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GENERAL TERMS & CONDITIONS


GENERAL TERMS AND CONDITIONS FOR THE USE OF THIS WEBSITE

This website is published by Alternative Airlines Limited of Suite 9A, Gatwick
House, Peeks Brook Lane, Horley, Surrey, RH6 9ST, United Kingdom. Your use of
this website is conditional on your acceptance of the terms and conditions
contained herein.


LIMITATION OF USE

The content and information on this website is for private non-commercial use
only. You agree not to modify, copy, distribute, transmit, display, perform,
reproduce, publish, or sell any information, software, products, or services
obtained from this website. Images on this site are incorporated for viewing
purposes only and may not be saved or downloaded in any format.


DISCLAIMER

The information, software, products and services published on this website may
include inaccuracies or typographical errors. Alternative Airlines and its
affiliates do not guarantee the accuracy of any of the information contained
herein, and disclaim liability for inaccuracies. Alternative Airlines and its
affiliates may make improvements or changes to this website and its contents at
any time.

Alternative Airlines and its affiliates make no representations about the
suitability of information, software, products and services contained in this
website for any purpose. The inclusion or offering for sale of any products or
services on this website does not constitute any endorsement or recommendation
of such products and services by Alternative Airlines or its affiliates.

Alternative Airlines is an agent for the carriers and suppliers providing travel
or other services offered for sale on this website. All travel and other
services offered for sale on this website are subject to the terms and
conditions of the applicable carrier or supplier.

Alternative Airlines and its affiliates are not liable for the acts, errors,
omissions, representations, warranties, breaches or negligence of any carrier or
supplier for whom they act as agent or for any personal injuries, death,
property damage or other damages or expenses resulting therefrom. Alternative
Airlines and its affiliates have no liability and will make no refund for any
delay, cancellation, overbooking, strike, force majeure or other causes beyond
their direct control.


INDEMNIFICATION

You agree to indemnify and hold harmless Alternative Airlines its affiliates,
and/or their respective suppliers and any of their officers, directors,
employees and agents from and against any claims, causes of action, demands,
recoveries, losses, damages, fines, penalties or other costs or expenses of any
kind or nature including but not limited to reasonable legal and accounting
fees, brought by third parties as a result of (i) your breach of these terms and
conditions; (ii) your violation of any law or the rights of a third party; or
(iii) your use of this website.


UNLAWFUL USE

As a condition of your use of this website, you warrant to Alternative Airlines
that you will not use this website for any purpose that is unlawful or
prohibited by these terms, conditions, and notices.


LINKS TO OTHER WEBSITES

This website may contain links or references to websites operated by parties
other than Alternative Airlines. Alternative Airlines is not responsible for
their contents or your use of them and does not imply any endorsement or
recommendation of the material on such websites.


TRAVEL SAFETY

Although most travel, including travel to international destinations, is
completed without incident, travel to certain destinations may involve greater
risk than others. Alternative Airlines recommends that you review any travel
prohibitions, warnings, announcements and advisories issued by the UK Government
and the UK Foreign and Commonwealth Office Travel Advice Unit prior to booking
travel to international destinations.

Alternative Airlines and its affiliates do not represent or warrant that travel
that may be offered for sale on this website is advisable or without risk.
Alternative Airlines and its affiliates are not liable for losses or damages
that may result from travel to any destination.


AIRLINE'S TRAVEL RESTRICTIONS:

Airlines are implementing NEW travel restrictions due to covid-19. Airlines have
different requirements that you must follow to allow you to travel and we ask
that you refer to your chosen Airlines website for the latest and most up to
date information. We would recommend that you check with your chosen airline
within 72 hours prior to your departure date. Alternative Airlines will not be
liable in the event you are denied travel due to new Covid-19 restrictions.

Due to increased safety measures, screening and social distancing being
implemented at most airports, we would encourage you to arrive a minimum of 4
hours before your departure time. Please be aware, you are likely to experience
queues and delays due to the NEW travel restrictions and measures which have
been put in place.


