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Text Content

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 * Buy Gift Cards
 * Buy eGift Cards
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Frequently Asked Questions


If you have questions regarding your Vanilla Gift Card, please read below or
call Customer Care.


SHIPPING & DELIVERY

Where can I ship a Gift Card to?

Vanilla Gift Cards can be delivered to one address, which can be different from
the billing address.

You cannot ship Gift Cards to PO Boxes, APO or FPO addresses, or international
addresses. Vanilla Gift does not accept payment methods with addresses from the
state of HI for Gift Cards.

How long does it take for a Gift Card to be delivered?

Delivery time depends on the shipping method selected. You can opt for Rush (2-3
business days), Expedited (3-4 business days), or Standard (5-6 business days).
If you selected a shipping method that has a tracking number it will be emailed
once the order ships.

Most approved eGift orders are delivered within 1 hour but can take up to 24
hours.

Holiday Delivery

We have been working with our carriers to plan for the expected surge in
shipping volume this holiday season, but delays are still expected. While we do
our best to provide our best estimated delivery dates to you, high shipping
volume may result in delays to those estimates.

We will not be responsible for delivery delays due to unforeseen circumstances
beyond our control, such as delays due to severe weather, natural disasters or
strikes. Due to increased safety measures we are taking during COVID-19, orders
may be temporarily delayed beyond our standard shipping times. Because we do not
control these shipments, we cannot guarantee delivery and refunds will not be
issued for delivery delays.


GENERAL INFORMATION & GETTING STARTED

Where can I buy a Vanilla Gift Card?

You can buy Vanilla Gift Cards online at VanillaGift.com. You can also buy them
at participating retail locations.

Where can I find my order history?

To view orders, sign in to VanillaGift.com with your user ID and password, and
view past orders under My Account. You can also click Track Orders and use your
Email Address and Order Number.

Does VanillaGift.com sell eGift cards?

Yes, Vanilla Gift Card sells Gift Cards for email delivery. Please select
‘email’ as a delivery type on your choice of card and follow steps to purchase.
Once you have purchased, your email Gift Card can be accessed as a Vanilla Gift
Virtual Account.

Does my Vanilla eGift Card expire?

Your expiration date is nine (9) years from the date of purchase. This
expiration date is listed on your account for your reference. Funds do not
expire. Contact Vanilla Gift Card customer care for a replacement account number
upon account expiration.


PAYMENT

What payment methods can I use to purchase a Vanilla Gift Card?

You can purchase Gift Cards using Visa, Vanilla, American Express or Discover
credit cards.


LOST OR STOLEN CARDS

What do I do if my Gift Card is lost or stolen?

If you believe that your Card has been lost or stolen, you need to notify us
immediately by calling 1-833-322-6760. You will be asked to provide us with the
Card number and other identifying information. We cannot provide a replacement
unless you provide your Card number and all other requested identifying
information.


USAGE

How do I use my Vanilla Gift Card to shop in-store?

1. Be sure to know your balance before you shop. Check your balance at
https://balance.VanillaGift.com or call 1-833-322-6760. To use your Gift Card
along with another form of payment, just tell the cashier how much you want to
apply to each payment type.

Please note, not all merchants allow split payment transactions and some
transaction types require a hold of up to 20% above the purchase amount. See
your Cardholder Agreement for more information.

2. Swipe your Card and select Credit on the keypad or enter a 4-digit number as
your PIN.

Your Vanilla eGift Card can be used to pay with digital wallets: Apply Pay,
Samsung Pay and Google Pay.

How do I use my Vanilla Gift Card to shop online?

1. Make sure the balance of the Vanilla Gift Card is more than the entire cost
of the purchase, including taxes.

Please note: some transaction types require a hold of up to 20% above the
purchase amount. See your Cardholder Agreement for more information.

2. Select ‘Credit’ or ‘Debit’ as the payment method (Do not select ‘Gift Card’).

3. In the Payment Method section, enter the card information as you would a
credit or debit card.

4. In the Billing Address section, please fill in your name and address.

How do I add my Vanilla Gift Card to a digital wallet?

