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The essentials The essentials Blend cloud and on-premises resources for
flexibility and balance What is Hybrid Cloud? Hybrid Cloud solutions Unlock the
value in your organization with Watson What is AI? AI solutions My IBM Log in
Accelerate your time to market by embedding AI Assistants in commercial
solutions
March 21, 2024
2:00 PM – 3:00 PM EDT



If you have any questions regarding the event please send an e-mail to



DESCRIPTION

Today, customers expect seamless experiences and fast answers to their
questions, and companies that fail to meet these expectations risk falling
behind. Customer service has leap frogged other functions to become CEOs’ top
generative AI priority*.

AI can help transform customer support strategy to deliver customer care by:

 * Understanding customers and their needs
 * Automating self-service actions and answers
 * Accelerating the development of exceptional experiences

IBM’s embeddable AI technology, such as AI assistants: watsonx Assistant,
watsonx Code Assistant and Watson Discovery allows ISVs to quickly and easily
build AI into their customer care commercial solutions.

Why partner with IBM:

 * Industry-leading AI: IBM has emerged as a market leader in AI for the last
   5+years from third-party benchmarking and analyst recognition**
 * Trusted models: IBM provides indemnification for their models; and public,
   private and on prem options for maximum data protection
 * Flexible & Open: Designed to support multi-cloud or on premises deployment
   options
 * Build assistants faster: A low-code / no-code interface that makes it
   dramatically easier for business users to create conversational flows

 1. *IBV report The CEO’s guide to generative AI customer service
 2. **IBM named a Leader in the 2023 Gartner® Magic Quadrant TM for Enterprise
    Conversational AI Platform

SPEAKERS

Thomas Burke Vice President, Ecosystem Build, IBM Americas Thomas Burke
Vice President, Ecosystem Build, IBM Americas
Vice President, Ecosystem Build, IBM Americas Charles Quincy Director, Product
Management Charles Quincy
Director, Product Management
Director, Product Management Daniel Silva Chief Innovation Officer Daniel Silva
Chief Innovation Officer
Chief Innovation Officer Alpesh Makwana, Ph.D. Artificial Intelligence and
Simulation Project Manager Alpesh Makwana, Ph.D.
Artificial Intelligence and Simulation Project Manager
Artificial Intelligence and Simulation Project Manager Josh Ruiz Advisory Cross
Software Partner Technical Specialist Josh Ruiz
Advisory Cross Software Partner Technical Specialist
Senior Cross Software Partner Technical Specialist

AGENDA



 


AGENDA - IBMTIERSWEBEX1

2:00 PM - 2:05 PM
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INTRODUCTION

Tom Burke, Vice President, Ecosystem Build, IBM Americas



2:05 PM - 2:15 PM
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THE NEW AGE OF AI

Charles Quincy, Director, Product Management



2:15 PM - 2:25 PM
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PARTNER SHOWCASE DMS INTERNATIONAL

 * Moderator: Josh Ruiz Advisory Cross Software Partner Technical Specialist
 * Daniel Silva, Chief Innovation Officer
 * Alpesh Makwana, Ph.D.Artificial Intelligence and Simulation Project Manager



2:35 PM - 2:40 PM
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OPEN DISCUSSION/Q&A

Josh Ruiz, Advisory Cross Software Partner Technical Specialist



2:40 PM - 2:45 PM
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BUILD TOGETHER BUILD TO WIN

Tom Burke, Vice President, Ecosystem Build, IBM Americas



#GenAI

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