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TERMS OF USE



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USING GENESYS WEBSITES

These Terms of Use govern your use of this website and all of its features and
web pages (collectively, the “Site”). Please read these Terms of Use carefully.




ACCEPTANCE

Genesys Cloud Services, Inc. and its subsidiaries and affiliates (“Genesys”,
“we”, “us”, “our”) provide this Site subject to these Terms of Use. By accessing
and using the Site, you accept and agree to these Terms of Use. If you do not
agree to these Terms of Use, please do not use the Site.


LIMITED AUTHORIZATION TO ACCESS AND USE THE SITE

You may download, view, copy, or print information and documents published by
Genesys on the Site (the “Information”) only for private use or for
non-commercial use within your organization, or if you are a Genesys Partner,
your or your customer’s organization, and solely for the purpose of supporting
Genesys products and services. The Information may not be altered or modified in
any way. You agree that any download, copy, print, or use of the Information by
you will retain all copyright and other proprietary notices in the same form and
manner as in the original. No other use of the Information is authorized without
prior written authorization from Genesys. For the sake of clarity, “Information”
does not include the design or layout of the Site, in whole or in part, or
trademarks and service marks displayed on the Site.


USE OF SOFTWARE

Any software that could be made available to download within the Site (the
“Software”) is the copyrighted work of Genesys or its suppliers. Your use of the
Software is subject to the terms of the software license agreement (the “License
Agreement”) that accompanies or is included with the Software, service orders,
and other terms and conditions that apply. You must read the License Agreement
and confirm your agreement to its terms and conditions prior to installing or
using the Software.


ONLINE COMMUNITIES

Genesys may provide Online Communities and services related to those Online
Communities such as forums, blogs, discussion groups, chat areas, newsgroups, or
other messaging or communication functions. Genesys is not obligated to provide
any technical support for the Online Communities. To the extent technically
allowed by the Site, you agree to use the Online Communities only to upload,
post, send, and receive messages (including feedback and suggestion), files,
documents, graphics, images, and other content or materials (collectively the
“Content”) that are related to the scope of the Online Community.

You will use the Online Communities exclusively in a non-commercial manner.
While Genesys employees may provide information related to Genesys products and
services in the Online Communities, the employees are not an official customer
support channel, and any opinions expressed by them in the Online Communities
are those of the author and do not necessarily reflect the views of Genesys.
Genesys does not endorse, support, represent or guarantee the accuracy,
reliability, or truthfulness of any Content or communications in the Online
Communities. You understand that by using the Site, you may be exposed to
Content that might be harmful, offensive, inaccurate or otherwise inappropriate,
or in some cases, Content that has been mislabeled or is otherwise deceptive.
Under no circumstances will Genesys be liable in any way for any Content,
including, but not limited to, any errors or omissions in any Content, or any
loss or damage of any kind incurred as a result of the use of any Content
posted, emailed, transmitted, or otherwise made available by or through the
Site.


PROHIBITED USER CONDUCT

While using the Site, including services and features offered on or through the
Site, you will not in whatever manner or form, directly or indirectly:

 * Use the Site or any Online Community in connection with, or for the purpose
   of, surveys, contests, solicitation of funds, chain letters, junk email,
   spamming or any duplicative or unsolicited messages;
 * Upload Content that contains viruses, Trojan horses, time bombs, corrupted
   files or any other equivalent software or programs that may damage the
   operation of the Site (or any part of it) or another’s (including Genesys’s)
   computer or property;
 * Defame, abuse, harass, invade, threaten or otherwise violate the legal rights
   of other users;
 * Restrict or inhibit another user from using and enjoying the Site or any
   Online Community;
 * Transmit or facilitate the transmission, distribution or dissemination of any
   Content which is false or misleading; promotes bigotry, racism, hatred or
   harm against any group or individual; or is obscene or indecent;
 * Infringe another’s rights such as, but not limited to, intellectual property
   rights;
 * Falsify or delete any copyright management information including material
   contained in a file that is uploaded;
 * Attempt to gain unauthorized access to part of the Site, another’s user
   account, computer systems, or networks connected to a Genesys server;
 * Attempt to damage, disable, overburden, or impair the Site or a Genesys
   server or any network connected to a Genesys server;
 * Download any file posted by another user that you know, or reasonably should
   know, cannot be lawfully reproduced, displayed, performed, and/or distributed
   in such manner;
 * Harvest or otherwise collect information about others, including email
   addresses or other personal information;
 * Impersonate any person or entity or misrepresent your affiliation with any
   other person or entity;
 * Create a false identity for the purpose of misleading others; or
 * Violate any applicable laws, regulations, or codes of conduct.


