www.amazon.com Open in urlscan Pro
2600:9000:221a:7e00:7:49a5:5fd2:8621  Public Scan

Submitted URL: http://207.171.166.22/
Effective URL: https://www.amazon.com/gp/help/customer/display.html/?nodeId=508510
Submission: On February 02 via api from JP — Scanned from JP

Form analysis 3 forms found in the DOM

Name: site-searchGET /s/ref=nb_sb_noss

<form id="nav-search-bar-form" accept-charset="utf-8" action="/s/ref=nb_sb_noss" class="nav-searchbar nav-progressive-attribute" method="GET" name="site-search" role="search">
  <div class="nav-left">
    <div id="nav-search-dropdown-card">
      <div class="nav-search-scope nav-sprite">
        <div class="nav-search-facade" data-value="search-alias=aps">
          <span id="nav-search-label-id" class="nav-search-label nav-progressive-content">All</span>
          <i class="nav-icon"></i>
        </div>
        <label id="searchDropdownDescription" for="searchDropdownBox" class="nav-progressive-attribute" style="display:none">Select the department you want to search in</label>
        <select aria-describedby="searchDropdownDescription" class="nav-search-dropdown searchSelect nav-progressive-attrubute nav-progressive-search-dropdown" data-nav-digest="k+fyIAyB82R9jVEmroQ0OWwSW3A=" data-nav-selected="0"
          id="searchDropdownBox" name="url" style="display: block;" tabindex="0" title="Search in">
          <option selected="selected" value="search-alias=aps">All Departments</option>
          <option value="search-alias=arts-crafts-intl-ship">Arts &amp; Crafts</option>
          <option value="search-alias=automotive-intl-ship">Automotive</option>
          <option value="search-alias=baby-products-intl-ship">Baby</option>
          <option value="search-alias=beauty-intl-ship">Beauty &amp; Personal Care</option>
          <option value="search-alias=stripbooks-intl-ship">Books</option>
          <option value="search-alias=fashion-boys-intl-ship">Boys' Fashion</option>
          <option value="search-alias=computers-intl-ship">Computers</option>
          <option value="search-alias=deals-intl-ship">Deals</option>
          <option value="search-alias=digital-music">Digital Music</option>
          <option value="search-alias=electronics-intl-ship">Electronics</option>
          <option value="search-alias=fashion-girls-intl-ship">Girls' Fashion</option>
          <option value="search-alias=hpc-intl-ship">Health &amp; Household</option>
          <option value="search-alias=kitchen-intl-ship">Home &amp; Kitchen</option>
          <option value="search-alias=industrial-intl-ship">Industrial &amp; Scientific</option>
          <option value="search-alias=digital-text">Kindle Store</option>
          <option value="search-alias=luggage-intl-ship">Luggage</option>
          <option value="search-alias=fashion-mens-intl-ship">Men's Fashion</option>
          <option value="search-alias=movies-tv-intl-ship">Movies &amp; TV</option>
          <option value="search-alias=music-intl-ship">Music, CDs &amp; Vinyl</option>
          <option value="search-alias=pets-intl-ship">Pet Supplies</option>
          <option value="search-alias=instant-video">Prime Video</option>
          <option value="search-alias=software-intl-ship">Software</option>
          <option value="search-alias=sporting-intl-ship">Sports &amp; Outdoors</option>
          <option value="search-alias=tools-intl-ship">Tools &amp; Home Improvement</option>
          <option value="search-alias=toys-and-games-intl-ship">Toys &amp; Games</option>
          <option value="search-alias=videogames-intl-ship">Video Games</option>
          <option value="search-alias=fashion-womens-intl-ship">Women's Fashion</option>
        </select>
      </div>
    </div>
  </div>
  <div class="nav-fill">
    <div class="nav-search-field ">
      <label for="twotabsearchtextbox" style="display: none;">Search Amazon</label>
      <input type="text" id="twotabsearchtextbox" value="" name="field-keywords" autocomplete="off" placeholder="Search Amazon" class="nav-input nav-progressive-attribute" dir="auto" tabindex="0" aria-label="Search Amazon" spellcheck="false">
    </div>
    <div id="nav-iss-attach"></div>
  </div>
  <div class="nav-right">
    <div class="nav-search-submit nav-sprite">
      <span id="nav-search-submit-text" class="nav-search-submit-text nav-sprite nav-progressive-attribute" aria-label="Go">
        <input id="nav-search-submit-button" type="submit" class="nav-input nav-progressive-attribute" value="Go" tabindex="0">
      </span>
    </div>
  </div>
</form>

