URL: https://discuss.newrelic.com/t/blank-screen-when-login-cant-see-account-settings-cant-raise-support-case/163920
Submission: On October 14 via api from US — Scanned from DE

Summary

This website contacted 16 IPs in 2 countries across 14 domains to perform 88 HTTP transactions. The main IP is 162.247.242.36, located in United States and belongs to NEWRELIC-AS-1, US. The main domain is discuss.newrelic.com.
TLS certificate: Issued by DigiCert TLS RSA SHA256 2020 CA1 on February 26th 2021. Valid for: a year.
This is the only time discuss.newrelic.com was scanned on urlscan.io!

urlscan.io Verdict: No classification

Domain & IP information

IP Address AS Autonomous System
65 162.247.242.36 23467 (NEWRELIC-...)
1 216.58.212.138 15169 (GOOGLE)
3 152.195.15.58 15133 (EDGECAST)
1 34.96.110.71 15169 (GOOGLE)
1 52.216.92.123 16509 (AMAZON-02)
1 142.250.185.163 15169 (GOOGLE)
3 52.217.47.144 16509 (AMAZON-02)
2 104.111.234.67 16625 (AKAMAI-AS)
1 143.204.99.83 16509 (AMAZON-02)
1 54.71.192.93 16509 (AMAZON-02)
1 1 143.204.98.110 16509 (AMAZON-02)
3 143.204.98.9 16509 (AMAZON-02)
1 192.28.144.124 15224 (OMNITURE)
1 75.2.88.188 16509 (AMAZON-02)
1 151.101.130.137 54113 (FASTLY)
2 162.247.243.146 13335 (CLOUDFLAR...)
88 16
Domain Requested by
65 discuss.newrelic.com discuss.newrelic.com
cdn.bizible.com
3 js.intercomcdn.com discuss.newrelic.com
widget.intercom.io
2 staging-bam-cell.nr-data.net nr-production-discourse.s3.dualstack.us-east-1.amazonaws.com
cdn.bizible.com
2 munchkin.marketo.net discuss.newrelic.com
munchkin.marketo.net
2 nr-production-discourse.s3.dualstack.us-east-1.amazonaws.com discuss.newrelic.com
2 cdn.bizible.com discuss.newrelic.com
cdn.bizible.com
1 js-agent.newrelic.com nr-production-discourse.s3.dualstack.us-east-1.amazonaws.com
1 api-iam.intercom.io js.intercomcdn.com
1 412-mzs-894.mktoresp.com munchkin.marketo.net
1 widget.intercom.io 1 redirects
1 api.segment.io cdn.bizible.com
1 nr-staging-discourse.s3.dualstack.us-east-1.amazonaws.com discuss.newrelic.com
1 cdn.segment.com discuss.newrelic.com
1 cdn.bizibly.com discuss.newrelic.com
1 fonts.gstatic.com fonts.googleapis.com
1 nr-production-discourse.s3.amazonaws.com discuss.newrelic.com
1 cdn.wootric.com discuss.newrelic.com
1 fonts.googleapis.com discuss.newrelic.com
88 18
Subject Issuer Validity Valid
*.newrelic.com
DigiCert TLS RSA SHA256 2020 CA1
2021-02-26 -
2022-03-29
a year crt.sh
upload.video.google.com
GTS CA 1C3
2021-09-13 -
2021-11-20
2 months crt.sh
io.bizible.com
DigiCert TLS RSA SHA256 2020 CA1
2021-06-30 -
2022-07-05
a year crt.sh
cdn.wootric.com
GTS CA 1D4
2021-08-22 -
2021-11-20
3 months crt.sh
*.s3.amazonaws.com
DigiCert Baltimore CA-2 G2
2021-01-11 -
2022-02-11
a year crt.sh
*.gstatic.com
GTS CA 1C3
2021-09-13 -
2021-11-20
2 months crt.sh
s3.amazonaws.com
DigiCert Baltimore CA-2 G2
2021-06-23 -
2022-07-24
a year crt.sh
*.marketo.net
DigiCert SHA2 Secure Server CA
2021-03-29 -
2022-04-06
a year crt.sh
*.segment.com
DigiCert TLS RSA SHA256 2020 CA1
2021-07-19 -
2022-08-09
a year crt.sh
*.intercomcdn.com
Amazon
2021-03-01 -
2022-03-30
a year crt.sh
*.mktoresp.com
DigiCert SHA2 Secure Server CA
2020-01-17 -
2022-01-21
2 years crt.sh
*.intercom.com
Amazon
2021-04-15 -
2022-05-14
a year crt.sh
js-agent.newrelic.com
GlobalSign Atlas R3 DV TLS CA H2 2021
2021-10-06 -
2022-11-07
a year crt.sh
*.nr-data.net
DigiCert SHA2 Secure Server CA
2020-02-05 -
2022-02-08
2 years crt.sh

