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support.polkadot.network Open in urlscan Pro
3.208.236.211  Public Scan

Go To Rescan Add Verdict Report
URL: https://support.polkadot.network/support/solutions/articles/65000170484-ledger-no-compatible-device-found-
Submission: On December 13 via api from US — Scanned from DE
 Behaviour Indicators
Similar DOM Content API
Verdicts

Summary

This website contacted 9 IPs in 3 countries across 5 domains to perform 37 HTTP transactions. The main IP is 3.208.236.211, located in Ashburn, United States and belongs to AMAZON-AES, US. The main domain is support.polkadot.network.
TLS certificate: Issued by R3 on November 19th 2023. Valid for: 3 months.
This is the only time support.polkadot.network was scanned on urlscan.io!

urlscan.io Verdict: No classification

Domain & IP information

IP Address AS Autonomous System
4 3.208.236.211 14618 (AMAZON-AES)
1 11 13.32.27.33 16509 (AMAZON-02)
6 2606:50c0:800... 54113 (FASTLY)
6 52.222.225.5 16509 (AMAZON-02)
2 2606:4700:20:... 13335 (CLOUDFLAR...)
2 178.162.136.155 60781 (LEASEWEB-...)
3 65.9.93.6 16509 (AMAZON-02)
2 2a00:1450:400... 15169 (GOOGLE)
2 2a00:1450:400... 15169 (GOOGLE)
37 9
4    3.208.236.211 (Ashburn, United States)

ASN14618 (AMAZON-AES, US)
PTR: ec2-3-208-236-211.compute-1.amazonaws.com
support.polkadot.network
11    13.32.27.33 (United States)

ASN16509 (AMAZON-02, US)
PTR: server-13-32-27-33.fra56.r.cloudfront.net
widget.freshworks.com
6    2606:50c0:8002::153 (United States)

ASN54113 (FASTLY, US)
support-page-assets.polkadot.network
6    52.222.225.5 (United States)

ASN16509 (AMAZON-02, US)
PTR: server-52-222-225-5.fra56.r.cloudfront.net
assets6.freshdesk.com
assets5.freshdesk.com
assets9.freshdesk.com
assets8.freshdesk.com
2    2606:4700:20::ac43:4664 (United States)

ASN13335 (CLOUDFLARENET, US)
assets.polkadot.network
2    178.162.136.155 (Netherlands)

ASN60781 (LEASEWEB-NL-AMS-01 Netherlands, NL)
apisa.polkadot.network
3    65.9.93.6 (United States)

ASN16509 (AMAZON-02, US)
PTR: server-65-9-93-6.prg50.r.cloudfront.net
assets10.freshdesk.com
assets2.freshdesk.com
2    2a00:1450:4001:829::200a (Frankfurt am Main, Germany)

ASN15169 (GOOGLE, US)
fonts.googleapis.com
2    2a00:1450:4001:800::2003 (Frankfurt am Main, Germany)

