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Submitted URL: http://www.fscl.org.nz/
Effective URL: https://fscl.org.nz/
Submission: On February 15 via manual from DE — Scanned from DE
Effective URL: https://fscl.org.nz/
Submission: On February 15 via manual from DE — Scanned from DE
Form analysis 1 forms found in the DOM
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Skip to content Call us: 0800 347 257 Search Member Login Menu * About Us * Our Role * Our Board * Our management and staff * Publications * Our terms of reference * How to make a complaint about FSCL * Complaints * How to make a complaint * Complaint form * Accessibility * FAQs * Fiscal tips * Helpful links * Cases * For financial service providers * Benefits of membership * Participation fees * Application forms * Search financial service providers We are an independent not-for-profit dispute resolution service We resolve complaints about financial service providers. We are free for consumers. We resolve complaints fairly. We share lessons learnt. HOW TO MAKE A COMPLAINT Find out about the complaint process and how we can help you reach a solution with your provider. MORE> SEARCH FOR YOUR FINANCIAL SERVICE PROVIDER Search our directory of providers who are a member of our scheme. MORE> JOIN OUR SCHEME Discover the benefits of becoming a member of our scheme. Register here to join. MORE> HOW CAN WE HELP? Find out about the complaint process and how we can help you reach a solution with your provider. MORE> CALL US: 0800 347 257 EMAIL US: COMPLAINTS@FSCL.ORG.NZ*PROTECTED EMAIL* HOW HAVE WE HELPED? CASE STUDIES * WAS I GIVEN CREDIT IRRESPONSIBLY? In 2010 Tricia was given credit by a mobile trader. Does the mobile trader still have to comply with responsible lending obligations which came into effect in 2015? MORE> * CAN YOU USE KIWISAVER TO REPAY DEBT? Tina’s KiwiSaver supervisor declined her application to withdraw funds to repay debt MORE> NEWS * THE HARD LINE ON HARDSHIP APPLICATIONS Providing evidence of financial hardship is essential when applying for a hardship application with a lender. As a recent case note shows, hardship applications should be the last resort. Although you are paying less in the short term, the interest on the loan will continue to be added to the loan amount. MORE> * COMMERCE COMMISSION AIMS TO RAISE STANDARDS FSCL has welcomed a move by the Commerce Commission to raise the standards of personal and professional integrity for those involved in providing a lending or mobile trading service. MORE> CONTACT US 0800 347 257 04 472 3725 Financial Services Complaints Limited PO Box 5967 Wellington 6140 complaints@fscl.org.nz*protected email* info@fscl.org.nz*protected email* Connect with us Member of International Network of Financial Services Ombudsman Schemes About us Our role Our board Our management and staff News Case studies Publications Privacy Policy Our Terms of Reference For consumers How to make a complaint Complaint form FAQs Helpful links Pēhea ai mātou e āwhina i a koe E matou te fesoasoani atu faapenei Ko e hā ha founga te mau lava ʻo tokoni atu ai kiate koe हम आपकी किस तरह मदद कर सकते हैं। 我们可以为您提供 여러분을 도와드릴 수 있습니다 Search financial service providers For financial service providers Benefits Application forms Fees Scheme rules Contact us 0800 347 257 Member login Copyright © 2021 Financial Services Complaints Limited Anyware - Web Development Wellington Close * About Us * Our Role * Our Board * Our management and staff * Publications * Our terms of reference * How to make a complaint about FSCL * Complaints * How to make a complaint * Complaint form * Accessibility * FAQs * Fiscal tips * Helpful links * Cases * For financial service providers * Benefits of membership * Participation fees * Application forms * Search financial service providers