straight to it, so
we’ve listed below the most common things customers ask us - the “FAQ’s”
* Your personal information is, where appropriate, shared within the Halfords
Group.
* We do use several third parties to process your personal information on our
behalf and some of them are based outside of the European Economic Area.
* You have rights over your personal information. How you can exercise these
rights is set out within this notice.
* We do send direct marketing, if we’re allowed to, we do this to encourage you
to buy our products and services by sending you offers and products and
services that we feel would be of interest to you.
* • We also use your information to display more relevant online advertising
and marketing relating to our products and services on websites across the
Halfords Group.
FAQS
If your complaint is in relation to Halfords Motoring Club, you will need to
contact our dedicated Motoring Club support team by going to the ‘Rewards &
Benefits’ section of your account (https://www.halfords.com/benefits) and
clicking ‘Chat with an Expert’.
If your complaint or query is in relation to Halfords Retail, Autocentres,
Autocare or Garage Services, you will need to visit our website and click on
contact us and then select the live chat feature.
I WANT TO CONTACT THE DATA PROTECTION OFFICER (THE “DPO”)
You can find the contact details for the DPO at the bottom of this notice but
please have a look at these FAQ’s first as they may be able to assist you with
your problem.
“I WOULD LIKE A COPY OF MY PERSONAL DATA”
No problem, this is called a “Subject Access Request” or SAR. But first we need
some information from you to ensure we only disclose your personal data to you,
or your representative. To make sure we have all the information from you that
we need to fulfil your request, we have created a form here. The form is simple
to complete, is free and allows you to access your personal data securely.
The Legal - By law we have one month to provide you with a copy of your personal
data which starts from the moment you have provided proof of your identity. We
may extend the time limit by a further two months if the request is complex or
if we receive a number of requests from you.
“I WOULD LIKE YOU TO DELETE MY PERSONAL DATA”
You have a right to erasure also known as the” right to be forgotten” but this
doesn’t always apply. We will always review each request for erasure on a
case-by-case basis.
However, if you have bought something from us, we will be unable to erase your
personal data because we need to keep records of transactions for business
purposes. This data will automatically delete 7 years from the date of your last
transaction with us.
If you still want to ask us to delete your personal data, please follow the link
here.
The Legal - we have one month to respond to your request which starts from the
moment you have provided proof of your identity.
“I THINK YOU MAY HAVE THE WRONG DATA ABOUT ME, AND I WOULD LIKE YOU TO CORRECT
IT”
This is your right to rectification. Tell us what you think we have that’s
wrong, such as the wrong vehicle registration number, a previously owned vehicle
registration number, or a booking error. We will check it and if the data we
hold is wrong, we will change it. We have a duty to ensure all personal data we
hold is accurate. You can ask us to rectify your data here.
The Legal - we have one month to respond to your request which starts from the
moment you have provided proof of your identity.
“I WOULD LIKE TO OPT OUT OF RECEIVING MARKETING INFORMATION”
Marketing emails and text messages have an opt out or unsubscribe button at the
bottom of the email/text. This is the quickest and easiest way for you to
unsubscribe. If you have already deleted the email or text, then you can send us
a request to unsubscribe you here.
If the email/text does not contain an opt out or unsubscribe button it’s because
it’s a service message not a marketing message. A service message may be an MOT
reminder or an invitation to provide feedback, or a product review request. If
you no longer wish to receive any communications from Halfords, then please go
here.
“I WOULD LIKE A COPY OF ANY CCTV IMAGES YOU MAY HAVE CAPTURED OF ME DURING MY
RECENT VISIT TO YOUR PREMISES”
Yes, we can do that as CCTV images are personal data, however, please be aware
that we only retain CCTV images for 30 days from when they were recorded, after
which they are deleted by the system and we are unable to recover them. To
request a copy of your CCTV images go here.
The Legal - we have one month to provide you with a copy of your personal data
which starts from the moment you have provided proof of your identity. We may
extend the time limit by a further two months if the request is complex or if we
receive a number of requests from you.
HOW AND WHY WE COLLECT YOUR PERSONAL DATA
As an essential part of our business, we collect and manage customer data. In
doing so, we observe all relevant data protection legislation, and are committed
to protecting and respecting customers’ privacy and rights. Specifically,
Halfords acts as “Data Controller” in respect of the information gathered and
processed by this website, when customers visit one of our stores or autocentres
or use one of our mobile services.
In order that you are reliably informed about how we collect, process, store and
share your information, we have developed this Privacy notice. This notice also
advises how you can have control over how we use your data.
WE COLLECT INFORMATION ABOUT YOU SO THAT WE CAN:
Provide you with our services in our stores, autocentres, mobile services and
online sales. We use cookies on our websites to collect your data, you can find
out more about how we use cookies to collect your data here.