RIGHT TO MONITOR AND REMOVE SUBMISSIONS

Genesys reserves the right, but has no obligation, to monitor the Online
Communities, and Genesys reserves the right to review any Content uploaded,
posted, or sent, and to remove any Content in Genesys’s sole discretion.


YOUR CONTENT

Genesys does not claim title to or ownership of the Content. However, by
uploading, posting, sending or otherwise transmitting any Content to any part of
the Site, including the Online Communities, or submitting any Content to
Genesys:

 * You grant Genesys and any sublicensees elected by Genesys a perpetual,
   worldwide, royalty-free, irrevocable, nonexclusive right and license to use,
   copy, reproduce, publicly display or perform, modify, adapt and/or reformat,
   translate, publish, transmit and distribute such Content (or any part of it)
   in any form, medium, or technology now known or later developed with the
   right to sublicense any or all of such rights;
 * At Genesys’s or sublicensees’ option, you agree to have your name published
   in connection with your Content or you agree to waive such right;
 * You warrant and represent that you own, control or have all the necessary
   rights to the Content including, but not limited to, the rights necessary to
   upload, post, send or otherwise transmit the Content and to grant licenses
   and sublicenses such as those set forth above; and
 * Any ideas, suggestions, or other information submitted or sent to Genesys,
   including comments to blogs or posts in the Online Communities, will be
   deemed not to be confidential or secret, and may be used by us in any manner
   consistent with the Genesys Privacy Policy.


USER INFORMATION

In order to access certain parts of the Site, you may be asked to provide
personal information. Our information collection and use policies with respect
to your personal information are set forth in the Genesys Privacy Policy. You
acknowledge and agree that you are solely responsible for the accuracy and
content of your personal information. You are fully responsible and liable for
maintaining the confidentiality of your username and password, and for any and
all activities that occur under your password as well as for any loss or damage
incurred by Genesys or any third party due to the use of your password or
account by someone else. You agree to notify Genesys immediately of any
unauthorized use of your password and/or account or any breach of security.


THIRD-PARTY WEBSITES, CONTENT, AND SERVICES

Genesys may make available a link to a third party’s website. The linked sites
are not under the control of Genesys, and Genesys is not responsible for the
products, services, information, contents, or any form of transmission which may
be provided by or through any linked site, any link contained in a linked site,
or any changes or updates to such sites, even if owned by affiliates of Genesys.
Genesys provides such links only as a convenience and does not endorse such
linked site or its use or content. Any reliance on the contents of a third-party
site is done at your own risk, and you assume all responsibilities and
consequences resulting from such reliance.


RESTRICTED RIGHTS LEGEND

Use, copy, or disclosure by the government of the United States is subject to
the restrictions set forth in the Defense Federal Acquisition Regulation
Supplement (DFARS) § 252.227-7013(c)(1)(ii) and the Commercial Computer Software
License at 48 C.F.R. § 52.227-19.


EXPORT CONTROL RESTRICTIONS

You may not access, download, use, or export the Information (including the
Software and Content) in violation of United States export laws or regulations,
or in violation of any other applicable laws or regulations. You and your
organization agree to comply with all export laws, restrictions, and regulations
of any United States or foreign agency or authority, and not to directly or
indirectly provide or otherwise make available the Information (including the
Software and Content) in violation of any such restrictions, laws, or
regulations, or without all necessary approvals. As applicable, you will obtain
and bear all expenses related to any necessary licenses and/or exemptions with
respect to the use of the Information outside of the United States. The
Information (including the Software and Content ) may not be downloaded or
otherwise provided or made available, either directly or indirectly, (a) to any
country subject to United States trade sanctions, to individuals or entities
controlled by such countries, or to nationals or residents of such countries
other than nationals who are lawfully admitted permanent residents of countries
not subject to such sanctions; or (b) to persons listed by the United States
Treasury Department as “Specially Designated Nationals and Blocked Persons” or
by the United States Commerce Department in its “Table of Denial Orders”. By
agreeing to the Terms of Use, you represent and warrant that you and your
organization, if applicable, are not (a) located in, under the control of, or a
national or resident of, any such country; or (b) a person on the “Specially
Designated Nationals and Blocked Persons” or “Table of Denial Orders” lists.


DISCLAIMERS

Any and all the Information (including the Software and Content) provided on the
Site are provided on an “as is” and “as available” basis without warranty of any
kind, either express or implied, including, but not limited to, the implied
warranties of merchantability or fitness for a particular purpose or any
warranties regarding workmanlike efforts, lack of negligence or
non-infringement.