GET /gp/help/customer/display.html/ref=fs_hubgateway_ap

<form method="get" action="/gp/help/customer/display.html/ref=fs_hubgateway_ap" class="a-spacing-top-small">
  <div class="a-search a-span12"><i class="a-icon a-icon-search"></i><input type="search" maxlength="500" id="hubHelpSearchInput" placeholder="Type something like, &quot;question about a charge&quot;" name="help_keywords" spellcheck="false"
      class="a-input-text a-span12"></div>
</form>

Name: ue_backdetect get

<form name="ue_backdetect" action="get"><input type="hidden" name="ue_back" value="2"></form>

Text Content

Skip to main content

.us
Deliver to Japan

All
Select the department you want to search in All Departments Arts & Crafts
Automotive Baby Beauty & Personal Care Books Boys' Fashion Computers Deals
Digital Music Electronics Girls' Fashion Health & Household Home & Kitchen
Industrial & Scientific Kindle Store Luggage Men's Fashion Movies & TV Music,
CDs & Vinyl Pet Supplies Prime Video Software Sports & Outdoors Tools & Home
Improvement Toys & Games Video Games Women's Fashion
Search Amazon


EN
Hello, sign in
Account & Lists Returns & Orders
0
Cart

Sign in
New customer? Start here.
Your Lists
Create a List Find a List or Registry AmazonSmile Charity Lists
Your Account
Account Orders Recommendations Browsing History Watchlist Video Purchases &
Rentals Kindle Unlimited Content & Devices Subscribe & Save Items Memberships &
Subscriptions Music Library













Sign in
New customer? Start here.






All

INTERNATIONAL SHOPPING TRANSITION ALERT


We're showing you items that ship to JP. To see items that ship to a different
country, change your delivery address.
Don't Change Change Address
Today's Deals Customer Service Registry Gift Cards Sell Disability Customer
Support
Shop deals in Electronics



Customer Service
Home
Digital Services and Device Support


WELCOME TO AMAZON CUSTOMER SERVICE

What would you like help with today? You can quickly take care of most things
here, or connect with us when needed.

A delivery, order or return
Prime
Payment, charges or gift cards
Login, address, security & privacy
Memberships, subscriptions or communications
Kindle, Fire, Alexa or Other Amazon Devices
eBooks, Prime Videos or Music
Accessibility
Something else


SEARCH OUR HELP LIBRARY




ALL HELP TOPICS

 * Recommended Topics
 * Where's my stuff
 * Shipping and Delivery
 * Returns and Refunds
 * Managing Your Account
 * Security & Privacy
 * Payment, Pricing and Promotions
 * Devices & Digital Solutions
 * Amazon Business Accounts
 * Large Items and Heavy-Bulky Services
 * Other topics & Help sites

Find a missing package that shows as "Delivered"
Most packages arrive on time, but, sometimes, the tracking may show as
"delivered" and you don't have your package.
Late Deliveries
Most packages arrive on time. Orders sometimes show up after the estimated
delivery date.
Track your package
You can find tracking information in your order details. If an order includes
multiple items, each may have separate delivery dates and tracking information.
Check status of a refund
You can check the status of your refund in Your Orders .
Find a missing item from your package
If an item is missing from your package, it may have been shipped separately.
Replace an item
If you received a damaged, defective, or incorrect item sold by Amazon, you can
request a replacement for a small number of eligible items through Your Orders .
Cancel Items or Orders
You can cancel items or orders that haven't entered the shipping process yet.

Track your package
You can find tracking information in your order details. If an order includes
multiple items, each may have separate delivery dates and tracking information.
Find a missing package that shows as "Delivered"
Most packages arrive on time, but, sometimes, the tracking may show as
"delivered" and you don't have your package.
Undeliverable Packages
Occasionally, packages are returned to us as undeliverable.
Find a missing item from your package
If an item is missing from your package, it may have been shipped separately.

More in Where's my Stuff
Carrier Contact Information
We work with the following carriers to deliver items. If you have an issue with
your delivery, you can contact the carriers directly.
Delivery Guarantees
We offer guaranteed delivery on certain delivery speeds and select products.
When guaranteed delivery is available on an order, we'll state this on the
checkout page, with the associated delivery date and cost.
Large Items and Heavy-Bulky Services

Guaranteed Delivery Terms and Conditions
If we provide a guaranteed delivery date on the checkout page, your shipping
fees may be refunded if we miss our promised delivery date.
Collection Points

Amazon Prime benefits

Amazon Prime Terms & Conditions

End Your Amazon Prime Membership
You can end your Prime membership by selecting the End Membership button on this
page.
The Amazon Prime Membership Fee
When your free trial or membership period ends, we'll automatically charge for
the next membership period.

