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LEGAL

 * Legal
 * Privacy Policy
 * Intellectual Property
 * Compliance

Questions? CALL US 1-800-720-0371






Legal

Legal Privacy Policy Intellectual Property Compliance
 
 


PRIVACY INFORMATION

 

Learn how Salesforce is responding to the new SCCs in Salesforce's FAQ about
transfers of personal data

Learn more



LEARN ABOUT OUR COMMITMENT TO PRIVACY


RESOURCES IN RESPECT OF HOW WE PROTECT OUR CUSTOMER'S DATA AS A PROCESSOR

 
 * Global Privacy Resources for Salesforce Products
 * Data Processing Addendum
 * Data Processing Addendum FAQ
 * International Transfers of EU Personal Data to Salesforce's Services
 * Salesforce's Notice of Privacy Shield Certification
 * Trust and Compliance Documentation
 * Salesforce Audience Studio Privacy Policy
 * Salesforce's Notice of APEC PRP Certification
 * Salesforce's EU Processor Binding Corporate Rules
 * Salesforce's Draft UK Processor Binding Corporate Rules (Pending Approval
   from the UK ICO)
 * Salesforce Group Affiliates for Draft UK Binding Corporate Rules for
   Processors




RESOURCES IN RESPECT OF HOW WE PROTECT DATA AS A CONTROLLER

 
 * Privacy Statement
 * Salesforce Candidate Privacy Statement
 * Salesforce Apps, Add-ins and Extensions Privacy Statement




PRIVACY STATEMENT HIGHLIGHTS

 
When you use and interact with our websites or services, communicate with or
otherwise contact us or visit our offices or attend our events, we may collect,
use, share and process information relating to you ("Personal Data"). These
Privacy Statement Highlights summarize our Personal Data processing practices
and your related rights.

IMPORTANT INFORMATION

Salesforce’s full Privacy Statement contains more information about Salesforce’s
privacy practices.

 


RESPONSIBLE SALESFORCE ENTITY

Salesforce is the controller of your Personal Data and is responsible for its
processing, unless expressly specified otherwise in our full Privacy Statement.
For the avoidance of doubt, our Privacy Statement does not apply to the extent
we process Personal Data in the role of a processor on behalf of our customers.
A reference to “Salesforce,” “we,” “us” or the “Company” is a reference to
salesforce.com, inc and the relevant affiliate involved in the processing
activity. The office locations of where salesforce.com, inc. and its affiliates
are located can be found here. Please see the "Contacting us" section, below,
for our contact information and the contact information of our data protection
officer.

PURPOSES FOR WHICH WE PROCESS PERSONAL DATA

We collect and process Personal Data for a variety of purposes, including:

 * The processing of your name and contact information to provide you with
   information about our products, manage your registration for and attendance
   at our events and webinars or for office visits, manage your registration for
   contests or promotions, provide you with customer support or otherwise
   communicate with you;

 * The processing of device and usage data to develop, improve, manage and
   customize our websites and services, to assess and improve the related user
   experience, to identify customer opportunities and to guarantee our websites’
   and services' security and continued proper functioning;

 * The processing of your billing information to complete transactions with you
   when you purchase our products or services;

 * To provide you with the necessary functionalities required during your use of
   our websites and services, and to review capacity requirements and compliance
   with the applicable usage terms;

 * To display personalized advertisements to you and to send to you marketing
   communications about us, our products and our services; and

 * To comply with our legal obligations under applicable laws and cooperate with
   public and government authorities.

For the full list of purposes for which we Process your Personal Data, please
see the full Privacy Statement

We only collect and process your Personal Data to the extent it is necessary for
fulfilling these purposes and where we can rely on a legal basis for such
processing as set out in our full Privacy Statement. Where required, we will ask
you for your prior consent to processing.

Please review the "What Personal Data do we collect?" and "Purposes for which we
process Personal Data and the legal bases on which we rely" sections in our full
Privacy Statement for further details. Also, please review the "How long do we
keep your Personal Data?" section to learn how long we store your Personal Data.

