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* Interactive & Touch Displays
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* Direct View LED Displays
* QLED Displays
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* TV Overview
* Hospitality TVs
* Healthcare TVs
* Pro TV
* Pro TV Terrace Edition
* The Frame
* Air Purifiers
* Vacuums
* Microwaves
* Refrigerators
* Washers
* Dryers
* Ranges
* Dishwashers
* Cooktops & Hoods
* Appliance Accessories
* US 5G Networks
* Global Networks
* Heating & Cooling
* Medical Devices
* Semiconductor
Galaxy Z Fold3 5G
Pro TV Terrace Edition
Galaxy XCover Pro
Galaxy Tab Active Series
Chromebook 4
Smart Monitor
883 DCT
980 PRO
Pro TV Terrace Edition
Flip 2
710 Series Hospitality TV
693 Series Healthcare TV
Microwaves
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Heating & Cooling
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Featured
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Services
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Office Reimagined
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Resource Center
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*
*
Get Insights & Thought Leadership
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Display Extended Warranties
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*
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Trade-in and save up to $900 each
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TERMS AND CONDITIONS
SAMSUNG BUSINESS TRADE-IN PROGRAM TERMS
These Samsung Business Trade-In Program Terms (“Terms”) are an agreement between
you and Samsung Electronics America, Inc. (“Samsung”). Read these Terms
carefully before participating in the Business Trade-In Program. By
participating in the Business Trade-In Program, you accept and are bound by
these Terms.
1. OVERVIEW
Subject to these Terms, you may trade one or more eligible smartphones
(“Trade-In Device(s)”) to receive a credit from Samsung after (i) completion of
delivery of certain Samsung smartphones as offered from time to time by Samsung
(“New Samsung Device”) and (ii) your successful return of eligible used
smartphone(s) that meet Samsung’s Trade-In conditions as described below. The
total number of Trade-In Devices in a single order eligible for trade-in through
the Business Trade-In Program may not exceed the number of New Samsung Devices
ordered in a single transaction. Any value received from Trade-In Devices will
be based on the number and condition of Trade-In Devices sent to Samsung as part
of a new Samsung smartphone purchase, and a credit will be applied to your
payment account after delivery of the New Samsung Device and receipt of the
Trade-In Devices by Samsung or its representatives. The Business Trade-In
Program is only available for New Samsung Devices purchased online via Samsung’s
website at www.samsung.com. When you place your order, Samsung’s website will
display an estimated trade-in value for your selected Trade-In Device(s). To
receive the estimated trade-in value, you must send your Trade-In Device(s) to
Samsung within thirty (30) days after receiving your New Samsung Device(s)
unless Samsung has specified a different time period in a Promotion (defined
below). You must also meet all of the requirements as provided in these Terms,
including the Device Eligibility Requirements in Section 5 below. If you do not
ship your Trade-In Device(s) to Samsung within the required specified time, or
if your Trade-In Device(s) fails to meet all of the Device Eligibility
Requirements, or if you otherwise do not comply with these Terms, you will not
receive the full estimated trade-in value displayed during your purchase.
Trade-in value will be determined by Samsung in its sole discretion after
assessing the Trade-In Device(s) and trade-in credit will be applied to your
payment account within five (5) to seven (7) business days of completion of
Samsung’s review of the Trade-In Device(s). See Sections 4 and 5 below for
further details.
From time to time, Samsung may offer limited-time trade-in promotions or special
device trials (“Promotions”) with terms and eligibility requirements that may
differ from those described here. Please refer to our website for the most up to
date Promotions and related terms.
When you complete your order, Samsung will ship your New Samsung Device(s) to
you. You should activate your new device(s) and transfer data, contacts, and
other information before you ship your Trade-In Device(s) to us. You can
transfer your information from your Trade-In Device(s) to your new device using
Samsung Cloud, a data cable, or any of the other methods described in the
documentation that accompanies your New Samsung Device(s). Prior to shipping,
you must ensure your Trade-In Devices meet Samsung’s criteria in Section 5
(“Device Eligibility Requirements”), including factory reset, unlocked, and
anti-theft applications deactivated. You must then ship your Trade-In Device(s)
to Samsung within thirty (30) days of receipt of your new device, or, if
applicable, a different time period specified for a Promotion (defined above),
using a shipping label provided to you by Samsung.
