freshdesk.com
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urlscan Pro
143.204.209.25
Public Scan
URL:
https://freshdesk.com/lp/customer-support-software?utm_source=email-referral&utm_medium=email-referral&utm_campaign=sp...
Submission: On December 20 via manual from ES — Scanned from DE
Submission: On December 20 via manual from ES — Scanned from DE
Form analysis 3 forms found in the DOM
https://alfred.freshworks.com/v1/fd-failsafe
<form autocomplete="off" class="form-field-container fdesk-signupform " data-redirect="/signup/thank-you" data-product="fdesk" data-redirect-spam="/signup/success" action="https://alfred.freshworks.com/v1/fd-failsafe"
data-spam-check-url="https://alfred.freshworks.com/v1/dark-knight" data-signup-url="https://aloha.freshworks.com/v2/signup/freshdesk"
data-signup-regions="{"US":"https://aloha.freshworks.com/v2/signup/freshdesk","EU":"https://aloha-eu.freshworks.com/v2/signup/freshdesk","AU":"https://aloha-au.freshworks.com/v2/signup/freshdesk","IN":"https://aloha-in.freshworks.com/v2/signup/freshdesk"}"
data-signup-version="v2" data-academy-registration-url="https://aloha.freshworks.com/v2/signup/freshdesk" data-remind-path="https://freshsignup.freshdesk.com/search_user_domain.json" novalidate="novalidate"
data-gtm-vis-recent-on-screen-6997353_313="241" data-gtm-vis-first-on-screen-6997353_313="241" data-gtm-vis-total-visible-time-6997353_313="100" data-gtm-vis-has-fired-6997353_313="1" data-gtm-vis-recent-on-screen-499625_273="334"
data-gtm-vis-first-on-screen-499625_273="334" data-gtm-vis-total-visible-time-499625_273="100" data-gtm-vis-has-fired-499625_273="1" data-gtm-vis-recent-on-screen-499625_675="336" data-gtm-vis-first-on-screen-499625_675="336"
data-gtm-vis-total-visible-time-499625_675="100" data-gtm-vis-has-fired-499625_675="1">
<input class="fm-list-id hide" name="fm-list-id" value="632">
<input style="display:none" class="fm-asset-id" value="3496392">
<input type="hidden" class="custom-inputs type-freshmarketer" name="subproduct" data-custom-value="Freshdesk Support Desk" data-custom-type="static">
<fieldset>
<div class="form-step-single inactive">
<div class="name-field-wrapper">
<div class="name-field">
<div class="form-field"> <i class="icon-user"></i>
<input type="text" name="first-name" class="first-name-form" data-first-name-required="First name is required">
<label class="form-placeholder">First name</label>
<div class="error-wrapper"></div>
</div>
</div>
<div class="name-field">
<div class="form-field">
<input type="text" name="last-name" class="last-name-form" data-last-name-required="Last name is required">
<label class="form-placeholder">Last name</label>
<div class="error-wrapper"></div>
</div>
</div>
</div>
<div class="form-field"> <i class="icon-email"></i>
<input type="email" name="email" class="email-form" data-email-required="Email is required" data-email-invalid="Please enter a valid email address">
<label class="form-placeholder">Email</label>
<div class="error-wrapper"></div>
</div>
</div>
<div class="form-step-second form-step-single inactive">
<div class="form-field"> <i class="icon-company"></i>
<input type="text" name="company" class="company-form" data-company-min-length="Company should be minimum of 3 characters" data-company-required="Company is required">
<label class="form-placeholder">Company</label>
<div class="error-wrapper"></div>
</div>
<script>
var domainField = document.getElementsByClassName("form-field-domain");
if (domainField.length > 0) {
// Fdesk Domain field removal for all language users
domainField[0].parentElement.outerHTML = '';
}
</script>
<div class="form-field"> <i class="icon-mobile"></i>
<input type="text" name="phone" class="phone-form" data-phone-invalid="Only numbers and hyphen allowed">
<label class="form-placeholder">Phone no.</label>
<div class="error-wrapper"></div>
</div>
</div>
<div class="form-step-first form-step-second form-step-single">
<div id="dataCenter121355057568194">
<div class="form-field field-dropdown fworks-custom-dropdown active" style="display:none;">
<i class="icon-desk"></i>
<select name="data-center-dropdown" class="field-fix" style="opacity: 1;">
<option value="EU">Europe</option>
<option value="AU">Australia</option>
<option value="IN">India</option>
<option value="US">United States</option>
</select>
<i class="icon-arrow-down"></i>
<label class="form-placeholder placeholder-fix">Data center</label>
<div class="error-wrapper"></div>
</div>
<div class="data-center-text align-center" style="visibility: visible;">
<p>Your data will be located in <b data-nearest-center="">Europe</b></p>
<a href="javascript:void(0)" data-center-link=""><b>Change</b></a>
</div>
</div>
