virginpulse.freshservice.com
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https://virginpulse.freshservice.com/public/tickets/30e81845cee94db553a23021f9578c263945b9ec9331560340a843525590ef44
Submission: On April 11 via api from US — Scanned from DE
Submission: On April 11 via api from US — Scanned from DE
Form analysis 2 forms found in the DOM
POST /support/tickets/update/30e81845cee94db553a23021f9578c263945b9ec9331560340a843525590ef44
<form class="edit_helpdesk_ticket" id="portal_ticket_form" action="/support/tickets/update/30e81845cee94db553a23021f9578c263945b9ec9331560340a843525590ef44" accept-charset="UTF-8" method="post" novalidate="novalidate"><input name="utf8" type="hidden"
value="✓"><input type="hidden" name="_method" value="put"><input type="hidden" name="authenticity_token" value="8/+nvbhvqmc72K1U248H21RqMstMABaQUnsUj/x8p30qPAxKei+IPveyef/wTm2oKjQv9WTbAsex1SK3HkrDOA==">
<div class="cnt">
<li class="dropdown default_status field" data-original-value="3" data-field-section="status"><label data-field-label="status" for="helpdesk_ticket_status"><span data-ellipsis="true">Ticket Status</span><span
class="required_star">*</span></label>
<div class="select2-container required dropdown select2" id="s2id_helpdesk_ticket_status" title="Ticket StatusTicket Status*">
<a href="javascript:void(0)" class="select2-choice" tabindex="-1"> <span class="select2-chosen" id="select2-chosen-8">Pending</span><abbr class="select2-search-choice-close"></abbr> <div class="select2-arrow" role="presentation"><b role="presentation"></b></div></a><label
for="s2id_autogen8" class="select2-offscreen">Ticket StatusTicket Status*</label><input class="select2-focusser select2-offscreen" type="text" aria-haspopup="true" role="button" aria-labelledby="select2-chosen-8" id="s2id_autogen8">
<div class="select2-drop select2-display-none select2-with-searchbox">
<div class="select2-search"> <label for="s2id_autogen8_search" class="select2-offscreen">Ticket StatusTicket Status*</label> <input type="text" autocomplete="new-password" autocorrect="off" autocapitalize="off" spellcheck="false"
class="select2-input" role="combobox" aria-expanded="true" aria-autocomplete="list" aria-owns="select2-results-8" id="s2id_autogen8_search"> <i class="ficon-search"></i> </div>
<ul class="select2-results" role="listbox" id="select2-results-8"> </ul>
</div>
</div><select class="required dropdown select2 select2-offscreen" data-domhelper-name="status" data-field-name="status" name="helpdesk_ticket[status]" id="helpdesk_ticket_status" aria-required="true" title="Ticket StatusTicket Status*"
tabindex="-1">
<option value="2">Open</option>
<option value="17">Awaiting Concur Approval</option>
<option value="15">Awaiting Manager Approval</option>
<option value="22">Awaiting Requestor Response</option>
<option value="16">Awaiting Security Approval</option>
<option value="46">Awaiting SF Reply</option>
<option value="23">Awaiting System Owner Approval</option>
<option value="18">Awaiting Delivery</option>
<option value="4">Resolved</option>
<option value="5">Closed</option>
<option selected="selected" value="3">Pending</option>
<option value="26">Pending Termination Approvals</option>
<option value="13">In Progress</option>
<option value="35">ACL workflow in progress</option>
<option value="36">In Queue/Not Started</option>
<option value="37">Prelim. Research</option>
<option value="38">In Negotiation</option>
<option value="39">Create PO</option>
<option value="40">Procurement Review</option>
<option value="41">Legal Review</option>
<option value="42">Supplier Review</option>
<option value="43">Out for Signature</option>
<option value="44">Stakeholder review in progress</option>
<option value="45">With Business</option>
<option value="47">Awaiting External Support</option>
<option value="48">Project in Progress</option>
</select>
</li>
<li class="dropdown_blank default_department field" data-original-value="95218" data-field-section="department_id"><label data-field-label="department_id" for="helpdesk_ticket_department_id"><span data-ellipsis="true">Department</span><span
class="required_star">*</span></label>
<div class="select2-container required dropdown_blank select2" id="s2id_helpdesk_ticket_department_id" title="DepartmentDepartment*">
<a href="javascript:void(0)" class="select2-choice" tabindex="-1"> <span class="select2-chosen" id="select2-chosen-9">Live Services</span><abbr class="select2-search-choice-close"></abbr> <div class="select2-arrow" role="presentation"><b role="presentation"></b></div></a><label
for="s2id_autogen9" class="select2-offscreen">DepartmentDepartment*</label><input class="select2-focusser select2-offscreen" type="text" aria-haspopup="true" role="button" aria-labelledby="select2-chosen-9" id="s2id_autogen9">
<div class="select2-drop select2-display-none select2-with-searchbox">
<div class="select2-search"> <label for="s2id_autogen9_search" class="select2-offscreen">DepartmentDepartment*</label> <input type="text" autocomplete="new-password" autocorrect="off" autocapitalize="off" spellcheck="false"
class="select2-input" role="combobox" aria-expanded="true" aria-autocomplete="list" aria-owns="select2-results-9" id="s2id_autogen9_search"> <i class="ficon-search"></i> </div>
<ul class="select2-results" role="listbox" id="select2-results-9"> </ul>
</div>
</div><select class="required dropdown_blank select2 select2-offscreen" data-domhelper-name="department_id" data-field-name="department_id" name="helpdesk_ticket[department_id]" id="helpdesk_ticket_department_id" aria-required="true"
title="DepartmentDepartment*" tabindex="-1">
<option value="97304">520 B2B QC</option>
<option value="97299">520 Basement/Mezz/No UPC</option>
<option value="97297">520 East/Cent/Big Pick</option>
<option value="97307">520 Main/Support</option>
<option value="92086">Account Management</option>
<option value="102454">Account Management Team</option>
<option value="102204">Accounting Operations</option>
<option value="102199">Accounts Receivable</option>
<option value="102491">Admin</option>
<option value="97298">Admin-Office</option>
<option value="97256">Administrative</option>
<option value="97328">Adv Con - Production</option>
<option value="96453">Analytics</option>
<option value="102211">Analytics & Insights</option>
<option value="102230">Application Engineering</option>
<option value="97612">Builders</option>
<option value="97313">Buyers</option>
<option value="102238">Care Management</option>
<option value="102202">Case Management</option>
<option value="97592">Civil Division - Enforcement</option>
<option value="102200">Claims</option>
<option value="92085">Client Operations</option>
<option value="100092">Client Success</option>
<option value="96618">Clinic Services - Health Coaches</option>
<option value="95221">Clinical Operations</option>
<option value="96392">Clinical Services</option>
<option value="102122">Cloud & Infrastructure Engineering</option>
<option value="97312">Commerce Hill</option>
<option value="97847">Compliance/Security</option>
<option value="97250">Content and Prod Services</option>
<option value="97113">Contractor</option>
<option value="98864">Contrator</option>
<option value="102232">Corporate</option>
<option value="102212">Corporate Accounting</option>
<option value="99552">CorpSYS</option>
<option value="97310">Creative Services</option>
<option value="102236">Customer Service</option>
<option value="102225">Data Engineering</option>
<option value="99643">Department</option>
<option value="102117">Department Asmir</option>
<option value="97248">Design</option>
<option value="97329">DFLA - Production</option>