PRE BOOKABLE EXTRAS AND ONBOARD SERVICE CHANGES:

Some airlines may change their offering of pre bookable extras such as seats or
additional baggage and you might find that the service on board may also differ
due to NEW restrictions being in place. Alternative Airlines will not be liable
if the service on board differs due to new restrictions being in place.


TRAVEL RESERVATIONS

Travel Services are offered for sale on the basis of availability provided
directly or through electronic global distribution systems by the carriers and
suppliers for whom Alternative Airlines acts as agent. On rare occasions
carriers may fail to keep this availability updated in real time and in the
event that capacity is no longer available at the quoted price they may cancel
reservations before tickets have been issued. In this event Alternative Airlines
will attempt to offer a suitable alternative or we will refund any payment
received but Alternative Airlines and its affiliates will not accept any
liability for the consequences of cancelled reservations. In the event of a
payment dispute Alternative Airlines reserves the right to cancel your booking
without warning and no refund will be processed.

If you are booked to travel with an airline that unfortunately ceases trading,
as we are just the agent issuing the ticket, we will not be responsible for
providing you with a refund of the money you have paid. You will need to claim
via your credit card company in the appropriate way. This position does not
impact any recourse you may have with your payment processor.

Flights sold via Alternative Airlines are not ATOL protected. Alternative
Airlines is a flight-only travel agency and therefore ATOL protection does not
apply.

Cancelling your booking:
If you decide not to travel on the flights that you booked, you will need to
know what the fare rules are. These would have been advised to you at time of
booking. If your ticket is non refundable then Alternative Airlines have no
influence over the decision of the airline and you will not receive any money
back. If the ticket is partially or fully refundable, please note that any bags
and/or seats and the service fees paid to Alternative Airlines are non
refundable. Alternative Airlines will charge a service fee in addition to any
fees and charges payable to the carrier or supplier.


THROUGH FARES

When booking multiple flights to get to your chosen destination, we will always
endeavor to book a throughfare that will enable your luggage to be checked-in
all the way to your final destination. There will be occasions when this may not
be possible due to individual airline restrictions. In these cases if there are
any flight delays, Alternative Airlines will not be responsible for any costs
associated with this.

Roundtrip flights with 2 or more one-way fares

Because each ticket is considered separate, if you wish to cancel, then you must
make sure that both of the tickets are cancelled individually with the airline,
and each flight will have their own set of rules which may differ.

If one of your flights is cancelled by the airline and you still have other
flights to take, then you may not be entitled to a refund on your unused
flights, it will be down to the individual fare rules with the airline.

Please ensure you use online check in before the flights in case of any delay.

COVID-19 for roundtrip flights with 2 or more one-way fares:

You may have to clear customs and check in for your next flight at the airport
which may mean you have to follow local quarantine rules. We recommend you check
with the airline and local authorities for the most up to date quarantine rules.
Alternative Airlines cannot be held responsible for passing this information on
to you as it changes on a regular basis.


NO SHOW POLICY ON SCHEDULED FLIGHTS:

No Show:
Please note that if you have no show for your flight then the ticket becomes
invalid and non refundable.

If you have booked a scheduled carrier and choose not to travel on the flights
in the same order / sequence as booked, then your return flight will
automatically be cancelled by the airline. The price you have paid is based on
the routing you originally booked. Once the airline have cancelled the ticket,
then it cannot be reinstated or refunded. This is not something that Alternative
Airlines can change, it is an automated process that happens with the airlines
directly. Therefore, if you know you cannot travel on the flights in the order
booked you may need to amend or cancel the booking. This will be done under the
ticket rules as you purchased.


CANCELLATION WITHIN 24 HOURS

Some airlines allow customers to cancel within 24 hours of booking their
flights. Please be aware that this may only be applicable if you book direct
with the airline. Please ensure you read the airlines terms and conditions.
Alternative Airlines have no choice but to follow the airlines policies and have
no influence over what the airline say.