<script type="text/javascript">
FW.onLoad('data-center', function(dataCenter) {
var dataCenterId = '#dataCenter121355057568194';
dataCenter.init(dataCenterId, 'fdesk');
});
</script>
</div>
<div class="form-step-second form-step-single inactive parent-node">
</div>
</fieldset>
<input hidden="" data-err-provider="google" name="USER_CONSENT_FAILED" value="Please try again">
<input hidden="" data-err-provider="google" name="UNIDENTIFIED_FAILURE" value="Please try again">
<fieldset>
<div class="form-step-second form-step-single inactive">
<div class="g-recaptcha" data-sitekey="6Lf_8hEUAAAAAA67Gs-xALQ4dguCFaiAbTtGNgYp"></div>
<div class="form-field recaptcha">
<input class="recaptcha-form" name="verify-captcha" data-recaptcha-error="Captcha has failed" value="" type="text">
<div class="error-wrapper"></div>
</div>
<input type="submit" value="Sign up for free" class="button button-submit button--solid button--block ">
<div class="copy_write-text align-center" style="display: none;">
<p>By clicking on "SIGN UP FOR FREE"<strong> </strong>you agree to our <a href="https://freshworks.com/terms">terms</a> and acknowledge reading our <a href="https://freshworks.com/privacy">privacy notice</a>.</p>
</div>
</div>
<div class="form-step-first form-step-second form-step-single">
<div class="eu-extra-info " style="display: block;">
<label class="checkbox-control cb col-sm-12 promotional-offers">
<input type="checkbox" class="cb-type" name="send_promotions" value="true">
<div class="checkbox-control-indicator"></div><span>I agree to receive electronic marketing communications from Freshdesk and understand I can unsubscribe by clicking the ‘unsubscribe’ link in any email or by contacting Freshdesk. </span>
</label>
<div class="signup-terms">
<p>By clicking on "SIGN UP FOR FREE"<strong> </strong>you agree to our <a href="https://freshworks.com/terms">terms</a> and acknowledge reading our <a href="https://freshworks.com/privacy">privacy notice</a>.</p>
</div>
</div>
</div>
<input type="hidden" class="google-jwt-token" value="">
<div class="form-step-first">
<p class="sub-heading">or</p>
<div data-action="goto-step-single" class="button-element button--solid button--block">Sign up with email</div>
<div class="general-terms-privacy-text">
<p>By signing up, you are agreeing to our <a href="https://freshworks.com/terms" target="_blank">terms</a> and acknowledge that you read our <a href="https://www.freshworks.com/privacy/">privacy notice</a>.</p>
</div>
</div>
</fieldset>
</form>https://alfred.freshworks.com/v1/fd-failsafe
<form autocomplete="off" class="form-field-container fdesk-signupform " data-redirect="/signup/thank-you" data-product="fdesk" data-redirect-spam="/signup/success" action="https://alfred.freshworks.com/v1/fd-failsafe"
data-spam-check-url="https://alfred.freshworks.com/v1/dark-knight" data-signup-url="https://aloha.freshworks.com/v2/signup/freshdesk"
data-signup-regions="{"US":"https://aloha.freshworks.com/v2/signup/freshdesk","EU":"https://aloha-eu.freshworks.com/v2/signup/freshdesk","AU":"https://aloha-au.freshworks.com/v2/signup/freshdesk","IN":"https://aloha-in.freshworks.com/v2/signup/freshdesk"}"
data-signup-version="v2" data-academy-registration-url="https://aloha.freshworks.com/v2/signup/freshdesk" data-remind-path="https://freshsignup.freshdesk.com/search_user_domain.json" data-parent-modal="yes" data-parent-modal-id="modal-signup"
novalidate="novalidate" data-gtm-vis-has-fired-499625_273="1">
<input class="fm-list-id hide" name="fm-list-id" value="632">
<input style="display:none" class="fm-asset-id" value="3496392">
<input type="hidden" class="custom-inputs type-freshmarketer" name="subproduct" data-custom-value="Freshdesk Support Desk" data-custom-type="static">
<fieldset>
<div class="form-step-single inactive">
<div class="name-field-wrapper">
<div class="name-field">
<div class="form-field"> <i class="icon-user"></i>
<input type="text" name="first-name" class="first-name-form" data-first-name-required="First name is required">
<label class="form-placeholder">First name</label>
<div class="error-wrapper"></div>
</div>
</div>
<div class="name-field">
<div class="form-field">
<input type="text" name="last-name" class="last-name-form" data-last-name-required="Last name is required">
<label class="form-placeholder">Last name</label>
<div class="error-wrapper"></div>
</div>
</div>
</div>
<div class="form-field"> <i class="icon-email"></i>
<input type="email" name="email" class="email-form" data-email-required="Email is required" data-email-invalid="Please enter a valid email address">
<label class="form-placeholder">Email</label>
<div class="error-wrapper"></div>
</div>
</div>
