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ATPS 2024 Airline and Travel Payments Summit 2024, London
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AIRLINE & TRAVEL PAYMENTS SUMMIT LONDON 2024
Date: Wednesday 22 May:
Pre-Session: 2pm-5pm
Welcome Reception: 5pm-7pm
Thursday 23 May:
Conference: 8am-5pm
Evening Reception: 5pm-6pm Location: London, United Kingdom Delegates: 250+
Register: Register Now!
Pricing: Merchants: $399USD / Vendors: $1899 USD —Registration Includes Access
to Networking Events— Networking Event: (included for Event Registrants) Can’t
participate in the full conference? Join the networking reception for just $159
USD!
NOTE: ATPS 2024 is selling-out! Register now to secure your place in this event.
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ATPS is the only annual event dedicated to the global Airline & Travel Industry
on payments and fraud prevention. The theme for 2024’s conference is Everthing.
Everywhere. And all at once: Delivering solutions. Travellers want it all, now
and in every channel. And, if that wasn’t hard enough to deliver they are also
expecting not to pay for services. Whether that service is a slick customer
payment experience and total protection from fraud those are now givens. So,
with customers demanding everything on one hand, we have the regulators on the
other (PSD 3 is just one hot topic!) ATPS 2024 promises to be the most thought
provoking in its 15 year + history!
A few of the topics that you will need to know about include: One Order
industry standards and their impact on Payments and Fraud, what are the best
practices on PSS Integrations and the numerous airline merchandising platforms.
And, if we find time to squeeze in additional topics then the great topics of
Revenue Accounting, BSP reporting, chargebacks and more will be covered by some
of our industry leading speakers and panellists.
Scroll down to see the conference agenda, which is filling-up quickly!
If you are interested in speaking, especially on some of the industry
challenges, please send an email to the Event Chairman, Michael Smith by
clicking here.
Sponsorships are also available and to get up-to-date details of what is
available, please reach out to Airline Information’s Managing Director
Christopher Staab for more details. Sponsorship options are also listed here.
SPONSORS
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Click To View Full Agenda
DAY ONE: ATPS 2024
WEDNESDAY 22ND OF MAY
12:30pm – 2:00pm
HOTEL ONLY LOYALTY FRAUD DISCUSSION GROUP
2:00pm – 2:30pm
WELCOME COFFEE & REGISTRATION
PAYMENTS TRACK
Track Chairman:
Wendy Ward, CMO, UATP
FRAUD TRACK IN ASSOCIATION WITH THE LOYALTY SECURITY ALLIANCE (LSA)
Track Chairman:
Chris Staab, Co-Founder, Loyalty Security Alliance
2:30pm
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WELCOME REMARKS FROM CONFERENCE CHAIRMAN
– Wendy Ward, CMO, UATP
WELCOME REMARKS FROM THE FRAUD TRACK CHAIRMAN
– Chris Staab, Co-Founder, LSA
2:30pm – 3:00pm
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CHATGPT, AI, MACHINE LEARNING AND BIG DATA
We’ve all heard of them. We all know a bit about them, but what beyond the hype
are they? Everything you wanted to know, explained in a relevant way!
– Kevin O’Shaughnessy, CEO, CityHook
LOYALTY FRAUD ROUNDTABLE – INTRODUCTIONS & SHARING OF CHALLENGES
Facilitator
– Chris Staab, Co-Founder, LSA
3:00pm – 3:45pm
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WHAT ARE THE PRACTICAL IMPLICATIONS OF ALL THIS NEW AI-DRIVEN TECH FOR PAYMENTS
AND FRAUD?
What needs to be done to incorporate generative ai into best business practice?
Do we need to worry about ai taking over and making bad decisions? does ai
threaten or improve our jobs? This session will have presenters on various
topics relating to how this is developing and will be followed by a panel
discussion.
Moderator
– Michael Smith, Board Director, Ai Events
Presenters and Topics
– Predictive Learning – will it drive down payment costs and complexity?
– Airlines & travel companies are full of (big) data. Will all this new tech
help make better use of it?
– Account Take Overs – can AI and other new tech stop it?
– Matt Bailey, Senior Solutions Consultant, Arkose
– Patrick van der Knoop, Payment Strategies for Airlines & Travel, PagoNxt
Merchant Solutions
LOYALTY FRAUD ROUNDTABLE – ACCOUNT TAKEOVERS (BRIEF PRESENTATIONS FOLLOWED BY
AUDIENCE DISCUSSION)
Kick Off Presenter
– Mike Brooks, Product Manager, Darwinium
3:45pm – 4:15pm
COFFEE BREAK & NETWORKING SPONSORED BY DISCOVER
4:15pm – 5:00pm
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DEALING WITH THE CHALLENGES OF 2024
AFPs and BNPL have boomed over the last few years. They have, however, added
complexity to an already complex ecosystem. How do we as industry deal with the
consequences of innovation? Have we thought through the knock-on impacts in
areas like chargebacks and refunds for example?
