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INTRODUCING ADOBE PROFILES

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Last updated on Jan 15, 2022

Introducing a new sign-in experience for Adobe Creative Cloud users with
multiple plans under one email address.

Watch this video to learn about Business IDs, enterprise storage, and Adobe
profiles.

Note: The video is currently only available in English.

If you have multiple Adobe plans associated with the same email address,
Adobe will create separate profiles for each of your plans, each with dedicated
storage. In order to easily work and organize content across
your business and individual plans, you’ll be able to select a profile —
business or personal — at sign-in, and then proceed to create and store your
content. This will improve the way you and your business store, manage, and
securely collaborate on creative projects in the future.


Note:


To find out which plans you currently have under the same email address, you can
go to account.adobe.com.



INTRODUCTION TO PROFILES


WHAT'S A PROFILE?

Adobe profiles help you manage multiple Adobe business and/or individual plans
(such as a Creative Cloud for individuals, Creative Cloud for teams, Creative
Cloud for enterprise, Adobe Acrobat DC for teams, or Acrobat DC for enterprise
plan) when they’re all under the same email address.


WHAT'S A BUSINESS PROFILE?

If you received an  entitlement  from a business (i.e., an organization such as
a business, government entity, or educational institution) for Creative Cloud
for teams, Creative Cloud for enterprise, Acrobat DC for teams or Acrobat DC for
enterprise, then the Adobe profile associated with that plan is a Business
Profile.



WHAT'S A PERSONAL PROFILE?

If you  purchase an Adobe plan for individuals for personal use or on behalf of
your company, or you sign up for a Creative Cloud free membership, then the
Adobe profile associated with that plan is a Personal Profile.


Note:

A Personal Profile only applies when you have an individual plan and at least
one business plan associated with the same email address.



HOW CAN I VIEW MY CURRENT PLANS?

To find out which plans you currently have under the same email address, you can
go to account.adobe.com  



WHAT SHOULD YOU EXPECT WHEN YOUR PROFILES ARE INTRODUCED?

For more information, see:

 * If you have a mix of individual and business plans
 * If you have multiple business plans


IF YOU HAVE A MIX OF INDIVIDUAL AND BUSINESS PLANS

When your new profile experience is ready, we’ll provide detailed steps after
sign-in to get you set up. We’ll list the Business and Personal Profiles we’ve
identified under the same email address. We’ll then ask you to choose the
profile where you’d like us to move all the content that’s currently stored in
your Adobe cloud storage. You’ll always be able to download content from a
profile if you need to move it later.
 


WHERE SHOULD YOU MOVE THE CONTENT THAT’S CURRENTLY STORED IN YOUR ADOBE CLOUD
STORAGE?

Content refers to cloud documents, Creative Cloud Libraries, and Adobe Photoshop
Lightroom, Document Cloud, Adobe Stock, Adobe Creative Cloud Express, Behance,
and Adobe Portfolio files. Adobe content and files stored outside of Adobe cloud
storage — such as on a hard disk, in network storage, or in other cloud storage
services like Dropbox, Google Drive, or OneDrive — are not impacted by these
changes. So, any content stored outside the Adobe’s cloud storage will not be
moved.

If most or all the content in your Adobe storage is associated with your
business plan (such as Creative Cloud for teams or Creative Cloud for
enterprise), select your Business Profile to move all your content there.



If you have some personal content you wish to move out of your Business Profile,
you can do so at a later time. Until then, your plan administrator may be able
to control the content in your Business Profile, but it won’t be accessible to
others on your team unless you share it with them.


See, how to move content across profiles.






WHAT WILL HAPPEN AFTER MY PROFILES ARE SET UP?

When you sign in to your Adobe account, you may see a profile switcher and have
to select one of the following profiles.

 * Your Personal Profile will correspond to your individual plan (such as a
   Creative Cloud for individuals).
 * Your Business Profile will correspond to entitlements provided to you by a
   business (such as Creative Cloud for teams or Creative Cloud for enterprise).



Note:


The Adobe plan for individuals may have been purchased for personal use or on
behalf of your company. Either way, Adobe plans for individuals will always be
in the Personal Profile, whether they’ve been purchased for personal or business
use. Only Adobe business plans will be in Business Profiles.

