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Cash App Support LogoCash App Support


KEEP YOUR ACCOUNT SAFE ON CASH APP


HOW DOES CASH APP KEEP MY ACCOUNT SAFE?

Cash App uses cutting-edge encryption and fraud detection technology to make
sure your data and money is secure.

Any information you submit is encrypted and sent to our servers securely,
regardless of whether you’re using a public or private Wi-Fi connection or data
service (3G, 4G, or EDGE).

Cash App uses the same fraud detection infrastructure and safety standards that
monitor millions of daily Square Point of Sale transactions.

Cash is also PCI Data Security Standard (PCI-DSS) Level 1 compliant. Learn more
about security at Square.


WHAT CAN I DO TO KEEP MY ACCOUNT SAFE?

There are simple and easy ways to make sure your account and money isn’t put at
risk.


BEWARE OF SCAMS AND PHISHING ATTEMPTS

 * In general, if something sounds too good to be true (like free money in
   exchange for a small payment), it’s a scam.
 * Only reply to emails from people and organizations that you know and trust.
   Cash emails will come from @square.com, @squareup.com, or @cash.app.
 * Emails from the Cash Team or Square will only contain links to websites at
   square.com, squareup.com, cash.app or cash.me. If an email contains links to
   other websites, it was NOT sent by Square.
 * Cash App Support will never ask you to provide your sign-in code, PIN, Social
   Security Number (SSN), and will never require you to send a payment, make a
   purchase, download any application for “remote access,” or complete a "test"
   transaction of any kind.
 * For more information on avoiding scams, read Avoid Scams and Keep Your Money
   Safe with Cash App.


CASH APP SIGN IN

 * Every time you sign in to your Cash App account, you’re sent a one-time-use
   login code.
   * If you received an unsolicited sign-in code via email, we recommend
     securing the email account associated with your Cash App account by
     updating your password and enabling two-factor authentication.
 * If you sign in to your Cash App app on a device other than your personal
   device, make sure to sign out.


CASH APP PAYMENT VERIFICATION

 * Enable the Security Lock setting so that every Cash App payment requires your
   passcode, Touch ID, or Face ID.
 * Enable notification via text message or email so that you are notified after
   every Cash payment. You can adjust these settings in the profile section of
   your Cash App.


SECURE YOUR CASH APP CARD

 * Hide your virtual card info: Open the Card tab, select the card, and toggle
   Show Cash App Card Info.
 * Temporarily disable your card: Open the Card tab, select the card, and toggle
   Enable Card.


SECURE YOUR MOBILE DEVICE

 * Create a passcode for your mobile device. To do so, check your device’s
   general settings. You may need to check your device manual for more
   information.


SECURE YOUR EMAIL

 * If you have an email address associated with your Cash App account, we
   recommend securing that email account by enabling two-factor authentication
   (if your email provider supports it).


SECURE YOUR IDENTITY

 * We may prompt you to verify your identity with your Social Security Number
   (SSN) within the app. Certain features within Cash App require your identity
   to be verified.
 * To keep your identity safe, never share your SSN or offer your SSN to anyone
   outside of Cash App. As a reminder, Cash App Support will never ask for your
   SSN to receive help.
 * For additional resources on keeping your identity safe, we recommend checking
   out these free resources to help with credit monitoring.


CONTACT US

 * Start a ChatOpen your mobile app to chat
   
 * Start a ChatOpen your mobile app to chat
   
 * Call us at (800)-969-1940Available daily, 9 AM-7 PM ET
   

Cash App Support LogoCash App Support
Cash AppContactStatusSecurityLegal