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UPCOMING WEBINAR: How to Become a DEX Leader: Best Practices from DEM Experts —
Sept. 6, 2022, 11 a.m. EDT


 * Platform
   
   Digital Experience Cloud, powered by SysTrack
   
   Whether your employees are across the room, in the next town, or on the other
   side of the globe, we help you ensure they have an optimized digital
   experience.
   
   The Forrester Wave™: End-User Experience Management, Q3 2022
   
   Platform Features
   
   Intelligent Edge
   
   Intelligent Edge collects over 10,000 data points every 15 seconds to detect
   and resolve issues without intervention from IT.
   
   DEX Library
   
   Solutions to solve specific business challenges and drive IT’s strategic
   influence.

 * Solutions
   
   Digital Employee Experience
   
   Digital employee experience (DEX) measures the quality of your workforce's
   interaction with the technology they need to get their jobs done.
   
   Integrations
   
   Reap the full benefits of your IT investments with SysTrack.
   
   Microsoft Citrix VMware ServiceNow
   
   Solution Categories
   
   Digital Workplace Optimization
   
   Create dynamic and agile digital workplaces, optimized for productivity and
   user experience.
   
   Hardware Rationalization Application Analysis Endpoint Transformation
   
   IT Service Delivery
   
   Empower IT to root out issues, proactively address problems, and automate
   resolutions.
   
   All-in-One Workspace Proactive Services Root Cause Analysis
 * Why Lakeside
   
   Partners
   
   Partner Program
   
   Capitalize on a growing Digital Employee Experience marketplace with
   Lakeside.
   
   Success Stories
   
   See how organizations around the world transform their IT operations.
   
   Support
   
   Customer Gateway
   
   Access additional support resources and our knowledge base through our
   Customer Gateway.
   
   Support
   
   Get in touch with our team and see our platform in action.
   
   Company Overview
   
   About Us
   
   Learn about our mission to empower IT with the best digital experience
   management platform.
   
   Leadership
   
   Meet the team who is driving our innovation to unlock incredible digital
   experiences.
   
   Careers
   
   Become a part of our team. We believe happy, productive people are essential
   to our success.
   
   Customer Reviews
   
   See how we enable our customers worldwide to optimize their IT operations.

 * Resources
   
   Resource Center
   
   Discover our demos, webinars, white papers, use cases, and solution briefs.
   
   Lakeside Software's Digital Productivity Report 2022
   
   Blog
   
   Read our latest articles on digital experience management.
   
   Case Studies
   
   Find out how we help our clients to transform their IT operations.
   
   White Papers
   
   Explore our resources about proactive IT support and digital experience.
   
   Product Briefs
   
   Learn how Lakeside's platform improve IT efficiency and user productivity.
   
   Solution Briefs
   
   Discover how to improve the end-user digital experience and reduce IT costs.
   
   Webinars
   
   See Digital Experience Cloud in action and discover all it can do.
   
   Videos
   
   Watch videos about workplace analytics, DEX, and more.
   
   News
   
   Read our latest news and events.


Log In Get a demo
 * Platform ⇒
   * ⇐ Platform
   * Digital Experience Cloud, powered by SysTrack
   * Intelligent Edge
   * DEX Library
 * Solutions ⇒
   * ⇐ Solutions
   * Digital Employee Experience
   * Digital Workplace Optimization
   * IT Service Delivery
 * Why Lakeside ⇒
   * ⇐ Why Lakeside
   * Partners
   * About Us
   * Leadership
   * Careers
   * Customer Reviews
 * Resources ⇒
   * ⇐ Resources
   * Resource Center
   * Blog
   * Case Studies
   * White Papers
   * Product Briefs
   * Solution Briefs
   * Webinars
   * Videos
   * News




PRIVACY STATEMENT

Last Revised August 15, 2022       

LAKESIDE SOFTWARE, LLC (together with its affiliated companies) (“we” or
“Lakeside”) is committed to protecting your privacy. This privacy statement
(together with any other documents referenced herein) explains how we collect,
use, disclose, and secure information about individuals that constitutes
personal data under applicable data protection and privacy laws (hereinafter,
“Personal Data”) that is obtained via our website(s), our software applications,
our communications (including email messages), and the services we provide to
our customers (collectively, the “Services”). This statement also describes your
choices and rights with respect to any Personal Data processed by Lakeside. By
using the Services, you consent to the collection activities and data practices
described in this privacy statement. If you do not agree to this privacy
statement, please do not use the Services.