To participate in the Business Trade-In Program, you must have a Samsung
Account. Opening an account is free, but subject to terms and conditions
(http://support-us.samsung.com/mysamsung/v2/popup/terms.html). If you purchased
your Trade-In Device(s) under an equipment installment plan or other financing
plan or if you entered into a two-year service contract with your wireless
service provider, you will be responsible for any and all remaining payments
under such plan or contract, including any contract termination fees. Leased
devices are not eligible for this Business Trade-In Program unless and until you
purchase the leased device from the owner prior to trading it in, which may
involve additional fees and payments. You may not participate in this Business
Trade-In Program if you lease or otherwise do not own the device you trade in.
You may have as many outstanding Trade-In Devices per registered business as you
have outstanding New Samsung Device(s) orders at any given time.
--------------------------------------------------------------------------------
2. DEVICE ELIGIBILITY REQUIREMENTS
You may trade in up to one (1) device under this Business Trade-In Program for
each New Samsung Device you purchase ordered in a single transaction, not to
exceed the number of new devices purchased. Device model eligibility for both
the Trade-In Device(s) and the New Samsung Device(s) and trade-in value are
determined by Samsung in its sole discretion and may vary depending on the time
and conditions of purchase. Please refer to our website,
Samsung.com/us/business, for the most up to date information on eligible devices
and trade-in value of New Samsung Device(s). Eligible devices and trade-in
values may be changed at Samsung’s sole discretion. Your Trade-In Device(s) must
meet all of the requirements stated below (“Device Eligibility Requirements”),
as determined by Samsung in its sole discretion.
a) Your Trade-In Device(s) must power on, hold a charge, and not power off
unexpectedly;
b) Your Trade-In Device(s) must have a functioning display with no black spots,
dead pixels, or pixilation of any kind;
c) Unless a Cracked Screen Offer applies under Section 3 below, your Trade-In
Device(s) must have no breaks or cracks in the screen, camera lens, or body, or
other defects that go beyond normal wear and tear, including but not limited to:
multiple scratches, dents, or dings; evidence of water damage; or corroded
charging port, SIM, or battery terminal contacts;
d) Your Trade-In Device(s) must not be on a blacklist of any kind;
e) At the time of trade-in, you must be the owner of your Trade-In Device(s), as
leased devices are not eligible;
f) Reactivation Lock, Google Factory Reset Protection, or any other anti-theft
locking software must be disabled on your Trade-In Device(s);
g) Before shipping your Trade-In Device(s) to Samsung, you must perform a
factory reset on it and remove all personal information (as described in Section
3 above); and
h) Your Trade-In Device(s) must be labeled with an FCC ID to show that it is
certified for use in the United States under applicable FCC regulations. The FCC
ID number is usually found printed somewhere on the mobile device. Sometimes it
may be necessary to remove the battery pack to see the number. The FCC ID number
can also be found in the user manual for each device.
--------------------------------------------------------------------------------
3. CRACKED SCREEN OFFERS
In its sole discretion, from time to time, Samsung may offer to accept specific
model devices with cracked screens as devices that are eligible for trade-in
(“Cracked Screen Offer”). A Cracked Screen Offer is only available if the
trade-in value for your selected Trade-In Device(s) displayed on Samsung’s
website states that the value displayed at the time of purchase of the New
Samsung Device is for the specified device model with a cracked screen. If you
select a Cracked Screen Offer at the time you purchase your New Samsung
Device(s), then the Device Eligibility Requirement stated in Section 2(c) above
will not apply. Samsung will accept your Trade-In Device(s) as eligible for
trade-in even though the screen is cracked, if and only if, your Trade-In
Device(s) meets all other Device Eligibility Requirements in Section 2.
--------------------------------------------------------------------------------
4. TRADE-IN VALUE
If your Trade-in Device does not meet the Device Eligibility Requirements, or
you do not ship your Trade-in Device(s) to Samsung within thirty (30) days after
the date you receive your New Samsung Device(s), or, if applicable, a different
time period specified for a Promotion (defined in Section 1), then Samsung may,
at its sole discretion, decline to credit your payment account for the
delinquent Trade-In Device(s).