If your flight does fall under a policy that allows for a full refund within 24
hours. The 24 hours starts from when you confirm your booking. Alternative
Airlines is open from 9am - 9pm UK time, and if your 24 hour cancellation period
expires whilst we are closed, and you contact us during this time, then you will
not be entitled to a refund. You must contact us within our opening hours and
allow us time to process the refund to qualify for a refund.


CANCELLATION PROTECTION

For certain non-refundable bookings we offer Cancellation Protection through our
partner Refund Protect. This allows yourself or anyone in your party to be
refunded 100% of your booking in the event that you or anyone in your party
cannot attend due to one of the terms covered by Refund Protect.

By choosing to protect your booking you provide permission for Alternative
Airlines to send your name and booking details to Refund Protect in order to
protect your booking and agree to their terms & conditions.

We are not responsible for the terms and conditions, or any decision that Refund
Protect make, and their decision is final.

By purchasing Cancellation Protection, you have agreed to the terms and
conditions of this product.


KLARNA

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm,
Sweden, we offer you the following payment methods. Payment is to be made to
Klarna.

 * Pay in [14] days: The payment period is 14 days from the date tickets are
   issued. You can find the complete terms and conditions for the markets where
   this payment method is available here: United Kingdom, Germany, Sweden,
   Norway, Denmark, Finland, Austria and the Netherlands.
 * Slice it: With the financing service from Klarna you can pay your purchase in
   flexible or fixed monthly instalments according to the conditions stated in
   the checkout. The instalment payment is due at the end of each month after
   submission of a separate monthly invoice by Klarna. Further information
   regarding Slice It including terms and conditions and Standard European
   Consumer Credit Information you can find here for the markets where this
   payment method is available: Austria, the United Kingdom, Germany, Sweden,
   Norway, Denmark and Finland.
 * Direct banking: Available in Germany, Austria and the Netherlands. Your
   account will be debited directly after you make your booking.
 * Direct Debit: Available in Germany, Sweden, Austria and the Netherlands. Your
   account will be debited after tickets are issued. You will be notified about
   the date(s) by email.
 * Card Payments: Available in Germany. The amount will be reserved on your card
   and will be debited after tickets are issued.

The payment methods Pay in [14] days, Slice It and direct debit are only
available in case of a positive credit assessment. For this purpose, during the
order process and handling of your purchase, we forward your data for an address
and credit check to Klarna. We can only offer you the payment methods available
based on the result of the credit check. General information about Klarna and
the user terms per country can be found on klarna.com. Your personal data is
handled in accordance with applicable data protection law and in accordance with
the information in Klarnas privacy statement.

Alternative Airlines Limited is authorised and regulated by the Financial
Conduct Authority (FCA FRN 911943) and acts as a credit intermediary and not a
lender, offering credit products provided by a limited number of finance
providers, including Klarna Bank AB (publ). Finance is only available to
permanent UK residents aged 18+, subject to status, terms and conditions apply.

Late or missing repayments may have serious consequences for you and cause you
serious money problems.


CRYPTO CURRENCIES

Please note that not all Crypto currencies have the functionality to provide you
with a refund, therefore we may have to refund you via other methods such as
PayPal, bank transfer or an Alternative Airlines voucher.


FLIGHT ROUTINGS AND SELFCONNECT

Flights offered may not necessarily take the most direct route and may involve
changes of aircraft and/or airline during the journey. Carriers reserve the
right to change routings and stopping points without notice. Alternative
Airlines and its affiliates are not liable for losses or damages that may result
from any change to the planned routing.

If a flight is described as "direct" this indicates that there is no change of
aircraft planned during the journey although stops may be made en-route for
technical reasons or to let passengers on or off.

If a flight is described as "nonstop" this indicates that the airline plans to
operate without any intermediate stop.

The term "SelfConnect" is used to indicate that the routing consists of two or
more separate flight bookings and it is the passengers' responsibility to convey
themselves and their baggage between the two flights. 


