nl.linkedin.com
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Submitted URL: https://tracking.inflection.io/37693cfc748049e45d87b8c7d8b9aacd/gAAAAABmGTFhsEBpj4A7lWFma8iBTm-vy54HylxWRjn3Ol1F9SvyhhBhEjGtLFx...
Effective URL: https://nl.linkedin.com/company/voiceflowhq
Submission: On April 16 via manual from BE — Scanned from NL
Effective URL: https://nl.linkedin.com/company/voiceflowhq
Submission: On April 16 via manual from BE — Scanned from NL
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VOICEFLOW
TECHNOLOGIE, INFORMATIE EN INTERNET
SAN FRANCISCO, CALIFORNIA 13.823 VOLGERS
WHERE AMBITIOUS TEAMS DESIGN, DEVELOP, AND LAUNCH IMPACTFUL AI AGENTS, AT SCALE.
Vacatures weergeven Volgen
*
Alle 75 medewerkers weergeven
* Dit bedrijf melden
OVER ONS
Teams use Voiceflow to design, develop, and launch AI agents — together, faster,
at scale.
Website https://voiceflow.com
Externe link voor Voiceflow
Branche Technologie, informatie en internet
Bedrijfsgrootte 51 - 200 medewerkers
Hoofdkantoor San Francisco, California
Type Particuliere onderneming
Opgericht 2019
Specialismen Voice design, AI, VUI, VUX, Design, Conversational AI, Chat design,
IVR, Conversational experiences, Conversation Design, Prototyping, generativeAI,
People Operations, Customer Support, Automation, Customer Experience, Customer
Service en User experience
PRODUCTEN
Voiceflow
VOICEFLOW
CONVERSATIONAL AI-SOFTWARE
Voiceflow is the collaborative conversation design platform where conversational
AI product teams design, test, and ship chat and voice assistants- together,
faster, at scale. From design reviews and prototyping to user testing and
launch, CAI product teams use Voiceflow as their source of truth across the
workflow. Product owners, designers, and developers collaborate on one canvas
and one conversational AI artifact that integrates with NLU Managers and
Channels for production.
LOCATIES
* Primair
535 Mission St
San Francisco, California 94105, US
Routebeschrijving
* 30 Duncan St
Toronto, Ontario M5V 2C3, CA
Routebeschrijving
MEDEWERKERS VAN VOICEFLOW
* ANDREW SIDER
ENTREPRENEUR. OPERATOR. ANGEL INVESTOR.
* MARLON C. NICHOLS
* LESLIE CHARD
CHIEF LEGAL OFFICER ON SABBATICAL
* MICHELLE DELCAMBRE
OPERATING PARTNER, TALENT ADVISOR (ATLASSIAN, OKTA, DATABRICKS, STRIPE ALUM)
Alle medewerkers weergeven
UPDATES
* Voiceflow
13.823 volgers
12 u
* Deze bijdrage melden
You’re working on a conversational AI agent and you want to experiment with
Generative AI (or your boss is pushing you to incorporate it). Where do you
start? When do you use Generative AI and when should you build deterministic
or NLU-first flows — or a combination? These questions can feel overwhelming
and lead to spinning wheels, missed opportunities or messy (and risky)
implementations of Gen AI. If you find yourself in this situation, you’ll
want to sign up for this Wednesday’s panel with Conversation Collective.
