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   School of Business
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   Academics
   
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    * Graduate Programs
    * Schools and Colleges
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Seton Hall University

 * School of Business
    * About the School
    * AACSB Accreditation
    * About W. Paul Stillman
    * Office of the Dean
    * Faculty and Research
    * Departments
    * Academic Advisors
    * News and Events
    * Notable Alumni
    * SBDC Satellite Office
   
   Support the School Give Now
 * Programs
    * M.B.A. Programs
    * M.S. in Accounting Programs
    * M.S. in Business Analytics (Online)
    * M.S. in Financial Technology and Analytics
    * Undergraduate Programs
    * Minor Programs
    * Joint Degree Programs
    * Certificate Programs
    * Executive Programs
    * STEM-Designated Programs

 * Explore
    * Entrepreneurial Studies
    * Leadership Development
    * Market Research
    * Sports Poll
    * Securities Trading and Analytics
    * The Stillman Exchange

Customer Experience Certificate

 * Customer Experience Certificate Program
   * The CX Difference
   * Faculty and Leadership
   * Academic Overview
   * Upcoming Classes
   * Curriculum
   * In-Class Program
   * Online Program
   * Frequently Asked Questions
   * Contact Us
 * Executive Certificate Programs
 * Register Now

 * Menu
   * Customer Experience Certificate Program
   * The CX Difference
   * Faculty and Leadership
   * Academic Overview
   * Upcoming Classes
   * Curriculum
   * In-Class Program
   * Online Program
   * Frequently Asked Questions
   * Contact Us
   * Executive Certificate Programs
   * Register Now

 * Seton Hall University
 * Stillman School of Business
 * Executive Certificate Programs


CUSTOMER EXPERIENCE CERTIFICATE PROGRAM

WELCOME TO THE SETON HALL UNIVERSITY STILLMAN SCHOOL OF BUSINESS CUSTOMER
EXPERIENCE CERTIFICATE PROGRAM

Excellent customer experience creates brand loyalty, affinity, and drives
revenue. The Customer Experience Certificate Program offered through the Seton
Hall University Stillman School of Business may be one of the most important
investments your company can make. Whether you attend the four-day in-person
classroom experience or join us online, you will learn to understand how
customers feel about your company based on their experiences. You will develop
deeper customer insights and learn how to integrate innovative digital
methodology that will make your organization stand apart from the competition.
The Seton Hall University Stillman School of Business Customer Experience
Program is designed by industry experts and thought leaders, for professionals
seeking advanced skills in this fast-growing discipline. Classes feature a
hands-on, interactive approach designed to provide the skills required to lead
your company’s new customer experience culture.

EARN ACADEMIC GRADUATE CREDIT

Not only will you advance your education and develop new strategies for the
workplace, but at the completion of the program you’ll receive two graduate
management elective credits. If you apply and are accepted to the MBA program,
you will receive a third credit when you complete a project with Seton Hall
faculty. This differentiating factor puts you even further ahead in your
journey.

Download Brochure

IF YOU HAVE ANY QUESTIONS OR WOULD LIKE TO DISCUSS THE CERTIFICATE, FEEL FREE TO
CALL (973) 761-3330 OR EMAIL ONE OF OUR PROGRAM MANAGERS: KATHLEEN RIZZI AT
KATHLEEN.RIZZI@SHU.EDU, MARGARET ALLEN AT MARGARET.ALLEN@SHU.EDU, OR FOR MBA
CREDIT, ELISSA DUTTON AT ELISSA.DUTTON@SHU.EDU.  




In-Classroom ($4,995)
Dates: TBD due to COVID-19

 * Networking
 * Customer Experience Portfolio & All Course Materials
 * 4 Weeks of Mentoring  

Register

Online ($4,995) 
Rolling Admissions (Start Anytime), Self-Paced Online Program

 * Customer Experience Portfolio & All Course Materials
 * Interactive Projects
 * 8 modules; total of 40 hours
 * 2 management elective credits toward an MBA or 3 when completing an
   additional project with Seton Hall faculty

Register


WHY CUSTOMER EXPERIENCE?

Customer Experience is a strategy for sustaining a competitive advantage. Learn
how to create memorable Customer Experiences across multiple channels to gain a
competitive advantage. Reaching this level of expertise is now attainable in our
8 module program.

WEBINARS

"Emergent Leadership for Customer Experience Success"
You can access the recording here

"Customer Experience Lessons Learned Through the COVID-19 Pandemic" 
You can access the recording here.

WHAT OTHERS ARE SAYING...

> Becoming a CX Expert doesn't happen automatically or overnight. It required on
> the job training and taking a course at a reputable university. That's exactly
> what I did.  
> – Stacy Sherman, MBA, CUA, Customer Experience Leader



 * Stillman School of Business
   Seton Hall University
 * 400 South Orange Ave
 * South Orange, NJ 07079
 * (973) 761-9222

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