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GET https://petsure.com.au

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Text Content

Skip Navigation

Discover our 2024 Pet Health Monitor Report

Uncover everything from the most common health issues in cats and dogs, to
understanding treatment costs and knowing when it’s time to visit the vet. Click
here to learn more.

 * Pet Owners
   * Pet parent hub
     Use our tools and resources to help protect your pet from the unexpected.
   * Vet services guide
     We dig into some common pet treatment conditions and the costs you may
     encounter.
   * Taking care of pet expenses
     We explore five different options to help you take care of vet bills.
   * Frequently asked questions
     We help answer the most commonly asked questions about pet insurance.
   * Policy finder
     Understand the different types of pet insurance policies available to help
     you find the right fit for your pet.
   * Compare Pet Insurance
     Research some of the available insurance brands and products that are
     administered and/or issued by PetSure.
   * Policy tool hub
     Your hub for policy management, claims support and condition-specific
     tools.
   * Policy support centre
     We’re here to help with these pet insurance policy tools and resources.
   * 
     Close
 * Vets
 * Knowledge Hub
 * About Us
   * About PetSure
     Learn more about Australia’s only general insurer solely dedicated to pets.
   * People
     Meet the PetSure board and management team.
   * Partners
     Browse our partners to find the perfect policy for your pet.
   * Community
     See how PetSure is actively supporting communities and causes.
   * Careers
     Are you passionate about pet healthcare? Join the PetSure team. Check out
     our current vacancies.
   * Services
     Market leading innovation ensuring the best for pets.
   * In the News
     Read articles about PetSure in leading publications
   * Pet Health Monitor
     The Pet Health Monitor provides a comprehensive overview of the top trends
     in pet health and pet ownership in Australia
   * Meet The Experts
     Get to know more about our authors
   * 
     Close
 * Claims
   * How to make a claim
     Discover the many convenient ways you can make a pet insurance claim.
   * Claim on the spot with GapOnly®
     No more waiting to be reimbursed, with on the spot access to your pet
     insurance benefit for eligible claims.
   * Policy tools & forms
     Get the most from your policy with these handy tools and supporting
     documents.
   * 
     Close
 * Contact Us
   


Search for:
Search for:

 * Pet Owners
   * Pet parent hub
     Use our tools and resources to help protect your pet from the unexpected.
   * Vet services guide
     We dig into some common pet treatment conditions and the costs you may
     encounter.
   * Taking care of pet expenses
     We explore five different options to help you take care of vet bills.
   * Frequently asked questions
     We help answer the most commonly asked questions about pet insurance.
   * Policy finder
     Understand the different types of pet insurance policies available to help
     you find the right fit for your pet.
   * Compare Pet Insurance
     Research some of the available insurance brands and products that are
     administered and/or issued by PetSure.
   * Policy tool hub
     Your hub for policy management, claims support and condition-specific
     tools.
   * Policy support centre
     We’re here to help with these pet insurance policy tools and resources.
   * 
     Close
 * Vets
 * Knowledge Hub
 * About Us
   * About PetSure
     Learn more about Australia’s only general insurer solely dedicated to pets.
   * People
     Meet the PetSure board and management team.
   * Partners
     Browse our partners to find the perfect policy for your pet.
   * Community
     See how PetSure is actively supporting communities and causes.
   * Careers
     Are you passionate about pet healthcare? Join the PetSure team. Check out
     our current vacancies.
   * Services
     Market leading innovation ensuring the best for pets.
   * In the News
     Read articles about PetSure in leading publications
   * Pet Health Monitor
     The Pet Health Monitor provides a comprehensive overview of the top trends
     in pet health and pet ownership in Australia
   * Meet The Experts
     Get to know more about our authors
   * 
     Close
 * Claims
   * How to make a claim
     Discover the many convenient ways you can make a pet insurance claim.
   * Claim on the spot with GapOnly®
     No more waiting to be reimbursed, with on the spot access to your pet
     insurance benefit for eligible claims.
   * Policy tools & forms
     Get the most from your policy with these handy tools and supporting
     documents.
   * 
     Close
 * Contact Us
   




WE’RE HERE WHEN
YOU NEED US.