 

If you provide Personal Data of a third-party to Lakeside (e.g., when you sign
up a colleague to receive information from or about Lakeside, when you provide
information about a person to enable such person to have credentials or receive
Services, or you analyze Personal Data of that person using Lakeside’s
Services), you represent and warrant to Lakeside that you have all necessary
authority to provide that information to Lakeside and to grant to Lakeside all
rights in the information necessary for Lakeside to do everything with that
information that this privacy statement permits Lakeside to do. Third-party
services or applications that are used in connection with the Services may have
their own privacy terms. Those terms should be read independent of this privacy
statement.

 

We may update this statement from time to time and we encourage you to review
this statement periodically. Lakeside will post any changes to this statement on
its website. Your continued use of the Services and/or your continued provision
of your information to Lakeside will be subject to the terms of the then-current
privacy statement. This privacy statement was last updated on August 15, 2022.

 

Legal Bases for Processing of Personal Data

Lakeside processes your Personal Data where (i) the processing is necessary to
provide you (or your employer) our Services or otherwise perform a contract with
you (or your employer), (ii) we have obtained your consent for an identified
activity, (iii) it is necessary to comply with a legal or regulatory obligation,
or (iv) for other legitimate interests (e.g., providing for the security and
safety of the Services, to make/receive payments, to prevent and detect fraud,
and/or to track your activities on our websites and/or software applications for
purposes of personalization, optimization and advertising).

 

Collection of Personal Data by Lakeside

 

Personal Data that Lakeside collects

Lakeside may automatically receive and store certain information (e.g., IP
address and hostname) about you when you use our Services. Lakeside may also
collect information such as name, email address, associated account name,
information about your business role, information about the device you use to
access our Services, and information about your service requirements. If you or
your employer uses our software then we might also collect information such as
device identifier, web browsing data, application performance metrics,
application window focus, and file size information. As discussed in more detail
below, we and our service providers may use a variety of technologies, including
cookies, to assist in this activity.

In addition, we use certain third parties to evaluate the use of our Services,
to gather user feedback, and to improve the Lakeside customer experience. If you
voluntarily provide us your email address when providing optional in-product
feedback, we may combine your email address with usage data collected by such
third parties.

If you sign up for one of our promotions, submit information to us via social
media sites, participate in our surveys, apply for a job with Lakeside, or
comment on any of our public message boards then we may also use that
information. In addition, Lakeside may collect payment and billing information
when you register for paid Services.

 

How Lakeside collects Personal Data

Lakeside collects some information from you when you provide it to Lakeside.
This may occur through our website(s) or software applications, at conferences
or marketing events, or typical business outreach initiatives. If you are an
employee of our customer, we may also obtain data about you from your employer
or via your employer’s use of our Services. We collect and process such data
when:

 * Your employer provides us with your work-related information so that we may
   provide your employer with our Services
 * You contact our Help Desk for support
 * You interact with us for product research and development
 * You use or view our website(s)
 * Your employer deploys our Services to a device that you authenticate to or
   otherwise interact with

If you interact with our sales team or contact our Help Desk, we may also
collect your telephone number or other related contact information. Lakeside may
also source some of your information which is publicly available on the internet
or published by our third-party service providers. Whenever we collect
information about you from a third-party we ensure we are legally entitled to do
so.

 

When applying for a role with Lakeside you may be asked for specific personal
information to determine your potential suitability for employment with us. This
could include your physical location, contact information, resume details,
educational background, prior work experience, professional certifications, and
other information relevant to the role. In certain instances, we may ask you to
voluntarily disclose sensitive Personal Data for legitimate recruitment-related
purposes (e.g., to comply with anti-discrimination laws and/or for government
reporting obligations).