This page contains 2 frames:

Primary Page: https://discuss.newrelic.com/t/blank-screen-when-login-cant-see-account-settings-cant-raise-support-case/163920
Frame ID: EDDCA7591C4D1F87995FCAF060869512
Requests: 85 HTTP requests in this frame

Frame: https://js.intercomcdn.com/frame-modern.aea570a3.js
Frame ID: F6BD492D06D2F2D9850CB662DEC385CE
Requests: 3 HTTP requests in this frame

Screenshot

Page Title

Blank screen when login, can't see Account settings, can't raise support case - New Relic Accounts - New Relic Explorers Hub

Detected technologies

Overall confidence: 100%
Detected patterns
  • <link[^>]* href=[^>]+fonts\.(?:googleapis|google)\.com

Overall confidence: 100%
Detected patterns
  • munchkin\.marketo\.\w+/(?:([\d.]+)/)?munchkin\.js

Overall confidence: 100%
Detected patterns
  • cdn\.segment\.com/analytics\.js

Overall confidence: 100%
Detected patterns
  • jquery[.-]([\d.]*\d)[^/]*\.js
  • jquery.*\.js(?:\?ver(?:sion)?=([\d.]+))?

Page Statistics

88
Requests

99 %
HTTPS

0 %
IPv6

14
Domains

18
Subdomains

16
IPs

2
Countries

1345 kB
Transfer

6468 kB
Size

11
Cookies

Redirected requests

There were HTTP redirect chains for the following requests:

Request Chain 78
  • https://widget.intercom.io/widget/cyym0u3i HTTP 302
  • https://js.intercomcdn.com/shim.latest.js

88 HTTP transactions

Resource
Path
Size
x-fer
Type
MIME-Type
Primary Request 163920
discuss.newrelic.com/t/blank-screen-when-login-cant-see-account-settings-cant-raise-support-case/
185 KB
30 KB
Document
General
Full URL
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Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
162.247.242.36 , United States, ASN23467 (NEWRELIC-AS-1, US),
Reverse DNS
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Software
nginx /
Resource Hash
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Response headers

proxied-by
Service Gateway
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cache-control
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content-security-policy
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Full URL
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Requested by
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Protocol
H2
Security
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Server
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Software
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Response headers

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General
Full URL
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Requested by
Host: discuss.newrelic.com
URL: https://discuss.newrelic.com/t/blank-screen-when-login-cant-see-account-settings-cant-raise-support-case/163920
Protocol
H2
Security
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Server
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Request headers

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Response headers

strict-transport-security
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Requested by
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_biz_uid=31a7c0e10aa048e8d48c175f862ef741; _biz_sid=9fdb9; _biz_nA=1; _biz_pendingA=%5B%5D; _biz_flagsA=%7B%22Version%22%3A1%2C%22ViewThrough%22%3A%221%22%7D; ajs_anonymous_id=%22cb7dac28-a04d-4781-8f7b-8a7d677cfdad%22; _mkto_trk=id:412-MZS-894&token:_mch-newrelic.com-1634211880647-82238
content-length
285
:path
/message-bus/2a1f593d3d924b85a398ae489e21cbaf/poll
pragma
no-cache
discourse-present
true
user-agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/93.0.4577.63 Safari/537.36
content-type
application/x-www-form-urlencoded; charset=UTF-8
accept
text/plain, */*; q=0.01
cache-control
no-cache
:authority
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referer
https://discuss.newrelic.com/t/blank-screen-when-login-cant-see-account-settings-cant-raise-support-case/163920
:scheme
https
sec-fetch-site
same-origin
:method
POST
Discourse-Present
true
X-CSRF-Token
undefined
Accept-Language
de-DE,de;q=0.9
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/93.0.4577.63 Safari/537.36
Content-Type
application/x-www-form-urlencoded; charset=UTF-8
X-SILENCE-LOGGER
true
Accept
text/plain, */*; q=0.01
Referer
https://discuss.newrelic.com/t/blank-screen-when-login-cant-see-account-settings-cant-raise-support-case/163920
X-Requested-With
XMLHttpRequest

