support.vatsim.net Open in urlscan Pro
172.67.68.102  Public Scan

Form analysis
3 forms found in the DOM

GET kb/faq.php

<form method="get" action="kb/faq.php">
  <button type="submit" tabindex="2">
    <div class="client-choice-icon">
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  <div class="inputDiv">
    <input type="hidden" name="a" value="search">
    <input type="text" name="q" class="search" placeholder="Search our knowledge base">
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</form>

GET kb/faq.php

<form id="footer-kb-search" method="get" action="kb/faq.php">
  <button type="submit" tabindex="2">
    <div class="client-choice-icon">
      <svg style="width:24px;height:24px" viewBox="0 0 24 24">
        <path
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      </svg>
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  </button>
  <div class="inputDiv">
    <input type="hidden" name="a" value="search">
    <input type="text" name="q" class="search" placeholder="Search our knowledge base">
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</form>

GET faq.php

<form id="footer-kb-kb-search" method="get" action="faq.php" style="display: none;">
  <button type="submit" tabindex="2">
    <div class="client-choice-icon">
      <svg style="width:24px;height:24px" viewBox="0 0 24 24">
        <path
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      </svg>
    </div> Search
  </button>
  <div class="inputDiv">
    <input type="hidden" name="a" value="search">
    <input type="text" name="q" class="search" placeholder="Search our knowledge base">
  </div>
</form>

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VATSIM
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WELCOME TO THE VATSIM SUPPORT CENTER!


Please read this before opening a ticket!  Really!


For fastest assistance, we strongly recommend you review our Frequently Asked
Questions.  The top 5 most frequently asked questions (FAQ) are listed if you
click on the Knowledgebase button above, but there are more, so your best bet is
to go directly to our Frequently Asked Questions page to see them all.  We have
found that our Frequently Asked Questions topics should answer at least 96% of
the issues people have, and in many cases, can result in an immediate solution.

Even though we have linked the Frequently Asked Questions (FAQ) 7 times on this
page, for some reason, we're still finding people opening tickets asking
questions that are answered/covered in the FAQ!  This only slows you down! 
There are only a few people out of the 800,000+ VATSIM members that can review
and answer tickets, and are all volunteers!  So if you open a ticket instead of
just getting the self-help that we have carefully provided, you are just slowing
your own progress down!  Please, use our FAQ to help you help yourself in the
most expedient manner possible!


Here are the most common help topics:

 1. I just joined/reactivated/changed password and cannot connect. Why?
 2. How can I reactivate my account?
 3. I forgot my password? What do I do?
 4. I forgot my CID? What do I do?
 5. My account was suspended/disabled. What do I do?
    
 6. What if I need help with a web services / software / technical issue?
 7. How can I change my email address?
 8. How can I change my Region or Division?

But there are more....  So please check out the full Frequently Asked
Questions !

However, if the Frequently Asked Questions topics do not answer your questions,
you may open a support request, and we are happy to assist.  Every support
request is assigned a unique ticket number which you can use to track the
progress and responses online. For your reference we provide complete archives
and history of all your support requests. A valid email address is required to
submit a ticket.


Please ensure you are carefully choosing the correct Help Topic for your
ticket!  This ensures your ticket gets routed to the correct people that can
assist you.  For example, VA SOAs department cannot help with Membership issues,
and Membership cannot help with Technology issues.

If follow up is needed, please follow up by updating the original ticket. Please
do not reply to the confirmation email you receive, as it will not be
delivered.  Also, please do not open a new ticket. This just slows down the
process because the new ticket has to be rerouted to the original manager. As
we're all volunteers, that may take hours or even up to a few days. Thank you
very much!



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