Your Vanilla eGift Card can be used to pay with digital wallets: Apply Pay,
Samsung Pay and Google Pay.

1.Open the Wallet/App on your device.

2.Follow the on-screen instructions, including entering your card number
manually or taking a picture of your plastic card.

How do I activate my Gift Card?

If your Gift Card was purchased at VanillaGift.com, in most cases, the Card is
ready for use immediately. You can also activate your Gift Card and check the
balance at https://balance.VanillaGift.com or by calling the toll-free number
listed on the back of your Card. You will need to provide your Card number,
valid thru date, and security code located on the back of your Card.

We recommend that you sign your name on the back of the Gift Card, and record
the following information in case your Gift Card is ever lost or stolen: Gift
Card number, 4-digit Card Identification Code on the front of the Card, Security
Code located on the back of the Card, Customer Service phone number.

Where can I use my Vanilla Gift Card?

You can use your Vanilla Gift Card virtually anywhere Vanilla Cards are accepted
within the United States and District of Columbia, except the Gift Card may not
be used for recurring billing or at ATMs.

You can use your Vanilla Gift Virtual Account with any United States-based
online, phone, or mail-order merchants wherever Vanilla debit cards are
accepted. Please remember, you will only be able to shop with merchants in the
United States and District of Columbia. Your Virtual Account cannot be used for
transactions requiring a physical card.

Can I use my Card at gas stations?

When paying at the pump, some merchants can authorize and hold up to $100 or the
full value of your card, whichever amount is smaller to ensure you have
sufficient funds. So, make sure you always know your balance. To avoid the hold
at the pump, give your card to the attendant to prepay for the gas.

Why is the merchant charging me for more than what I signed on my receipt?

Some purchases require a preauthorization wherein the merchant sends in a
transaction for a higher amount than the purchase. This most often occurs at the
gas pump or at a restaurant. When dining out, restaurants typically add 20% to
your total to account for the tip. We are required to approve and hold funds
based on the estimated total until the merchant finalizes the transaction.
Merchant finalization can take up to 7 business days.

Can I convert a Vanilla eGift Card into a physical, plastic gift card?

No, we cannot transfer your funds onto a physical gift card.

Can I get cash with my Vanilla Gift Card?

Vanilla Gift Cards cannot be used at ATMs nor can you get cash back from any of
your purchases.

How do I check the balance on my Vanilla Gift Card?

Simply go to https://balance.VanillaGift.com and enter your Gift Card’s Security
Code, Expiration Date, and Card Number.


CANCEL ORDER

Can I cancel an order?

In the interest of processing your order as quickly as possible, once your order
has been processed and you receive an order confirmation email, there is only a
brief window of time where you will be able to cancel your order after it has
been placed. We highly encourage you to review your cart and checkout details
before checking out.

Why was my Gift Card order canceled?

Please call Customer Service at 1-844-433-7898 to get details about your
canceled order.

Can I get a refund on my Gift Card purchase?

You may be able to get a refund on your purchase. Terms and conditions apply.
See Cardholder Agreement for details or call 1-844-433-7898 to find out how you
can get a refund on your purchase.


SECURITY & FEES

Are there monthly fees or usage fees with my Vanilla eGift Card?

There are no fees associated with your Vanilla eGift Card, other than the
purchase fee.

I lost my order confirmation email. How can I get it reissued to me?

Please contact Vanilla Gift Card for assistance at 1-844-433-7898 to obtain
another order confirmation email.

How do I resend an eGift Card if the recipient didn’t receive the email?

If the recipient did not receive the eGift Card email, you can resend the email
by going to VanillaGift.com. Click Track Order and either log in or enter your
email address used to order. Click My Orders under My Account. Once you’ve
located the purchase, you can resend the email.

If you and/or the recipient have not received your eGift and you need to resend
or change the email address, please click on the Change/Resend email link in
your email titled Your Order Is On Its Way.


