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Effective URL: https://www.pocketpills.com/privacy-policy
Submission: On November 02 via api from IN — Scanned from CA
Effective URL: https://www.pocketpills.com/privacy-policy
Submission: On November 02 via api from IN — Scanned from CA
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For the best experience, please switch your browser to Chrome, Safari, Firefox or Edge. ENFR * Log In Quebec Privacy Policy Last Updated: August 23, 2021 Thank you for visiting the Quebec www.pocketpills.com (the “Website”) which is operated by Pharmacie Steeve Benarroch (Côte-de-Liesse) Ltd. (the “Pharmacy”). The Pharmacy is affiliated with Pocketpills and uses the Pocketpills online platform and mobile application (the “Platform”) under license. Personal Information collected pursuant to this Policy may be collected, stored and used by both Pocketpills and the Pharmacy. Together, we are committed to respecting the privacy of our users and the confidentiality of the personal information that we collect through the Website and Platform. We are proud to show our commitment to your privacy, by complying with applicable laws in Quebec and Canada, such as the Personal Information Protection and Electronic Documents Act (Canada) and the Act Respecting the Protection of Personal Information in the Private Sector, the Act Respecting the Sharing of Certain Health Information, the Act to Establish a Legal Framework for Information Technology, and any personal information or data requirements, regulations or policies of the Ordre des Pharmaciens du Québec. The purpose of this Privacy Policy is to inform you about the types of Personal Information we collect, use and disclose in connection with the Website and the Platform. It explains how we use, store and disclose that information, the choices you have regarding such use and disclosure, and how you may correct that information. Personal Information” is any information that is identifiable with you, as an individual. This information may include, but is not limited to, an individual’s name, email address, residential address, precise geolocation information (i.e., your specific location), telephone number, date of birth, provincial personal health care card and number, medication and prescription information, information regarding allergies, medical history, gender, insurance information, payment card information, transaction history, other billing information, occupation, employment status, and in some cases, user name and password. When signing up for health-related services, including ordering prescription and non-prescription drugs, Personal Information may also require you to provide certain physical and mental health information, including but not limited to personal and family medical history information, details of your existing medications, existence of drug allergies, medications requested and prescription information, the name of your primary physician and his or her contact information, your provincial health care card number and any private health benefits number or account information. Consent We may collect Personal Information from you directly and/or from third parties, where we (and/or those third parties) have obtained your consent, or as otherwise permitted or required by law. By accessing the Website, downloading, installing or using the Platform and submitting information to us through the Platform (regardless of whether you register an account with us), you consent to the collection, use and disclosure of your Personal Information by us in accordance with this Privacy Policy. Where we collect Personal Information from you through the Platform for use and retention by the Pharmacy, that information is subject to legal, organizational, technical, physical and contractual confidentiality, privacy and data security safeguards. If you connect your Google, Apple or other third-party accounts with us, we may collect both Personal Information and non-Personal Information from those accounts for the purpose of providing our services. This is dependent on the privacy policies or settings for those accounts. We will not share the data collected with any third party. You may choose to limit what data you provide to us from such third parties by adjusting the privacy settings within those applications. Any information you disclose to a third party is dealt with in accordance with the privacy policies adopted by each of those third parties. Individuals are encouraged to review the privacy policies maintained by each of those third parties to understand how their information will be used by them to process requests. If you do not wish to have us collect your Personal Information through the Website or Platform, you can choose not to provide it. However, your decision to withhold particular details may limit the services we are able to provide and make it more difficult for us to advise you or suggest appropriate alternatives to our services. If we are unable to accommodate your requests based on the information that you have provided, we may ask for additional information so that we may better accommodate your needs. Subject to legal and contractual requirements, you may refuse or withdraw your consent to certain of the purposes identified herein at any time by contacting us through the contact details provided below. If you refuse or withdraw your consent, you acknowledge that we may not be able to provide you or continue to provide you with certain services which may be of value to you. Collection of Personal Information We may collect information (including Personal Information) as follows: * Information You Provide to Us. When you open an account with us, request support, or in any other way take steps that require the submission of information; we may collect Personal Information. This information is necessary for verifying your identity, fulfilling your orders, contacting you in regards to your prescription and providing you with the information and/or services requested. * Information Provided to Us by Your Patient Representative or by a User for whom You will be a Patient Representative. If a user of the Website or the Platform wishes to have you act as the user’s Patient Representative for the purposes of managing the user’s prescriptions and services, we may collect information about you from that user, such as your name, email address, telephone number, date of birth and gender. If another user wishes to act as a Patient Representative for you, we may collect your name, email address, telephone number, date of birth and gender. If you are a user and you are a parent or legal guardian of a