<div class="form-step-second form-step-single inactive">
<div class="form-field"> <i class="icon-company"></i>
<input type="text" name="company" class="company-form" data-company-min-length="Company should be minimum of 3 characters" data-company-required="Company is required">
<label class="form-placeholder">Company</label>
<div class="error-wrapper"></div>
</div>
<script>
var domainField = document.getElementsByClassName("form-field-domain");
if (domainField.length > 0) {
// Fdesk Domain field removal for all language users
domainField[0].parentElement.outerHTML = '';
}
</script>
<div class="form-field"> <i class="icon-mobile"></i>
<input type="text" name="phone" class="phone-form" data-phone-invalid="Only numbers and hyphen allowed">
<label class="form-placeholder">Phone no.</label>
<div class="error-wrapper"></div>
</div>
</div>
<div class="form-step-first form-step-second form-step-single">
<div id="dataCenter104955725465792">
<div class="form-field field-dropdown fworks-custom-dropdown active" style="display:none;">
<i class="icon-desk"></i>
<select name="data-center-dropdown" class="field-fix" style="opacity: 1;">
<option value="EU">Europe</option>
<option value="AU">Australia</option>
<option value="IN">India</option>
<option value="US">United States</option>
</select>
<i class="icon-arrow-down"></i>
<label class="form-placeholder placeholder-fix">Data center</label>
<div class="error-wrapper"></div>
</div>
<div class="data-center-text align-center" style="visibility: visible;">
<p>Your data will be located in <b data-nearest-center="">Europe</b></p>
<a href="javascript:void(0)" data-center-link=""><b>Change</b></a>
</div>
</div>
<script type="text/javascript">
FW.onLoad('data-center', function(dataCenter) {
var dataCenterId = '#dataCenter104955725465792';
dataCenter.init(dataCenterId, 'fdesk');
});
</script>
</div>
<div class="form-step-second form-step-single inactive parent-node">
</div>
</fieldset>
<input hidden="" data-err-provider="google" name="USER_CONSENT_FAILED" value="Please try again">
<input hidden="" data-err-provider="google" name="UNIDENTIFIED_FAILURE" value="Please try again">
<fieldset>
<div class="form-step-second form-step-single inactive">
<div class="g-recaptcha" data-sitekey="6Lf_8hEUAAAAAA67Gs-xALQ4dguCFaiAbTtGNgYp"></div>
<div class="form-field recaptcha">
<input class="recaptcha-form" name="verify-captcha" data-recaptcha-error="Captcha has failed" value="" type="text">
<div class="error-wrapper"></div>
</div>
<input type="submit" value="sign up for free" class="button button-submit button--solid button--block ">
<div class="copy_write-text align-center" style="display: none;">
<p>By clicking on "SIGN UP FOR FREE"<strong> </strong>you agree to our <a href="https://freshworks.com/terms">terms</a> and acknowledge reading our <a href="https://freshworks.com/privacy">privacy notice</a>.</p>
</div>
</div>
<div class="form-step-first form-step-second form-step-single">
<div class="eu-extra-info " style="display: block;">
<label class="checkbox-control cb col-sm-12 promotional-offers">
<input type="checkbox" class="cb-type" name="send_promotions" value="true">
<div class="checkbox-control-indicator"></div><span>I agree to receive electronic marketing communications from Freshdesk and understand I can unsubscribe by clicking the ‘unsubscribe’ link in any email or by contacting Freshdesk. </span>
</label>
<div class="signup-terms">
<p>By clicking on "SIGN UP FOR FREE"<strong> </strong>you agree to our <a href="https://freshworks.com/terms">terms</a> and acknowledge reading our <a href="https://freshworks.com/privacy">privacy notice</a>.</p>
</div>
</div>
</div>
<input type="hidden" class="google-jwt-token" value="">
<div class="form-step-first">
<p class="sub-heading">or</p>
<div data-action="goto-step-single" class="button-element button--solid button--block">Sign up with email</div>
<div class="general-terms-privacy-text">
<p>By signing up, you are agreeing to our <a href="https://freshworks.com/terms" target="_blank">terms</a> and acknowledge that you read our <a href="https://www.freshworks.com/privacy/">privacy notice</a>.</p>
</div>
</div>
</fieldset>
</form>https://alfred.freshworks.com/v1/fd-failsafe
<form autocomplete="off" class="form-field-container fdesk-bundle-signupform " data-redirect="/signup/thank-you" data-product="fdesk" data-redirect-spam="/signup/success" action="https://alfred.freshworks.com/v1/fd-failsafe"
data-spam-check-url="https://alfred.freshworks.com/v1/dark-knight" data-signup-url="https://aloha.freshworks.com/v2/signup/bundle/support360"
