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ADVANCED CX THROUGH VOICE, BIOMETRICS AND AI


LEARN HOW TO DELIVER CX THROUGH VOICE, USING BIOMETRICS AND AI

Increase CSAT, NPS & ESAT scores with voice services via Microsoft's Digital
Contact Center, Nuance Gatekeeper and Argano High-Performance CX Connect data
model

Register


--------------------------------------------------------------------------------

This webinar will take place on:
28 February, 2023
01:00 PM - 02:00 PM EST
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During this Argano, Microsoft and Nuance webinar about advanced CX through
voice, biometrics, and AI, you will learn how to increase your CSAT, NPS and
ESAT scores by providing a superior level of voice services through the
Microsoft Digital Contact Center (DCC), Nuance Gatekeeper, and the Argano
High-Performance CX Connect data model.

We will discuss best practices on how to personalize every customer, partner and
employee interaction, as well as how to decrease fraud and other complex use
cases through biometrics. In addition to this, we will be providing advice about
proactive and predictive next best actions through AI balance with a focus on
people, process and technology.

Join this webinar to learn:

 * How Voice, Biometrics, AI and CX Connect can increase CSAT and NPS scores by
   providing seamless personalized, proactive and predictive voice interactions.
 * How advanced use cases such as Fraud Prevention risk can be mitigated
 * How Argano, Microsoft and Nuance can drive balance through a people, process
   and technology foundation
   

--------------------------------------------------------------------------------

Speakers

Ariel Freidenberg
VP, Security & Biometrics
Nuance

A senior sales and business development executive in the fraud prevention and
security business, with vast experience in selling into global markets and
diverse verticals, Ariel Freidenberg holds a B.A. in Law and Economics and an
MBA in Business Administration. Prior to joining an early stage voice biometrics
start-up company, Ariel was an attorney in one of the leading law offices in
Israel, following an internship at the Supreme Court of Israel. Ariel is working
closely with very large enterprises in the Telco space, Financial Services and
Healthcare Plans to implement more efficient, secure, customer centric and
innovative experiences for their customers and their employees.


Jon Rastia
Senior Director, Global CE Transformation
Argano

Jon Rastia brings 20+ years of designing and implementing CRM solutions, coupled
with a record of outstanding leadership and success resulting in reduced costs,
increased efficiencies, and improved ROI. Jon brings a deep knowledge of
successfully applying CRM in several industries; his experience includes retail,
manufacturing, insurance, and financial services.


Alpana Bajaj
Voice Program Manager
Microsoft

Alpana has over 16 years of professional work experience in Software Program
Management and Development. She is passionate about providing the best user and
customer experiences using her strong customer empathy, passion for products and
analytical skills. Alpana’s development experience helps in influencing
technical design with engineers.


--------------------------------------------------------------------------------

Register

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