COLLECTING INFORMATION FROM YOU:
The information that we collect from our customers is known as “personal data”
and may include your name, home address, e-mail address, telephone number and
vehicle registration number.
WE COLLECT THIS INFORMATION IN VARIOUS WAYS.
This could be when you fill in a form on a website, or when you correspond with
us by telephone, e-mail, webchat, or letter, when you buy something from one of
our stores or websites or visit one of our Autocentres.
We don’t store your payment card details as we use a third-party payment
processor, so we never see your payment card information.
WHO WE SHARE YOUR PERSONAL DATA WITH
We will share your personal data with other companies within the Halfords Group,
to help us provide you with products and services we think you will be
interested in.
We also use third party service providers who help us provide our products and
services to you. These third parties include:
* Advertising companies
* Social media providers
* Market research partners
* Companies that work with us on email campaigns
* Financial services such as Klarna purchase payments
* IT services
* Logistics and delivery services
* Security and fraud prevention service providers
* Contact centres for customer support
* Companies who assist us in administering competitions and promotions
OUR LEGAL BASIS FOR USING YOUR INFORMATION
Whenever we process your personal information, we must have something called a
“legal basis” for what we do. The different legal bases we rely on are:
* Consent: You have told us you are happy for us to process your personal
information for a specific purpose (s).
* Legitimate interests: The processing is necessary for us to conduct our
business, but not where our interests are overridden by your interests or
rights.
* Performance of a contract: We must process your personal information in order
to be able to provide you with one of our products or services.
* Vital interests: The processing of your personal information is necessary to
protect you or someone else’s life.
* Legal obligation: We are required to process your personal information by
law.
HOW WE USE YOUR INFORMATION
We may use your information in the following ways:
* To provide our products and services - we need to use your personal
information to make our products and services available to you.
* To improve your shopping/service experience - Learn more about our customers
and their preferences. To identify patterns and trends amongst our customers.
* For safety and security - we use your personal information to help provide
safe and secure environments for our customers to shop in, our colleagues to
work in and for our businesses to be conducted.
* Analytics and profiling - we use your personal information for statistical
analysis and to help us understand more about our customers. That includes
understanding the products and services you buy, how you shop across the
Halfords Group and by creating profiles about you. This helps us to serve you
better and to find ways to improve our services, stores, apps and websites.
These profiles help us to send you offers that are more relevant to you.
* Contacting you - we use your personal information to contact you. This may be
in relation to a service update, an issue you have raised with us, to conduct
market research or to ask for your feedback.
* Marketing and advertising - we use your personal information to provide
relevant marketing communications (including by email, phone, SMS, post or
online advertising), relating to our products and services, and those of our
suppliers and the Halfords Group. As part of this, online advertising may be
displayed on websites across the Halfords Group and online media channels. We
may also use information about how you shop with us to measure the
effectiveness of these campaigns.
COOKIES
Third parties such as Google Analytics, may drop cookies on your computer or
mobile devices. These cookies may use information about your visits to our
websites to provide relevant advertisements about goods and services that you
may be interested in. They may also employ technology used to measure the
effectiveness of our advertising using cookies to collect information about your
visits to our sites in order to provide relevant advertisements about goods and
services you may be interested in. The information collected through this
process doesn’t let us, or them, collect your name, contact details or other
personally identifying details unless you choose to provide them. We have cookie
controls in place on all of our websites that allow you to choose how much, if
any, personal data you provide. For more information about cookies go to our
Cookie Notice.
CCTV & BODY WORN VIDEO DEVICES
We use CCTV across the Halfords Group for the protection of our colleagues,
customers, and business. This includes investigating accidents, incidents,
criminal activities, and breaches of our policies. Some car parks are run by
third parties, so please check the local notice.
Some of our colleagues also wear body worn video (cameras) devices. These are
only activated in high-risk situations. These devices record both audio and
video. We can share CCTV with public or regulatory authorities or in response to
requests from individuals seeking to protect their rights, the rights of others
or helping to prevent crime and nuisance. We will only share CCTV if we consider
a request to be appropriate.
FINANCIAL AND FRAUD INFORMATION
Card payments
We use a secure third-party payment processor for all digital payments. This
means we do not store your financial data and cannot see payment card
information when you enter it as part of a transaction. We do retain the last
four digits of your card number which allows us to identify transactions and
help prevent fraud.
Sharing your information with Law Enforcement Agencies or public bodies
Law enforcement agencies (e.g., the police) may also ask us for access to
information about our customers for the prevention and detection of crime. We
will only provide personal information to these agencies where:
* you have told us you are happy for us to do so.
* for the prevention and detection of crime.
