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Rated #1 by MedTech and Customers | 2023 Best Patient Communication Solution |
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 * Healthcare Providers
   * Who We Help
     * Health Systems
     * Physician Practices
     * FQHCs & CHCs
   * How We Help
     * Improve Patient Experience & Outcomes
     * Increase Appointments and Revenue
     * Reduce Staff Burnout
   * When We Help
     * Patient Activation
     * Pre-Visit
     * Visit
     * Post-Visit
   * Platform
     * HouseCalls Pro
     * Integration
     * Iris™- AI-Powered Virtual Assistant
 * Pharma, Payors & Life Sciences
   * Postcard Plus
   * Services
   * Use Cases
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   * Resources
     * eBooks
     * Infographics
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     * In the News
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   * Why Televox?
   * Executive Team
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THE INDUSTRY’S MOST POWERFUL OMNICHANNEL PATIENT ENGAGEMENT PLATFORM


30 YEARS OF ENHANCED DIGITAL PATIENT ENGAGEMENT


MEETING THE MOST IMPORTANT GOALS IN HEALTHCARE & PHARMACEUTICAL

For over 30 years, we’ve helped healthcare facilities as well as pharmaceutical
and life sciences companies communicate with patients to build trust, preserve
care continuity, and enhance the patient experience — before, during, after, and
between visits.


EACH TIME YOU COMMUNICATE WITH PATIENTS IS AN OPPORTUNITY. THE RIGHT PATIENT
ENGAGEMENT SOLUTION CAN CHECK EVERY BOX.

 * Enhance Patient Experience
 * Streamline Operations
 * Generate Revenue


ENHANCE PATIENT EXPERIENCE

Meaningful, omnichannel interactions activate and engage patients from
scheduling to intake, appointment and beyond, promoting better care outcomes.




STREAMLINE OPERATIONS

End-to-end, automated workflows eliminate the manual burden associated with
reaching patients and managing communication touchpoints.




GENERATE REVENUE

By transforming patient outreach without adding to staff workload, healthcare
facilities, pharmaceutical organizations, and life sciences companies can drive
revenue-generating interactions.




POWERED BY EXPERIENCE, PROVEN AT SCALE

0+
years supporting leading healthcare providers

0+
health system, practice, and hospital customers

0B+
patient communications managed annually

0M
healthcare patients in the U.S. are using text messaging

0%
of patients value automated communication

0%
of patients want extra care reminders and updates


HEALTHCARE FACILITIES

Hospitals, health systems, physician practices, FQHCs, and CHCs have relied on
our leading patient engagement solution for 30 years. We provide automated,
omnichannel patient outreach that empowers these individuals to take control of
their care, ultimately reducing no-shows, improving outcomes, and driving
revenue — all without adding to staff workload. From the earliest phone and
email appointment reminders in the 1990s to our new Iris AI-enabled
conversational virtual assistant solution, TeleVox has continued to drive the
patient engagement landscape by automating the patient journey from patient
discovery through the visit and on through post visit.

Learn More



HEALTHCARE FACILITIES

Hospitals, health systems, physician practices, FQHCs, and CHCs have relied on
our leading patient engagement solution for 30 years. We provide automated,
omnichannel patient outreach that empowers these individuals to take control of
their care, ultimately reducing no-shows, improving outcomes, and driving
revenue — all without adding to staff workload. From the earliest phone and
email appointment reminders in the 1990s to our new Iris AI-enabled
conversational virtual assistant solution, TeleVox has continued to drive the
patient engagement landscape by automating the patient journey from patient
discovery through the visit and on through post visit.

Learn More


PHARMA, PAYORS & LIFE SCIENCES

TeleVox partners with pharmaceutical and life sciences companies to develop
strategic disease state awareness, education, and vaccination reminders by
reaching more patients through targeted communications that include postcards,
text, email, and IVR.

Learn More


PHARMA, PAYORS & LIFE SCIENCES

TeleVox partners with pharmaceutical and life sciences companies to develop
strategic disease state awareness, education, and vaccination reminders by
reaching more patients through targeted communications that include postcards,
text, email, and IVR.

Learn More


PROVEN BY 10,000+ CLIENTS

Previous SlideNext Slide


“Adopting the HouseCalls Pro platform has endeared us to our operations and
executive teams. ACPNY has implemented a variety of automated workflows and over
twenty Epic-event-based messages. We also love the self-service capability and
on-demand broadcast messaging.”

Director, Revenue Cycle Systems
AdvantageCare Physicians

“Since adopting HouseCalls Pro to capture real-time, self-reported patient
information via SMS and record that in Epic, we have continued to expand the use
of automated workflows. The configurability of the system and the service
provided has been excellent.”

Anthony Brown | Director, Application Services
Kettering Health Network

“Recently, a whole practice had to move. HouseCalls Pro provides tools that send
reminders out, so we didn’t have a time delay to send out customized messages.
We didn’t have to wait for TeleVox’s staff to build something. That helped our
practice because we didn’t have to reach out to each patient to let them know
where the new location was. Reaching out to each person would have cost a lot of
money, so TeleVox’s system has saved us a lot of money. Everything ties into the
finances. With this solution, we can utilize our time for other things. Our
patient turnover would cost us in the long run if we weren’t utilizing the time
slots and the follow-up program. Patients have come back, and we have made them
aware that they need to be seen for things. The solution has definitely had a
positive financial impact.”

Manager | Customer Interview Conducted by KLAS Research About ROI/Cost

“TeleVox’s greatest strength is customer service. When I have questions or need
somebody to intervene, I get very good responses from my account manager. That
individual is excellent and always checks on us to see whether there is anything
they can do.”

Manager | Customer Interview Conducted by KLAS Research About Service and
Support

“I really believe in the HouseCalls Pro product, and I regularly engage in
networking with other people that use the system. I am a big fan of the platform
and the framework on which the platform is built.”

Manager | Customer Interview Conducted by KLAS Research About Technology

The Patient Family Notifications workflow has helped a lot with logistics.
Especially since we have limitations on people entering the hospital due to
COVID protocols. It has really helped coordinate with rides. Family members drop
the patients off and eventually they get the message that their family member is
in recovery and know it’s time to head back into the hospital to pick them up.
That is very helpful.

Claudia Andrade | Senior Applications Analyst
Cambridge Health Alliance
previous slide
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EXPLORE OUR PATIENT ENGAGEMENT SOLUTION

Let’s Talk


HEALTHCARE PROVIDERS

 * Who We Help
 * How We Help
 * When We Help
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PHARMA, PAYORS & LIFE SCIENCES

 * Postcard Plus
 * Services
 * Use Cases
 * Request More Information

ABOUT US

 * Why Televox?
 * Executive Team
 * Partnerships
 * Careers
 * Blog
 * Contact Us

LEGAL LINKS

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 * HIPAA
 * Web Services Addendum
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