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* dropper
* controls
* storage & tools
* All components
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* road
* gravel
* cross country
* trail
* enduro
accessories
Intended use
* display
* * | junior
* kits
* | mtb
* bag
* | city
* bottle holder
* range extender
* | trail
* bike stand
* | city
* | junior
* bell
* rise
* | mtb
* bottle
* All components
Accesories
* Other
Spare Parts
OC Components
OC specializes in high quality, innovative components, focussed on increasing
performance and offering options for customization.
Discover it
* Apparel
* Ridewear
* Casual
* Brand accesories
* OUTLET
Ridewear
Category
* junior
* | spring-summer
* man
* | factory team
* | winter
* | spring-summer
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* | factory team
* | winter
* | spring-summer
* unisex
* | factory team
* | winter
* | spring-summer
Type of clothing
* maillot
* bib
* aerosuit
* vest
* jacket
* t-shirt
* baggy
* gloves
* hats
* accessories
* Other
Casual
Category
* man
* | beyond power
* | built to fly
* | trail tales
* | enduro
* | factory team
* | performance
* | pachamama
* | the many faces of joy
* woman
* | beyond power
* | built to fly
* | trail tales
* | enduro
* | factory team
* | performance
* | pachamama
* | the many faces of joy
* unisex
* | beyond power
* | built to fly
* | trail tales
* | enduro
* | factory team
* | performance
* | pachamama
* | the many faces of joy
Type of clothing
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* hats
* hoodie
* Other
Brand accesories
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* | pen
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* bib
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WARRANTIES AND COVERAGE
* Legal Warranty
* ORBEA Lifetime Warranty
* ACCIDENT POLICY
*
REGISTER YOUR BICYCLE SERIAL NUMBER.
To enjoy the benefits of our warranty, you must register your bicycle online
before the deadline. To register, enter the serial number for your bike in your
account at orbea.com.
Register your bicycle serial number
If you need one of the services provided through our warranties or lifetime
coverage, we recommend you visit your local dealer, who will take care of
everything.
If you prefer, you can also contact us.
The constant effort we make every day to produce the highest quality bicycles
enables us to offer the following warranty and coverage conditions:
LEGAL WARRANTY .
LEGAL WARRANTY is the policy which, in accordance with current law, we offer
with a validity of three years or, alternatively, what the country has
determined as the legal warranty period.
COVERAGE
* ORBEA provides a warranty on all products that it manufactures and/or
distributes against any nonconformity issues for the required statutory
warranty period after their purchase. This warranty is valid for the original
buyer of the product, who is entitled to the repair and/or replacement of the
defective product completely free of charge for the affected user in the
event of any nonconformity.
* This warranty also specifically covers paint, varnish and corrosion defects
on all frames and rigid forks assembled on our bicycles during the period
specified in the first paragraph hereof.
* This statutory warranty from ORBEA Orbea is fully compatible with the legal
and sales warranties offered by the manufacturers and dealers of the
individual components of other brands fitted to our bicycles, and in the
event of any nonconformity in any such component the user must process the
individual warranty claim for same directly with said manufacturers or
dealers..
TERMS & CONDITIONS
* When filing a claim under this warranty, the user must provide a copy of the
purchase document (sales invoice) for the bicycle to ORBEA or the
distributor.
* The user must maintain the product purchased in good working condition,
according to the instructions and recommendations provided in the instruction
booklet accompanying the bicycle and the manuals published on the ORBEA
website. ORBEA may reject any warranty claims that are the direct result of
poor product maintenance by the user.
* This warranty does not apply to cases of damage or defects arising from
negligent use of the bicycle, the mounting of non-original accessories not
supplied or mounted by our factory, or any inappropriate manipulation or
maintenance operations by you, the user, or by any third party on your
behalf.
