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FREE WEBINAR: INTEGRATING NPS AND CUSTOMER EMOTIONS FOR LEVELING UP CX INSIGHTS

by Evely Kaasiku | Jun 6, 2024 | General, Webinar


JOIN US TO LEARN HOW MEASURING NPS ALONGSIDE CUSTOMER EMOTION DATA CAN ELEVATE
YOUR CX INSIGHTS TO THE NEXT LEVEL.



Date: June 19

Time: 9 am BST (UTC +1), 10 am CEST (UTC +2), 11 am EEST (UTC +3)

Running time: 45 min

Can’t attend live? Register anyway, and we’ll send you a recording.

>> Save your free seat here



The latest Future CX Outlook research shows that the Net Promoter Score (NPS)
remains the most used Customer Experience KPI. However, many CX professionals
globally have stated that measuring only NPS is not enough. NPS is a powerful
tool, but to truly capture the voice of the customer, we need to delve deeper
into their emotions.

Join us on June 19, when we’ll discuss with Jaakko Männistö, globally awarded CX
leader and CEO of Feedbackly, how to improve the quality of your CX insights and
make them more actionable by integrating NPS with customer emotional experience
data.




IN THIS WEBINAR, YOU WILL LEARN:


 * The synergy between NPS and customer emotions: Learn how combining these
   insights can provide a comprehensive view of customer satisfaction.
 * Actionable strategies: Discover techniques to effectively integrate emotional
   feedback into your CX programs.
 * Practical examples: See how to leverage this holistic approach in practice to
   drive customer loyalty and business growth.







ABOUT THE SPEAKER:



JAAKKO MÄNNISTÖ
Awarded CX Leader, Founder, Researcher

Jaakko is a startup entrepreneur and an internationally awarded CX professional.
Jaakko is a founder and CEO of Feedbackly, co-founder of CX Academy and CXforum.
He is also one of the developers of the Emotional Value Index (EVI®) measurement
framework and a global front-runner in Emotional Experience.



This webinar is brought to you by CXforum, Carepage, and Feedbackly.




SAVE YOUR FREE SEAT HERE:


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