We’re proud to have answered
over 3,000 calls and emails
from customers every single
day in 2022.






PETSURE.
FOR A LIFE WITH PETS.

PetSure is a pet health company, and an industry leader as the first general
insurer in Australia that’s solely dedicated to pets.






DELIVERING VALUE
TO CUSTOMERS IN 2022

We supported pet parents with
2.5 million healthcare moments
– that’s the population of Brisbane.






HELPING YOU CARE
FOR YOUR PET
IS OUR NORTH STAR

We support over 7,000 customers per day with answering questions about their
policy and claiming for veterinary procedures.






FOCUSING ON
PET HEALTH

In 2022, we processed approximately
4,000 claims per day to help
our pets get back on their paws.






WE’RE HERE WHEN
YOU NEED US.

We’re proud to have answered
over 3,000 calls and emails
from customers every single
day in 2022.






PETSURE.
FOR A LIFE WITH PETS.

PetSure is a pet health company, and an industry leader as the first general
insurer in Australia that’s solely dedicated to pets.






DELIVERING VALUE
TO CUSTOMERS IN 2022

We supported pet parents with
2.5 million healthcare moments
– that’s the population of Brisbane.






HELPING YOU CARE
FOR YOUR PET
IS OUR NORTH STAR

We support over 7,000 customers per day with answering questions about their
policy and claiming for veterinary procedures.






FOCUSING ON
PET HEALTH

In 2022, we processed approximately
4,000 claims per day to help
our pets get back on their paws.






WE’RE HERE WHEN
YOU NEED US.

We’re proud to have answered
over 3,000 calls and emails
from customers every single
day in 2022.




 * 1
 * 2
 * 3
 * 4
 * 5


OUR SERVICES


PET INSURANCE FOR PET PARENTS

At PetSure we understand that pets are family, and we’re here to help protect
the ones you love.

Find out more


SUPPORT FOR VETS

We’re proud of the work we do, because more insured pets mean more opportunities
for Vets to provide the best care.

Find out more


GAPONLY®

As a pet parent, when your fur baby gets sick or injured, the last thing you
want to be worrying about is whether you can afford treatment.

Find out more


PET HEALTH MONITOR 2024 REPORT

The white paper analyses PetSure claims data from 2023 to reveal key pet health
trends including common health conditions for dogs and cats and the associated
costs. It also features tips for proactive pet healthcare and early detection,
and insights from the veterinary field.

Learn More


KNOWLEDGE HUB

Fact checked
 * cat flu
 * feline herpesvirus (FHV)
 * feline herpesvirus (FHV) feline calicivirus (FCV).
 * feline respiratory disease

Pet health


FELINE FLU: UNDERSTANDING SYMPTOMS, DIAGNOSIS, TREATMENT, AND PREVENTION FOR
YOUR CAT’S HEALTH

By Dr Kylie Mitchell 11 May 2023
9 Minutes
 * cat flu
 * feline herpesvirus (FHV)
 * feline herpesvirus (FHV) feline calicivirus (FCV).
 * feline respiratory disease

Fact checked
 * canine cough
 * dog
 * kennel cough
 * pet care
 * pet health

Pet health


BEYOND THE KENNEL: UNDERSTANDING INFECTIOUS CANINE COUGH

By Dr Kylie Mitchell 14 June 2023
6 Minutes
 * canine cough
 * dog
 * kennel cough
 * pet care
 * pet health

Go to Knowledge hub


IN THE NEWS


PETSURE LAUNCHES PET HEALTH MONITOR 2023 REPORT

By PetSure 1 May 202311 June 2023
6 Minutes

PetSure launches its 2023 Pet Health Monitor report, in time for World Vet Day,
to review key pet health trends in Australia.