* This warranty does not cover the normal wear and tear of the perishable
elements of the product in any case. Said elements may include, but are not
limited to, the following elements subject to wear and tear:
* Handlebar tape
* O-rings
* Headset cups
* Bearings
* Brake shoes/pads
* Retainers
* Threads
* Sprockets
* Disk brake rotors
* Dust caps
* Hub
* Grips and tapes
* Shock absorber joints
* Screws
* Rubber parts
* Seat covers
* Gear and brake cables and jackets/fluid
* Gear or brake lever hoods
* Spokes
* Nipples
* Batteries & electrical system components on e-bikes.
* Due to the inherent hazards associated with using a bicycle on roads or
trails and the physical risks arising from the use of same, this warranty
refers only to the replacement of non-conforming components and does not
cover any personal injury that may arise directly or indirectly from
malfunction during use. In case of a traffic accident, regardless of who
directly caused same, the warranty provided by ORBEA is null and void.
* In no case does this warranty apply to electrical system components which
have been dismounted or modified to change their functions without the prior
consent of ORBEA.
PROCESSING
* To invoke the cover provided under this warranty, the user must proceed to
the point of sale where he/she purchased the product, so that the distributor
can process the claim. If it is not possible to visit that distributor or if
visiting same would result overly burdensome for you, the user, you may go to
another official ORBEA distributor to process the claim or contact ORBEA
directly via the to receive instructions on how to process the warranty
claim. When filing a claim under this warranty, the user must provide a copy
of the purchase document (sales invoice) for the bicycle to ORBEA or the
distributor.
* This warranty is subject to the decision reached by our technicians with
regard to the nature of the product non-conformity once they have studied the
part in question.
* If repair is not possible and ORBEA opts to replace the product, ORBEA will
replace the non-conforming product with another similar product, and if this
is not possible for reasons of stockage, you, the user, will receive another
product with the same quality and features. ORBEA may replace personalized
products in the MyO range by similar products in the color range if the
original personalization cannot be reproduced.
* The customer can file a claim on the online consumer dispute resolution
platform. The list of dispute resolution bodies in EU countries is also
available here.
ORBEA LIFETIME WARRANTY.
ORBEA provides a lifetime warranty once the statutory warranty period has
expired, on the terms indicated below.
COVERAGE
* To supplement the statutory warranty offered, ORBEA offers all users a free,
voluntary ORBEA lifetime warranty, which consists of a lifetime warranty
(i.e. with no time limitation) on all frames and rigid forks mounted on our
bikes against defects consisting of breakage and/or cracking.
* "Frame" here covers all frames of ORBEA bikes and own-brand rigid forks. For
the purposes of this commercial warranty, "frame" is deemed to comprise the
chainstays, seatstays and front triangles of full-suspension frames, but does
not include any other parts that may be attached to frames (which are classed
as "spares") or suspension forks.
* This ORBEA lifetime warranty also applies for a further one year as from the
expiry of the statutory warranty (i.e. up to three years as from the purchase
of the product by the user) in the case of faulty paint or varnish and
corrosion on all frames and rigid forks.
* Under this ORBEA lifetime warranty, purchasers are entitled to the repair
and/or replacement of the affected product in case of any breakage or
cracking in the frame and/or rigid forks.
TERMS & CONDITIONS
* This warranty is available only to the original purchasers of products who
complete the online registration form for the bicycle or frame within 30 days
as from their purchase. It is not transferrable to subsequent purchasers of
the materials covered, other than the original purchaser. When filing a claim
under this warranty, the user must provide a copy of the purchase document
(sales invoice) for the bicycle to ORBEA or the distributor.
* This warranty does not apply to breaks or cracks arising from negligent use
of the bicycle, the mounting of non-original accessories not supplied or
mounted by our factory, or any inappropriate manipulation or maintenance
operations by you, the user, or by any third party on your behalf.
* The user must maintain the product purchased in good working condition,
according to the instructions and recommendations provided in the instruction
booklet accompanying the bicycle and the manuals published on the ORBEA
website. ORBEA may reject any warranty claims that are the direct result of
poor product maintenance by the user.