Response headers

strict-transport-security
max-age=31536000; includeSubDomains
content-encoding
gzip
x-content-type-options
nosniff
vary
Origin, Access-Control-Allow-Origin, Access-Control-Request-Method, Access-Control-Request-Headers
pragma
no-cache
server
nginx
date
Thu, 14 Oct 2021 11:44:41 GMT
access-control-max-age
86400
access-control-allow-methods
GET, POST
content-type
text/plain; charset=utf-8
access-control-allow-origin
https://discuss.newrelic.com
access-control-expose-headers
ETag, Link
cache-control
must-revalidate, private, max-age=0
access-control-allow-credentials
true
content-security-policy
frame-ancestors *.newrelic.com
proxied-by
Service Gateway
access-control-allow-headers
X-SILENCE-LOGGER, X-Shared-Session-Key, Dont-Chunk, Discourse-Present
expires
0
60583a07c8
staging-bam-cell.nr-data.net/events/1/
24 B
508 B
XHR
General
Full URL
https://staging-bam-cell.nr-data.net/events/1/60583a07c8?a=9791982&sa=1&v=1208.49599aa&t=Unnamed%20Transaction&rst=2683&ck=1&ref=https://discuss.newrelic.com/t/blank-screen-when-login-cant-see-account-settings-cant-raise-support-case/163920
Requested by
Host: cdn.bizible.com
URL: https://cdn.bizible.com/scripts/bizible.js
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
162.247.243.146 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software
cloudflare /
Resource Hash
0c9cf152a0ad00d4f102c93c613c104914be5517ac8f8e0831727f8bfbe8b300

Request headers

Referer
https://discuss.newrelic.com/
Accept-Language
de-DE,de;q=0.9
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/93.0.4577.63 Safari/537.36
content-type
text/plain

Response headers

Date
Thu, 14 Oct 2021 11:44:41 GMT
CF-Cache-Status
DYNAMIC
Server
cloudflare
Expect-CT
max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
Vary
Accept-Encoding
access-control-allow-methods
GET, POST, PUT, HEAD, OPTIONS
Content-Type
image/gif
Access-Control-Allow-Origin
https://discuss.newrelic.com
access-control-allow-credentials
true
Connection
keep-alive
CF-Ray
69e08ea38f2ac4d6-DUS
Content-Length
24

Failed requests

These URLs were requested, but there was no response received. You will also see them in the list above.

Domain
cdn.bizible.com
URL
https://cdn.bizible.com/xdc.js?_biz_u=31a7c0e10aa048e8d48c175f862ef741&_biz_h=-1906410348&cdn_o=a&jsVer=4.21.06.25

Verdicts & Comments Add Verdict or Comment

66 JavaScript Global Variables

These are the non-standard "global" variables defined on the window object. These can be helpful in identifying possible client-side frameworks and code.

object| 0 object| onbeforexrselect boolean| originAgentCluster object| I18n object| MessageFormat function| moment function| define function| requirejs object| ENV object| EmberENV function| $ function| jQuery object| mainContext object| Ember object| Em function| require function| requireModule object| Markdown object| bootbox object| clone object| Logster object| Handlebars object| MessageBus object| Popper function| _ function| Mousetrap object| RSVP object| BufferedProxy string| __INDIVIDUAL_ONE_VERSION_ev-store_ENFORCE_SINGLETON undefined| __INDIVIDUAL_ONE_VERSION_ev-store object| virtualDom function| filterCSS function| filterXSS function| __t object| __DISCOURSE_RAW_TEMPLATES object| Discourse object| __widget_helpers object| WootricSurvey undefined| staging_settings boolean| wootric_property_warning object| wootric_event_queue boolean| wootric_show_logs boolean| wootric_segment_integration boolean| wootric_survey_running function| wootric undefined| $bu object| Bizible object| BizTrackingA object| BizA object| _vis_opt_queue object| LC_API object| analytics boolean| wootric_survey_immediately boolean| wootric_no_surveyed_cookie object| wootricSettings function| mktoMunchkinFunction object| Munchkin function| mktoMunchkin function| Intercom function| normalize object| hljs object| MunchkinTracker function| __intercomAssignLocation object| NREUM object| newrelic function| __nr_require

11 Cookies

Domain/Path Name / Value
.newrelic.com/ Name: _biz_uid
Value: 31a7c0e10aa048e8d48c175f862ef741
.newrelic.com/ Name: _biz_sid
Value: 9fdb9
.newrelic.com/ Name: _biz_nA
Value: 1
.bizible.com/ Name: _BUID
Value: 31a7c0e10aa048e8d48c175f862ef741
.bizibly.com/ Name: _BUID
Value: c619de5c0b298e583122dff3a190e4cb
.newrelic.com/ Name: _biz_pendingA
Value: %5B%5D
.newrelic.com/ Name: _biz_flagsA
Value: %7B%22Version%22%3A1%2C%22ViewThrough%22%3A%221%22%7D
.newrelic.com/ Name: ajs_anonymous_id
Value: %22cb7dac28-a04d-4781-8f7b-8a7d677cfdad%22
.newrelic.com/ Name: _mkto_trk
Value: id:412-MZS-894&token:_mch-newrelic.com-1634211880647-82238
.newrelic.com/ Name: intercom-id-cyym0u3i
Value: 3e6c0ba8-2bd4-4480-8f81-c09f0f764926
.newrelic.com/ Name: intercom-session-cyym0u3i
Value:

