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Submitted URL: http://help.expensify.com/articles/expensify-classic/settings/account-settings/Close-or-reopen-account
Effective URL: https://help.expensify.com/articles/expensify-classic/settings/account-settings/Close-or-reopen-account
Submission Tags: falconsandbox
Submission: On June 11 via api from US — Scanned from DE

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Back
 1. Close an account
 2. Reopen a closed account
 3. FAQs


CLOSE OR REOPEN ACCOUNT

Expensify Classic


CLOSE AN ACCOUNT

Closing your account will delete the data associated with the account. However,
transactions shared with other accounts, including approved and reimbursed
company expenses, will still be visible under those accounts. We may also be
required to retain certain transaction records in compliance with laws in
various jurisdictions.

If you no longer need a group workspace but want to keep your historical data,
you can ask the Workspace Admin to remove you from the workspace, or you can
delete the workspace if you own it. Once removed from the workspace, you will
automatically be downgraded to a free account and will continue to have access
to your Expensify account and all of your data.

Desktop Mobile
 1. Hover over Settings, then click Account.
 2. Scroll down to the bottom of the page and click Close Account.

If you don’t see this option, you have a domain-controlled account and will need
to ask your Domain Admin to delete your account.

 1. Use your phone or email to confirm the changes.

These instructions may vary based on your device.

 1. Tap the menu in the top left.
 2. Tap Settings.
 3. Scroll down to the Others section and tap Close Account.

If you don’t see this option, you have a domain-controlled account and will need
to ask your Domain Admin to delete your account.

 1. Use your phone or email to confirm the changes.


REOPEN A CLOSED ACCOUNT

If you closed your own account, follow the directions below to reopen it.
However, if your Expensify account was closed by a Domain Admin, a Domain Admin
for that domain must invite the closed account as a new member.

 1. Sign in to Expensify using the email address or phone number associated with
    the closed account.
 2. Click Reopen Account.
 3. Open your email and click the link from Expensify.

Your account is now reopened. You can recreate any necessary workspaces, adjust
your settings, and access any historical data you previously shared with other
accounts.

Any data or reports that weren’t shared were permanently deleted when the
account was closed.


FAQS

I’m unable to close my account.

If your account has an outstanding balance or if you have been assigned a role
under a company’s Expensify workspace, you may encounter an error message during
the account closure process, or the Close Account button may not be available.
Here are the steps to follow for each scenario:

 * Account Under a Validated Domain: A Domain Admin must remove your account
   from the domain. Then you will be able to successfully close your account.
 * Sole Domain Admin: If you are the only Domain Admin for a company’s domain,
   you must assign a new Domain Admin before you can close your account.
 * Workspace Billing Owner with an annual subscription: You must downgrade from
   the annual subscription before closing the account. Alternatively, you can
   have another user take over billing for your workspaces.
 * Company Workspace Owner: You must assign a new workspace owner before you can
   close your account.
 * Account has an outstanding balance: You must make a payment to resolve the
   outstanding balance before you can close your account.
 * Preferred Exporter for a workspace integration: You must assign a new
   Preferred Exporter before closing your account.
 * Verified Business Account that is locked: You must unlock the account.
 * Verified Business Account that has an outstanding balance: You must make a
   payment to settle any outstanding balances before the account can be closed.
 * Unverified account: You must first verify your account before it can be
   closed.


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