data-signup-regions="{"US":"https://aloha.freshworks.com/v2/signup/bundle/support360","EU":"https://aloha-eu.freshworks.com/v2/signup/bundle/support360","AU":"https://aloha-au.freshworks.com/v2/signup/bundle/support360","IN":"https://aloha-in.freshworks.com/v2/signup/bundle/support360"}"
data-signup-version="v2" data-academy-registration-url="https://aloha.freshworks.com/v2/signup/bundle/support360" data-remind-path="https://freshsignup.freshdesk.com/search_user_domain.json" data-parent-modal="yes"
data-parent-modal-id="omnichannel-signup" novalidate="novalidate">
<input class="fm-list-id hide" name="fm-list-id" value="813">
<input style="display:none" class="fm-asset-id" value="3496392">
<input type="hidden" class="custom-inputs type-freshmarketer" name="subproduct" data-custom-value="Freshdesk Omnichannel" data-custom-type="static">
<fieldset>
<div class="form-step-single inactive">
<div class="name-field-wrapper">
<div class="name-field">
<div class="form-field"> <i class="icon-user"></i>
<input type="text" name="first-name" class="first-name-form" data-first-name-required="First name is required">
<label class="form-placeholder">First name</label>
<div class="error-wrapper"></div>
</div>
</div>
<div class="name-field">
<div class="form-field">
<input type="text" name="last-name" class="last-name-form" data-last-name-required="Last name is required">
<label class="form-placeholder">Last name</label>
<div class="error-wrapper"></div>
</div>
</div>
</div>
<div class="form-field"> <i class="icon-email"></i>
<input type="email" name="email" class="email-form" data-email-required="Email is required" data-email-invalid="Please enter a valid email address">
<label class="form-placeholder">Email</label>
<div class="error-wrapper"></div>
</div>
</div>
<div class="form-step-second form-step-single inactive">
<div class="form-field"> <i class="icon-company"></i>
<input type="text" name="company" class="company-form" data-company-min-length="Company should be minimum of 3 characters" data-company-required="Company is required">
<label class="form-placeholder">Company</label>
<div class="error-wrapper"></div>
</div>
<script>
var domainField = document.getElementsByClassName("form-field-domain");
if (domainField.length > 0) {
// Fdesk Domain field removal for all language users
domainField[0].parentElement.outerHTML = '';
}
</script>
<div class="form-field"> <i class="icon-mobile"></i>
<input type="text" name="phone" class="phone-form" data-phone-invalid="Only numbers and hyphen allowed">
<label class="form-placeholder">Phone no.</label>
<div class="error-wrapper"></div>
</div>
</div>
<div class="form-step-first form-step-second form-step-single">
<div id="dataCenter8199666052025">
<div class="form-field field-dropdown fworks-custom-dropdown active" style="display:none;">
<i class="icon-desk"></i>
<select name="data-center-dropdown" class="field-fix" style="opacity: 1;">
<option value="EU">Europe</option>
<option value="AU">Australia</option>
<option value="IN">India</option>
<option value="US">United States</option>
</select>
<i class="icon-arrow-down"></i>
<label class="form-placeholder placeholder-fix">Location</label>
<div class="error-wrapper"></div>
</div>
<div class="data-center-text align-center" style="visibility: visible;">
<p>Your data will be located in <b data-nearest-center="">Europe</b></p>
<a href="javascript:void(0)" data-center-link=""><b>Change</b></a>
</div>
</div>
<script type="text/javascript">
FW.onLoad('data-center', function(dataCenter) {
var dataCenterId = '#dataCenter8199666052025';
dataCenter.init(dataCenterId, 'fdesk');
});
</script>
</div>
<div class="form-step-second form-step-single inactive parent-node">
</div>
</fieldset>
<input hidden="" data-err-provider="google" name="USER_CONSENT_FAILED" value="Please try again">
<input hidden="" data-err-provider="google" name="UNIDENTIFIED_FAILURE" value="Please try again">
<fieldset>
<div class="form-step-second form-step-single inactive">
<div class="g-recaptcha" data-sitekey="6Lf_8hEUAAAAAA67Gs-xALQ4dguCFaiAbTtGNgYp"></div>
<div class="form-field recaptcha">
<input class="recaptcha-form" name="verify-captcha" data-recaptcha-error="Captcha has failed" value="" type="text">
<div class="error-wrapper"></div>
</div>
<input type="submit" value="Signup for free" class="button button-submit button--solid button--block ">
<div class="copy_write-text align-center" style="display: none;">
<p>By clicking on "SIGNUP FOR FREE"<strong> </strong>you agree to our <a href="https://freshworks.com/terms">terms</a> and acknowledge reading our <a href="https://freshworks.com/privacy">privacy notice</a>.</p>
</div>
</div>
<div class="form-step-first form-step-second form-step-single">
<div class="eu-extra-info " style="display: block;">