<option value="96694">Digital Communications</option>
<option value="102218">Disease Management</option>
<option value="97300">ECom QC</option>
<option value="97308">ECom Reps</option>
<option value="102203">Eligibility & Administration</option>
<option value="92087">Engineering</option>
<option value="102220">Engineering Analytics</option>
<option value="97253">Enterprise</option>
<option value="102233">Enterprise Security</option>
<option value="102215">Executive</option>
<option value="102197">Executive Management</option>
<option value="102041">Extern</option>
<option value="102226">Facilities Operations</option>
<option value="96609">Finance</option>
<option value="102219">Financial Planning & Analytics</option>
<option value="96605">G&A</option>
<option value="97324">Gen & Admin - Non Reoccuring Vendor</option>
<option value="96610">Gen And Admin</option>
<option value="92088">General & Administrative</option>
<option value="102123">HR</option>
<option value="94551">Human Resources</option>
<option value="102217">Implementation</option>
<option value="102223">Information Systems</option>
<option value="97302">Information Technology</option>
<option value="102234">Infrasture Cloud Engineering</option>
<option value="92796">Insights</option>
<option value="97311">Inventory Support & Control</option>
<option value="97247">IT</option>
<option value="102210">IT Service Desk</option>
<option value="97525">La Mirada Apts</option>
<option value="95219">Legal</option>
<option value="102610">Lexington</option>
<option selected="selected" value="95218">Live Services</option>
<option value="102228">Loss Prevention and Recovery</option>
<option value="102216">LPRD</option>
<option value="97305">Maintenance</option>
<option value="89270">Marketing</option>
<option value="99271">Marketing Communications</option>
<option value="102229">Medical Economics</option>
<option value="92089">Member Engagement</option>
<option value="92090">Member Services</option>
<option value="97326">MIR - Creative/Design</option>
<option value="97330">Mirada - Production</option>
<option value="102118">NekiDepartment</option>
<option value="102320">Offshore Development Team</option>
<option value="95230">Onsite Client Services</option>
<option value="102213">Operational Support</option>
<option value="97327">Paperboy - Production</option>
<option value="97252">Partnerships - Industry</option>
<option value="97251">Partnerships - University</option>
<option value="102206">Payment Integrity</option>
<option value="96860">People</option>
<option value="11379">People and Culture (HR)</option>
<option value="102235">Plan Build</option>
<option value="102205">Plan Building</option>
<option value="102224">Plan Documents</option>
<option value="102214">Platform Engineering</option>
<option value="102241">PPO & Pharmacy</option>
<option value="94212">Preventure</option>
<option value="97257">Prod Mgmt and Corp Strat</option>
<option value="95215">Product</option>
<option value="88631">Product Development</option>
<option value="102222">Product Engineering</option>
<option value="92091">Product Management</option>
<option value="97249">Product Services</option>
<option value="92092">Professional Services</option>
<option value="95231">Proj Client Implementations (RB)</option>
<option value="102227">Project Management Office</option>
<option value="102231">Provider Maintenance</option>
<option value="102198">R&D</option>
<option value="97301">Receiving</option>
<option value="95076">RedBrickHealth</option>
<option value="102076">Retail</option>
<option value="11376">Sales</option>
<option value="102201">Sales Enablement</option>
<option value="97309">Sales Management</option>
<option value="97046">Sales Operations</option>
<option value="97306">Sales Support</option>
<option value="96608">Screening</option>
<option value="97237">Service Partner</option>
<option value="95559">SimplyWell</option>
<option value="102488">Standard</option>
<option value="102209">Stop Loss</option>
<option value="96606">Studio</option>
<option value="95235">Support Operations</option>
<option value="11381">Technical Operations</option>
<option value="99484">Test</option>
<option value="102237">Training</option>
<option value="102239">Transformation & Automation</option>
<option value="102284">User Experience</option>
<option value="95232">User Experience (RB)</option>
<option value="102221">Utilization Management</option>
<option value="102208">Utilization Review</option>
<option value="102556">VP - MSR</option>
<option value="102240">Wellness</option>
<option value="99628">WellTok</option>
<option value="97303">West</option>
<option value="97255">Workplace Services</option>
<option value="92084">zAnalytics</option>
<option value="95220">zBusiness Analysts (RB)</option>
<option value="95222">zCommunications & Engagement (RB)</option>
<option value="95223">zContent Development (RB)</option>
<option value="95224">zCorporate Operations (RB)</option>
<option value="95225">zData Operations (RB)</option>
<option value="95226">zData Science & Ops (RB)</option>
<option value="95227">zDevelopment (RB)</option>
<option value="95228">zEmployer Client Services (RB)</option>
<option value="11378">zFinance</option>
<option value="95229">zHealth Strategy (RB)</option>
</select>
</li>
<li class="dropdown_blank custom_dropdown field" data-field-section="region_1509"><label data-field-label="region_1509" for="helpdesk_ticket_custom_field_region_1509"><span data-ellipsis="true">Requester Location</span><span
class="required_star">*</span></label>
<div class="select2-container required dropdown_blank select2" id="s2id_helpdesk_ticket_custom_field_region_1509" title="Requester Location*">
<a href="javascript:void(0)" class="select2-choice" tabindex="-1"> <span class="select2-chosen" id="select2-chosen-10">...</span><abbr class="select2-search-choice-close"></abbr> <div class="select2-arrow" role="presentation"><b role="presentation"></b></div></a><label
for="s2id_autogen10" class="select2-offscreen">Requester Location*</label><input class="select2-focusser select2-offscreen" type="text" aria-haspopup="true" role="button" aria-labelledby="select2-chosen-10" id="s2id_autogen10">
<div class="select2-drop select2-display-none select2-with-searchbox">
<div class="select2-search"> <label for="s2id_autogen10_search" class="select2-offscreen">Requester Location*</label> <input type="text" autocomplete="new-password" autocorrect="off" autocapitalize="off" spellcheck="false"
class="select2-input" role="combobox" aria-expanded="true" aria-autocomplete="list" aria-owns="select2-results-10" id="s2id_autogen10_search"> <i class="ficon-search"></i> </div>
<ul class="select2-results" role="listbox" id="select2-results-10"> </ul>
</div>
</div><select class="required dropdown_blank select2 select2-offscreen" data-domhelper-name="region_1509" data-field-name="region_1509" name="helpdesk_ticket[custom_field][region_1509]" id="helpdesk_ticket_custom_field_region_1509"
aria-required="true" title="Requester Location*" tabindex="-1">
<option value="">...</option>
<option data-id="834039" data-display-id="437" value="Denver, CO, USA">Denver, CO, USA</option>
<option data-id="838730" data-display-id="1513" value="India">India</option>
<option data-id="313432" data-display-id="1" value="Leeds, GB">Leeds, GB</option>
<option data-id="313433" data-display-id="2" value="Melbourne, AU">Melbourne, AU</option>
<option data-id="812133" data-display-id="34" value="Minneapolis, MN, USA">Minneapolis, MN, USA</option>
<option data-id="746298" data-display-id="12" value="Providence, RI, USA">Providence, RI, USA</option>