THE $3K TIPPING POINT, THE SAD REALITY OF A COST-OF-LIVING CRISIS: YAHOOFINANCE

By PetSure 11 September 202311 September 2023
2 Minutes

With current inflationary pressures, many Australian households are feeling the
pinch financially which is why it’s essential…
Go to news


LEARN ABOUT PET INSURANCE

WHAT IS A PRE-EXISTING CONDITION?

WHAT IS PET INSURANCE?

WHAT DOES PET INSURANCE COVER?

HOW DO I MAKE A PET INSURANCE CLAIM?

HOW MUCH WILL I GET BACK FROM A PET INSURANCE CLAIM?

WHAT PET INSURANCE POLICY INFORMATION WILL I RECEIVE?


EXPLORE AUSTRALIA’S LATEST PET HEALTH TRENDS WITH THE AUSTRALIAN PET HEALTH
MONITOR 2022

Drawing insights from 2021 PetSure Claims data, the Australian Pet Health
Monitor 2022 looks at pet health trends, the most popular breeds and names, as
well as a few of the most commonly claimed conditions.

Tell me more


FREQUENTLY ASKED QUESTIONS


What is pet insurance?

Pet insurance helps to protect your pet should they suffer an unexpected illness
or accidental injury. While you may be able to budget for the ongoing day-to-day
expenses of keeping your pet healthy, an unforeseen sickness or injury can
quickly mount up to thousands of dollars in vet bills, and that’s where pet
insurance can help.

Is pet insurance worth it?

Insurance is the one thing we pay for that we hope we never need to use. But
when needed, pet owners are relieved to have it, because you can never predict
when something might happen to your pet.

Pet insurance can help pet owners when it comes to their pet’s health care
costs. A pet owner can potentially claim up to $30,000 per year through their
pet insurance, depending on the type of policy they have taken out.

What does pet insurance cover?

While there are small variations between pet insurance policies, there are three
main types of cover:

Accidental Injury Only policies cover stated events such as broken bones or
motor vehicle incidents.

Combined Accidental Injury and Illness policies, also cover sickness, which can
range from short term infections to major surgery.

There are also various Stated Events policies such as illness cover for indoor
cats and ‘major events’ policies that cover specified accidental injuries and
illnesses.

How much does pet insurance cost?

Your premium is calculated using a few details such as the breed and age of your
pet, and the type of cover you have chosen.

For example, a nine-year-old Great Dane and a one-year-old Jack Russell Terrier
have very different vet expenses, so you would expect to pay a different premium
for these two pets.

You should also be aware that your premium will be recalculated when your policy
renews. See “Will my premium increase every year?” for more information.

If you have a current policy and would like further detailed information
regarding how your premium is calculated, please refer to your Product
Disclosure Statement (PDS).


See all
Learn more about pet insurance



IN THE COMMUNITY

ENABLING OUR FUTURE VETS

In its seventh year, the PetSure Scholarship program helps two animal loving
kids attend the Future Vet Kids Camp, helping nurture their passion for all
animals big and small.
Meet our 2022 Scholarship winners

NSW FLOOD EMERGENCY SUPPORT

We’re proud to support Vets Beyond Borders, a registered charity network of
highly experienced Vet and Vet Nurses, in their NSW flood emergency response to
deliver exceptional care to those pets who need it most. To learn more and
support this wonderful charity, click the link below.
Meet Vets Beyond Borders


INFORMATION FOR PET PARENTS




EXPLORE PET INSURANCE POLICIES

Learn more


FIND A PET INSURANCE PARTNER

Learn more


SEE OUR VET SERVICES GUIDE

Learn more


MEET CHARLIE #PETTALE

 * “After finding out that Charlie needed heart surgery and would pass away in
   1-3 years if not having it, we made the decision to go ahead and have the
   surgery. If we did not have pet insurance, this would not have been an easy
   decision as we would be so… Read more
   
   “After finding out that Charlie needed heart surgery and would pass away in
   1-3 years if not having it, we made the decision to go ahead and have the
   surgery.
   