<label class="checkbox-control cb col-sm-12 promotional-offers">
<input type="checkbox" class="cb-type" name="send_promotions" value="true">
<div class="checkbox-control-indicator"></div><span>I agree to receive electronic marketing communications from Freshdesk and understand I can unsubscribe by clicking the ‘unsubscribe’ link in any email or by contacting Freshdesk. </span>
</label>
<div class="signup-terms">
<p>By clicking on "SIGNUP FOR FREE"<strong> </strong>you agree to our <a href="https://freshworks.com/terms">terms</a> and acknowledge reading our <a href="https://freshworks.com/privacy">privacy notice</a>.</p>
</div>
</div>
</div>
<input type="hidden" class="google-jwt-token" value="">
<div class="form-step-first">
<p class="sub-heading">or</p>
<div data-action="goto-step-single" class="button-element button--solid button--block">Sign up with email</div>
<div class="general-terms-privacy-text">
<p>By signing up, you are agreeing to our <a href="https://freshworks.com/terms" target="_blank">terms</a> and acknowledge that you read our <a href="https://www.freshworks.com/privacy/">privacy notice</a>.</p>
</div>
</div>
</fieldset>
</form>Text Content
Get 10% off on Freshdesk. *Valid until December 31st for businesses with 1-250 employees. Avail now Freshdesk * FREE TRIAL Features * Why Freshdesk * Omnichannel Support * Pricing * Recognition * Customers CREATE BETTER CUSTOMER RELATIONSHIPS WITH THE HIGHEST-RATED CUSTOMER SUPPORT SOFTWARE SIGN UP FOR A 21 DAY FREE TRIAL SIGN UP FOR A 21 DAY FREE TRIAL SIGN UP FOR A 21 DAY FREE TRIAL SIGN UP FOR A 21 DAY FREE TRIAL Change email Try again First name Last name Email Company Phone no. EuropeAustraliaIndiaUnited States Data center Your data will be located in Europe Change By clicking on "SIGN UP FOR FREE" you agree to our terms and acknowledge reading our privacy notice. I agree to receive electronic marketing communications from Freshdesk and understand I can unsubscribe by clicking the ‘unsubscribe’ link in any email or by contacting Freshdesk. By clicking on "SIGN UP FOR FREE" you agree to our terms and acknowledge reading our privacy notice. or Sign up with email By signing up, you are agreeing to our terms and acknowledge that you read our privacy notice. BE WHERE YOUR CUSTOMERS ARE Provide personalized customer support on email, chat, phone, and social media right from a single platform from wherever you are - all you need is a laptop or a cellphone. OFFER SELF-SERVICE Publish a branded FAQ portal, set up bots and help widgets to help your customers and agents find answers instantly. GATHER INSIGHTS EFFORTLESSLY Keep tabs on team workload and performance with custom reports and dashboards that capture data in real-time. FRESHDESK IS DESIGNED TO BOOST AGENT-PRODUCTIVITY * Context-rich conversations * Effortless collaboration * Customizable reports CONTEXT-RICH CONVERSATIONS Convert customer issues from all channels into trackable tickets that you can resolve quicly. EFFORTLESS COLLABORATION Enable 1:1 or group discussions to collaborate within your team or across other teams. CUSTOMIZABLE REPORTS Customize and build your reports in the way you want them — with absolutely no coding and minimal effort. HERE’S WHY BUSINESSES CHOOSE FRESHDESK EASY TO SET UP Freshdesk’s intuitive onboarding process allows your team to continue supporting your customers without requiring excessive hand-holding. SIMPLE AND INTUITIVE UI With an intuitive UI that has been designed to boost agent productivity, Freshdesk makes it easy for your team to provide support with no distractions. TRANSPARENT PRICING Find the right plan for your team’s needs with zero hidden charges or under-the-belt add-ons. SIGN UP FOR FREE DELIGHT CUSTOMERS ACROSS ANY CHANNEL With Freshdesk Omnichannel you can easily offer great support on phone, chat, WhatsApp, social media, or any other support channel * Engage on any channelA unified interface lets your team easily switch between any channel to engage with your customers. * Reduce your admin effortThe centralized admin experience lets you seamlessly manage, orchestrate, and analyze support across all of your channels. * Boost efficiency with AIOur no-code bot builder lets you deploy powerful bots that delight customers and reduce your team's workload. DELIGHT CUSTOMERS ACROSS ANY CHANNEL With Freshdesk Omnichannel you can easily offer great support on phone, chat, WhatsApp, social media, or any other support channel ENGAGE ON ANY CHANNEL A unified interface lets your team easily switch between any channel to engage with your customers. REDUCE YOUR ADMIN EFFORT The centralized admin experience lets you seamlessly manage, orchestrate, and analyze support across all