--------------------------------------------------------------------------------
5. YOUR TRADE-IN DEVICE CANNOT BE RETURNED TO YOU
Samsung cannot return your Trade-In Device(s) to you, even if you return your
New Samsung Device(s) within the applicable return period. In addition, if you
return your New Samsung Device(s) after you have sent in your Trade-In
Device(s), Samsung will issue a store credit with a face value less than or
equal to the total new phone purchase in your order.
--------------------------------------------------------------------------------
6. SHIP US YOUR TRADE-IN DEVICE(S)
Samsung will provide you a shipping label and instructions to send us your
Trade-In Device(s). Please be careful to pack devices so that they will not be
damaged in transit. You are responsible for any damage to your Trade-In
Device(s) prior to receipt by Samsung. You must follow the instructions Samsung
provides, including using any traceable shipping method required by Samsung. You
may also refer to the instructions Samsung provides for safe packaging
suggestions. If you lose or discard the shipping label, please contact us or
check your My Orders page at Samsung.com to open and reprint the label. Unless a
different schedule applies under the terms of a Promotion (defined in Section
1), your Trade-In Device(s) must be shipped to Samsung within thirty (30) days
after the date you receive your New Samsung Device(s) under the Business
Trade-In Program. Samsung will consider your Trade-In Device(s) received as of
the date you give it to Samsung’s authorized shipping provider with the prepaid
shipping label provided by Samsung. By shipping the device to Samsung, you agree
to transfer title and ownership of the device to Samsung. You disclaim any and
all right, title, or interest in and to the Trade-In Device(s), including the
right to sell, dispose, or otherwise collect, where applicable, its value. You
should ship only the Trade-In Device(s) to Samsung. Discard accessories you no
longer need following your local trash and recycling regulations. No trade-in
value is offered on anything other than your Trade-In Device(s)
itself/themselves.
--------------------------------------------------------------------------------
7. REMOVE YOUR DATA AND UNLOCK YOUR TRADE-IN DEVICE(S)
You must remove all data, including all confidential and personal data, from
your Trade-In Device(s) before returning it to Samsung and disable any security
locks. To do so, you must return the device to its factory settings within the
settings menu of the device. It is your sole responsibility to back-up any files
or data from your Trade-In Device(s) that you wish to retain before performing a
factory data reset and shipping your Trade-In Device(s). Samsung does not accept
any responsibility or liability for any lost files or data or disclosure of
private information that has not been removed from your Trade-In Device(s) prior
to sending it to Samsung. Refer to the user manual or support page on Samsung’s
website for how to do a factory reset on your Trade-In Device(s). In addition,
Samsung reserves the right to consider any Trade-In Device(s) that have not been
returned to factory settings or have a security lock enabled as ineligible for
return under the Business Trade-In Program. For the full criteria, refer to
Section 2 (“Device Eligibility Requirements”). Lastly, make sure that you remove
all accessories, covers, cases, locks, SIM cards, and memory cards before
sending the device to Samsung. Any such items shipped with your Trade-In
Device(s) will not be returned.
--------------------------------------------------------------------------------
8. YOU ARE RESPONSIBLE FOR ANY REMAINING PAYMENTS
If you bought your Trade-In Device under an equipment installment plan or other
financing plan or if you entered into a two-year service contract with your
wireless service provider, you are responsible for any and all remaining
payments under such plan or contract, including any contract termination fees.
As mentioned above, from time to time, Samsung may offer Promotions with terms
and eligibility requirements that may differ from those described here. Please
refer to our website for the most up to date Promotions and related terms.
--------------------------------------------------------------------------------
9. BUSINESS CUSTOMERS
The Samsung Business Trade-in Program is limited to business customers verified
by Samsung. You (i) acknowledge that New Samsung Devices purchased through the
Samsung Business Trade-In Program are not intended for resale, (ii) represent
that you are not purchasing New Samsung Devices with the intention of reselling
such New Samsung Devices, and (iii) represent that you are not acting on behalf
of any person or entity that intends to resell New Samsung Devices you purchase.
If Samsung reasonably determines that you are in the business of reselling New
Samsung Devices, then, in addition to any other remedies available, including
our right to refuse to ship to you and cancel your participation in the Trade-In
Program, Samsung will discontinue your business account.