* there is a threat to your life or the life of another customer/individual.
* the law enforcement agency or public body has been given authority by a Court
to ask for this information; or
* legislation(s) mandates the sharing of the information (e.g., the Inland
Revenue Department under the Tax Administration Act 1994)
INTERNATIONAL TRANSFERS
Some of our trusted suppliers and service providers are based outside the EEA
for the purposes described in this privacy notice (please see the “Who we share
your personal data with.” section above for further details). If we do this,
your personal information will continue to be protected by appropriate
safeguards as set out in the UK/EU GDPR. These will be transfer mechanisms
approved by regulators.
KEEPING YOU INFORMED OF OUR PRODUCTS AND SERVICES
We would like to tell you about our great offers, promotions, products, and
services for the Halfords Group. Where we have consent or it is in our
legitimate interests to do so, communication is via post, by email, text
message, phone, or through online advertising or by any other electronic means.
We will stop sending you marketing messages if you tell us to stop. However, we
will continue to send you service messages and surveys as these not marketing
messages, although we have provided an opt out option in the survey message.
If you wish to amend your marketing preferences, you can do so by logging into
your Halfords loyalty or online account.
Please note that it can take up to 48 hours for all electronic marketing to stop
once you either withdraw your consent or tell us you’d like to opt out of
marketing. This is because some marketing may have been identified as relevant
to your interests and may already be in transit, it cannot therefore be
immediately stopped. Direct marketing (postal) this can take up to 28 days to
stop once you either withdraw your consent or tell us you’d like to opt out of
marketing.
YOUR RIGHTS
You have a number of rights under data protection legislation which, in certain
circumstances, you may be able to exercise in relation to the personal
information we process about you.
* the right to be informed; about how we collect and use your personal data.
* the right to access; a copy of the personal information we hold about you.
* Right to rectification; of inaccurate personal information we hold about you.
* Right to be forgotten;
* Right to object; to our use of your personal information.
* Right to restrict; processing.
* the right of data portability; and
Where we rely on consent as the legal basis on which we process your personal
information, you may also withdraw that consent at any time.
If you are seeking to exercise any of these rights, please submit a request
here. Please note when submitting a request, you will be asked to provide valid
photo identification so that we can verify your identity before we can fulfil
any of your rights under data protection law. This helps us to protect the
personal information belonging to our customer against fraudulent requests.
HOW LONG WILL WE RETAIN YOUR DATA?
We will keep your personal information for the purposes set out in this privacy
notice and in accordance with the law and relevant regulations. We will never
retain your personal information for longer than is necessary. In most cases,
our retention period will come to an end 7 years after the end of your
relationship with us.
Retention Schedule
Halfords Group PLC maintains a data retention schedule in which we list in
detail how long we keep categories of data. If you would like more information
about our retention schedule, contact the data protection officer at Halfords.
dataprotectionofficer@halfords.co.uk
DATA PRIVACY AND SECURITY
At Halfords, we maintain a comprehensive data management work programme, which
includes processes for ensuring that data protection is a key consideration of
all new and existing IT systems that hold customers’ personal data. Where any
concerns, risks or issues are identified, we conduct relevant impact assessments
in order to determine any actions that are necessary to ensure optimum privacy.
We also maintain an active information security work programme which seeks to
protect the availability, confidentiality, and integrity of all physical and
information assets. Specifically, this helps us to:
* protect against potential breaches of confidentiality
* ensure all IT facilities are protected against damage, loss, or misuse
* increase awareness and understanding of the requirements of information
security and the responsibility of our colleagues to protect the
confidentiality and integrity of the information that they handle and ensure
the optimum security of this website
We recognise that the security of data and transactions on this website is of
primary importance. We therefore ensure that all connections to secure parts of
the website (such as when you login) are encrypted and authenticated using
strong protocols, key exchanges and ciphers.
CONTACT US
Questions and comments regarding this Privacy Notice are welcomed and should be
sent to our Data Protection Officer at dataprotectionofficer@halfords.co.uk. You
can also contact our Data Protection Officer if you have any concerns or
complaints about the way in which your personal data has been handled or if you
think we’ve done something wrong. But first check the FAQ’s as you may find the
answer to your question.
Alternatively, if you still feel we have not handled your personal data
correctly, you have the right to ask the Information Commissioner’s Office
(“ICO”) to look at how we handled your personal data.
The ICO can be found at Wycliffe House, Water Lane, Wilmslow SK9 5AF or
https://ico.org.uk if you’re in the U.K or the Data Protection Commission, 21
Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland if you’re in the Republic
of Ireland How to contact us | Data Protection Commissioner
VERSION CONTROL AND REVIEW
Version 1 June 2022 Review December 2022 Version 2 August 2023 Review February
2024
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