 

When a customer purchases our software, we process Personal Data under such
customer’s instructions and in accordance with the applicable customer’s
contract with Lakeside. Our customer controls and is responsible for correcting,
deleting, or updating the information it processes using the software and for
complying with any regulations or laws that require notice, disclosure, or the
obtaining of consent prior to transferring such Personal Data to Lakeside.

 

Use and Disclosure of Personal Data

Lakeside, and/or our service providers, will use your information for various
business and operational purposes such as:

 * Administering your account with Lakeside
 * Conducting internal business operations in support of our Services
 * Contacting you regarding Lakeside products and other related subjects
 * Customizing content and offers provided to you
 * Investigating and helping to prevent security incidents
 * Analyzing trends impacting our Services or industry
 * Complying with applicable law and exercising our legal rights
 * For any other lawful purpose with your consent 

If you are an employee of our customer, Lakeside also collects your data so that
we can:

 * Provide, manage, support, and improve our Services
 * Respond to your or your employer’s requests for technical support
 * Create de-identified data for analytics and benchmarking purposes
 * Perform our obligations under the contract we have with your employer

For purposes set forth herein, we may combine the information that we collect
through the Services with information that we receive from other sources and use
such combined information in accordance with this statement. We may also
aggregate and/or de-identify (aka “pseudonymize”) any information collected
through the Services so that such information can no longer be linked to you or
your employer. We may use such aggregated or de-identified data in accordance
with this statement and the contract we have with your employer.

 

Data Transfers to Recipients Outside of the EEA/UK

Lakeside is a global company headquartered in the United States. To facilitate
our global operations we may transfer your data to countries where our
affiliated companies and third-party service providers are located, including
the United States, Australia, India, Japan, Europe, and the United Kingdom.
Lakeside has executed Standard Contractual Clauses with each of its affiliates
and third-party service providers and has implemented other appropriate
safeguards with them. These clauses permit Lakeside to transfer data from the
EEA/UK to third countries, including the United States. You can ask for more
information at privacy@lakesidesoftware.com.

 

Disclosure of Personal Data to Third Parties

Lakeside may share, transfer or disclose your Personal Data to third parties, as
required or permitted by applicable law. We share Personal Data with our
subsidiaries, affiliates, and contractors who process Personal Data on behalf of
Lakeside. We also provide Personal Data to our channel partners, such as
distributors and resellers, to fulfill product and information requests, and to
provide customers and prospective customers with information about Lakeside and
its products and services. We also share Personal Data with other third parties
for the purposes for which we receive the Personal Data (e.g., performance of
contractual obligations and rights). We may also disclose Personal Data where
necessary or appropriate to (i) comply with applicable law and regulatory
processes, (ii) response to requests from public and government authorities,
(iii) enforce our contracts, or (iv) protect our own legal rights. Additionally,
we may share, transfer or disclose your Personal Data with third parties (e.g.,
advisors, potential transactional partners, or service providers) in connection
contemplation and completion of any corporate transaction in which Lakeside is
acquired by or merged with another company. From time to time we may aggregate
or de-identify information about use of the Services and individuals. We may
share or disclose such aggregate or de-identified information with any third
party for any lawful purpose.

 

Marketing

Lakeside may contact you in your role as an employee of a potential customer to
market our Services.  You may opt-out of receiving such marketing outreach by
following the instructions at the bottom of the applicable communication or at
any time by e-mailing privacy@lakesidesoftware.com.

 

Data Retention

Lakeside will retain your information for only so long as needed to provide you
(or your employer) our Services and to otherwise fulfill the purposes described
in this statement. We will retain and use your Personal Data as required or
permitted by applicable law, including to comply with our legal or business
record keeping obligations.

 

Protection of Personal Data

Lakeside maintains reasonable physical, technical, administrative, and
organizational security measures intended to protect your Personal Data from
accidental loss, alteration, unauthorized disclosure or unlawful destruction.
These measures are commensurate with the sensitivity of the Personal Data we
maintain about you.

 

Information About Our Use of Cookies

When you visit our websites, sign up for a Lakeside account, attend a virtual
event hosted by us, or request more information about Lakeside then we may
collect information automatically using tracking technologies like cookies or
similar functionalities. Cookies are text files placed on your computer to
collect standard Internet log information and visitor behavior details.