CONTACT US

Gift Cards already purchased

If you have questions about a Vanilla Visa® Gift Card already purchased, please
contact Vanilla Visa® Gift Card for assistance at 1-833-322-6760.

Purchasing Gift Cards

If you have questions about purchasing Gift Cards online: 1-844-433-7898.

More Options
 * Track Order
 * Retail Locations
 * Shop FAQs
 * Contact Us
 * Site Map



Offers valid with promotion code at checkout until advertised expiration date.
Offers cannot be combined. Offers are only valid on VanillaGift.com. Purchase
Fees or Shipping Charges may apply subject to terms of the offer. Read specific
offer for complete details. Please note that a promotion code provided in
connection with a particular offer on VanillaGift.com is intended only for use
by the recipient of the offer and is not valid on Gift Card purchases made
through any third party sites.

Only credit, charge, and debit cards as well as fully registered and approved
general purpose reloadable cards may be used to make purchases on the site.
Single load cards (e.g. gift cards) may not be used. Gift Cards are not
available for sale to HI residents. Vanilla Gift does not accept payment methods
with addresses from the state of HI for Gift Cards. Vanilla Gift does not accept
payment methods with addresses from the states of AZ or NM for orders equal to
or greater than $1,000 within a 24-hour period for Gift Cards or Business Gift
Cards.

Vanilla Visa® Gift Cards are issued by TBBK Card Services, Inc., MetaBank®, N.A.
or Sutton Bank, pursuant to a license from Visa U.S.A. Inc. MetaBank, N.A. and
Sutton Bank, Members FDIC. See the back of your card for issuing bank. Vanilla
Discover® Gift Cards are issued by The Bancorp Bank, Member FDIC. Vanilla
Mastercard® Gift Cards are issued by The Bancorp Bank, MetaBank, N.A. or Sutton
Bank pursuant to license by Mastercard International Incorporated. Mastercard is
a registered trademark, and the circles design is a trademark of Mastercard
International Incorporated. Vanilla Bill Payment Prepaid Visa Cards are issued
by TBBK Card Services, Inc. pursuant to a license from Visa U.S.A. Inc. Vanilla
Bill Payment Prepaid Mastercard is issued by The Bancorp Bank pursuant to
license by Mastercard International Incorporated. Cards may be used in the U.S.
and District of Columbia everywhere Visa debit cards, Debit Mastercard or
Discover cards are accepted. No cash or ATM access. Terms and conditions apply.
See Cardholder Agreement for details. Cards are distributed and serviced by
InComm Financial Services, Inc., which is licensed as a Money Transmitter by the
New York State Department of Financial Services. NMLS ID# 912772.

Colorado, Maryland, and Texas customers: View information about addressing
complaints regarding our money services business.

Copyright © 2020 InComm Payments. All Rights Reserved.

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Please send me tips, news, and special offers from and on behalf of Vanilla. I
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Privacy Policy.

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Legal Policies
 * Sutton Privacy Policy
 * TBBK Card Services, Inc. Privacy Policy
 * The Bancorp Bank Privacy Policy
 * MetaBank, N.A. Privacy Policy
 * Terms of Use
 * Cardholder Agreements
 * Accessibility Statement
 * Ad Choices



At Vanilla Gift, we are committed to safeguarding your privacy. As defined in
our Privacy Statement, our service providers collect information about your use
of this website through cookies and similar technologies to present content or
ads on websites that are tailored to your interests. This tool allows you to
manage our service providers' use of this information for online behavioral
advertising on websites. Please understand that if you choose to update your
cookie preferences, the tool will place a cookie on your device to allow your
choices to be honored. Please note that if you delete or remove cookies from
your device, you will also remove this preference cookie and you will have to
renew your choices. Please note that the use of this tool will not affect your
preferences with respect to ads placed on mobile applications. You can opt out
of receiving online behavioral advertising from Vanilla Gift in mobile
applications by turning off mobile device ad tracking or resetting the
advertising identifier in your device settings. For more information, please see
the links below and read our Privacy Statement.
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