Genesys makes no warranty that the Software, Information, Content, results, or
materials that may be obtained from the use of the Site or any tools or services
available or offered through the Site will be accurate or reliable; or the
quality of any products or services described in the Site will meet your
expectations.

The content of the Site may include technical inaccuracies or typographical
errors. Genesys does not warrant that the electronic functions contained in the
Site will be uninterrupted or error free, that defects will be corrected, or
that the Site or the server that makes it available are free of viruses or bugs
or represents the full functionality, accuracy, reliability of the information
available through the Site. Genesys does not endorse and is not responsible for
the accuracy or reliability of any Content on the Site, or for any offensive,
defamatory, obscene, unlawful or infringing Content made thereon by anyone other
than an authorized representative of Genesys acting in his or her official
capacity.

In the future, changes may be added to the information herein but there will be
no duty to update the Site. Genesys may make improvements or changes in the
products or programs described on the Site at any time without notice.


LIMITATION OF LIABILITY

Neither Genesys nor any of its directors, officers, employees, or other
representatives will be held liable for errors contained herein, or for any
direct, indirect, special, punitive, incidental or consequential damages such
as, but not limited to, loss of data, loss of profits or revenues, loss of
business, loss of reputation, or any economic loss arising out of, or in
connection with the furnishing, the access, or use, or inability to use the
Site, or reliance on any of the information provided or materials contained in
the Site even if advised of the possibility of such damages. In no event will
Genesys nor any of its directors, officers, employees, or other representatives
be held liable for or in connection with any Content posted, transmitted,
exchanged or received by or on behalf of any user or other person on or through
the Site.

The aggregate liability of Genesys and any of its directors, officers,
employees, or other representatives to you for all damages, losses, and causes
of action (whether in contract or tort, including, but not limited to,
negligence) arising from the Terms of Use or your use of the Site will not
exceed, in the aggregate, the amount, if any, paid by you to Genesys for your
use of the Site or purchase of products or services via the Site. Some
jurisdictions do not allow the exclusion or limitation of liability for
incidental or consequential damages; so the above limitation or exclusion may
not apply to you to the extent prohibited by law.


INDEMNIFICATION

You and your organization agree to defend, indemnify and hold Genesys, its
directors, officers, employees, or representatives harmless from and against any
and all claims, damages, expenses (including reasonable attorney fees), losses
or liabilities arising out of or in connection with your access to or use of the
Site, including the Online Communities. Genesys reserves the right, at its own
expense, to assume the exclusive defense and control of any matter otherwise
subject to indemnification by you, and in such case, you agree to cooperate with
our defense of such claim.


TERMINATION

Genesys may, at its option, terminate or restrict without notice any user’s
access (and any account of such person) to the Site without prejudice to its
right to claim for indemnification of damages in case of termination for breach
of the Terms of Use.


CLAIMS OF COPYRIGHT INFRINGEMENT

Genesys will investigate notices of copyright infringement and take appropriate
actions under the Digital Millennium Copyright Act, Title 17, United States
Code, Section 512(c)(2) (“DMCA”). Pursuant to the DMCA, notifications of claimed
copyrighted infringement (the “Notification”) must be submitted in writing to
the following Designated Agent for the Site:

Genesys Cloud Services, Inc.
Attn. Chief Patent and Intellectual Property Counsel
Attn: Margaret Baumgartner, DMCA Designated Agent

7601 Interactive Way
Indianapolis, IN 46278
United States of America

Or email to: copyrights@genesys.com, Attn: Chief Patent and Intellectual
Property Counsel, DMCA Designated Agent

To be effective, the written Notification must include the following:

 * A physical or electronic signature of a person authorized to act on behalf of
   the owner of an exclusive right that is allegedly infringed;
 * Identification of the copyrighted work claimed to have been infringed, or if
   multiple copyrighted works at a single online site are covered by a single
   Notification, a representative list of such works at that site;
 * Identification of the material that is claimed to be infringing or to be the
   subject of infringing activity and that is to be removed or access to which
   is to be disabled, and information reasonably sufficient to permit the
   Service Provider to locate the material;
 * Information reasonably sufficient to permit the service provider to contact
   the complaining party, such as an address, telephone number, and if
   available, an electronic mail address at which the complaining party may be
   connected;
 * A statement that the complaining party has good faith belief that use of the
   material in the manner complained of is not authorized by the copyright
   owner, its agent or the law; and
 * A statement that the information in the Notification is accurate and, under
   penalty of perjury, that the complaining party is authorized to act on behalf
   of the owner of an exclusive right that is allegedly infringed.