ASN15169 (GOOGLE, US)
fonts.gstatic.com
Apex Domain
Subdomains		 Transfer
14 polkadot.network
support.polkadot.network
support-page-assets.polkadot.network
assets.polkadot.network
apisa.polkadot.network
96 KB
11 freshworks.com
widget.freshworks.com — Cisco Umbrella Rank: 16096
142 KB
9 freshdesk.com
assets6.freshdesk.com — Cisco Umbrella Rank: 56668
assets5.freshdesk.com — Cisco Umbrella Rank: 56975
assets9.freshdesk.com — Cisco Umbrella Rank: 56435
assets8.freshdesk.com — Cisco Umbrella Rank: 64966
assets10.freshdesk.com — Cisco Umbrella Rank: 65682
assets2.freshdesk.com — Cisco Umbrella Rank: 57002
407 KB
2 gstatic.com
fonts.gstatic.com
96 KB
2 googleapis.com
fonts.googleapis.com — Cisco Umbrella Rank: 29
2 KB
37 5
Domain Requested by
11 widget.freshworks.com 1 redirects support.polkadot.network
widget.freshworks.com
6 support-page-assets.polkadot.network support.polkadot.network
4 support.polkadot.network support.polkadot.network
assets9.freshdesk.com
2 fonts.gstatic.com fonts.googleapis.com
2 fonts.googleapis.com support.polkadot.network
2 assets2.freshdesk.com support.polkadot.network
2 apisa.polkadot.network support.polkadot.network
2 assets.polkadot.network support.polkadot.network
2 assets5.freshdesk.com support.polkadot.network
assets5.freshdesk.com
2 assets6.freshdesk.com support.polkadot.network
1 assets10.freshdesk.com support.polkadot.network
1 assets8.freshdesk.com support.polkadot.network
1 assets9.freshdesk.com support.polkadot.network
37 13
Subject Issuer Validity Valid
support.polkadot.network
R3		 2023-11-19 -
2024-02-17		 3 months crt.sh
support-page-assets.polkadot.network
R3		 2023-11-23 -
2024-02-21		 3 months crt.sh
*.freshdesk.com
Amazon RSA 2048 M02		 2023-05-11 -
2024-06-07		 a year crt.sh
sni.cloudflaressl.com
Cloudflare Inc ECC CA-3		 2023-04-11 -
2024-04-10		 a year crt.sh
apisa.polkadot.network
R3		 2023-11-02 -
2024-01-31		 3 months crt.sh
upload.video.google.com
GTS CA 1C3		 2023-11-20 -
2024-02-12		 3 months crt.sh
*.gstatic.com
GTS CA 1C3		 2023-11-20 -
2024-02-12		 3 months crt.sh
*.freshworks.com
Amazon RSA 2048 M01		 2023-07-11 -
2024-08-08		 a year crt.sh

This page contains 2 frames:

Primary Page: https://support.polkadot.network/support/solutions/articles/65000170484-ledger-no-compatible-device-found-
Frame ID: C9040D5EB1E772D666D3BDF829D3B9F2
Requests: 30 HTTP requests in this frame

Frame: https://widget.freshworks.com/widgetBase/widget.js
Frame ID: 0CF54F50C504CBA098DC161C5E5FB6D4
Requests: 7 HTTP requests in this frame

Screenshot
Live screenshot
Full Image

Page Title

"No compatible device found" error when connecting Ledger to Polkadot-JS UI | Polkadot

Detected technologies

Overall confidence: 100%
Detected patterns
  • bootstrap(?:[^>]*?([0-9a-fA-F]{7,40}|[\d]+(?:.[\d]+(?:.[\d]+)?)?)|)[^>]*?(?:\.min)?\.js

Page Statistics

37
Requests

97 %
HTTPS

44 %
IPv6

5
Domains

13
Subdomains

9
IPs

3
Countries

743 kB
Transfer

2322 kB
Size

1
Cookies

Redirected requests

There were HTTP redirect chains for the following requests:

Request Chain 0
  • https://widget.freshworks.com/widgets/65000001078.js HTTP 301
  • https://widget.freshworks.com/widgetBase/bootstrap.js

37 HTTP transactions

Resource
Path		 Size
x-fer		 Type
MIME-Type
Primary Request 65000170484-ledger-no-compatible-device-found-
support.polkadot.network/support/solutions/articles/ 		36 KB
11 KB 		Document
General
Check archive.org
Download Go to
Full URL
https://support.polkadot.network/support/solutions/articles/65000170484-ledger-no-compatible-device-found-
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
3.208.236.211 Ashburn, United States, ASN14618 (AMAZON-AES, US),
Reverse DNS
ec2-3-208-236-211.compute-1.amazonaws.com
Software
fwe /
Resource Hash
877ecca962966c68666588f18f9d2dcb5dd43a8b219f2bcc2990c82d32103e92
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Xss-Protection 1; mode=block

Request headers

Upgrade-Insecure-Requests
1
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.6099.71 Safari/537.36
accept-language
de-DE,de;q=0.9