* Due to the inherent hazards associated with using a bicycle on roads or
trails and the physical risks arising from the use of same, this warranty
refers only to the replacement of the components affected and does not cover
any personal injury that may arise directly or indirectly from malfunction
during use. In case of a traffic accident, regardless of who directly caused
same, the warranty provided by ORBEA is null and void.
PROCESSING
* To invoke the cover provided under this warranty, the user must proceed to
the point of sale where he/she purchased the product, so that the distributor
can process the claim. If it is not possible to visit that distributor or if
visiting same would result overly burdensome for you, the user, you may go to
the official ORBEA distributorclosest to your home to process the claim or
contact ORBEA directly via the link below, to receive instructions on how to
process the warranty claim. When filing a claim under this warranty, the user
must provide a copy of the purchase document (sales invoice) for the bicycle
to ORBEA or the distributor.
* Should it prove impossible to repair, ORBEA will replace the faulty product
with a product with similar characteristics. Should this in turn prove
impossible on these terms, ORBEA may either deliver to the user another
product with the same quality and features or, at its discretion, offer the
user a discount on a new purchase for a sum proportional to the residual
value of the faulty product. That residual value will be calculated on the
basis of a 6% depreciation per annum on the original retail price of the
faulty product as from the year in which it entered the range. ORBEA may
replace personalized products in the MyO range by similar products in the
current colour range if the original personalization cannot be reproduced.
* If a frame is replaced by a product with the same quality an features, this
warranty will not cover the replacement of any component installed on the
original bike that is incompatible with the replacement product provided by
ORBEA. The cost of any parts, spares, accessories and/or components required
for final assembly is payable by the user.
* Should it prove necessary to send the product to the facilities of ORBEA, the
latter will pay the shipping costs provided that the warranty claim is
handled via the same distributor from which the product was purchased. ORBEA
reserves the right to claim back the said costs for the shipping and return
of the product from the user should the latter decide to handle the warranty
claim via a distributor other than the one from which the products was
purchased or directly with ORBEA, or should the claim filed by the user prove
not to be covered by the warranty.
* The user must in all cases also pay the cost of the labour required to
disassemble and reassemble the frame and/or fork to be repaired or replaced
if ORBEA is asked to perform these tasks. Should these services be required
from an official distributor, their cost will also be payable by the user.
* This warranty is subject to the decision reached by our technicians with
regard to the nature of the product non-conformity once they have studied it
ACCIDENT POLICY.
ORBEA offers a policy covering accidents as follows:
THE SERVICE COMPRISES THE FOLLOWING
Should a frame crack or break due to external factors unrelated to manufacturing
defects, a discount is offered on a new, similar unit on the following terms:
* 0-12 months after the purchase date: 50% discount on the retail price.
* 13-24 months after the purchase date: 40 % discount on the retail price.
* 25-36 months after the purchase date: 30% discount on the retail price.
This service covers all models with carbon frames.
To find out about prices and sign up for this scheme, please see your ORBEA
distributor.
TERMS & CONDITIONS
* Bikes must be registered within one month of the purchase date
* The purchase invoice must be shown on requesting the service.
* The purchase option is for a frame similar or equivalent to the broken unit.
* Labour costs for assembling the frame or fork on the bike are payable by the
user.
* The purchase option becomes available only when the broken frame is returned.
* ORBEA will handle the shipping of the frame. If the original distributor is
not used, ORBEA reserves the right to decide whether to cover shipping costs
or not.
* Spares are not covered. In all cases, ORBEA will submit a quote for the sale
of the spares required.
.
* * How to make a purchase
* Shipping costs
* Cancellations and returns
* General shopping terms
* Warranty
*
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* CUSTOMER SUPPORT
Do you need help with your order?
Contact us!
E-MAIL: online.uk@orbea.com
UK TEL : +34 900 67 00 18
Mon-Th, from 8:00 to 13:30 p.m and from 14:30 p.m to 5:00 p.m
F, from 8:00 a.m. to 2:00 p.m
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