APPLICABLE LAW AND DISPUTE RESOLUTION

The Terms of Use as well as all matters relating to your access to and use of
the Site will be governed by the laws of the State of California, to the
exclusion of its conflict of law provisions and, where applicable, with the
federal law of the United States. Any dispute, legal action or proceeding
relating to your access to and use of the Site or interpretation of the Terms of
Use will be subject to the exclusive jurisdiction of the California state courts
in and for San Mateo County, California (or, if there is federal jurisdiction,
the United States District Court for the Northern District of California), and
you and Genesys irrevocably agree to submit to the personal and exclusive
jurisdiction of these courts and that venue therein is proper and convenient.
Any judgment or order by any court having proper jurisdiction against either you
or Genesys may be enforced in any court having jurisdiction over you or Genesys
as the case may be.


PROPRIETARY RIGHTS

As between Genesys and you, Genesys owns and reserves all rights, title and
interest in and to the Site, the Information, and the Content, including but not
limited to any copyrights, trademark rights, patent rights, and other
intellectual property and proprietary rights therein.


INTELLECTUAL PROPERTY NOTICES

Copyright © 2021 Genesys Cloud Services, Inc. All rights reserved. You are
authorized to copy documents published by Genesys Cloud Services, Inc. (“Genesys
US”) on the Site only as specifically permitted by these Terms of Use.

Genesys and the Genesys logo are trademarks and service marks of Genesys US and
may not be used, in whole or in part, in any manner without Genesys US’s prior
written permission. All other trademarks are owned by their respective owners.

Any product, process or technology described in the Site may be subject to other
intellectual property rights reserved by Genesys US. Unless otherwise expressly
authorized in the Site, no right to use any such intellectual property rights is
granted hereunder.


MODIFICATION TO THE TERMS OF USE

Genesys may update and make changes to the Terms of Use at any time without
prior notification. When we do so, we will also revise the date at the bottom of
the first page of the Terms of Use. With respect to the Genesys Privacy Policy,
material changes will be notified to you by placing prominent notice on the
Site.


CONTACT INFORMATION

If you have any questions about the Terms of Use, please contact us
at legal@genesys.com.


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About Genesys

Every year, Genesys® orchestrates billions of remarkable customer experiences
for organizations in more than 100 countries. Through the power of our cloud,
digital and AI technologies, organizations can realize Experience as a Service℠,
our vision for empathetic customer experiences at scale. With Genesys,
organizations have the power to deliver proactive, predictive, and hyper
personalized experiences to deepen their customer connection across every
marketing, sales, and service moment on any channel, while also improving
employee productivity and engagement. By transforming back-office technology to
a modern revenue velocity engine Genesys enables true intimacy at scale to
foster customer trust and loyalty.

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Accessibility StatementCompliance status

We firmly believe that the internet should be available and accessible to anyone
and are committed to providing a website that is accessible to the broadest
possible audience, regardless of ability.

To fulfill this, we aim to adhere as strictly as possible to the World Wide Web
Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA
level. These guidelines explain how to make web content accessible to people
with a wide array of disabilities. Complying with those guidelines helps us
ensure that the website is accessible to blind people, people with motor
impairments, visual impairment, cognitive disabilities, and more.

This website utilizes various technologies that are meant to make it as
accessible as possible at all times. We utilize an accessibility interface that
allows persons with specific disabilities to adjust the website’s UI (user
interface) and design it to their personal needs.

Additionally, the website utilizes an AI-based application that runs in the
background and optimizes its accessibility level constantly. This application
remediates the website’s HTML, adapts its functionality and behavior for
screen-readers used by blind users, and for keyboard functions used by
individuals with motor impairments.

If you wish to contact the website’s owner please use the website's form

Screen-reader and keyboard navigation

Our website implements the ARIA attributes (Accessible Rich Internet
Applications) technique, alongside various behavioral changes, to ensure blind
users visiting with screen-readers can read, comprehend, and enjoy the website’s
functions. As soon as a user with a screen-reader enters your site, they
immediately receive a prompt to enter the Screen-Reader Profile so they can
browse and operate your site effectively. Here’s how our website covers some of
the most important screen-reader requirements:

 1. Screen-reader optimization: we run a process that learns the website’s
    components from top to bottom, to ensure ongoing compliance even when
    updating the website. In this process, we provide screen-readers with
    meaningful data using the ARIA set of attributes. For example, we provide
    accurate form labels; descriptions for actionable icons (social media icons,
    search icons, cart icons, etc.); validation guidance for form inputs;
    element roles such as buttons, menus, modal dialogues (popups), and others. 
    
