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PRoduct


Overview


Build value and deliver meaningful customer insights by leveraging Stratifyd's
platform.

Speech Analytics

Listen to your customers with more empathy than ever before.


Text Analytics

Unlock insights hidden in transcripts, surveys, chat, social and more.


Experience Analytics

Unify your analytics with Smart AI™ to reveal the "why" behind what's happening.

Solutions


Overview


Build value and deliver meaningful customer insights by leveraging Stratifyd's
platform.

Customer Experience and VOC

Listen to your customers with more empathy than ever before.


Digital Experience

Bring your brand into focus with a single view of the digital experience.


Contact Center Experience

Uncover insights from your calls, chatbots, emails, surveys and more.


Product Experience

Discover the product insights and deliver a product that customers truly love.


Pharma Insights

Improve customer education and create smarter commercial strategies.


Financial Services Insights

Tell the real story behind your customer experiences

Partners


Become a Partner


Build value and deliver meaningful customer insights by leveraging Stratifyd's
platform.

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Learn


Learn

Blog

Industry trends, insights, and best practices.


Events

Learn with the Stratifyd team.


Videos

Learn live with Stratifyd experts.


Resources

Discover all of Stratifyd's content.

Company


About Us

Careers

Explore open positions and discover how you can help build the future of Smart
AI™.


News & Press

Get the latest updates from Stratifyd.

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EXPERIENCE ANALYTICS PLATFORM POWERED BY SMART AI™


AUTOMATE THE DISCOVERY OF HIDDEN INSIGHTS ACROSS THE CUSTOMER EXPERIENCE

Get to Insights Faster with Purpose-Built Stratifyd Solutions

Learn More

INSIGHTS TO TAKE ACTION ON

Stratifyd’s Experience Analytics Platform makes sense of your data from all
signals to uncover insights that drive action and enables teams to make changes
that are valuable to their business in the moment.  

Learn more


TRUSTED BY TOP BRANDS AROUND THE GLOBE




MAKE SMARTER DECISIONS, FASTER

Stratifyd's Experience Analytics Platform integrates into your workflow to
deliver real-time insights to the people who need them – whether that's product
development, manufacturing, customer service, or the CEO.

Improve efficiency. Get closer to the customer. Everyone wins.


POINT AND CLICK DATA CONNECTORS

Stratifyd has over 100 data connectors, ranging from public data sources, to
third party tools, to custom enterprise connectors. Just point, click, deploy.




STRUCTURED AND UNSTRUCTURED DATA GIVES YOU THE WHOLE STORY

Stratifyd is data agnostic which means our platform empowers users to combine
structured metadata with any unstructured textual data. Dynamically drill down
into any KPI, such as an NPS score, to understand the context.




DISCOVER IMPORTANT TOPICS, TRENDS AND CUSTOMER SENTIMENT WITH UNSUPERVISED NLU
MODELING

Stratifyd’s Natural Language Understanding (NLU) model automatically surfaces
key topics, buzzwords, sentiment and temporal trends; eliminating human bias and
saving thousands of man hours spent reading and interpreting feedback.




TRANSLATE YOUR INSIGHTS FROM OVER 100 LANGUAGES

Whether you speak English, Mandarin, Swahili, or any other language, our Smart
AI™ enables global teams to communicate effortlessly in their native language.

Featuring built-in support for over 27 languages and the ability to easily run
NLU text analytics and sentiment analysis using third party translation tools to
translate from over 100 languages.




TURN YOUR DATA INTO PREDICTIVE MODELS WITH AI AUTO LEARNING

In addition to unsupervised machine learning and taxonomies, Stratifyd empowers
users to easily train a supervised ML model for predictive modeling. Even with
partial data, you can use predictive models to automatically classify text for
everything from NPS scores, to complaints versus feedback, to churn risks.




UNLOCK INSIGHTS FROM ANY AUDIO

Our transcription capabilities track speech metrics such as call length, talk
rate, overtalk, silence, energy level and the inclusion of negative and positive
words.




HOW IT WORKS

Our Smart AI takes the burden of manual analytics off your team, proactively
surfacing hidden experience signals and themes 24/7 to ensure you never miss
another insight.


CONNECT & UNIFY

Capture and connect voice of the customer data from any source— first- and
third-party data, social, chat, speech, reviews, and more—into a single secured
and trusted Experience Analytics Platform with our expansive library of
experience, operational, behavioral, public data, and open API sources. 


ANALYZE & PREDICT

Quickly drill down to the moments that matter by harnessing the power of Smart
AI. Take charge of a 24/7 stream of customer experience, behavioral, and
operational data to reveal and predict key topics, anomalies, sentiment, and
trends, no data science or coding required.


LISTEN & UNCOVER

Help your team make smarter decisions faster by surfacing and
sharing customer insights across the organization. Drill into the data that
matters to you with easy-to-understand dashboards.


AUTOMATE & DRIVE CHANGE

Show customers you’re truly listening to their experience. Reduce churn, drive
loyalty, and improve efficiency by automatically acting on the insights that
matter. 




WE KEEP YOUR DATA SAFE AND YOUR TEAM PRODUCTIVE


ENTERPRISE LEVEL SECURITY

We are a security-first company committed to people. Which means protecting your
data is vitally important to us.

GDPR CERTIFIED

SOC2 TYPE 2

PCI-DSS 3.0

CCPA COMPLIANT




DEDICATED SUCCESS TEAM

Our success team members  believe access, transparency, and creativity empowers
everyone.


PASSIONATE CUSTOMER SUCCESS MANAGERS

EXPERIENCED SOLUTION ENGINEERS AND ARCHITECTS

DATA ANALYTICS EXPERTS

ROBUST KNOWLEDGE OF THE CUSTOMER AND STRATIFYD PLATFORM

DEDICATED ADVOCATES FOR THE CUSTOMER


STRATIFYD USE CASES

CX

Learn More

DATA ANALYTICS

Learn More

REQUEST A DEMO


WHAT WILL YOUR DATA REVEAL?

Join companies like LivePerson, Capital One, and Ally to unlock powerful
insights you might be missing. See what Stratifyd can do for you.




PRODUCT

OverviewText AnalyticsSpeech AnalyticsExperience Analytics

SOLUTIONS

OverviewCustomer Experience and VoCContact CenterProduct ExperienceDigital
ExperiencePharma InsightsFinServ Insights

PARTNERS

PartnersCase StudiesHelp CenterSupportClient Login

LEARN

BlogResource Hub•  Webinars•  Videos•  eBooksCareersNews & PressLegal

COMPANY

News & PressCareersCareersNews & PressLegal

REVEAL YOUR STORY WITH BLAZING FAST DATA ANALYTICS.

©2021 Stratifyd® All rights reserved.
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