More information on Shipping and Delivery
About Our Returns Policies
Amazon.com and most sellers on Amazon.com offer returns for items within 30 days
of receipt of shipment.
Return Items You Ordered
You can return many eligible items sold on Amazon. When you return an item, you
may see different return options depending on the seller, item, or reason for
return.
Return a Gift
The Returns Center allows gift recipients to return items marked as a gift at
the time of purchase.
Return Costs
Your return shipment is free of charge in some cases. If you return an item
using the return label provided in the Returns Center and the reason for return
isn't a result of an Amazon.com error, the cost of return shipping will be
deducted from your refund.
Track Your Return
You can stay on top of your returns by tracking them in Your Orders.
Refunds
When you return an item, your refund amount and refund method may vary. Check
the payment method that was refunded and the status of your refund in Your
Orders.
Check the Status of Your Refund
You can check the status of your refund in Your Orders.
Exchanges and Replacements
A small number of eligible items can be exchanged or replaced through Your
Orders if your exchange or replacement meets certain criteria, including stock
availability.
Exchange an Item
You can exchange items that qualify through Your Orders.
Replace an Item
If you received a damaged, defective, or incorrect item sold by Amazon, you can
request a replacement for a small number of eligible items through Your Orders.

More in Returns and Refunds
Cancel Items or Orders
You can cancel items or orders that haven't entered the shipping process yet.
Unknown Charges
There are several reasons why you might not recognize a charge.
View Your Gift Card Balance
You can view your Amazon.com Gift Card balance in Your Account.
Request the Closure of Your Account and the Deletion of Your Personal
Information
You can submit a request for us to permanently close your Amazon account and
delete your personal information.
Use Login with Amazon
Login with Amazon lets you use your Amazon user name and password to sign in to
and share information with participating third-party websites or apps.
Change Your Order Information
You can update the shipping address, payment method, and more, on orders that
haven't entered the shipping process by visiting Your Orders in Your Account.

More in Managing Your Account
Amazon.com Privacy Notice

Conditions of Use

Unknown Charges
There are several reasons why you might not recognize a charge.
Identifying Whether an Email, Phone Call, Text Message, or Webpage is from
Amazon
Here are some tips to determine if an email, phone call, text message, or
webpage is not from Amazon.com.
Report Something Suspicious
We take fraud, scam,phishing and spoofing attempts seriously. If you receive
correspondence you think may not be from Amazon, please report it immediately.

More in Security & Privacy
Payment Issues and Restrictions

Strike-through Pricing & Savings
Items on Amazon may display a List Price, Was Price, or other strike-through
pricing or saving information on the product detail page.
Unknown Charges
There are several reasons why you might not recognize a charge.
About US State Sales and Use Taxes
Items sold on Amazon Marketplaces and shipped to locations both inside and
outside the US, including territories, may be subject to tax.
Amazon Credit Cards


More in Payments, Pricing and Promotions
Get Kindle Book Order Refund
Cancel an accidental book order within seven days. Approved refunds are credited
to the original payment source within three to five days.
Cancel Kindle Unlimited Subscription
Follow these steps to cancel your Kindle Unlimited membership.
Cancel Your Prime Video Channel Subscription
Cancel your Prime Video Channel subscriptions online.
Cancel Prime Video Accidental Purchase
You are able to return a Prime Video order within 48 hours if you haven't
attempted to watch or download it.
Cancel Music Unlimited Subscription
Cancel your subscription online.
Issues While Playing Prime Video Titles
What to do when Prime Video titles won't play or if you see error codes such as
1007, 1022, 7003, 7005, 7031, 7135, 7202, 7203, 7204, 7206, 7207, 7230, 7250,
7251, 7301, 7303, 7305, 7306, 8020, 9003, 9074.
Install Prime Video on Your Devices
Using the Prime Video app you will be able to watch Prime Video.
Parental Controls on Prime Video

Set Up a Prime Video PIN

Can't Screen Mirror on Fire TV Devices
To resolve most issues with screen mirroring, make sure that your device and
Fire TV are compatible.
Manage Your Content & Devices