FLY NOW PAY LATER

If you have purchased your flight using Fly Now Pay Later, then the terms and
conditions of Fly Now Pay Later takes precedence over the fare rules imposed by
the airline on your chosen ticket. Any changes or cancellations to your ticket
has to be approved by Fly Now Pay Later. Without Fly Now Pay Later's approval,
no changes or cancellations can be made.


INTERNATIONAL TRAVEL REGULATIONS

It is your responsibility to ensure that all passengers for whom you book travel
will comply with all applicable regulations including passport, visa, health and
documentation regulations applicable in the county of departure and in each
country visited including transit stops and flight changes. Alternative Airlines
and its affiliates will not accept any liability for the consequences of any
passenger failing to comply with any such regulations.


SANCTIONED REGIONS

Alternative Airlines does not sell flights to or from or within the following
countries on www.alternativeairlines.com. These countries are Iran, Cuba, North
Korea, Syria and the Crimea Region and Luhansk and Donetsk. It is not possible
to purchase flights to or from or with these specific countries listed above.
Payment is disabled for any flight search involving these countries and will not
be available.


SPECIAL BAGGAGE

Taking some larger or heavier items onto your flight might be restricted by the
airline, if the flight is full and there is no additional room in the hold of
the aircraft.


MODIFICATION OF THESE TERMS

Alternative Airlines reserves the right to change the terms, and conditions
applicable to users of this website.


GENERAL

This agreement is governed by the laws of England and Wales. You hereby consent
to the exclusive jurisdiction of the English courts in all disputes arising out
of or relating to the use of this website. Use of this website is unauthorised
in any jurisdiction that does not give effect to all provisions of these terms
and conditions, including without limitation this paragraph.

If any part of this agreement is determined to be invalid or unenforceable
pursuant to applicable law including, but not limited to, the warranty
disclaimers and liability limitations set forth above, then the invalid or
unenforceable provision will be deemed superseded by a valid, enforceable
provision that most closely matches the intent of the original provision and the
remainder of the agreement shall continue in effect.

This agreement constitutes the entire agreement between, you, the customer and
Alternative Airlines with respect to this website.


USE OF THIS WEBSITE

This website is provided solely to assist customers to determine the
availability of travel-related goods and services and to make legitimate
reservations or otherwise transact business with carriers and suppliers, and for
no other purposes. You warrant that you are at least 18 years of age and possess
the legal authority to enter into this agreement and to use this website in
accordance with all terms and conditions herein. You agree that the travel
services reservations facilities of this Web site shall be used only to make
legitimate reservations or purchases for you or for another person for whom you
are legally authorised to act. You understand that overuse or abuse of the
travel services reservation facilities of the Web site may result in you being
denied access to such facilities.

Separate terms and conditions will apply to your reservation and purchase of
travel-related goods and services that you select. You agree to abide by the
terms or conditions of purchase imposed by any supplier with whom you elect to
deal, including, but not limited to, payment of all amounts when due and
compliance with all rules and restrictions regarding availability and use of
fares, products, or services. Special rules and restrictions may apply to a
fare, product or service selected by you. You understand that any violation of
any such suppliers conditions of purchase may result in cancellation of your
reservation(s) or purchase and in your forfeiting any monies paid for such
reservation(s) or purchase. Further, such a violation may result in Alternative
Airlines debiting your account for any costs that Alternative Airlines or its
affiliates may incur as a result of the violation. Service charges and payment
processing charges paid to Alternative Airlines are non-refundable. In the event
that you elect to cancel or amend any travel arrangement through the agency of
Alternative Airlines as permitted by the carrier or supplier then Alternative
Airlines will charge a service fee in addition to any fees and charges payable
to the carrier or supplier. You shall be completely responsible for all charges,
fees, duties, taxes, and assessments arising out of your use of this website.

If an airline cancels or delays a flight, is unable to provide previously
confirmed space, fails to stop at your stop-over or destination point, or causes
you to miss a connecting flight on which you holds a reservation, you may be
entitled to certain remedies from the airline in accordance with EC Council
Regulation 261/04 and you should raise this with the airline concerned.

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