Response headers

cache-control
max-age=0, private, must-revalidate
content-encoding
gzip
content-type
text/html; charset=utf-8
date
Wed, 13 Dec 2023 03:44:19 GMT
etag
W/"7087a1ae740fcd1c2e1f4dfce54b83c6"
nel
{ "report_to": "nel-endpoint-freshdesk", "max_age": 2592000, "include_subdomains": true}
report-to
{ "group": "nel-endpoint-freshdesk", "max_age": 2592000, "include_subdomains": true, "endpoints": [{"url": "https://edge-admin.us-east-1.freshedge.net/nelreports/freshdesk"}]}
server
fwe
status
200 OK
strict-transport-security
max-age=31536000; includeSubDomains
x-content-type-options
nosniff
x-envoy-upstream-service-time
55
x-fw-ratelimiting-managed
true
x-ratelimit-limit
300
x-ratelimit-remaining
299 199
x-ratelimit-reset
131223034519
x-ratelimit-total
200
x-ratelimit-used-currentrequest
1
x-request-id
236d4138-885f-4e4f-b208-7a47df1807c2
x-trace-id
00-db0e5f3c674546f820adef4207b916fd-a4fcad67659dfd6f-00
x-xss-protection
1; mode=block
bootstrap.js
widget.freshworks.com/widgetBase/
Redirect Chain
  • https://widget.freshworks.com/widgets/65000001078.js
  • https://widget.freshworks.com/widgetBase/bootstrap.js
9 KB
4 KB 		Script
General
Check archive.org
Download Go to
Full URL
https://widget.freshworks.com/widgetBase/bootstrap.js
Requested by
Host: support.polkadot.network
URL: https://support.polkadot.network/support/solutions/articles/65000170484-ledger-no-compatible-device-found-
Protocol
H2
Server
13.32.27.33 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
server-13-32-27-33.fra56.r.cloudfront.net
Software
AmazonS3 /
Resource Hash
efd15c214dd7af23d3a1c8df699cfcac47b583c70aa96d30abb3b0c213d1b0fb

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://support.polkadot.network/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.6099.71 Safari/537.36

Response headers

x-amz-version-id
2.zfzougPuNpr9Z8796LcQCYM6YBOFXq
content-encoding
gzip
via
1.1 a4af9b42c2ec29f616825af32712c204.cloudfront.net (CloudFront)
date
Wed, 13 Dec 2023 03:34:58 GMT
last-modified
Mon, 16 Oct 2023 08:32:46 GMT
server
AmazonS3
x-amz-cf-pop
FRA56-C2
age
563
etag
W/"2f6b008e504672efa6327f78a1958b63"
vary
Accept-Encoding
x-cache
Hit from cloudfront
content-type
application/javascript
cache-control
max-age=900
x-amz-cf-id
Gd3vYBpcGsJ5wHSZCsLkS6hegQgKHuIEyAMjNdjBdzEyoUTcYPqN_Q==

Redirect headers

date
Wed, 13 Dec 2023 03:44:21 GMT
via
1.1 a4af9b42c2ec29f616825af32712c204.cloudfront.net (CloudFront)
server
AmazonS3
x-amz-cf-pop
FRA56-C2
x-cache
Miss from cloudfront
location
/widgetBase/bootstrap.js
content-length
0
x-amz-cf-id
J6dbbB7oZTqjIZ9aD-iDXNbZ9A8d4IhzJQuEwipUsxE_cIFiXkeOPQ==
style.css
support-page-assets.polkadot.network/ 		290 KB
46 KB 		Stylesheet
General
Check archive.org
Download Go to
Full URL
https://support-page-assets.polkadot.network/style.css
Requested by
Host: support.polkadot.network
URL: https://support.polkadot.network/support/solutions/articles/65000170484-ledger-no-compatible-device-found-
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2606:50c0:8002::153 , United States, ASN54113 (FASTLY, US),
Reverse DNS
Software
GitHub.com /
Resource Hash
16de640a084c053e23a5536f10f684777ca3672fea4f1f8f0cf576c075f02dcd
Security Headers
Name Value
Strict-Transport-Security max-age=31556952