WHO DO WE SHARE PERSONAL DATA WITH?

We may share Personal Data with various parties, including:

 * Our contracted service providers that process Personal Data on our behalf for
   IT and system administration and hosting, credit card processing, research
   and analytics, marketing, customer support and data enrichment;
 * Affiliates within our current or future corporate group that process Personal
   Data for customer support, marketing, event management, technical operations
   and account management;
 * If you are using our services as an authorized user, with the Salesforce
   customer responsible for your access to the services for verifying your
   account, investigating suspicious activity and reviewing compliance our usage
   terms and policies;
 * Sponsors of events, webinar or contests for which you register;
 * Third-party social media and advertising networks, which usually act as
   separate controllers, so that we can advertise on their platforms;
 * Specifically in relation to our AppExchange website, with our third-party
   partners who may contact you regarding their products or services;
 * In individual instances, professional advisers who provide consultancy,
   banking, legal, insurance and accounting services, or if we are involved in a
   merger, reorganization, asset sale or business combination; and
 * Public and government authorities, to the extent we are compelled to disclose
   Personal Data to comply with our legal obligations.

Please review the "Who do we share Personal Data with" section in our full
Privacy Statement for more detailed information.

INTERNATIONAL TRANSFER OF PERSONAL DATA

To facilitate our business practices, your Personal Data may be collected,
transferred to and stored by us in the United States and by our affiliates in
other countries where we operate, including countries outside the European
Economic Area (EEA). As described in the "International transfer of Personal
Data" section of our full Privacy Statement, we have implemented safeguards to
ensure an adequate level of data protection where your Personal Data is
transferred to countries outside the EEA, such as standard contractual clauses
for the transfer of Personal Data as approved by the European Commission (Art.
46 GDPR).

YOUR RIGHTS RELATING TO YOUR PERSONAL DATA

You have certain rights relating to your Personal Data, subject to local data
protection laws. These rights may include:

 * To access your Personal Data held by us (right to access);
 * To rectify inaccurate Personal Data and, taking into account the purpose of
   processing the Personal Data, ensure it is complete (right to rectification);
 * To erase/delete your Personal Data, to the extent permitted by applicable
   data protection laws (right to erasure; right to be forgotten);
 * To restrict our processing of your Personal Data to the extent permitted by
   law (right to restriction of processing);
 * To transfer your Personal Data to another controller, to the extent possible
   (right to data portability);
 * To object to any processing of your Personal Data carried out on the basis of
   our legitimate interests (right to object). Where we process your Personal
   Data for direct marketing purposes or share it with third parties for their
   own direct marketing purposes, you can exercise your right to object at any
   time to such processing without having to provide any specific reason for
   such objection;
 * To not be subject to a decision based solely on automated processing,
   including profiling, which produces legal effects ("Automated
   Decision-Making"); Automated Decision-Making currently does not take place on
   our websites or in our services; and
 * To the extent we base the collection, processing and sharing of your Personal
   Data on your consent, to withdraw your consent at any time, without affecting
   the lawfulness of the processing based on such consent before its withdrawal.


For more details on your rights and choices and how to exercise them, please
review the "Your rights relating to your Personal Data" section in our full
Privacy Statement.

CONTACTING US

To exercise your rights relating to your Personal Data, or if you have questions
regarding our privacy practices, please fill out this form or mail us at:

Salesforce Data Protection Officer (Salesforce Privacy Team)
415 Mission St., 3rd Floor
San Francisco, CA 94105, USA

If you believe that we have not been able to assist with your complaint or
concern, and you are located in the EEA, you have the right to lodge a complaint
with the competent supervisory authority.






CALL US AT CALL US 1-800-667-6389

Call us at 1-800-667-6389

See all ways to contact us >


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held by their respective owners. Salesforce.com, inc. Salesforce Tower, 415
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