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 1. Home
 2. Shipping Support
 3. Create and Print Shipping Labels
 4. How To Write an Address
 5. How to Return a Package


HOW TO RETURN A PACKAGE

You can return a package in a few easy steps. We’ll walk you through the
process.




DO YOU HAVE A RETURN LABEL?

If your shipper included a return label, you’ll need to affix it to your package

 * Your shipper may have included a label in your package, or instructions to
   print one.
 * You may be able to contact your shipper to get a label sent to you
 * If you have a label from your shipper, affix it to your package
 * You can either schedule a UPS pickup, or drop the package off at a convenient
   UPS location.

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DON’T HAVE A RETURN LABEL? NO PROBLEM.

If your shipper didn’t include a label, you’ll need to create one

 * It’s easy to create a shipping label online. We’ll guide you through every
   step of the process.
 * Or, you can always take your package to The UPS Store® to create the label

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HELP! I DON’T HAVE A PRINTER.

If you don’t have a printer, you can:

 * Scan and print by mobile barcode at a UPS location; or
 * Email the label to yourself (or a friend) to print later


PREPARING YOUR PACKAGE.

Pack your return in a sturdy box; re-use the one it arrived in if possible. If
you don’t have one, you can order supplies online or buy them at The UPS Store.

 * If you’re recycling a box, remove all old labels and barcodes.
 * Seal your box with plastic or nylon tape at least two inches wide. Don’t use
   duct tape.
 * Wrap items separately with tags, packaging materials and cushioning. Get
   packaging tips.
 * Keep in mind, there are additional rules for special-care and prohibited
   items.
 * You’ll need to know the dimensions and weight of your box.

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HELP! I DON’T KNOW HOW TO WEIGH MY PACKAGE.

You have two options:

 * Weigh yourself while holding the package, and then weigh yourself alone.
   Subtract one from the other; or
 * Use our flat rate shipping. You don’t need to know the weight of the package
   at all.


HOW TO GET YOUR RETURN TO UPS

Almost done! You’ve got three options to get it to us.

 * We can come to you (for an additional fee). Schedule a pickup.
 * Drop it off at a UPS location. Be sure to bring your identification.
 * You can also hand the labeled package to your friendly neighborhood driver.

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