<option data-id="812304" data-display-id="35" value="Remote">Remote</option>
<option data-id="831390" data-display-id="402" value="Sarajevo, BH">Sarajevo, BH</option>
<option data-id="313438" data-display-id="7" value="Singapore, SG">Singapore, SG</option>
<option data-id="804577" data-display-id="14" value="Tuzla, BH (old)">Tuzla, BH (old)</option>
<option data-id="804904" data-display-id="17" value="UK/Ireland">UK/Ireland</option>
<option data-id="838731" data-display-id="1514" value="Ukraine">Ukraine</option>
<option data-id="313437" data-display-id="6" value="Zurich, CH">Zurich, CH</option>
<option data-id="313442" data-display-id="8" value="Global IT Operations (IT Use Only)">Global IT Operations (IT Use Only)</option>
<option data-id="841004" data-display-id="1931" value="Bosnia">Bosnia</option>
<option data-id="841249" data-display-id="1990" value="Tuzla, Bosnia (old)">Tuzla, Bosnia (old)</option>
<option data-id="841250" data-display-id="1991" value="Tuzla">Tuzla</option>
<option data-id="852140" data-display-id="2652" value="Covington">Covington</option>
<option data-id="852141" data-display-id="2653" value="Fresno">Fresno</option>
<option data-id="852142" data-display-id="2654" value="Mokena">Mokena</option>
<option data-id="852143" data-display-id="2655" value="Plano">Plano</option>
<option data-id="852144" data-display-id="2656" value="Other">Other</option>
</select>
</li>
<li class="nested_field nested_field field" data-original-value="{"subcategory_val":null,"item_val":null,"category_val":null}" data-field-section="it_infrastructure_1509"><label
data-field-label="it_infrastructure_1509" for="helpdesk_ticket_custom_field_it_infrastructure_1509"><span data-ellipsis="true">Category</span><span class="required_star">*</span></label>
<div class="select2-container required nested_field select2" id="s2id_helpdesk_ticket_custom_field_it_infrastructure_1509" title="Category*">
<a href="javascript:void(0)" class="select2-choice" tabindex="-1"> <span class="select2-chosen" id="select2-chosen-11">...</span><abbr class="select2-search-choice-close"></abbr> <div class="select2-arrow" role="presentation"><b role="presentation"></b></div></a><label
for="s2id_autogen11" class="select2-offscreen">Category*</label><input class="select2-focusser select2-offscreen" type="text" aria-haspopup="true" role="button" aria-labelledby="select2-chosen-11" id="s2id_autogen11">
<div class="select2-drop select2-display-none select2-with-searchbox">
<div class="select2-search"> <label for="s2id_autogen11_search" class="select2-offscreen">Category*</label> <input type="text" autocomplete="new-password" autocorrect="off" autocapitalize="off" spellcheck="false" class="select2-input"
role="combobox" aria-expanded="true" aria-autocomplete="list" aria-owns="select2-results-11" id="s2id_autogen11_search"> <i class="ficon-search"></i> </div>
<ul class="select2-results" role="listbox" id="select2-results-11"> </ul>
</div>
</div><select class="required nested_field select2 select2-offscreen" data-domhelper-name="it_infrastructure_1509" data-field-name="it_infrastructure_1509" data-pagination="false" name="helpdesk_ticket[custom_field][it_infrastructure_1509]"
id="helpdesk_ticket_custom_field_it_infrastructure_1509" aria-required="true" title="Category*" tabindex="-1">
<option value="">...</option>
<option data-display-id="2498" value="HealthComp">HealthComp</option>
<option data-display-id="40" value="Production">Production</option>
<option data-display-id="168" value="AD Accounts">AD Accounts</option>
<option data-display-id="176" value="Applications">Applications</option>
<option data-display-id="225" value="MyApps (Azure)">MyApps (Azure)</option>
<option data-display-id="243" value="Facility">Facility</option>
<option data-display-id="2477" value="Finance Infrastructure and Analytics">Finance Infrastructure and Analytics</option>
<option data-display-id="256" value="Corporate Infrastructure">Corporate Infrastructure</option>
<option data-display-id="1957" value="Human Resources">Human Resources</option>
<option data-display-id="1989" value="Payroll">Payroll</option>
<option data-display-id="261" value="O365">O365</option>
<option data-display-id="268" value="Phones/Fax">Phones/Fax</option>
<option data-display-id="275" value="Hardware">Hardware</option>
<option data-display-id="1909" value="IT Project Requests">IT Project Requests</option>
<option data-display-id="295" value="Peripherals">Peripherals</option>
<option data-display-id="302" value="VPN">VPN</option>
<option data-display-id="320" value="Documentation">Documentation</option>
<option data-display-id="1282" value="International Transfer Request">International Transfer Request</option>
<option data-display-id="312" value="Not Handled by IT">Not Handled by IT</option>
<option data-display-id="325" value="Password expiration notification">Password expiration notification</option>
<option data-display-id="313" value="Other (Requires A Tag)">Other (Requires A Tag)</option>
<option data-display-id="1515" value="VDI Troubleshooting">VDI Troubleshooting</option>
<option data-display-id="1891" value="Legal">Legal</option>
<option data-display-id="1772" value="Security">Security</option>
<option data-display-id="1198" value="Welltok Legacy Systems">Welltok Legacy Systems</option>
<option data-display-id="1004" value="Procurement">Procurement</option>
</select>
<div class="level_2" data-field-section="it_infrastructure_1509_level_2" style="display: none;"><label data-field-label="it_infrastructure_1509_level_2" for="Sub_Category"><span data-ellipsis="true">Sub Category</span><span
class="required_star">*</span></label>
<div class="select2-container required nested_field select2" id="s2id_helpdesk_ticket_custom_field_device_1509" title="">
<a href="javascript:void(0)" class="select2-choice" tabindex="-1"> <span class="select2-chosen" id="select2-chosen-12">...</span><abbr class="select2-search-choice-close"></abbr> <div class="select2-arrow" role="presentation"><b role="presentation"></b></div></a><label
for="s2id_autogen12" class="select2-offscreen"></label><input class="select2-focusser select2-offscreen" type="text" aria-haspopup="true" role="button" aria-labelledby="select2-chosen-12" id="s2id_autogen12">
<div class="select2-drop select2-display-none select2-with-searchbox">
<div class="select2-search"> <label for="s2id_autogen12_search" class="select2-offscreen"></label> <input type="text" autocomplete="new-password" autocorrect="off" autocapitalize="off" spellcheck="false" class="select2-input"
role="combobox" aria-expanded="true" aria-autocomplete="list" aria-owns="select2-results-12" id="s2id_autogen12_search"> <i class="ficon-search"></i> </div>
<ul class="select2-results" role="listbox" id="select2-results-12"> </ul>
</div>
</div><select class="required nested_field select2 select2-offscreen" data-domhelper-name="device_1509" data-field-name="it_infrastructure_1509_level_2" data-pagination="false" name="helpdesk_ticket[custom_field][device_1509]"
id="helpdesk_ticket_custom_field_device_1509" aria-required="true" title="" tabindex="-1">
<option value="">...</option>
</select>
</div>
<div class="level_3" data-field-section="it_infrastructure_1509_level_3" style="display: none;"><label data-field-label="it_infrastructure_1509_level_3" for="Item"><span data-ellipsis="true">Item</span><span
class="required_star">*</span></label>
<div class="select2-container required nested_field select2" id="s2id_helpdesk_ticket_custom_field_item_1509" title="">
<a href="javascript:void(0)" class="select2-choice" tabindex="-1"> <span class="select2-chosen" id="select2-chosen-13">...</span><abbr class="select2-search-choice-close"></abbr> <div class="select2-arrow" role="presentation"><b role="presentation"></b></div></a><label