of your channels. BOOST EFFICIENCY WITH AI Our no-code bot builder lets you deploy powerful bots that delight customers and reduce your team's workload. Go Omnichannel now RECOMMENDED BY LEADING INDUSTRY EXPERTS 2021 Gartner Magic Quadrant Forbes Cloud 100 G2 Momentum Leader Spring 2021 Gartner Peerinsights Customers' Choice INTERESTED IN EVALUATING FRESHDESK? CHECK OUT OUR 100% TRANSPARENT PRICING PLANS * Support Desk * OmnichannelSave up to 50% SUPPORT DESK COMBINES BEST-IN-CLASS TICKETING, SELF-SERVICE, AND REPORTING. FREE For getting started $0 UNLIMITED agents €0 UNLIMITED agents £0 UNLIMITED agents ₹0 UNLIMITED agents A$0 UNLIMITED agents start trial * Email & Social Ticketing Convert all email and social media queries from your customers into tickets and track, prioritize, and reply to them using Freshdesk. * Ticket Dispatch Categorize, prioritize, and route tickets to the right teams by creating your own business rules. * Knowledge Base Enable customers to help themselves by leveraging the power of Freshdesk’s advanced knowledge base. * Ticket Trend Report Analyze the trend of tickets your team receives and resolves in a day and stay on top of your backlog tickets by allocating resources at the right time. * Datacenter Location Choose the location of the data center in which you want your data to be securely hosted. * Team Collaboration View details Hide details GROWTH For fast growth $15 /agent/month, billed annually $18 /agent/month, billed monthly €15 /agent/month, billed annually €18 /agent/month, billed monthly £12 /agent/month, billed annually £15 /agent/month, billed monthly ₹999 /agent/month, billed annually ₹1199 /agent/month, billed monthly A$25 /agent/month, billed annually A$30 /agent/month, billed monthly start trial Everything in Free and… * Automation Automate follow-ups, escalations, and other tasks using specific time and event-based triggers to perform any action of your choice. * Collision Detection Know when another agent is viewing/replying to a ticket and avoid duplicating each other’s effort. * Marketplace Apps Get access to hundreds of apps and extend the capabilities of your helpdesk, with the Freshworks Marketplace. * Helpdesk Report Get an overview of your Freshdesk account and all the important metrics associated with your helpdesk’s performance. * SLA & Business hour Set the right expectations with customers and agents on the response and resolution timeframes for every ticket in your helpdesk and set the right business hours. * Custom Email Server * Custom Ticket Views * Ticket Fields & Status * Custom SSL * Customer Fields * Time sheet summary report * Time tracking View details Hide details PRO For high performance $49 /agent/month, billed annually $59 /agent/month, billed monthly €49 /agent/month, billed annually €59 /agent/month, billed monthly £35 /agent/month, billed annually £42 /agent/month, billed monthly ₹3599 /agent/month, billed annually ₹4299 /agent/month, billed monthly A$69 /agent/month, billed annually A$83 /agent/month, billed monthly start trial Everything in Growth and… * Round-robin Routing Assign tickets to all the available agents in a group in a circular fashion. * Custom Roles Restrict and provide fine-grained levels of access to agents in your Freshdesk. * Custom Reports and Dashboards Create powerful reports and dashboards unique to your business and draw deeper insights from your Freshdesk data. * Customer Segments Categorize your customers based on their profiles to provide personalized support. * Versions in Knowledge Base Edit, restore, and manage versions of your knowledge base articles with ease. * Multiple Products (up to 5) Manage support for up to 5 products from one Freshdesk account by setting up separate support portals for each of them. * Includes up to 5000 Collaborators Invite external agents and third-parties into Freshdesk to help full-time agents resolve complex customer issues. * Extendable API Limits * CSAT Survey & Reports * Multiple SLA & Business hours * SLA Reminder & Escalation * Multilingual Knowledge Base * Custom Apps View details Hide details ENTERPRISEPOPULAR For Enterprise-grade support $79 /agent/month, billed annually $95 /agent/month, billed monthly ₹5699 /agent/month, billed annually ₹6899 /agent/month, billed monthly €79 /agent/month, billed annually €95 /agent/month, billed monthly £60 /agent/month, billed annually £72 /agent/month, billed monthly A$109 /agent/month, billed annually A$131 /agent/month, billed monthly start trial Everything in Pro and… * Skill-based Routing Match tickets to the agent most proficient in handling specific types of issues within the group. * Sandbox Create a secure