minor and wish to act as Patient Representative for the minor for the purposes of managing the minor’s prescriptions and services, we may collect from you the minor’s name, date of birth and gender. This information is necessary for verifying your identity or your Patient Representative’s identity, fulfilling your orders, contacting you regarding your prescription and providing you with the Services. * Social Media Sites. If you choose to connect to the Platform through a third-party social network (such as Facebook, Facebook Messenger or WhatsApp), we may collect information from your profile on such third-party social networks, such as your name, username, gender and date of birth. * Payment Information. When you or your Patient Representative make purchases through the Platform, our payment processor Moneris will collect your credit card information. We do not collect or store your credit card information. Other information, such as your insurance information, policy numbers and group plan information, will be stored and processed by us or any pharmacy software provider we may partner with to get, and not our payment processor. * Prescription Information. When you or your Patient Representative fill prescriptions through the Platform, you or your Patient Representative will provide us with your prescription information, including the medication requested, amounts and information regarding your physician or other prescribing professional. We will use this information to fill your prescription as required. This information will be stored, processed and shared with a prescription drug information system as required by applicable law in your applicable jurisdiction. We may also contact your physician or the prescribing professional if additional information regarding your prescription is required. Some additional information obtained from your physician or prescribing professional may also be Personal Information, such as additional information regarding your medical history or medications. We may discuss specific medications with you or your Patient Representative on SMS, email, chat, phone call or any other communication. * In-Platform Communications. If you choose to send a message to us through our message, chat, post, SMS, email or other function, we may collect any information you may disclose through such means in order to facilitate the communication. * Push Notifications. If you choose to enable push notifications, we may use your information, such as a device ID or email address, in order to send push notifications to your device. * Your Location. We may collect precise geolocation information provided that, prior to doing so initially, you will either be informed of such practice or be prompted to consent to or disallow such feature. You will have the ability to disallow it at any time thereafter by taking the appropriate steps in the applicable settings tab. * Information You Submit to Us. If you choose to submit your information to us for any other reason, in any other form, we will collect such information and use it for the purposes for which you submitted it. * Visiting the Website. We will not collect any Personal Information from you simply by virtue of your visiting the Website; we only collect Personal Information if you or your Patient Representative choose to submit it to us. We do, however, collect non-Personal Information such as usage data, whenever you use the Website. Such non-Personal Information is not combined with Personal Information unless and until you choose to submit Personal Information to us. * Where Permitted by Law. We may also collect information, including Personal Information as otherwise permitted by law. * “Cookies”. We may also use “cookies” or similar technologies when you use or access our Website and/or Platform (small amounts of data that are stored on your computer’s hard drive, mobile device or media system platform that identify your computer, mobile device or media system platform and may store information about you, such as behavioural data). Should you choose to submit Personal Information to us, we may link cookie information to such Personal Information. If you do not wish to accept cookies, you have the option of blocking or disabling cookies. However, please be aware that some of our Website or Platform services will not function properly if you do so. Visit www.networkadvertising.org/managing/opt_out.asp, www.youronlinechoices.eu, www.youradchoices.ca/choices, and www.aboutads.info/choices/ to learn more about the choices available to opt out of cookies and advertising. * Third Party Advertising Partners. In addition, certain advertising partners may also make use of cookies in connection with advertising on behalf of us. Such cookies may collect non-Personal Information which those partners may use to serve you targeted ads both within and outside of the Website and Platform. We may use analytics service providers, including Google Analytics, to collect information regarding visitors to our Website, such as their behavior on our Website or information about their demographic. For more information about Google Analytics, see https://www.google.com/policies/privacy/partners/. To opt out of Google Analytics, visit https://tools.google.com/dlpage/gaoptout. Use of Personal Information We identify the purposes for which we collect and intend to use your Personal Information at the time we collect such information from you and obtain your consent, in any case, prior to such use. We generally use your Personal Information for the following purposes (the “Purposes”): * to facilitate and administer your access to and use of the Platform; * to track your orders through the Platform and arrange for prescription fulfillment, refill and delivery by the Pharmacy; * to facilitate communications with third-party service providers who are part of your care network such as your physician or other pharmacists; * to facilitate communications with third-party service providers with whom we have a contractual relationship such as benefit providers, insurers or to process payment; * to identify opportunities for care, further service and to improve our services and product offerings; * to send you information related to our Website and/or Platform, including confirmations, technical notices, updates, security alerts, information related to product safety or recall issues and support and administrative messages; * for analytical, research, and optimisation purposes; * to advise you about new programs, products and services that may be of interest to you; * to conduct marketing, including promotional activities such as running marketing or advertising