for="s2id_autogen13" class="select2-offscreen"></label><input class="select2-focusser select2-offscreen" type="text" aria-haspopup="true" role="button" aria-labelledby="select2-chosen-13" id="s2id_autogen13">
<div class="select2-drop select2-display-none select2-with-searchbox">
<div class="select2-search"> <label for="s2id_autogen13_search" class="select2-offscreen"></label> <input type="text" autocomplete="new-password" autocorrect="off" autocapitalize="off" spellcheck="false" class="select2-input"
role="combobox" aria-expanded="true" aria-autocomplete="list" aria-owns="select2-results-13" id="s2id_autogen13_search"> <i class="ficon-search"></i> </div>
<ul class="select2-results" role="listbox" id="select2-results-13"> </ul>
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</div><select class="required nested_field select2 select2-offscreen" data-domhelper-name="item_1509" data-field-name="it_infrastructure_1509_level_3" data-pagination="false" name="helpdesk_ticket[custom_field][item_1509]"
id="helpdesk_ticket_custom_field_item_1509" aria-required="true" title="" tabindex="-1">
<option value="">...</option>
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["Visual Studio Code", "Visual Studio Code", 2800]
], 177],
["Browsers", "Browsers", [
["Chrome", "Chrome", 202],
["Edge", "Edge", 200],
["FireFox", "FireFox", 201],
["Internet Explorer", "Internet Explorer", 199],
["Safari", "Safari", 203]
], 198],
["Security Controls", "Security Controls", [
["Axiom", "Axiom", 970],
["Bomgar", "Bomgar", 1309],
["CrowdStrike", "CrowdStrike", 188],
["DarkTrace", "DarkTrace", 189],
["Domain Tools", "Domain Tools", 420],
["FreshService", "FreshService", 190],
["Intune", "Intune", 401],
["Jamf", "Jamf", 191],
["Phishing Email", "Phishing Email", 193],
["Policy Feedback", "Policy Feedback", 194],
["Rapid7", "Rapid7", 195],
["ServiceNow", "ServiceNow", 928],
["SumoLogic", "SumoLogic", 1928],
["USB Drive Exception", "USB Drive Exception", 983],
["Zscaler", "Zscaler", 196]
], 187],
["Adobe Products", "Adobe Products", [
["Acrobat", "Acrobat", 930],
["Administrator", "Administrator", 931],
["After Effects", "After Effects", 932],
["All Apps", "All Apps", 933],
["Analytics", "Analytics", 934],
["Dreamweaver", "Dreamweaver", 935],
["Illustrator", "Illustrator", 936],
["InDesign", "InDesign", 937],
["Marketo", "Marketo", 938],
["Photoshop", "Photoshop", 939],
["Premiere", "Premiere", 940]
], 197],
["Aha!", "Aha!", [], 407],
["Airtame Cloud", "Airtame Cloud", [], 1924],
["Amazon Business", "Amazon Business", [], 941],
["Articulate 360", "Articulate 360", [], 344],
["Audacity", "Audacity", [], 427],
["Anaplan", "Anaplan", [], 984],
["Alert Logic", "Alert Logic", [], 985],
["Box", "Box", [], 942],
["Campaign Studio", "Campaign Studio", [], 943],
["CloudCoach", "CloudCoach", [], 944],
["Cloudflare", "Cloudflare", [], 2701],
["Confluent", "Confluent", [], 438],
["Conga", "Conga", [], 945],
["Coupa", "Coupa", [], 946],
["CSC Global", "CSC Global", [], 406],
["CyberDuck", "CyberDuck", [], 204],
["Dizzion", "Dizzion", [], 977],
["DocuSign", "DocuSign", [], 205],
["DropBox", "DropBox", [], 206],
["Dynamic Assets", "Dynamic Assets", [], 405],
["Facebook Business Manager", "Facebook Business Manager", [], 947],
["Fonts", "Fonts", [], 207],
["Freshservice", "Freshservice", [], 2421],
["Gainsight", "Gainsight", [], 208],
["Genesys", "Genesys", [], 2657],
["Gliffy", "Gliffy", [], 209],
["Gong", "Gong", [], 408],
["Google Apps - Welltok", "Google Apps - Welltok", [], 948],
["Harness", "Harness", [], 409],
["Hubspot", "Hubspot", [], 410],
["InsightConnect", "InsightConnect", [], 210],
["IntelAgree", "IntelAgree", [], 982],
["Java", "Java", [], 211],
["Jenkins", "Jenkins", [], 949],
["JetBrains", "JetBrains", [], 950],
["KnowBe4", "KnowBe4", [], 2690],
["LastPass", "LastPass", [], 212],
["LinkedIn Salesnav", "LinkedIn Salesnav", [], 348],
["Localytics", "Localytics", [], 411],
["LinkSquares", "LinkSquares", [], 1280],
["Meraki Dashboard", "Meraki Dashboard", [], 319],
["Miro", "Miro", [], 449],
["Mixpanel", "Mixpanel", [], 412],
["New Relic", "New Relic", [], 330],
["Okta - Welltok", "Okta - Welltok", [], 951],
["PagerDuty", "PagerDuty", [], 421],
["Paubox", "Paubox", [], 413],
["Pluralsight", "Pluralsight", [], 213],
["RDP", "RDP", [], 969],
["Risk3Sixty", "Risk3Sixty", [], 350],
["Robocorp", "Robocorp", [], 2488],
["RStudio", "RStudio", [], 403],
["Rundeck", "Rundeck", [], 214],
["SalesForce", "SalesForce", [], 215],
["SalesForce Health Cloud", "SalesForce Health Cloud", [
["Deactivation", "Deactivation", 1303],
["MFA Help", "MFA Help", 1304],
["New User", "New User", 1305],
["Password Reset", "Password Reset", 1306],
["Profile change", "Profile change", 1307]
], 1023],
["SalesForce - Welltok", "SalesForce - Welltok", [], 952],
["SAS", "SAS", [], 953],
["SendWithUs", "SendWithUs", [], 414],
["Shutterstock", "Shutterstock", [], 954],
["Sketch", "Sketch", [], 216],
["Slack - Wellpass", "Slack - Wellpass", [], 955],
["Smartsheet", "Smartsheet", [], 217],
["SnagIT", "SnagIT", [], 218],
["Splunk", "Splunk", [], 956],
["SqlDBM", "SqlDBM", [], 2460],
["SSO App request", "SSO App request", [], 2417],
["StoriesOnBoard", "StoriesOnBoard", [], 957],
["StormWind", "StormWind", [], 1009],
["Sublime", "Sublime", [], 426],
["VMWare", "VMWare", [], 219],
["WalkMe", "WalkMe", [], 220],
["Whistic", "Whistic", [], 415],
["Vanity URL", "Vanity URL", [], 221],
["VirtualBox", "VirtualBox", [], 222],
["Udemy", "Udemy", [], 876],
["Zoom", "Zoom", [], 223],
["ZoomInfo", "ZoomInfo", [], 877],
["Other (Requires A Tag)", "Other (Requires A Tag)", [], 224]
], 176],
["MyApps (Azure)", "MyApps (Azure)", [
["Account Locked", "Account Locked", [], 226],
["MFA Reset", "MFA Reset", [], 227],
["Password Reset", "Password Reset", [], 230],
["Tiles", "Tiles", [
["ADP", "ADP", 232],
["Agent Admin SSO", "Agent Admin SSO", 349],
["Airtable", "Airtable", 2413],
["Argo CD", "Argo CD", 1308],
["Asana", "Asana", 435],
["BetterWorks", "BetterWorks", 979],
["Cognigy", "Cognigy", 958],
["Concur", "Concur", 233],
["Confluence", "Confluence", 234],
["Confluence - Welltok", "Confluence - Welltok", 959],
["Crayon", "Crayon", 960],
["CultureAMP", "CultureAMP", 235],
["Egress", "Egress", 474],
["iCIMS", "iCIMS", 471],
["Google Analytics", "Google Analytics", 961],
["Jira", "Jira", 237],
["KnowBe4", "KnowBe4", 238],
["Manta", "Manta", 404],
["MVP Site", "MVP Site", 239],
["New Relic", "New Relic", 329],
["Officespace", "Officespace", 428],
["Secure Mail", "Secure Mail", 240],
["Sprout", "Sprout", 241],
["SurveyMonkey", "SurveyMonkey", 326],
["Trello", "Trello", 446],
["Valimail", "Valimail", 416],
["VP4VP", "VP4VP", 327],
["WP Engine", "WP Engine", 1992],
["Other (Requires A Tag)", "Other (Requires A Tag)", 242]
], 231]
], 225],
["Facility", "Facility", [
["AirTame", "AirTame", [], 244],
["Building Access (Brivo, Badges)", "Building Access (Brivo, Badges)", [
["New Badge", "New Badge", 418],
["Comms Room Access", "Comms Room Access", 422],
["Lost/Stolen Badge", "Lost/Stolen Badge", 419]
], 245],
["Building Management (Temperature, Etc)", "Building Management (Temperature, Etc)", [], 246],
["Health Station", "Health Station", [], 247],
["High Five", "High Five", [], 248],
["Office Moves", "Office Moves", [], 249],
["Printers", "Printers", [], 250],
["Robin Powered", "Robin Powered", [], 251],
["Security", "Security", [
["Building Audit", "Building Audit", 399],
["Cameras", "Cameras", 400]
], 398],
["Facility/Office Supplies", "Facility/Office Supplies", [], 253],
