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Submission: On September 18 via api from US — Scanned from DE
Submission: On September 18 via api from US — Scanned from DE
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Solutions product Get an overview of Assembled’s Support Ops platform, from intuitive scheduling to world-class reporting capabilities. Explore solutions * Scheduling at scale * Short-term forecasting * Real-time management * Performance management * Vendor management * Metrics management * Back office management * Quality assurance * Integrations COMPARE to * Alvaria * Calabrio * Genesys * NICE * Playvox * Tymeshift * Verint * watch a demo View now resources product help * Support * What’s new * Services * API documentation * Status page * Security learn + connect * Blog * Events * University * Podcast * WFM Glossary * WFM Changemakers case studies Read more about how Assembled helps leading brands rise to the occasion. PricingCustomers company meet assembled * About * Careers * * * * we’re hiring Join the team sign in Start Now demo Features product Get an overview of Assembled’s Support Ops platform, from intuitive scheduling to world-class reporting capabilities. Explore solutions * Scheduling at scale * Short-term forecasting * Real-time management * Performance management * Vendor management * Metrics management * Back office management * Quality assurance * Integrations COMPARE to * Alvaria * Calabrio * Genesys * NICE * Playvox * Tymeshift * Verint * watch a demo View now resources product help * Support * What’s new * Services * API documentation * Status page * Security learn + connect * Blog * Events * University * Podcast * WFM Glossary * WFM Changemakers case studies Read more about how Assembled helps leading brands rise to the occasion. pricing Customers company meet assembled * About * Careers * * * * we’re hiring Join the team sign in request demo request demo THE FIRST ALL-IN-ONE WFM FOR CX TEAMS AND BPOS Make optimal staffing decisions, gain visibility into outsourced and in-house contact center performance, and unlock new ways to serve evolving customer needs — all with Assembled. EXPLORE INTERACTIVE DEMO EXPLORE INTERACTIVE DEMO Trusted by the most customer-centric companies in the world Assembled for Vendor Management The first and only solution to natively integrate with your WFM platform, bringing unparalleled visibility into scheduling, billing, and performance across your entire BPO network. Explore interactive demo * BPO staffing planner * BPO heatmaps * BPO real-time management * WFM integrations * Vendor site permissions SOLUTIONS TO OPTIMIZE YOUR SUPPORT OPERATIONS Our cloud-based, omnichannel Support Ops platform fits the needs of today’s modern support organization, giving everyone from workforce managers to team leads to agents what they need to maintain exceptional customer experiences. Manage BPO efficiency Streamline staffing for BPOs and assess escalation rates and first call response to hold teams accountable to service agreements. Learn more Forecast for any scenario Accurately forecast and plan for multi-channel or omnichannel environments using our out-of-the box, configurable models or your own. Learn more Schedule like a pro Easily build or automate SLA-proof schedules based on agent availability, grade of service agreements, contact patterns, and more. Learn more Address adherence live Get a realtime picture of agent and vendor adherence and occupancy, and make critical intra-day changes to ensure teams meet SLAs. Learn more Unlock team performance Understand support team performance, coach agents, and diagnose root causes of missed SLAs by drilling down agent productivity, escalation rates, and more. Learn more Access and organize data Use our open API and CSV exports to pull performance metrics into and out of your own business intelligence tools like Looker and Tableau for leadership-ready reporting. Learn more explore pricing Best-in-class integrations that you can always count on With Assembled, you’re guaranteed high-quality connections to the tools that matter and data that flows in reliably. Our integrations account for the true nuances and needs of the modern support team, nothing less. Learn more Partnership over vendorship is our daily motto It’s what makes Assembled different. We’re committed to your journey, starting with a speedy implementation process all the way to proactive customer success and support along the way. Learn more OUR CUSTOMERS SEE REAL RESULTS. ARE YOU NEXT? From increased productivity to meaningful cost savings, Assembled drives the outcomes that transform and elevate the support organization. calculate your roi 80 % Decrease in manual reporting time 2 x Increase in SLA performance 25 % Increase in agent productivity Scalability is a huge factor in our partnership with Assembled. We're able to automate efficiently, make more informed decisions, and take additional inputs into account when optimizing customer experience. Jackie Chung Casper We say this a lot as a team: “let Assembled do its thing.” Assembled is like seeing in 4-D - you see things that you weren’t able to see before. It is like the Claritin commercial where the fogginess is lifted. Amy Coleman Lulus Assembled really stood out. Beyond just working, it felt like it was one of the only workforce management tool that was built for today. Laura Levy Monday.com Assembled's platform helps us forecast, plan, and staff so that on a day-to-day basis, every interaction with Zoom is a delightful one. Kara Allen Zoom Assembled is the first platform we've worked with that gives both the workforce manager and agents a great experience. Kevin Rury, Workforce Analyst read case study SEE US IN ACTION. Want to know how Assembled can help your team rise to the occasion? Set up time with us to learn more! request demo Product FeaturesIntegrationsServicesPricingAPI docsWhat's new Company AboutCareersSecurityPrivacy policyTerms of serviceServices agreement Solutions Scheduling at scaleShort-term forecastingReal-time managementPerformance managementVendor managementMetrics managementBack office managementQuality assuranceAssembled for Zendesk Resources BlogEventsUniversityCustomer storiesROI calculatorErlang-C calculatorCapacity PlannerStatus pageSupport INDUSTRY eCommerceFintechHealthcareSaaS compare to TymeshiftPlayvoxCalabrioVerintGenesysNICEAlvariaSurfboard subscribe to our newsletter Thank you! You're subscribed! Oops! Something went wrong while submitting the form. Sitemap Features ForecastsSchedulingAnalyticsIntegrations CustomersPricingAboutCareersBlogSupportSign inRequest demo word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word mmMwWLliI0fiflO&1 mmMwWLliI0fiflO&1 mmMwWLliI0fiflO&1 mmMwWLliI0fiflO&1 mmMwWLliI0fiflO&1 mmMwWLliI0fiflO&1 mmMwWLliI0fiflO&1