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ENGINEERING MANAGER, SITE RELIABILITY ENGINEERING (SERVICE OPERATIONS)

Wikimedia Foundation

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JOB DESCRIPTION

The Wikimedia Foundation is looking for an Engineering Manager to join our SRE
Service Operations team, reporting to the Director of Site Reliability
Engineering.  As Engineering Manager, you will be responsible for supporting the
engineers developing our infrastructure platform and the applications and
services that depend on it, used by hundreds of millions of people around the
world.

RESPONSIBILITIES

 * Managing one to two globally distributed teams within Wikimedia’s Site
   Reliability Engineering organization
 * Recruiting, hiring, and helping onboard new team members
 * Working with team members to set individual performance goals, and supporting
   them in meeting and evolving their goals and career path
 * Triaging incoming workload, maintaining focus on priorities, and setting
   realistic expectations for both peers and team members
 * Coordinating and communicating with other members of the Wikimedia
   engineering teams on relevant projects, and contributing to the
   organizational strategy
 * Continuously developing the roadmap of the team in alignment with other SRE
   and Technology teams, and helping to draft and execute the team’s annual and
   quarterly plans
 * Project managing new and existing initiatives
 * Leading the definition, refinement, and execution of the processes through
   which the team manages and performs work
 * Leading incident response, diagnosis, and follow-up on system alerts and
   outages across Wikimedia’s production infrastructure
 * Facilitate the definition and establishment of Service Level Objectives and
   track Error Budgets with service owners and stakeholders

MINIMUM QUALIFICATIONS

 * Prior experience managing teams
 * Prior hands-on experience with reliability engineering or software (within
   the last 3 years preferred)
 * Aptitude for automation and streamlining of tasks
 * Communicate effectively in both spoken and written English
 * Ability to work independently, as an effective part of a globally distributed
   team
 * Willing and able to travel several times a year for occasional in-person
   meetings
 * B.S. or M.S. in Computer Science or the equivalent in related work experience

PREFERRED QUALIFICATIONS

Qualities that are important to us:

 * Commitment to the mission of the organization and our values
 * Commitment to our guiding principles
 * Ability to disagree in a respectful manner and yet work towards a solution
   even when you disagree
 * Good at asynchronous communication 
 * Solutions-focused. The Wikimedia ecosystem is complex, resources are limited,
   and our guiding principles are ambitious. We want you to work to find
   solutions embracing these factors.
 * Self motivated with an ability to navigate through ambiguity and bring a
   project to completion with limited directions
 * Curiosity and commitment to learn

Additionally, we’d love it if you have:

 * Experience working in a distributed, largely remote environment
 * Experience contributing to open source projects
 * Experience working with a Kubernetes based platform to deploy services

Ready to get started?
Apply for this job

AT A GLANCE

Skills
 * kubernetes

Full-Time Employment
Experience Level
 * Senior

Job Categories
 * Technical Leadership

ABOUT WIKIMEDIA FOUNDATION

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