1 Console Messages

Source Level URL
Text
security error URL: https://cdn.bizible.com/scripts/bizible.js(Line 94)
Message:
Refused to load the script 'https://cdn.bizible.com/xdc.js?_biz_u=31a7c0e10aa048e8d48c175f862ef741&_biz_h=-1906410348&cdn_o=a&jsVer=4.21.06.25' because it violates the following Content Security Policy directive: "script-src https://discuss.newrelic.com/logs/ https://discuss.newrelic.com/sidekiq/ https://discuss.newrelic.com/mini-profiler-resources/ https://discuss.newrelic.com/assets/ https://discuss.newrelic.com/brotli_asset/ https://discuss.newrelic.com/extra-locales/ https://discuss.newrelic.com/highlight-js/ https://discuss.newrelic.com/javascripts/ https://discuss.newrelic.com/plugins/ https://discuss.newrelic.com/theme-javascripts/ https://discuss.newrelic.com/svg-sprite/ cdn.bizible.com/scripts/bizible.js https://cdn.wootric.com/wootric-sdk.js https://web-analytics.engagio.com/ https://login.newrelic.com/ https://dn1f1hmdujj40.cloudfront.net/ https://cdn.segment.com/ https://widget.intercom.io/ https://munchkin.marketo.net/ https://js.intercomcdn.com/ 'nonce-d51fbc7070b9db986b76cddf00148458' 'sha256-JE8ArGiuIZSXu/eYKWrbcdNdg3eGwE3P2s814o/DFbo=' https://nr-production-discourse.s3.dualstack.us-east-1.amazonaws.com https://js-agent.newrelic.com https://staging-bam-cell.nr-data.net". Note that 'script-src-elem' was not explicitly set, so 'script-src' is used as a fallback.

Security Headers

This page lists any security headers set by the main page. If you want to understand what these mean and how to use them, head on over to this page

Header Value
Content-Security-Policy base-uri 'none'; object-src 'none'; script-src https://discuss.newrelic.com/logs/ https://discuss.newrelic.com/sidekiq/ https://discuss.newrelic.com/mini-profiler-resources/ https://discuss.newrelic.com/assets/ https://discuss.newrelic.com/brotli_asset/ https://discuss.newrelic.com/extra-locales/ https://discuss.newrelic.com/highlight-js/ https://discuss.newrelic.com/javascripts/ https://discuss.newrelic.com/plugins/ https://discuss.newrelic.com/theme-javascripts/ https://discuss.newrelic.com/svg-sprite/ cdn.bizible.com/scripts/bizible.js https://cdn.wootric.com/wootric-sdk.js https://web-analytics.engagio.com/ https://login.newrelic.com/ https://dn1f1hmdujj40.cloudfront.net/ https://cdn.segment.com/ https://widget.intercom.io/ https://munchkin.marketo.net/ https://js.intercomcdn.com/ 'nonce-d51fbc7070b9db986b76cddf00148458' 'sha256-JE8ArGiuIZSXu/eYKWrbcdNdg3eGwE3P2s814o/DFbo=' https://nr-production-discourse.s3.dualstack.us-east-1.amazonaws.com https://js-agent.newrelic.com https://staging-bam-cell.nr-data.net; worker-src 'self' https://discuss.newrelic.com/assets/ https://discuss.newrelic.com/brotli_asset/ https://discuss.newrelic.com/javascripts/ https://discuss.newrelic.com/plugins/
Strict-Transport-Security max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN
X-Xss-Protection 1; mode=block

Indicators

This is a term in the security industry to describe indicators such as IPs, Domains, Hashes, etc. This does not imply that any of these indicate malicious activity.

412-mzs-894.mktoresp.com
api-iam.intercom.io
api.segment.io
cdn.bizible.com
cdn.bizibly.com
cdn.segment.com
cdn.wootric.com
discuss.newrelic.com
fonts.googleapis.com
fonts.gstatic.com
js-agent.newrelic.com
js.intercomcdn.com
munchkin.marketo.net
nr-production-discourse.s3.amazonaws.com
nr-production-discourse.s3.dualstack.us-east-1.amazonaws.com
nr-staging-discourse.s3.dualstack.us-east-1.amazonaws.com
staging-bam-cell.nr-data.net
widget.intercom.io
cdn.bizible.com
104.111.234.67
142.250.185.163
143.204.98.110
143.204.98.9
143.204.99.83
151.101.130.137
152.195.15.58
162.247.242.36
162.247.243.146
192.28.144.124
216.58.212.138
34.96.110.71
52.216.92.123
52.217.47.144
54.71.192.93
75.2.88.188
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