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://support.polkadot.network/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.6099.71 Safari/537.36

Response headers

x-fastly-request-id
797c423f578edd7c5c09ef2be78fa578bd38a30b
strict-transport-security
max-age=31556952
content-encoding
gzip
via
1.1 varnish
date
Wed, 13 Dec 2023 03:44:20 GMT
age
0
x-cache
HIT
x-cache-hits
1
x-proxy-cache
MISS
content-length
47156
x-served-by
cache-fra-eddf8230068-FRA
last-modified
Wed, 26 Apr 2023 07:41:50 GMT
server
GitHub.com
x-github-request-id
EB9C:5FF3:5FCB92:61AA41:6572BFFD
x-timer
S1702439060.934062,VS0,VE98
etag
W/"6448d5be-4864c"
vary
Accept-Encoding
content-type
text/css; charset=utf-8
access-control-allow-origin
*
cache-control
max-age=600
accept-ranges
bytes
expires
Fri, 08 Dec 2023 07:14:29 GMT
portal_print-6e04b27f27ab27faab81f917d275d593fa892ce13150854024baaf983b3f4326.css
assets6.freshdesk.com/assets/cdn/ 		2 KB
2 KB 		Stylesheet
General
Check archive.org
Download Go to
Full URL
https://assets6.freshdesk.com/assets/cdn/portal_print-6e04b27f27ab27faab81f917d275d593fa892ce13150854024baaf983b3f4326.css
Requested by
Host: support.polkadot.network
URL: https://support.polkadot.network/support/solutions/articles/65000170484-ledger-no-compatible-device-found-
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
52.222.225.5 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
server-52-222-225-5.fra56.r.cloudfront.net
Software
AmazonS3 /
Resource Hash
6e04b27f27ab27faab81f917d275d593fa892ce13150854024baaf983b3f4326

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://support.polkadot.network/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.6099.71 Safari/537.36

Response headers

date
Tue, 05 Sep 2023 21:36:21 GMT
content-encoding
gzip
via
1.1 c813ed55721b9ee3209e2abab7207a00.cloudfront.net (CloudFront)
x-amz-version-id
SmaarxSeETJHSIiufSitn05I56ziJs2m
x-amz-cf-pop
FRA56-P4
age
8489280
x-amz-server-side-encryption
AES256
x-cache
Hit from cloudfront
x-amz-replication-status
COMPLETED
content-length
1049
last-modified
Mon, 16 Jan 2023 07:59:45 GMT
server
AmazonS3
etag
"26473e8f74848a765c658c491d85cb60"
content-type
text/css
cache-control
public, max-age=31557600
accept-ranges
bytes
x-amz-cf-id
EY3wdSpn6IPLUNobeCgYBg836ftTz8AANP-t98RdxGTytuCKDvL9gA==
expires
Tue, 16 Jan 2024 13:59:44 GMT
falcon_portal_utils-ed851bbb56c98c2dee4aa0681760556741f594394cd104f388a8e5efcf47d8f2.css
assets5.freshdesk.com/assets/cdn/ 		262 KB
83 KB 		Stylesheet
General
Check archive.org
Download Go to
Full URL
https://assets5.freshdesk.com/assets/cdn/falcon_portal_utils-ed851bbb56c98c2dee4aa0681760556741f594394cd104f388a8e5efcf47d8f2.css
Requested by
Host: support.polkadot.network
URL: https://support.polkadot.network/support/solutions/articles/65000170484-ledger-no-compatible-device-found-
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
52.222.225.5 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
server-52-222-225-5.fra56.r.cloudfront.net
Software
AmazonS3 /
Resource Hash
2c891580e930d36820b9c7a904dc7d534e695282e01ca615be037b1d9934d957

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://support.polkadot.network/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.6099.71 Safari/537.36