["Matrix / Reporting TVs", "Matrix / Reporting TVs", [], 254],
["TEEMS Visitor Check In", "TEEMS Visitor Check In", [], 255]
], 243],
["Finance Infrastructure and Analytics", "Finance Infrastructure and Analytics", [], 2477],
["Corporate Infrastructure", "Corporate Infrastructure", [
["ISP", "ISP", [], 257],
["Meraki Alerts", "Meraki Alerts", [], 258],
["NTP", "NTP", [], 259],
["WiFi", "WiFi", [], 260],
["Alerting and Monitoring", "Alerting and Monitoring", [], 2475]
], 256],
["Human Resources", "Human Resources", [
["Access", "Access", [
["ADP", "ADP", 2703],
["BetterWorks", "BetterWorks", 2427],
["Concur", "Concur", 2704],
["Gym", "Gym", 2705],
["ePoster", "ePoster", 2424],
["iCIMS", "iCIMS", 1961],
["KnowBe4", "KnowBe4", 2706],
["Linkedin Learning", "Linkedin Learning", 2425],
["Office", "Office", 2707],
["Pulse", "Pulse", 2708],
["Sprout", "Sprout", 2709],
["Survey Monkey", "Survey Monkey", 2456],
["Virgin Family", "Virgin Family", 2710],
["VP4VP/HC Wellness", "VP4VP/HC Wellness", 2422],
["Udemy", "Udemy", 2426]
], 1958],
["Benefits", "Benefits", [
["401k", "401k", 2442],
["Education Reimbursements", "Education Reimbursements", 2443],
["General Benefits", "General Benefits", 2444],
["Life Event", "Life Event", 2448],
["Open Enrollment", "Open Enrollment", 2446]
], 2441],
["EE Info", "EE Info", [
["FTE Change", "FTE Change", 2712],
["Manager/Department Change", "Manager/Department Change", 2713],
["Market Adjustment", "Market Adjustment", 2714],
["Moving", "Moving", 2715],
["Name Change", "Name Change", 2716],
["Promotions", "Promotions", 2717],
["Time Off", "Time Off", 2718],
["Title Alignment", "Title Alignment", 2719],
["Unemployment", "Unemployment", 2720],
["Verification of Employment", "Verification of Employment", 2721]
], 2711],
["General Questions", "General Questions", [], 2457],
["HRBP", "HRBP", [], 2492],
["Immigration", "Immigration", [], 2440],
["Leave of Absence (LOA)", "Leave of Absence (LOA)", [], 2449],
["MVP", "MVP", [], 2452],
["Onboarding", "Onboarding", [], 1985],
["Offboarding", "Offboarding", [], 1981],
["Talent Acquisition", "Talent Acquisition", [], 2453]
], 1957],
["Payroll", "Payroll", [], 1989],
["O365", "O365", [
["Admin Roles", "Admin Roles", [], 262],
["Conference Rooms / Resources", "Conference Rooms / Resources", [], 263],
["Distribution Group", "Distribution Group", [], 264],
["Mailbox - Shared Mailbox", "Mailbox - Shared Mailbox", [], 265],
["Mailbox - User Mailbox", "Mailbox - User Mailbox", [], 266],
["Whitelisting", "Whitelisting", [], 267],
["Licenses", "Licenses", [
["PowerBI", "PowerBI", 2496]
], 2495]
], 261],
["Phones/Fax", "Phones/Fax", [
["APH Phones", "APH Phones", [], 1005],
["Evolve", "Evolve", [], 270],
["Fax Lines", "Fax Lines", [], 271],
["LiveVox", "LiveVox", [], 315],
["Mitel", "Mitel", [], 273],
["RingCentral", "RingCentral", [], 962],
["Skylight/Serenova", "Skylight/Serenova", [
["Call dropped", "Call dropped", 334],
["Call quality", "Call quality", 335],
["Cant call out - No error", "Cant call out - No error", 332],
["Cant call out - Error given", "Cant call out - Error given", 333],
["Password Reset", "Password Reset", 331],
["Other", "Other", 336]
], 274],
["Twilio", "Twilio", [], 963]
], 268],
["Hardware", "Hardware", [
["iPad loaner request", "iPad loaner request", [], 276],
["Laptop", "Laptop", [
["Battery", "Battery", 278],
["Blue Screen", "Blue Screen", 279],
["Can't Log In", "Can't Log In", 280],
["Charger", "Charger", 281],
["Issue", "Issue", 282],
["Keyboard", "Keyboard", 283],
["Loaner", "Loaner", 284],
["Lost Laptop", "Lost Laptop", 285],
["New Device Request", "New Device Request", 286],
["Not Powering On", "Not Powering On", 287],
["Power Supply", "Power Supply", 288],
["Screen", "Screen", 289],
["Upgrade", "Upgrade", 290],
["OS Updates", "OS Updates", 291],
["Webcam", "Webcam", 292],
["Laptop Refresh", "Laptop Refresh", 2487]
], 277],
["MiFi (Hot Spot)", "MiFi (Hot Spot)", [], 293],
["Phone/Handset", "Phone/Handset", [], 294]
], 275],
["IT Project Requests", "IT Project Requests", [], 1909],
["Peripherals", "Peripherals", [
["Adapters", "Adapters", [], 296],
["Headset", "Headset", [], 297],
["Hub/Dock", "Hub/Dock", [], 343],
["Monitor", "Monitor", [], 299],
["Mouse/Keyboard", "Mouse/Keyboard", [], 300],
["Printer", "Printer", [], 298],
["Other (Requires A Tag)", "Other (Requires A Tag)", [], 301]
], 295],
["VPN", "VPN", [
["Access Request", "Access Request", [
["Armor VPN", "Armor VPN", 1766],
["Engineering", "Engineering", 337],
["Global Protect", "Global Protect", 463],
["Member Services", "Member Services", 338],
["Mobile developer (MOBDEV)", "Mobile developer (MOBDEV)", 339],
["Wellpass", "Wellpass", 964]
], 303],
["Issue Connecting", "Issue Connecting", [
["Armor VPN", "Armor VPN", 1767],
["Engineering", "Engineering", 340],
["Global Protect", "Global Protect", 464],
["Member Services", "Member Services", 341],
["Mobile Developer (MOBDEV)", "Mobile Developer (MOBDEV)", 342],
["Wellpass", "Wellpass", 965]
], 308]
], 302],
["Documentation", "Documentation", [], 320],
["International Transfer Request", "International Transfer Request", [], 1282],
["Not Handled by IT", "Not Handled by IT", [], 312],
["Password expiration notification", "Password expiration notification", [], 325],
["Other (Requires A Tag)", "Other (Requires A Tag)", [], 313],
["VDI Troubleshooting", "VDI Troubleshooting", [], 1515],
["Legal", "Legal", [
["Privacy Impact Assessment", "Privacy Impact Assessment", [], 1892],
["Privacy Questionnaire", "Privacy Questionnaire", [], 1893],
["Privacy Incident - HIPAA", "Privacy Incident - HIPAA", [], 1894],
["Privacy Incident - CCPA", "Privacy Incident - CCPA", [], 1895],
["Privacy Incident - GDPR", "Privacy Incident - GDPR", [], 1896],
["Privacy Incident - Other", "Privacy Incident - Other", [], 1901]
], 1891],
["Security", "Security", [
["Audit", "Audit", [
["Access Review", "Access Review", 1925],
["Anti-Virus Maintenance", "Anti-Virus Maintenance", 1774],
["Application log Review", "Application log Review", 1775],
["Application Security Review", "Application Security Review", 1776],
["Audit Other", "Audit Other", 1777],
["Badge System Logs", "Badge System Logs", 1778],
["Change Management Review", "Change Management Review", 1779],
["Clear Desk", "Clear Desk", 1780],
["Data Destruction", "Data Destruction", 2459],
["Daily checklist", "Daily checklist", 1781],
["DLP Response", "DLP Response", 1782],
["DLP Rule Review", "DLP Rule Review", 1783],
["Exception Tracking - other", "Exception Tracking - other", 1784],
["Exception Tracking - Policy", "Exception Tracking - Policy", 1785],
["External Penetration Test", "External Penetration Test", 1786],
["File Share Permissions", "File Share Permissions", 1787],
["Firewall Log Response", "Firewall Log Response", 1788],
["Firewall Rule", "Firewall Rule", 1789],
["IDS Response", "IDS Response", 1790],
["IDS Signature update", "IDS Signature update", 1791],
["Information Security Governance", "Information Security Governance", 1792],
["Internal PenetrationTest", "Internal PenetrationTest", 1793],
["Inventory Review", "Inventory Review", 1794],
["Log Daily Reviews", "Log Daily Reviews", 1795],
["Miscellaneous Testing", "Miscellaneous Testing", 1796],
["Network Design Review", "Network Design Review", 1797],
["Password Audit", "Password Audit", 1798],
["Physical Access Log Review", "Physical Access Log Review", 1799],
["Physical Access Review", "Physical Access Review", 1800],
["Prospect & Client Support", "Prospect & Client Support", 1801],
["Questionnaire", "Questionnaire", 1802],
["Risk Assessment", "Risk Assessment", 1803],
["Risk Remediation", "Risk Remediation", 1804],