   If we did not have pet insurance, this would not have been an easy decision
   as we would be so out of pocket.
   Having pet insurance is something we would never not do now as it has made
   such an impact on all our lives, especially Charlie’s.
   
   The process was SO easy drama free. We were so surprised with how fast from
   putting in our claim, to getting the reimbursement was.
   I would 100% recommended getting pet insurance to anyone with a pet.“ Read
   less

Alison & Charlie, proud RSPCA Pet insurance customers, May 2020


CLAIM ON THE SPOT WITH GAPONLY®

Innovating the pet insurance claims experience, GapOnly® reviews and calculates
your pet insurance claim while you’re still at the vet. You simply pay the gap
and go.
Learn More




KNOWLEDGE HUB

“BONE APPETIT”: IS IT SAFE TO FEED BONES TO MY DOGS?

Read more

PET END-OF-LIFE CARE AND BEREAVEMENT SUPPORT

Read more

FROM FURBALLS TO FIRST AID: PET SAFETY TIPS FOR EVERY HOUSEHOLD 

Read more

BEYOND THE BOWL: UNDERSTANDING YOUR PET’S NUTRITIONAL NEEDS 

Read more
Show all

CONTACT US

 * +61 (02) 9842 4800

 * Locked Bag No. 9021
   Castle Hill NSW 1765

 * Level 1, 465 Victoria Avenue
   Chatswood, NSW 2067

 * Vet Helpline
   1300 838 457
   vethelpline@petsure.com.au


 * Pet Owners
   * Pet parent hub
   * Vet services guide
   * Taking care of pet expenses
   * Frequently asked questions
   * Policy finder
   * Compare Pet Insurance
   * Policy tool hub
   * Policy support centre
 * Vets
   * GapOnly®
   * GoWell
   * Careers
 * Knowledge hub
   * Breed profile
   * Community
   * Pet health
   * Pet insurance
   * Pet life
   * Testimonials
   * Tips and tricks
 * About Us
   * About PetSure
   * Capital Adequacy Disclosures
   * People
   * Partners
   * Community
   * PetCause
   * Careers
   * Services
   * In the news
   * Pet Health Monitor
   * Meet The Experts
   * Fact checked

 * Claims
   * How to Make a Claim
   * Claim on the spot with GapOnly
   * Policy Tools and Forms
 * Legal
   * Accessibility Services
   * Anti-Modern Slavery Statement
   * Code of Conduct
   * Competition Terms & Conditions
   * Complaints Process
   * Disclaimer
   * Family Violence Policy
 *  
   * Financial Hardship Support
   * Financial Services Guide
   * General Insurance Code of Practice
   * Privacy Policy
   * Product Design Philosophy

CONTACT US

 * +61 (02) 9842 4800

 * Locked Bag No. 9021
   Castle Hill NSW 1765

 * Level 1, 465 Victoria Avenue
   Chatswood, NSW 2067

 * Vet Helpline
   1300 838 457
   vethelpline@petsure.com.au



© 2024 PetSure (Australia) Pty Ltd. All Rights Reserved.

Insurance products are issued by The Hollard Insurance Company Pty Ltd ABN 78
090 584 473, AFSL 241436 (Hollard) and/or PetSure (Australia) Pty Ltd ABN 95 075
949 923, AFSL 420183 (PetSure) (from 8th May 2023 only), administered by PetSure
and promoted and distributed through their authorised representatives and
distribution partners. Any advice provided is general only and does not take
into account your individual objectives, financial situation or needs. Cover is
subject to the policy terms and conditions. You should consider the relevant
Product Disclosure Statement (PDS) to decide if a product is right for you. PDS
and Target Market Determination are available from the relevant partner’s
website.