--------------------------------------------------------------------------------
10. MISCELLANEOUS ADDITIONAL TERMS
· The Business Trade-In Program is offered and administered by Samsung. · You
must be at least eighteen (18) years old to participate in the Business Trade-In
Program. · The Business Trade-In Program cannot be combined with any other
promotions, discounts, or offers unless specifically authorized by Samsung in
writing.
· By participating in the Business Trade-In Program, you understand and agree
that it may be necessary for Samsung, its affiliates and agents, to collect,
process, transmit, maintain, share, and your personal information, such as your
name, address, and information related to your method of payment, to perform the
service and support obligations under the Trade-In Program. You may receive
Business Trade-In Program-related communications from Samsung, its affiliates
and agents, such as notices regarding additional charges described in Section 4
(“Minimum Trade-In Value”). You may also receive requests to participate in
surveys or marketing communications from Samsung and/or its affiliates related
to the Business Trade-In Program or other offers. At all times, Samsung will
treat your information in accordance with the Samsung Privacy Policy, available
at www.Samsung.com/privacy.
· If any provision (or part of any provision) of these Terms is found to be
illegal, invalid or unenforceable under any applicable law, such term shall,
insofar as it is severable from the remaining terms, be deemed omitted from
these Terms and shall in no way affect the legality, validity, or enforceability
of the remaining terms.
· An email providing a link to these Terms will be emailed to you. If you do not
have an email account, you should retain a copy of these Terms and any sales
receipt or other materials relevant to your purchase provided to you. You may
also review the most recent version of these Terms by visiting
https://www.samsung.com/us/business/shop/trade-in/.
· Samsung reserves the right to substitute, change, cancel or add to any part of
these Terms at any time, including terminating the Business Trade-In Program or
modifying these Terms.
· Samsung reserves the right to decline or cancel your participation in the
Business Trade-In Program, with or without advance notice, if we believe that
your participation is enabling a fraudulent or illegal purpose.
· The Business Trade-In Program is available only to customers residing in the
fifty (50) U.S. states and the District of Columbia and is not available in
other locations.
· Neither Business Trade-In Program eligibility nor the trade-in value or
Samsung store credit offered by Samsung are transferrable to any other person or
entity.
· You may return the New Samsung Device you purchased under this Trade-In
Program in accordance with Samsung’s Returns and Refunds Policy. If a refund is
owed to you, the refund will be credited to you using the same payment method
that you used when you completed your initial order with us. However, as set
forth in Section 7 (“Your Trade-In Device Cannot Be Returned to You”), if you
return your New Samsung Device after shipping Samsung your Trade-In Device,
Samsung will not be able to return your Trade-In Device(s) to you and you will
not receive any credit or other value for the Trade-In Device(s).
--------------------------------------------------------------------------------
11. ARBITRATION AGREEMENT
Any dispute you may have with Samsung arising out of or relating to the Business
Trade-In Program or these Terms shall be governed by the Arbitration Agreement
(including its 30-day opt-out provision) included in the Samsung Terms and
Conditions that apply to the New Samsung Device you purchased using the Trade-In
Program. For more information about your rights, obligations, opt-out
opportunities and the full terms of the Arbitration Agreement, see
www.samsung.com/us/Legal/Phone-HSGuide/, the printed materials enclosed in the
box, or the Legal section of the settings menu of the New Samsung Device you
purchased using the Trade-In Program (typically in the “About Device” or “About
Phone” section). As stated in such Arbitration Agreement, you agree that any
such dispute shall not be combined or consolidated with a dispute involving any
other person’s or entity’s claim related to the Business Trade-In Program, and
specifically, without limitation of the foregoing, shall not, under any
circumstances, proceed as part of a class action.
--------------------------------------------------------------------------------
Last Updated: September 21, 2020
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exclusive discounts, new product announcements, our latest technology insights,
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protect your privacy.
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SOLUTIONS
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* 5G Devices
* Rugged Devices
* Chromebooks for Education
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INDUSTRIES
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SAMSUNG FOR BUSINESS DO NOT SELL MY PERSONAL INFO to submit a request PRIVACY
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