["Security Alert Notifications", "Security Alert Notifications", 1805],
["Security Camera", "Security Camera", 1806],
["Security Policy Review", "Security Policy Review", 1807],
["Third Party Management", "Third Party Management", 1808],
["Training", "Training", 1926],
["User Account", "User Account", 1809],
["Vulnerability Scan External", "Vulnerability Scan External", 1810],
["Vulnerability Scan Internal", "Vulnerability Scan Internal", 1811],
["Wireless Rogue Audit", "Wireless Rogue Audit", 1812],
["Other Audit", "Other Audit", 1911]
], 1773],
["BCDR", "BCDR", [
["Actual Failover", "Actual Failover", 1814],
["BIA", "BIA", 1815],
["Bubble Failover Test", "Bubble Failover Test", 1816],
["Full Failover Test", "Full Failover Test", 1817],
["HA Recovery", "HA Recovery", 1818],
["Plan Documentation", "Plan Documentation", 1819],
["Power Generator Test", "Power Generator Test", 1820],
["Recover from Backup", "Recover from Backup", 1821],
["Safety", "Safety", 1822],
["Safety firedrill", "Safety firedrill", 1823],
["Tabletop Failover Test", "Tabletop Failover Test", 1824],
["Other BCDR request", "Other BCDR request", 1912]
], 1813],
["Fraud Prevention", "Fraud Prevention", [
["Alert Response", "Alert Response", 1826],
["Client Request", "Client Request", 1827],
["Client Incident", "Client Incident", 1828],
["Fraud External Audit Issue", "Fraud External Audit Issue", 1829],
["Fraud Internal Audit Issue", "Fraud Internal Audit Issue", 1830],
["Member Request", "Member Request", 1831],
["Security Log Review", "Security Log Review", 1832],
["Other Fraud Prevention", "Other Fraud Prevention", 1833]
], 1825],
["General requests", "General requests", [
["HR Request", "HR Request", 1839],
["Policy Question", "Policy Question", 1840],
["RAF", "RAF", 1841],
["Security Document", "Security Document", 1843],
["Troubleshooting", "Troubleshooting", 1845],
["Other General Requests", "Other General Requests", 1913]
], 1834],
["Incidents", "Incidents", [
["Application Security Issue", "Application Security Issue", 1847],
["Botnet", "Botnet", 1848],
["DMCA Violation", "DMCA Violation", 1849],
["Firewall Change Review", "Firewall Change Review", 1850],
["Information Disclosure (Non-PHI)", "Information Disclosure (Non-PHI)", 1851],
["Information Disclosure (PHI)", "Information Disclosure (PHI)", 1852],
["Intrusion Detection", "Intrusion Detection", 1853],
["Keylogger", "Keylogger", 1854],
["Large Scale Incident", "Large Scale Incident", 1855],
["LOST or STOLEN: (other)", "LOST or STOLEN: (other)", 1856],
["LOST or STOLEN: Badge", "LOST or STOLEN: Badge", 1857],
["LOST or STOLEN: Computer", "LOST or STOLEN: Computer", 1858],
["LOST or STOLEN: Laptop", "LOST or STOLEN: Laptop", 1859],
["LOST or STOLEN: Smartphone", "LOST or STOLEN: Smartphone", 1860],
["LOST or STOLEN: Tablet", "LOST or STOLEN: Tablet", 1861],
["Moveit", "Moveit", 2478],
["Network Abuse", "Network Abuse", 1862],
["Network Security Issue", "Network Security Issue", 1863],
["Password Compromise", "Password Compromise", 1864],
["Phishing", "Phishing", 1865],
["Policy Violation", "Policy Violation", 1866],
["Port Scan Detection", "Port Scan Detection", 1867],
["Ransomware", "Ransomware", 1868],
["Security Breach", "Security Breach", 1869],
["Security Event\\Message", "Security Event\\Message", 1870],
["Spam", "Spam", 1871],
["Suspicious Traffic Log", "Suspicious Traffic Log", 1872],
["Termination - Immediate", "Termination - Immediate", 1873],
["Termination - Scheduled", "Termination - Scheduled", 1874],
["Trojan", "Trojan", 1875],
["URL Web Filtering Review", "URL Web Filtering Review", 1876],
["Virus Alert", "Virus Alert", 1877],
["Virus Infection", "Virus Infection", 1878],
["Wireless Rogue AP Detection", "Wireless Rogue AP Detection", 1879],
["Worm", "Worm", 1880],
["Risk Remediation Task", "Risk Remediation Task", 1881],
["Improvement Task", "Improvement Task", 1882],
["Other General Requests", "Other General Requests", 1914]
], 1846],
["Sales Requests", "Sales Requests", [
["Client Penetration Test", "Client Penetration Test", 1903],
["Client Security Inquiry", "Client Security Inquiry", 1904],
["Client Security Questionnaire", "Client Security Questionnaire", 1905],
["Contract & Redlines", "Contract & Redlines", 1906],
["Sales Security Presentation", "Sales Security Presentation", 1907],
["Subcontractor List", "Subcontractor List", 1908],
["Other Sales Requests", "Other Sales Requests", 1915]
], 1902],
["Other", "Other", [], 1890]
], 1772],
["Welltok Legacy Systems", "Welltok Legacy Systems", [
["Acumen", "Acumen", [], 1199],
["Acumen Dev/QA Servers", "Acumen Dev/QA Servers", [], 1200],
["Logs VP Activate ReadOnly", "Logs VP Activate ReadOnly", [], 1768],
["Logs VP Activate Power User", "Logs VP Activate Power User", [], 1769],
["Logs VP Activate Production", "Logs VP Activate Production", [], 1770],
["Logs VP Activate Admin", "Logs VP Activate Admin", [], 1771],
["Amazon Web Services", "Amazon Web Services", [], 1201],
["Apple Developer Program", "Apple Developer Program", [], 1202],
["Atlassian Jira", "Atlassian Jira", [], 1203],
["AWS Console", "AWS Console", [], 1204],
["AWS S3 Bucket", "AWS S3 Bucket", [], 1205],
["BitBucket", "BitBucket", [], 1910],
["Cafe Well Admin Dev/Test Environments", "Cafe Well Admin Dev/Test Environments", [], 1206],
["CafeWell Admin Stage/Production Environment", "CafeWell Admin Stage/Production Environment", [], 1207],
["CafeWell Databases", "CafeWell Databases", [], 1208],
["CafeWell SSH Development", "CafeWell SSH Development", [], 1287],
["CafeWell SSH Hermes", "CafeWell SSH Hermes", [], 1288],
["CafeWell SSH Stage", "CafeWell SSH Stage", [], 1289],
["CafeWell SSH Prod", "CafeWell SSH Prod", [], 1290],
["CafeWell SSH Performance Test", "CafeWell SSH Performance Test", [], 1942],
["Call Control Dashboard", "Call Control Dashboard", [], 1945],
["Campaign Studio", "Campaign Studio", [], 1209],
["Campaign Studio Databases", "Campaign Studio Databases", [], 1210],
["Campaigns Twilio", "Campaigns Twilio", [], 1211],
["Central Dev", "Central Dev", [], 1212],
["Central Prod", "Central Prod", [], 1213],
["Central UAT/Pre-Prod/Stage", "Central UAT/Pre-Prod/Stage", [], 1214],
["Cloud Coach", "Cloud Coach", [], 1283],
["Cloudinary", "Cloudinary", [], 1949],
["Code Climate", "Code Climate", [], 1286],
["Concierge Admin", "Concierge Admin", [], 1951],
["ConciergeKBS", "ConciergeKBS", [], 1948],
["CS Tool", "CS Tool", [], 1215],
["DEIS", "DEIS", [], 1216],
["Elastic Search", "Elastic Search", [], 1217],
["Email on Acid", "Email on Acid", [], 1218],
["Foxpass", "Foxpass", [], 1927],
["Gemfury", "Gemfury", [], 1219],
["GitHub", "GitHub", [], 1220],
["Google Analytics", "Google Analytics", [], 1221],
["Google Big Query for Provider", "Google Big Query for Provider", [], 1222],
["Google Play", "Google Play", [], 1950],
["Harmonix Airflow", "Harmonix Airflow", [], 1223],
["Harmonix ETL", "Harmonix ETL", [], 1224],
["HealthPower Oracle Database", "HealthPower Oracle Database", [], 1225],
["HealthPower Web", "HealthPower Web", [], 1226],
["Keycloak", "Keycloak", [], 1227],
["Kubernetes", "Kubernetes", [], 1228],
["LastPass for WT IT", "LastPass for WT IT", [], 1229],
["LDAP", "LDAP", [], 1230],
["Lucidchart", "Lucidchart", [], 1231],
["Moveit SFTP", "Moveit SFTP", [], 1232],
["Netsuite", "Netsuite", [], 1233],
["Outreach", "Outreach", [], 1285],
["Paligo", "Paligo", [], 1234],
["PEGA Environments", "PEGA Environments", [], 1235],
["PhraseApp", "PhraseApp", [], 1236],
["Pingdom", "Pingdom", [], 1237],
["Quay", "Quay", [], 1238],
["Rabbit MQ", "Rabbit MQ", [], 1239],
["Rally", "Rally", [], 1240],
["RSA", "RSA", [], 1241],
["SANS Security Training", "SANS Security Training", [], 1242],