Is a solution payment orchestration? That throws up their own challenges (as
well as opportunities) so how well are companies dealing with this? Thi session
is a chance to share best practice from the front line of airlines & travel
companies dealing with those challenges alongside their industry partners.
Panellists & Presenters
– Christelle Brenin, Senior Manager Payment Fraud & Chargeback, Swiss Lufthansa
Group
– Travel Counsellors and Br-dge | Simplifying the ecosystem
– Liam Nuttal, Payments Manager, Etihad Airways
– Ahmed Bennis, Head of Customer Success for Airlines, Outpayce | Payments
Customer Experiences
LOYALTY FRAUD ROUNDTABLE – BOT ATTACKS (BRIEF PRESENTATIONS FOLLOWED BY AUDIENCE
DISCUSSION)
5:00pm – 7:00pm
NETWORKING RECEPTION SPONSORED BY VISA
(Note: Those not participating in the ATPS may register solely for this
networking here.)
DAY TWO: ATPS 2024
THURSDAY 23RD OF MAY 2024
8:30am – 9:15am
WELCOME COFFEE & NETWORKING
9:15am – 9:30am
OPENING REMARKS FROM CONFERENCE CHAIR
– Michael Smith, Board Advisor, Ai Events
9:30am – 10:30am
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STATE OF PAYMENTS AND FRAUD
From Digital Identities, Biometrics, Open Banking, Payment Wallets and the Ever
present challenges of Fraud and Regulation (PCI V4 And PSD 3 to name but two!)
How Are Airlines & Travel Companies Prepared? This session will cover the key
trends that participants need to stay ahead from the perspective of some of the
best minds in airline and travel payments and fraud.
Moderator
– Wendy Ward, CMO, UATP
Presenters & Panellists
– Simon Eve, Director Travel & Partnerships, Trustly and Mette Evensen, Payment
Manager, Norwegian Airlines
– Jeremy King, Regional VP EMEA, PCI Security Standards
– Yogender Singh Rana, Lead Officer – Payments Fraud & Chargebacks, Qatar
Airways
10:30am – 11:00am
COFFEE BREAK & NETWORKING
PAYMENTS TRACK
Track Chairman:
Laurie Gablehouse, Travel Payment Strategies & Solutions, Worldline
FRAUD TRACK IN ASSOCIATION WITH THE LOYALTY SECURITY ALLIANCE (LSA)
Track Chairman:
Chris Staab, Co-Founder, Loyalty Security Alliance (invited)
11:00am – 11:30am
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Payments Track
BEYOND ORCHESTRATION HOW TO FIX THE PROBLEMS, REMOVE FRICTION & COST
Moderator
– John Taylor, Head of Airline Payments, Nium
Panellists
– Yago Casasnovas, Payments & Fraud Prevention, Air Europa
– Joost van der Sande, Retail Strategy Director, Air France-KLM
Fraud & LSA Track
RESULTS OF THE LEXISNEXIS RISK SOLUTIONS GLOBAL STATE OF FRAUD AND IDENTITY
REPORT
– Jason Lane-Sellers, Director Market Planning EMEA, LexisNexis Risk Solutions
11:30am – 12:00pm
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Payments Track
BUILD IN HOUSE VERSUS BUY? CASE STUDY OF THE ISSUES AND CHALLENGES WITH THIS
ETERNAL QUESTION!
SPEAKERS FROM ENDAVA AND AER LINGUS TO BE ANNOUNCED
Fraud & LSA Track
DIGITAL IDENTITY – THE SOLUTION TO PREVENTING FRAUD FOR AIRLINE & TRAVEL
MERCHANTS?