 

Lakeside and our partners use cookies or similar technologies to analyze trends,
administer our websites, monitor visitor behavior, gather information about site
traffic, and remember user preferences. You can set your browser to notify you
when cookies are being set or to block certain cookies altogether. However, in a
few cases, some of our website features may not function as a result of cookies
being blocked by you. Please consult the “help” section of your browser for more
information customizing your cookie settings.

 

We use the following types of cookies:

 * Essential
 * Preferences
 * Analytics

Essential cookies are strictly necessary to provide you with our Services. They
allow us to provide you with the essential features of our website, such as
website navigation or logging in the secured areas.

 

We use other types of cookies only with your prior consent. Preferences cookies
allow our websites to remember your preferences for use, such as your login
details, preferred language, and other customizable details. Analytics cookies
provide us with information about the traffic and users’ behavior on our
websites. This includes the number of visitors, number of clicks to pages, and
others. Most often, the data these cookies collect is anonymous. However, in
some cases, the data may be related to a pseudonymous identifier that may be
related to your device.

 

Information About Persons Under the Age of 18

It is Lakeside’s policy to refrain from knowingly collecting or maintaining
Personal Data relating to any individual under the age of 18. If you are under
the age of 18, please do not supply any Personal Data to Lakeside. If you are
under the age of 18 and have already provided Personal Data to Lakeside, please
have your parent or guardian contact Lakeside immediately using the information
below so that Lakeside can remove such information from its files. If you are
the parent or guardian of a person under the age of 18 and you have reason to
believe that that person’s Personal Data has been collected by Lakeside, please
contact Lakeside immediately.

 

Your Rights

Subject to local data protection laws, you may have certain rights with respect
to any of your Personal Data provided to Lakeside. Depending on the applicable
laws these rights may include the following:

 * The right to access and review such Personal Data
 * The right to request that Lakeside amend or correct any inaccurate or
   outdated information
 * The right to request that your Personal Data no longer be processed by
   Lakeside or that such processing be restricted
 * The right to request portability of your Personal Data
 * The right to request that your Personal Data be deleted by Lakeside
 * The right to complain to a data protection authority about processing of your
   Personal Data (Contact details for data protection authorities in the EEA are
   available here)
 * The right not to be discriminated against or denied Services for exercising
   your privacy rights

To exercise your rights, please contact us by using the information set forth in
the Contact Information section below. Lakeside will evaluate all requests and
provide our response within the time period mandated by applicable law. Please
note, however, that you may be directed by Lakeside to make a separate request
of your employer in the event that your employer is a customer of Lakeside using
our Services to process your Personal Data. Lakeside may also require that you
provide us with confirming information to verify your identity before we respond
to your request. Additionally, you should be aware that certain Personal Data
may be exempt from such requests (e.g., where Lakeside is required to keep such
information to comply with a legal obligation).

 

Additional Disclosures for California Residents

The California Consumer Privacy Act (“CCPA”) requires businesses to disclose
whether they sell Personal Data. As a business covered by the CCPA, Lakesides
does not sell Personal Data.  We may share Personal Data with third parties or
allow them to collect Personal Data from our sites as set forth above.
Authorized agents may exercise rights on behalf of California consumers, but we
reserve the right to also verify the consumer’s identity.

 

Contact Information

If you have questions, concerns or suggestions related to our privacy statement
or our data protection practices then you may contact us via email at:
privacy@lakesidesoftware.com or write to us at: 2 Oliver Street, Suite 700,
Boston, MA 02109, USA, Attn: Legal Department. If you are contacting Lakeside to
exercise your rights regarding your Personal Data please indicate in which
country and/or state you reside. Lakeside is committed to working with you to
obtain a fair resolution of any complaint or concern about privacy.

Privacy Statement | Terms and Conditions | Trademark Usage | Contact Us

© 2017-2022 Lakeside Software, LLC. All Rights Reserved.

 * Platform
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 * All-in-One Workspace
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 * Root Cause Analysis

 * Use cases
 * End-User Experience
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 * Service Desk Operations
 * Hardware Rationalization
 * Software Utilization

 * PARTNERS
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 * Why Lakeside
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 * Contact Us