["SecureData", "SecureData", [], 1243],
["SendGrid", "SendGrid", [], 1955],
["Sentry", "Sentry", [], 1244],
["Shutterstock", "Shutterstock", [], 1245],
["Silver Link ActiveDirectory", "Silver Link ActiveDirectory", [], 1246],
["Silver Tools", "Silver Tools", [], 1247],
["Silverpop", "Silverpop", [], 1248],
["Simpleton Non-Prod", "Simpleton Non-Prod", [], 1249],
["Simpleton Prod", "Simpleton Prod", [], 1250],
["SISL Next", "SISL Next", [], 1944],
["Splunk", "Splunk", [], 1251],
["SRA", "SRA", [], 1252],
["SSRS Reporting System", "SSRS Reporting System", [], 1253],
["Tableau", "Tableau", [], 1254],
["Target Manager Kiban", "Target Manager Kiban", [], 1255],
["TLH Databases", "TLH Databases", [], 1256],
["TLH Gitlab", "TLH Gitlab", [], 1257],
["TLH Patientology", "TLH Patientology", [], 1258],
["TSR Tool", "TSR Tool", [], 1259],
["Umbrella Client", "Umbrella Client", [], 1260],
["Victor Ops", "Victor Ops", [], 1261],
["Voxiva Databases", "Voxiva Databases", [], 1262],
["Voxiva SMS", "Voxiva SMS", [], 1263],
["VPN PA Global Protect", "VPN PA Global Protect", [], 1264],
["vSphere", "vSphere", [], 1946],
["WellPass ActiveDirectory", "WellPass ActiveDirectory", [], 1265],
["WellPass Airflow", "WellPass Airflow", [], 1266],
["WellPass App Center", "WellPass App Center", [], 1267],
["WellPass DataDog", "WellPass DataDog", [], 1268],
["WellPass Django", "WellPass Django", [], 1269],
["Wellpass FileDrop", "Wellpass FileDrop", [], 1270],
["Wellpass Github", "Wellpass Github", [], 1271],
["Wellpass Redash", "Wellpass Redash", [], 1272],
["WellPass Servers", "WellPass Servers", [], 1273],
["WellPass SFTP", "WellPass SFTP", [], 1274],
["WellPass Splunk", "WellPass Splunk", [], 1275],
["Wellpass Twilio", "Wellpass Twilio", [], 1276],
["WellStone", "WellStone", [], 1277],
["Wellstone Dev", "Wellstone Dev", [], 1278],
["Wellstone Stage", "Wellstone Stage", [], 1284],
["Workbench", "Workbench", [], 1279],
["Moveit - Welltok/Silverlink", "Moveit - Welltok/Silverlink", [], 2497]
], 1198],
["Procurement", "Procurement", [
["NDA", "NDA", [], 1016],
["MSA", "MSA", [], 1017],
["SOW", "SOW", [], 1018],
["Amendment", "Amendment", [], 1019],
["Change Order", "Change Order", [], 1020],
["Renewal", "Renewal", [], 1110],
["Other", "Other", [], 1021]
], 1004]
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"subcategory_id": "helpdesk_ticket_custom_field_device_1509",
"item_id": "helpdesk_ticket_custom_field_item_1509"
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</li>
<li class="dropdown default_urgency field" data-original-value="1" data-field-section="urgency"><label data-field-label="urgency" for="helpdesk_ticket_urgency"><span data-ellipsis="true">Urgency</span><span class="required_star">*</span></label>
<div class="select2-container required dropdown select2" id="s2id_helpdesk_ticket_urgency" title="UrgencyUrgency*">
<a href="javascript:void(0)" class="select2-choice" tabindex="-1"> <span class="select2-chosen" id="select2-chosen-14">Low</span><abbr class="select2-search-choice-close"></abbr> <div class="select2-arrow" role="presentation"><b role="presentation"></b></div></a><label
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<div class="select2-drop select2-display-none select2-with-searchbox">
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role="combobox" aria-expanded="true" aria-autocomplete="list" aria-owns="select2-results-14" id="s2id_autogen14_search"> <i class="ficon-search"></i> </div>
<ul class="select2-results" role="listbox" id="select2-results-14"> </ul>
</div>
</div><select class="required dropdown select2 select2-offscreen" data-domhelper-name="urgency" data-field-name="urgency" name="helpdesk_ticket[urgency]" id="helpdesk_ticket_urgency" aria-required="true" title="UrgencyUrgency*" tabindex="-1">
<option selected="selected" value="1">Low</option>
<option value="2">Medium</option>
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</li>
<li class="text custom_text field" data-field-section="requesters_asset_tag_1509"><label data-field-label="requesters_asset_tag_1509" for="helpdesk_ticket_custom_field_requesters_asset_tag_1509"><span data-ellipsis="true">Requester's Asset
Tag</span></label><input class=" text" value="" data-domhelper-name="requesters_asset_tag_1509" data-field-name="requesters_asset_tag_1509" type="text" name="helpdesk_ticket[custom_field][requesters_asset_tag_1509]"
id="helpdesk_ticket_custom_field_requesters_asset_tag_1509"></li>
<li class="button-container">
<a class="uiButton floatl" href="#" onclick="hide_ticket_props_form(); return false;">Cancel</a>
<input type="submit" name="commit" value="Update" id="helpdesk_ticket_submit" class="uiButton special">
</li>
<script>
//<![CDATA[
validateOptions = {
onkeyup: false,
focusCleanup: true,
focusInvalid: false,
ignore: ":not(:visible)"
};
jQuery('#portal_ticket_form').validate(validateOptions);
jQuery('#helpdesk_ticket_group_id').bind("change", function(e) {
jQuery('#helpdesk_ticket_responder_id').html("<option value=''>...</option>");
jQuery.ajax({
type: 'GET',
url: '/helpdesk/commons/group_agents/' + this.value,
contentType: 'application/text',
success: function(data) {
jQuery('#helpdesk_ticket_responder_id').html(data);
}
});
});
//]]>
</script>
</div>
</form>POST /public/tickets/30e81845cee94db553a23021f9578c263945b9ec9331560340a843525590ef44/notes
<form class="new_helpdesk_note" id="new_helpdesk_note" rel="validate" enctype="multipart/form-data" action="/public/tickets/30e81845cee94db553a23021f9578c263945b9ec9331560340a843525590ef44/notes" accept-charset="UTF-8" method="post"
novalidate="novalidate"><input name="utf8" type="hidden" value="✓"><input type="hidden" name="authenticity_token" value="8/+nvbhvqmc72K1U248H21RqMstMABaQUnsUj/x8p30qPAxKei+IPveyef/wTm2oKjQv9WTbAsex1SK3HkrDOA==">
<ul class="ui-form">
<li>
<h4 class="title">Add a Note</h4>
<label for="requester_email">Your email<span class="required_star">*</span></label>
<input type="text" name="requester_email" id="requester_email" class="email required" aria-required="true">
<textarea cols="40" rows="20" class="required" id="portal_ticket_note_public" name="helpdesk_note[note_body_attributes][body_html]" aria-required="true"></textarea>
</li>
<li class="attachment-options" id="attachment-options">
<div class="attach_wrapper clearfix" data-field-name="attachment_ids">
<div class="attach_file">
<label data-field-label="attachment_ids"> Attach a file (File size < 40 MB) </label>
<div class="uploader" id="uniform-undefined">
<input type="file" id="ticket_file" name="emptyfile" namewhenfilled="helpdesk_note[attachments][][resource]" filecontainer="ticket-container" filelist="ticket-attachments" sendfocusto="ticket-body" class="original_input"
style="opacity:0">
<span class="filename">No Files Selected</span>
<span class="action btn">Choose File</span>
</div>
</div>
</div>
<div class="attachments" id="ticket-container" style="display:none">
<div id="ticket-attachments" class="shared_attachment_list"></div>
</div>
<script type="text/javascript">
// Fix for Firefox/IE - To override :hover style persistance after click on input[type=file] element
jQuery('div.attach-wrapper a[data-toggle="dropdown"]').bind('click', function() {
jQuery(this).parents('div.attach-wrapper').find('a.attach-link-wrap').first().css({
'background-color': 'inherit',
'background-image': 'inherit',
'color': 'inherit',
'box-shadow': 'inherit'
});
});
jQuery('li.portal-attach a.attach-link-wrap').bind('mouseover', function() {
jQuery(this).removeAttr('style');
}).bind('mousemove', function(event) {
// Fix to move "Browse" button along with mouse pointer - fix for IE.