test environment to try new features and settings in Freshdesk without impacting agents or customers. * Audit Log Monitor helpdesk changes easily and always stay updated on what’s happening in your helpdesk. * Knowledge Base Approval Workflow Track, review, approve, and publish knowledge base articles. * Agent Shifts Manage your global team's schedules and availabilities across different time zones in one place, to ensure that no customer goes unanswered. * IP Range Restriction Increase helpdesk security by allowing certain IP addresses to access your portal. * Email Bot Automatically responds to email tickets with solution articles. The email bot consumes bot sessions. freddy * Includes 5000 bot sessions/month A bot session is any unique interaction between an end-user and a bot. For details on additional sessions and auto-recharge, refer to the FAQ section. * Assist Bot Guide agents through pre-configured steps to help resolve customer queries faster. (The Assist Bot doesn't require bot sessions) Freddy * Auto-triage Automatically predict basic ticket fields like the Type, Priority & Group and other custom ticket fields. freddy * Article Suggester Let Freddy suggest solution articles to your agents to help them respond to email tickets. freddy * Robo Assist Bring your own RPA provider to automate business processes with Robo Assist. Check FAQ for more details. Freddy * Canned Response Suggester Let Freddy suggest canned responses to your agents to help respond faster to tickets Freddy * Multiple products (Unlimited) * Social Signals Use AI to find important tweets and cancel out the noise View details Hide details LEVERAGE MESSAGING AND TELEPHONY FEATURES WITH YOUR SUPPORT DESK TO OFFER SEAMLESS SUPPORT ACROSS CHANNELS FROM ONE PLACE. GROWTH OMNICHANNEL For fast growth $29 /agent/month, billed annually $35 /agent/month, billed monthly €29 /agent/month, billed annually €35 /agent/month, billed monthly £25 /agent/month, billed annually £30 /agent/month, billed monthly ₹1999 /agent/month, billed annually ₹2399 /agent/month, billed monthly A$45 /agent/month, billed annually A$54 /agent/month, billed monthly START TRIAL Everything in Growth of Freshdesk Support Desk, Messaging, and Contact Center * Email, Social, Messaging, Telephony Channels * Includes up to 2000 Bot Sessions/Month A bot session is any unique interaction between an end-user and a bot. For details on additional sessions and auto-recharge, refer to the FAQ section FREDDY * Includes up to 2000 Incoming Minutes/Month Applies to LOCAL incoming calls attended on browser in US, Canada, EU, UK and ANZ. Flat rate of USD 0.013/min apply once the free minutes are exhausted * Chatbot Builder Build your own bots to answer questions and guide your customers for quicker resolution * Chatbot Analytics Get a breakdown of how your visitors interact throughout the chatbot flow * Messaging Topics Conversation threads to help connect users with the right team * Contact Management * Custom Inbox Views * SLA & Business hours * Marketplace Apps Extend your support capabilities by integrating with the top apps on our marketplace * Automations * Data Center Location * Ticket, Conversation, and Call Reports * Omnichannel Dashboard Monitor your team’s performance across channels in real-time * Time sheet summary report * Time tracking View details Hide details PRO OMNICHANNELPOPULAR For high performance $59 /agent/month, billed annually $71 /agent/month, billed monthly €59 /agent/month, billed annually €71 /agent/month, billed monthly £45 /agent/month, billed annually £56 /agent/month, billed monthly ₹4299 /agent/month, billed annually ₹5159 /agent/month, billed monthly A$85 /agent/month, billed annually A$102 /agent/month, billed monthly Start trial Everything in Pro of Freshdesk Support Desk, Messaging, Contact Center and more. * Whatsapp Business Message your customers on apps they use daily * Apple Business Chat Message your customers on apps they use daily * Omnichannel Customer Timeline Get a timeline of a customer’s past interactions with your team across channels to get instant context on a customer’s problem * Omnichannel Knowledge Base All self service content will be centrally curated, operated, and managed within Freshdesk. These articles can be accessed across channels like, chat, webpage, or bot suggestions. * Roles & Permissions Provide or restrict access to your agents at granular levels. * Custom Reports Create powerful ticketing and call reports unique to your business and draw deeper insights from your support data. * Co-browsing Provide customer support on a personalized level with screen sharing and audio chat. * Multilingual Support