    Additionally, the background process scans all of the website’s images. It
    provides an accurate and meaningful image-object-recognition-based
    description as an ALT (alternate text) tag for images that are not
    described. It will also extract texts embedded within the image using an OCR
    (optical character recognition) technology. To turn on screen-reader
    adjustments at any time, users need only to press the Alt+1 keyboard
    combination. Screen-reader users also get automatic announcements to turn
    the Screen-reader mode on as soon as they enter the website.
    
    These adjustments are compatible with popular screen readers such as JAWS,
    NVDA, VoiceOver, and TalkBack.
    
    
 2. Keyboard navigation optimization: The background process also adjusts the
    website’s HTML and adds various behaviors using JavaScript code to make the
    website operable by the keyboard. This includes the ability to navigate the
    website using the Tab and Shift+Tab keys, operate dropdowns with the arrow
    keys, close them with Esc, trigger buttons and links using the Enter key,
    navigate between radio and checkbox elements using the arrow keys, and fill
    them in with the Spacebar or Enter key.
    
    Additionally, keyboard users will find content-skip menus available at any
    time by clicking Alt+2, or as the first element of the site while navigating
    with the keyboard. The background process also handles triggered popups by
    moving the keyboard focus towards them as soon as they appear, not allowing
    the focus to drift outside.
    
    Users can also use shortcuts such as “M” (menus), “H” (headings), “F”
    (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.

Disability profiles supported on our website
 * Epilepsy Safe Profile: this profile enables people with epilepsy to safely
   use the website by eliminating the risk of seizures resulting from flashing
   or blinking animations and risky color combinations.
 * Vision Impaired Profile: this profile adjusts the website so that it is
   accessible to the majority of visual impairments such as Degrading Eyesight,
   Tunnel Vision, Cataract, Glaucoma, and others.
 * Cognitive Disability Profile: this profile provides various assistive
   features to help users with cognitive disabilities such as Autism, Dyslexia,
   CVA, and others, to focus on the essential elements more easily.
 * ADHD Friendly Profile: this profile significantly reduces distractions and
   noise to help people with ADHD, and Neurodevelopmental disorders browse,
   read, and focus on the essential elements more easily.
 * Blind Users Profile (Screen-readers): this profile adjusts the website to be
   compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A
   screen-reader is installed on the blind user’s computer, and this site is
   compatible with it.
 * Keyboard Navigation Profile (Motor-Impaired): this profile enables
   motor-impaired persons to operate the website using the keyboard Tab,
   Shift+Tab, and the Enter keys. Users can also use shortcuts such as “M”
   (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to
   jump to specific elements.

Additional UI, design, and readability adjustments
 1. Font adjustments – users can increase and decrease its size, change its
    family (type), adjust the spacing, alignment, line height, and more.
 2. Color adjustments – users can select various color contrast profiles such as
    light, dark, inverted, and monochrome. Additionally, users can swap color
    schemes of titles, texts, and backgrounds with over seven different coloring
    options.
 3. Animations – epileptic users can stop all running animations with the click
    of a button. Animations controlled by the interface include videos, GIFs,
    and CSS flashing transitions.
 4. Content highlighting – users can choose to emphasize essential elements such
    as links and titles. They can also choose to highlight focused or hovered
    elements only.
 5. Audio muting – users with hearing devices may experience headaches or other
    issues due to automatic audio playing. This option lets users mute the
    entire website instantly.
 6. Cognitive disorders – we utilize a search engine linked to Wikipedia and
    Wiktionary, allowing people with cognitive disorders to decipher meanings of
    phrases, initials, slang, and others.
 7. Additional functions – we allow users to change cursor color and size, use a
    printing mode, enable a virtual keyboard, and many other functions.

Assistive technology and browser compatibility

We aim to support as many browsers and assistive technologies as possible, so
our users can choose the best fitting tools for them, with as few limitations as
possible. Therefore, we have worked very hard to be able to support all major
systems that comprise over 95% of the user market share, including Google
Chrome, Mozilla Firefox, Apple Safari, Opera and Microsoft Edge, JAWS, and NVDA
(screen readers), both for Windows and MAC users.

Notes, comments, and feedback

Despite our very best efforts to allow anybody to adjust the website to their
needs, there may still be pages or sections that are not fully accessible, are
in the process of becoming accessible, or are lacking an adequate technological
solution to make them accessible. Still, we are continually improving our
accessibility, adding, updating, improving its options and features, and
developing and adopting new technologies. All this is meant to reach the optimal
level of accessibility following technological advancements. If you wish to
contact the website’s owner, please use the website's form

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