Ask the Digital & Device Community
Amazon Business Help

Using Amazon Prime with Your Business Account
Business Prime is an annual membership program that provides business-specific
features and benefits. These include unlimited fast delivery on eligible items,
advanced visibility of your organization's spend, and more control over
purchasing across your organization.
Tax Exemption
The Amazon Tax Exemption Program (ATEP) allows Amazon Business customers to
apply your tax exemption status to eligible purchases from Amazon.com and
affiliates or other participating sellers.
Manage Your Business Account
Amazon Business provides purchasing solutions that allow registered businesses
and their employees to shop for business supplies on Amazon. You can customize
your business account to suit your business needs.
Order Restrictions
Some orders may face restrictions
Terms & Conditions
These Amazon Business Accounts Terms & Conditions are between Amazon.com
Services LLC and the entity registering for a Business Account.
Trademark Guidelines
These Guidelines apply to your use of trademarks owned by Amazon.com, Inc. or
its affiliates (“Amazon”). You may only use the specific trademarks identified
by Amazon (the “Marks”) and only in materials that have been approved in advance
by Amazon. Strict compliance with these Guidelines is required at all times, and
any use of the Marks in violation of these Guidelines will automatically
terminate any license related to your use of the Marks.

Buying Large and Bulky Items on Amazon
Customize your delivery experience by setting your delivery preferences and
selecting a preferred delivery date.
Special Delivery Options for Large and Bulky Items
Special delivery options availability is based on item and zip code eligibility.
Scheduled Delivery
If your order and delivery address are eligible for Scheduled Delivery for Large
Items, the option to select this delivery method will be available during
checkout.
Ordering a Large Item from a Third-Party Seller
When you order a large item from a third-party seller on Amazon.com, diverse
delivery options may be available at checkout.
Prepare for Your Service Appointment or Large Item Delivery
Before your large item delivery, installation or assembly service appointment,
there are a few things you can do.
Buy Online, Pick Up in Store
If your order and delivery address are eligible for Store Pickup, the option to
select this delivery method will be available during checkout.

More in Large Items and Heavy Bulky Services
Gifts, Gift Cards, and Registries

Redeem a Gift Card
When you redeem an Amazon.com Gift Card or gift voucher to your account, the
funds are stored in Your Account and will automatically apply to your next
eligible order.
Site Features

Ordering

A-to-z Guarantee

Publisher & Vendor Help

Amazon Games

Amazon Physical Stores

Amazon Pharmacy


Help for Amazon Sellers
Associates Program Help
Amazon Web Services

Back to top
Get to Know Us
 * Careers
 * Blog
 * About Amazon
 * Investor Relations
 * Amazon Devices
 * Amazon Science


Make Money with Us
 * Sell products on Amazon
 * Sell on Amazon Business
 * Sell apps on Amazon
 * Become an Affiliate
 * Advertise Your Products
 * Self-Publish with Us
 * Host an Amazon Hub
 * ›See More Make Money with Us


Amazon Payment Products
 * Amazon Business Card
 * Shop with Points
 * Reload Your Balance
 * Amazon Currency Converter


Let Us Help You
 * Amazon and COVID-19
 * Your Account
 * Your Orders
 * Shipping Rates & Policies
 * Returns & Replacements
 * Manage Your Content and Devices
 * Amazon Assistant
 * Help



English $USD - U.S. Dollar United States

Amazon Music
Stream millions
of songs Amazon Advertising
Find, attract, and
engage customers Amazon Drive
Cloud storage
from Amazon 6pm
Score deals
on fashion brands AbeBooks
Books, art
& collectibles ACX
Audiobook Publishing
Made Easy Sell on Amazon
Start a Selling Account   Amazon Business
Everything For
Your Business AmazonGlobal
Ship Orders
Internationally Home Services
Experienced Pros
Happiness Guarantee Amazon Ignite
Sell your original
Digital Educational
Resources Amazon Web Services
Scalable Cloud
Computing Services Audible
Listen to Books & Original
Audio Performances Book Depository
Books With Free
Delivery Worldwide   Box Office Mojo
Find Movie
Box Office Data ComiXology
Thousands of
Digital Comics DPReview
Digital
Photography Fabric
Sewing, Quilting
& Knitting Goodreads
Book reviews
& recommendations IMDb
Movies, TV
& Celebrities IMDbPro
Get Info Entertainment
Professionals Need   Kindle Direct Publishing
Indie Digital & Print Publishing
Made Easy Prime Video Direct
Video Distribution
Made Easy Shopbop
Designer
Fashion Brands Woot!
Deals and
Shenanigans Zappos
Shoes &
Clothing Ring
Smart Home
Security Systems eero WiFi
Stream 4K Video
in Every Room     Blink
Smart Security
for Every Home Neighbors App
Real-Time Crime
& Safety Alerts Amazon Subscription Boxes
Top subscription boxes – right to your door PillPack
Pharmacy Simplified    

 * Conditions of Use
 * Privacy Notice
 * Your Ads Privacy Choices

© 1996-2023, Amazon.com, Inc. or its affiliates