– Tami Eick, Finance, Southwest Airlines
– Annette Matthews, Fraud Manager, British Airways
– Catherine Malec, VP/GM EMEA, Accertify
12:00pm – 12:30pm
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Payments Track
APPLYING THE PAYMENTS’ LESSONS FROM B2C TO YOUR OWN B2B PAYMENTS
– Alfonso Valera Cuevas, Distribution Futures Manager, Iberia
– Menel Nevzatova, Digital Payments and Fraud, Iberia
– Chiara Quaia, SVP Travel, Mastercard
In conversation with
– Paul van Alfen, Travel Payment Strategist, Up In The Air
Fraud & LSA Track
FIRST PARTY FRAUD: FROM PROMOTIONAL ABUSE, CHARGEBACKS TO FAKE ACCOUNT TAKE
OVERS
Speakers to be announced
12:30pm – 2:00pm
LUNCH & NETWORKING
2:00pm – 2:30pm
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Payments Track
CASE STUDY: HOW PAYMENT INNOVATION DRIVES CONVERSION AND INCREASES AVERAGE
TRANSACTION VALUE
– Yago Casasnovas, Payments & Fraud Prevention, Air Europa
– Samuel Flynn, CEO, Hands In
Fraud & LSA Track
THE CHALLENGE OF ONBOARD SALES FRAUD: HOW TO MANAGE & HANDLE THEM
– Martin Cunnison, Business Development Director, AirFi and client
2:30pm – 3:00pm
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Payments Track
THE CONNECTED TRIP
– Simon Thompson, Global Business Development B2B Travel, Visa interviewed by
– Greg Toussaint, Director, Edgar, Dunn & Company
Fraud & LSA Track
FRAUD VIEW FROM THE FRONT LINE
Facilitator
– Chris Staab, Co-Founder, LSA (Moderator) in conversation with
Front Line Experts
– Jan Jaap Kramer, Founder, Travel Fraud Guard
– Maggi Fritzsche, Manager Fraud Investigation, Hyatt Hotels
– Marjolein Grothauzen, Senior Product Manager, Booking.com
3:00pm – 3:30pm
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Payments Track
KEY STEPS TO INCREASING YOUR PAYMENT APPROVAL RATING
– Brett Turner, SVP Global Airline Acquiring, Elavon interviewed by
– Masha Cilliers, Executive Payments Industry Specialist, Payment Options
Fraud & LSA Track
CASE STUDY: ACCOUNT TAKE OVERS AND CYBER AT LUFTHANSA
– Michael Stiefler, Senior Security Architect, Lufthansa Systems
– Jean Adadevi, Payment Reconciliation Product Owner, Lufthansa Systems
3:30pm – 4:00pm
COFFEE BREAK & NETWORKING
4:00pm – 5:00pm
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LIONS´ DEN | LIVE INNOVATIVE PRODUCT PITCHES
New payments and fraud-related products are key to driving down costs and
improving sales conversions. The Ai Events Lions’ Den has showcased numerous new
financial start-ups which have gone on to achieve great success. Adyen is a
prime example, having pitched just after its founding- and just look at them
now! Accertify also had just a handful of employees when it pitched!
These are paid-for 5-minute sales pitches, and do you have what it takes to
follow in the footsteps of previous successful pitching companies? If you
believe that you do, then drop an email to Michael Smith, the event Chairman and
Ringmaster of this Lions’ Den, to get more details on why this is the place to
showcase your product innovation!
Ringmaster and Judges
– Michael Smith, Board Advisor, Ai Events
– Jonathan Davidson, Manager Loyalty, Star Alliance
– Holly Evans, Revenue Protection Manager, easyJet
Pitching Companies
– Trevipay
– Darwinium
– Twai
5:00pm – 6:00pm
NETWORKING RECEPTION SPONSORED BY DISCOVER
ATPS 2024 HOT TOPICS
* Latest Fraud Attack Vectors and how to stay ahead of them
* Open Banking – what it is and the implications for your business
* New Alternative Forms of Payment that need to be on your radar
* Protecting your Business from Account Takeovers
* Passwords: Are they still Necessary?
* B2B Payments & how take advantage of cost savings
* Payment Technology: Build verus Buy
* Web 3.0 and Payments – are you ready?
* PSD 3 the Regulators are coming (again!)
* Account Take Overs – with our increasingly digital world this impacts not
just loyalty accounts
* Cybersecurity – why cyber hygiene is not just a topic for IT professionals
* ChatGPT, Big Data, AI – what are they and how will they impact payments &
fraud?
Are we missing a topic/area that you think needs addressed? Please drop an
email to Michael Smith, the conference chairman so that we can add it!
* VENUE & HOTEL BOOKING
Book your Hotel for the Airline Travel Payment Summit...
* HOW TO SPONSOR THIS EVENT
View the sponsorship items and packages that are available for this
conference....
* ATTENDING COMPANIES
View registered companies for this event....
UPCOMING EVENTS
* Airline & Travel Payments Summit 2024
22-23 May, London, UK
* ATPS 2024 Networking Event
22 May, London, UK
* Ai Events Networking Evening at Mega
17 June, Calgary
* Mega Event 2024
18-19 June, Calgary, Canada
* Revenue Management Conference Latam 2024
10-11 Julio, Bogota
* Ai Events Networking Evening Bogotá
10 Julio 2024
* ATPS APAC 2024
20-21 August, Phuket
* Co-Brand & Travel Rewards 2024
6-7 November, Wilmington, US
* Ai Events Networking Evening at Co-Brand
6 November, Wilmington, US
* ATPS LATAM 2024
4-5 Diciembre, Santiago
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