Each profile will include the apps and services corresponding to their
respective plan(s). For example, if you have an Adobe Illustrator Single App
plan for individuals and a Creative Cloud for teams All Apps plan, you’ll be
able to access Illustrator in your Personal Profile and All Apps in your
Business Profile.

All the content you’ve stored in Adobe cloud storage will be moved to the
profile you’d previously selected at the time of setup.


IF YOU HAVE MULTIPLE BUSINESS PLANS

If you have multiple Adobe business plans (such as Creative Cloud for teams or
Creative Cloud for enterprise; Acrobat DC for teams or Acrobat DC for
enterprise; Adobe Stock for teams; or Experience Cloud) associated with the same
email address, we’ll be introducing Business Profiles to your sign-in
experience.

When you sign in to your Adobe account, you may see a profile switcher. The
switcher will allow you to select:

 * Your Business Profiles, which correspond to the business plans provided by
   each organization.
 * Your Personal Profile, which includes the content you currently have stored
   in Creative Cloud and Document Cloud storage.



Note:


Content stored outside Adobe cloud storage — such as on a hard disk, in network
storage, or in other cloud storage services — is not impacted by these changes.


Caution:


Business profile setup may take a few days. 



WHAT WILL HAPPEN WHILE MY PROFILES ARE BEING SET UP?

Select your Personal Profile to continue working while your Business Profiles
are being set up. We’ve automatically included access to all Creative Cloud apps
and Acrobat Pro DC in your Personal Profile for 60 days at no additional charge
to ensure there’s no disruption to your work. This will allow you to access any
work-in-progress files and move content between profiles as needed.


WHAT WILL HAPPEN AFTER MY PROFILES ARE SET UP?

We’ll send you an email confirmation once all your Business Profiles are set up.
We recommend that you move the content from your Personal Profile to the
appropriate Business Profile after setup.

Select the Business Profile you wish to work in. By doing so, you’ll access the
apps and services provided by the corresponding organization.




WHY HAS MY CONTENT BEEN MOVED TO MY PERSONAL PROFILE?

If your multiple Adobe business plans have been provided by different
organizations, departments, or administrators, we cannot predict where your
content belongs. Therefore, we’ve moved it by default to your Personal Profile
so you can then move it to the appropriate Business Profiles.


WHY DOES IT TAKE A FEW DAYS TO SET UP ALL MY BUSINESS PROFILES?

Your business plans are associated with different organizations, departments, or
administrators. The respective Adobe plans will be updated at different times.
We’re trying to schedule the updates of the organizations connected to your
Business Plans within a reasonable timeframe, while managing these conditions
through thousands of users and organizations.


I DON’T PAY FOR AN ADOBE INDIVIDUAL PLAN, SO WHY DO I HAVE A PERSONAL PROFILE?

We’ve provisioned you a Personal Profile and included the Creative Cloud All
Apps plan for 60 days at no charge to reduce any disruption to your work and to
help you move content to the appropriate Business Profiles once they’ve been set
up.


WHAT HAPPENS AFTER THE COMPLIMENTARY 60-DAY CREATIVE CLOUD ALL APPS OFFER
EXPIRES?

After 60 days, the complimentary Creative Cloud All Apps offer will default to a
Creative Cloud free membership. If you haven’t moved all your content out of
your Personal Profile within 60 days, it will still be accessible through
assets.adobe.com when you select your Personal Profile.


WHY CAN’T I SEE ALL MY BUSINESS PROFILES AT ONCE?

Your multiple business plans are associated with different organizations, and
their storage upgrades are happening at different times. We’ll send you an email
to confirm when all your Business Profiles are set up.


I CAN’T FIND SOME APPS IN MY BUSINESS PLAN WHERE CAN I FIND THEM?

Prior to the new profiles, all your plans were located in one place. Moving
forward, each Adobe business plan will be in its respective Business Profile.
Therefore, you might have different Adobe plans in each of your profiles. For
example, you might have a Creative Cloud All Apps plan in one profile and a
Creative Cloud Single App plan in another profile.


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