p = jQuery(this).find('div').first();
newLeft = Math.min(175, Math.max(event.clientX - p.offset().left + p.position().left - 5, 0));
window.title = newLeft;
p.css({
left: newLeft,
top: 0
});
});
function removefile() {
var attachmentLen = jQuery('.attachments .item').length;
if (jQuery(".shared_attachment_list").children().length == 0) {
jQuery(".attachments").css("display", "none");
}
if (attachmentLen == 0) {
jQuery(".filename").text("No files selected");
} else {
jQuery(".filename").text(attachmentLen + " file(s) selected");
}
}
</script>
<script id="file-list-template" type="text/x-jquery-tmpl"> <div class="item">
<span class="{{if (!file_valid)}} invalid_attachment {{else}} valid_attachment {{/if}}">
${name} {{if (size != '0' && size != '0.00 KB ') }} ( ${size} ){{/if}}
</span>
<span>
{{if (file_valid) }}
<a class="attachment-close" href="javascript:void(0)" onclick="Helpdesk.Multifile.remove(this); return false;" inputId="${inputId}"></a>
{{else}}
<span class="alert-text">
{{if (invalid_file_extension) }}
You cannot attach these files as your administrator has blocked these file types.
{{else}}
Exceeds max attachment size( > 40 MB Not Added )
{{/if}}
</span>
{{/if}}
</span>
</div>
</script>
</li>
<li class="alignright">
<input type="submit" name="commit" value="Add" id="helpdesk_note_submit" class="btn btn-primary">
<a href="javascript:void(0)" class="btn" onclick="javascript:handleCancel();">Cancel</a>
</li>
</ul>
</form>Text Content
IT Service Desk * IT Service Desk Login AGENT WORKING ON THIS TICKET Nate Kwapo PROPERTIES Ticket Status Pending Type of Request Service Request Department Live Services Urgency Low Ticket Priority Medium Ticket Status* Pending Ticket StatusTicket Status* Ticket StatusTicket Status* Open Awaiting Concur Approval Awaiting Manager Approval Awaiting Requestor Response Awaiting Security Approval Awaiting SF Reply Awaiting System Owner Approval Awaiting Delivery Resolved Closed Pending Pending Termination Approvals In Progress ACL workflow in progress In Queue/Not Started Prelim. Research In Negotiation Create PO Procurement Review Legal Review Supplier Review Out for Signature Stakeholder review in progress With Business Awaiting External Support Project in Progress Department* Live Services DepartmentDepartment* DepartmentDepartment* 520 B2B QC 520 Basement/Mezz/No UPC 520 East/Cent/Big Pick 520 Main/Support Account Management Account Management Team Accounting Operations Accounts Receivable Admin Admin-Office Administrative Adv Con - Production Analytics Analytics & Insights Application Engineering Builders Buyers Care Management Case Management Civil Division - Enforcement Claims Client Operations Client Success Clinic Services - Health Coaches Clinical Operations Clinical Services Cloud & Infrastructure Engineering Commerce Hill Compliance/Security Content and Prod Services Contractor Contrator Corporate Corporate Accounting CorpSYS Creative Services Customer Service Data Engineering Department Department Asmir Design DFLA - Production Digital Communications Disease Management ECom QC ECom Reps Eligibility & Administration Engineering Engineering Analytics Enterprise Enterprise Security Executive Executive Management Extern Facilities Operations Finance Financial Planning & Analytics G&A Gen & Admin - Non Reoccuring Vendor Gen And Admin General & Administrative HR Human Resources Implementation Information Systems Information Technology Infrasture Cloud Engineering Insights Inventory Support & Control IT IT Service Desk La Mirada Apts Legal Lexington Live Services Loss Prevention and Recovery LPRD Maintenance Marketing Marketing Communications Medical Economics Member Engagement Member Services MIR - Creative/Design Mirada - Production NekiDepartment Offshore Development Team Onsite Client Services Operational Support Paperboy - Production Partnerships - Industry Partnerships - University Payment Integrity People People and Culture (HR) Plan Build Plan Building Plan Documents Platform Engineering PPO & Pharmacy Preventure Prod Mgmt and Corp Strat Product Product Development Product Engineering Product Management Product Services Professional Services Proj Client Implementations (RB) Project Management Office Provider Maintenance R&D Receiving RedBrickHealth Retail Sales Sales Enablement Sales Management Sales Operations Sales Support Screening Service Partner SimplyWell Standard Stop Loss Studio Support Operations Technical Operations Test Training Transformation & Automation User Experience User Experience (RB) Utilization Management Utilization Review VP - MSR Wellness WellTok West Workplace Services zAnalytics zBusiness Analysts (RB) zCommunications & Engagement (RB) zContent Development (RB) zCorporate Operations (RB) zData Operations (RB) zData Science & Ops (RB) zDevelopment (RB) zEmployer Client Services (RB) zFinance zHealth Strategy (RB) Requester Location* ... Requester Location* Requester Location* ... Denver, CO, USA India Leeds, GB Melbourne, AU Minneapolis, MN, USA Providence, RI, USA Remote Sarajevo, BH Singapore, SG Tuzla, BH (old) UK/Ireland Ukraine Zurich, CH Global IT Operations (IT Use Only) Bosnia Tuzla, Bosnia (old) Tuzla Covington Fresno Mokena Plano Other Category* ... Category* Category* ... HealthComp Production AD Accounts Applications MyApps (Azure) Facility Finance Infrastructure and Analytics Corporate Infrastructure Human Resources Payroll O365 Phones/Fax Hardware IT Project Requests Peripherals VPN Documentation International Transfer Request Not Handled by IT Password expiration notification Other (Requires A Tag) VDI Troubleshooting Legal Security Welltok Legacy Systems Procurement Sub Category* ... ... Item* ... ... Urgency* Low UrgencyUrgency* UrgencyUrgency* Low Medium High Requester's Asset Tag Cancel #175925 TRANSFER REQUEST FOR TELEZA WESTBROOK: TELEZA WESTBROOK Reported by Cheyenne Dear Created on Wed, Apr 10 2:20 PM Add Note * ADD A NOTE Your email* * Attach a file (File size < 40 MB) No Files Selected Choose File * Cancel CONVERSATION Sort by: Old Old New Josh LaForge on Wed, Apr 10 12:46 PM Hi Cheyenne, Just sent that form over to you know. Apologies about the delay. Josh LaForge Systems Analyst IT Service Desk Phone: +1 401-537-6500 Email: helpdesk@virginpulse.com -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Need help now? Click here to view our self-help solutions. Your access has been suspended Outstanding invoice(s) reflected due for payment. Your data has been saved. Please make payment to continue using Freshservice. GOTO TAB Dashboard g d Board g b Tickets g t Problems g p Changes g c Releases g l Inventory g i Software g u Contracts g o TICKET LIST Show ticket hovercard Space Mark ticket as spam ! Close ticket Alt + ~ to skip notification ~ Reply r Forward f TICKET VIEW Save / Send Ctrl Enter Open dialog Alt Ctrl Enter Expand conversations ] Add time on ticket m Scenarios s COMMON SHORTCUTS APPLIED FOR TICKET / PROBLEM / CHANGE / RELEASE LIST Navigate between list view pages Alt Left / Right Add note n Add Task t Delete # Pickup / Assign to Me @ Previous Ticket k or ↑ Next Ticket j or ↓ View the active ticket Enter Select a ticket Hold Shift to select all tickets x Search /