campaigns with third party marketing and advertising partners to promote the Pharmacy and/or the Platform; * to respond to your inquiries, complaints or requests; * to investigate and respond to legal claims; * other such purposes for which we may obtain consent from time to time; and * other uses as may be permitted or required by applicable law. Disclosure of Personal Information Generally, we will only disclose your Personal Information to third parties where you have provided your consent for us to do so or where we are permitted or required to do so by law. We will not transfer your Personal Information to third parties, except for our subsidiaries, affiliates and business partners that we engage to provide services on our behalf, such as (but not limited to) web hosting services, credit card payment processing, provincial/private health plan coverage, pharmacy software providers, order processing and delivery, provided that such third parties have agreed to comply with legally required privacy standards and applicable law, and to use the information only for the purposes disclosed at the time of collection or for a use consistent with that purpose. We will only provide those third parties with the Personal Information that they need to deliver the services to you or us. Notwithstanding the foregoing: * We may also make disclosures of Personal Information to a potential acquiror in connection with a transaction involving the sale of some or all of the business (in which case the use of your Personal Information by the new entity would continue to be limited by applicable law). * We may disclose Personal Information where otherwise permitted or required by law. We may also share aggregate or anonymized information, including de-identified Personal Information, about you with service providers, business partners, and other third parties, to the extent permitted by applicable law. We may sell, rent or share your usage data and other non-Personal Information including, without limitation, device IDs, advertising IDs or other persistent identifiers and non-precise geolocation information or precise geolocation information (if you choose to allow us to collect it), with third parties who assist us with our operations (such as administration, analytics, research, optimisation), and with our business partners in order to, among other things, allow them to serve more relevant advertisements tailored to you. Storage and Retention of Personal Information We will securely store your Personal Information at the Pharmacy location and/or at our service provider’s data centres in Canada. As some of our third-party service providers may retain and store information received from you (including Personal Information) outside of Canada, your information may be subject to foreign laws and in certain circumstances foreign governments, courts, law enforcement agencies, regulatory agencies or security authorities may have access to your information. All data is stored with reasonable administrative, physical and technical security measures to protect the information from unauthorized access and against loss, misuse or alteration by third parties. No method of transmission over the Internet, or method of electronic storage, is 100% secure. While we attempt to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party ‘hackers’ from illegally obtaining access to this information. We will use, disclose or retain your Personal Information for as long as necessary to fulfill the purposes for which it was collected or as permitted or required by law. Personal Information is retained in accordance with applicable laws and any applicable document retention requirements imposed by the Ordre des Pharmaciens du Québec or by law. Our Policy Regarding Children We recognize the privacy interest of children, and our Website, Platform and services are not intended for children under the age of fourteen (14) and we do not target our Website, Platform or services to children under that age. We do not knowingly collect or use any Personal Information from children under the age of fourteen (14) unless provided by a parent or legal guardian using the Website and/or Platform on behalf of such child. If a parent or legal guardian becomes aware that his or her child has provided us with information without their consent, please contact us at privacy@pocketpills.com and we will ensure all information about such child is deleted. Accessing and Correcting Personal Information It is important that the Personal Information we have is accurate, complete and up to date. You are encouraged to inform us when there are any changes to your information by updating your information within the Platform. You may also, at any time, contact the Pharmacy or the Privacy Officer at Pocketpills (the affiliated provider of the Platform) directly to request access to your Personal Information, verify its accuracy and, if required, to correct it. The Pharmacy, and its affiliate, Pocketpills, will provide you with access to your Personal Information, except where prohibited by law from doing so, or where permitted by law to restrict your access and have legitimate reasons for doing so. You may contact the Pharmacy at: Pharmacie Steeve Benarroch 105-8550 Chemin de la Côte-de-Liesse Saint-Laurent, QC H4T 1H2 P: (514) 419-1878 F: (514) 419-1997 Or You may contact the Privacy Officer at Pocketpills at privacy@pocketpills.com We reserve the right to revise this Privacy Policy at any time. We will give you notice of such revisions by posting the revised Privacy Policy on the Website. It is your responsibility to ensure that you are aware of the current Privacy Policy when you access or use the Website or Platform. If you continue to access or use any of the Website or Platform after any revisions to this Privacy Policy are posted, you will be deemed to have accepted those revisions. PHARMACY STEEVE BENARROCH AFFILIATED TO POCKETPILLS ONLINE PHARMACY DELIVERING TO: Quebec 105-8550 Chemin de la Cote-de-Liesse, Saint-Laurent, QC Accreditation #: 210682 Pharmacy Manager: Steeve Benarroch PHARMACY OPERATING HOURS Mon - Fri | 9:00 AM - 5:00 PM, ET 1-855-774-0104 equipecareqc@pocketpills.com Fax: 1-855-774-0105 GET THE APP MEMBER OF Follow us: Get Started It only takes a few seconds chevron_left chevron_left Already a member? Sign In YOU'RE ALMOST THERE! Simply sign in to join over 150,000 satisfied members: +1 Next By proceeding, you agree to our Terms of Use & Privacy Policy. Message and data rates may apply. or Sign in with Google Prefer to sign up over the phone? Our care team can't wait to take your call! headset_mic1-855-774-0104 Already a member? Sign In Please wait