Support customers globally by creating solution articles in multiple languages, to be shown on your customer portal or chat widget. * Includes 3000 Local Incoming Min/Month Applies to local incoming calls attended on browser in US, Canada, EU, UK, and ANZ. Flat rate of USD 0.013/min apply once the free minutes are exhausted. * Includes up to 3000 Bot Sessions/Month A bot session is any unique interaction between an end-user and a bot. For more details on additional sessions and auto-recharge, check the FAQ section. Freddy * Includes up to 5000 Collaborators Invite external agents and third-parties into Freshdesk to help full-time agents resolve complex customer issues. * Extendable API Limits * Custom Apps Extend your support capabilities by building apps customized for your business * Holiday Routing * Advanced Call Management * Agent Availability Report * CSAT Survey & Report View details Hide details ENTERPRISE OMNICHANNEL For Enterprise-grade support $99 /agent/month, billed annually $119 /agent/month, billed monthly €99 /agent/month, billed annually €119 /agent/month, billed monthly £75 /agent/month, billed annually £90 /agent/month, billed monthly ₹7199 /agent/month, billed annually ₹8699 /agent/month, billed monthly A$140 /agent/month, billed annually A$168 /agent/month, billed monthly start trial Everything in Enterprise of Freshdesk Support Desk, Messaging, Contact Center and more. * Omniroute™ Manage workload for your teams across multiple support channels, all in one place. * IP Range Restriction Increase security by allowing certain IP addresses to access your support across channels. * Email Bot Automatically responds to email tickets with relevant solution articles. The Email Bot consumes bot sessions. freddy * Voicebot Train the bot with Q&A sets, and deploy on the phone channel. This feature is available on-request and consumes bot sessions Freddy * Speech-enabled IVR Enable customers to connect with your agents through voice commands with a speech-enabled IVR system. freddy * Includes up to 5000 Bot Sessions/Month A bot session is any unique interaction between an end-user and a bot. For more details on additional sessions and auto-recharge, check the FAQ section. Freddy * Includes 5000 Local Incoming Min/Month Applies to local incoming calls attended on browser in US, Canada, EU, UK, and ANZ. Flat rate of USD 0.013/min apply once the free minutes are exhausted. * Abandoned Call Metrics Track all abandoned calls and optimize your IVR menu. * Assist Bot Guide agents through pre-configured steps to help resolve customer queries faster. freddy * Auto-triage Automatically predict default ticket fields like the Type, Priority & Group and other custom ticket fields freddy * Robo Assist Bring your own RPA providers to automate your business processes with Robo Assist. See FAQs for more details. * Canned Response Suggester Let Freddy suggest canned responses to yours agents to help them respond faster to tickets * Article Suggester Let Freddy suggest solution articles to yours agents to help them respond faster to tickets freddy * Social Signals Use AI to automatically find important tweets quickly and cancel out the noise * User Authentication (JWT) * Service Level Monitoring Track how well your phone team is meeting their service level targets View details Hide details Explore our add-ons TRUSTED BY OVER 50,000 CUSTOMERS WORLDWIDE “Freshdesk was clean and simple to use, responsive and capable of matching our growth curve. We ran parallel for a month, asked for feedback, and the team voted unanimously for Freshdesk. It was an easy transition.” ROBERT EVERETT Director of IT Brandt “We were blown away when we saw Freshdesk. The combination of social, email, knowledge base, mobile, and gamification all together is what sealed the deal for us.” CHARLES COOPER Director, Technology Support Services Lesley University “Freshdesk has helped us become much more efficient. It has provided consistency in messaging too. It’s not a lot of random voices. It’s a single voice and someone they recognize.” PAUL SCHWARTZ Business Applications Coordinator Kern High School District “The desktop application developed internally was a nightmare to manage. There is no question that implementing Freshdesk has been and continues to be a huge success for us.” TYLER NACE Engineering and Design Services Manager Kiewit 1. 2. 3. 4. SIGN UP FOR A 21 DAY FREE TRIAL SIGN UP FOR A 21 DAY FREE TRIAL SIGN UP FOR A 21 DAY FREE TRIAL SIGN UP FOR A 21 DAY FREE TRIAL Mit Google anmeldenMit Google anmelden Change email Try again First name Last name Email Company Phone no. 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