Response headers

date
Tue, 10 Oct 2023 16:25:37 GMT
content-encoding
gzip
via
1.1 e59bea79ab5f15feda92136bc7b74158.cloudfront.net (CloudFront)
x-amz-version-id
6e2.IdrVFkqKY.DkUdKqhxtdyr8J8Pjg
x-amz-cf-pop
FRA56-P4
age
5483923
x-amz-server-side-encryption
AES256
x-cache
Hit from cloudfront
x-amz-replication-status
COMPLETED
content-length
84894
last-modified
Tue, 10 Oct 2023 13:29:03 GMT
server
AmazonS3
etag
"e5af6a6bdc0073496c1176402fa39a05"
content-type
text/css
cache-control
public, max-age=31557600
accept-ranges
bytes
x-amz-cf-id
tlTcUDZBKv_q9LcElK1ewJiAUMmPf8flX8LUInrCzhAazmsi_hCpxw==
expires
Wed, 09 Oct 2024 19:29:02 GMT
theme.css
support.polkadot.network/support/ 		77 KB
22 KB 		Stylesheet
General
Check archive.org
Download Go to
Full URL
https://support.polkadot.network/support/theme.css?v=3&d=1701444624
Requested by
Host: support.polkadot.network
URL: https://support.polkadot.network/support/solutions/articles/65000170484-ledger-no-compatible-device-found-
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
3.208.236.211 Ashburn, United States, ASN14618 (AMAZON-AES, US),
Reverse DNS
ec2-3-208-236-211.compute-1.amazonaws.com
Software
fwe /
Resource Hash
594e913af72707f4fbdc4a29be19f616c5245bb4145aedbd2a6f18aa05edd0b8
Security Headers
Name Value
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Verdicts & Comments Add Verdict or Comment

103 JavaScript Global Variables

These are the non-standard "global" variables defined on the window object. These can be helpful in identifying possible client-side frameworks and code.

object| 0 object| 1 object| documentPictureInPicture function| openWidget object| fwSettings function| FreshworksWidget function| $A function| $w function| $H function| $R function| log function| getSurvey function| imgerror function| default_image_error function| escapeHtml function| layoutResize function| closeableFlash object| Prototype object| Class function| PeriodicalExecuter function| Template object| $break object| Enumerable function| Hash function| ObjectRange object| Abstract object| Try object| Ajax object| Form object| Field function| $F object| Toggle object| Insertion object| $continue object| Position object| Effect function| delay function| $t function| NestedField function| $ function| $$ undefined| Sizzle function| Selector function| jQuery object| jQBrowser object| html5 object| Modernizr function| yepnope object| respond function| $j function| highlight_code function| storeToSessionStorage function| getFromSessionStorage function| removeFromSessionStorage object| _self object| Prism object| portal number| attachment_size string| blocked_extensions object| FwBootstrap function| uniqueArray function| getCookie function| deleteCookieOnApply function| getDateFormat function| Layzr function| disablePrototypeJS object| pluginsToDisable object| Browser function| measureScrollbar object| image_width function| captchaModule object| I18n object| jQuery183037282313331270833 object| Helpdesk object| Select2 function| moment function| add_csrf_token function| AvatarReader function| requestAnimFrame function| invokeRedactor object| _0xf6db object| codeEditor_lang object| RELANG boolean| isMacintosh string| ctrlkeyname string| shiftkeyname string| altkeyname object| RLANG object| DEFAULT_LANG string| uploaded_img_placeholder function| inlineImageUploadCallback object| InlineImagesValidator object| QLANG object| Shortcuts object| DATE_FORMATS object| lang object| portal-search-boxes object| portal-search-cache function| portal-search-render-ui object| portal-recaptcha boolean| sa_event_loaded boolean| sa_loaded function| sa_event

1 Cookies

Domain/Path Name / Value
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Value: 38_3

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apisa.polkadot.network
assets.polkadot.network
assets10.freshdesk.com
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assets5.freshdesk.com
assets6.freshdesk.com
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