Moderator Ankur Patankar leads an expert panel including our own Braden Ream
alongside Olivera Bay 🍁 and Wouter Sligter, exploring use cases, challenges,
opportunities, and ethical considerations from Gen AI, Non-Gen AI, or Hybrid
applications. RSVP here: https://lnkd.in/gufj8tdq ➡️ Topic: Gen AI Versus
Non-Gen AI Use Cases Speakers: ⭐ Braden Ream, Founder and CEO of Voiceflow ⭐
Olivera Bay, Senior Conversation Designer at Master Of Code Global ⭐ Wouter
Sligter, Senior Conversation Designer & Founder of You and AI Global
Moderator: ⭐ Ankur Patankar, Conversation Designer at SmartAction Event
Details: 📅 Date: Wednesday, April 17, 2024 🕒 Time: 8 am - 9 am CDT 📍
Where: Zoom (RSVP for Link) #generativeAI #genAI #uxDesign #AI #ux
#Artificialintelligence #ConversationDesign #conversationalui #chatbots
#panel #LinkedIn #VirtualEvent #Global #NorthAmerica #Voiceflow #Speaker
#Automation #UseCase
*
38 6 commentaren
Interessant Commentaar Delen
* Voiceflow
13.823 volgers
5 d
* Deze bijdrage melden
If you have “set an AI agent strategy” on your 2024 roadmap, but you’re not
sure where to start, you are not alone. Ahead of Denys's AI blueprint
workshop next week, we asked product, design and eng leaders what their
biggest blockers to AI product development were today. Here’s a quick list: ➡
Preventing hallucinations, particularly in highly regulated industries ➡
Privacy and ensuring the protection of customers’ personal data ➡ Clear
definitions of the use case, testing requirements, and monitoring ➡ Clarity
on an initial generative AI use case before scaling across teams Denys has
worked with leaders across the enterprise to de-risk AI innovation and
provide a clear framework for turning plans into action. Join us Thursday,
April 18 at 10am PT / 1 PM ET and take the first step toward building an AI
agent that will transform your business. Want to be sure your question is
answered? Sign up in the link in the comments and submit the topic you want
covered. We’ll incorporate your question into the discussion! #AIproduct
#LLMs #AIagents #AIstrategy
*
29 4 commentaren
Interessant Commentaar Delen
* Voiceflow
13.823 volgers
6 d
* Deze bijdrage melden
Have you asked foundational UX questions as part of your AI chatbot design
process? If your CAI team doesn’t have a dedicated UX designer, and you
haven’t borrowed time from another team, chances are your chatbot won’t
respond well to the varied needs of your audience (and might be more
frustrating than helpful). In the design process, you’ll want to ask
questions like: ✅ Why do we assume users want a form/FAQ/live agent right
here? ✅ How are users actually interacting with us today? ✅ Is this a problem
that needs solving? ✅ How can we make this experience smoother? Peter
Isaacs’s latest on the Pathways blog covers this and two other reasons your
AI chatbot might be underperforming, along with examples and guidance for
improvement. Click through in the comments to read the full article.
*
20 1 commentaar
Interessant Commentaar Delen
* Voiceflow
13.823 volgers
1 w
* Deze bijdrage melden
Peter has dedicated a lot of time looking towards the future of conversation
design and agent building. With LLMs opening more opportunities for complex
agents, we can challenge what we know about how agents orchestrate tasks and
move between different conversational states. And what we need is to look at
building organic conversations that are complex, context-aware, and dynamic.
In his latest article, Peter breaks down five different Conversation
Frameworks that will guide the future of autonomy: 1. Global Framework: The
set of rules that dictate everything an agent can do at any moment. 2. Local
Framework: The specific state that an agent is in, and the task that they can
achieve within it. 3. Integration Framework: The bridges we build for an
agent to access external services. 4. Analytics and Data Framework: How we
use analytics to improve agents in real-time and how we handle customer data.
5. Interaction Framework: How the agent interacts with customers; the style
guide that dictates tone of voice, grammar and mechanics. Read the full
article below. https://lnkd.in/gzBqwWtd
ARCHITECTING THE FUTURE OF AI AGENTS: 5 FLEXIBLE CONVERSATION FRAMEWORKS YOU
NEED | VOICEFLOW
VOICEFLOW.COM
4
Interessant Commentaar Delen
* Voiceflow
13.823 volgers
1 w
* Deze bijdrage melden
Turn your AI agent strategy into an action plan ⚡️ Every team wants to get to
AI production value, yet they are facing: - siloed AI POCs across teams -
several security and risk concerns - no clear use case to start and prove
value The worst part is that playbooks are rare, especially hands on examples
on for enabling your teams to crawl, walk and then run with AI agents. Denys
Linkov (Head of ML and LinkedIn Learning Instructor) has spent the past year
working with leaders to de-risk AI product innovation across their
organizations. In this workshop, he'll share his playbook that he's built.
Here's why you'll want to be there: ➕ A clear framework for crafting an AI
agent strategy ➕ The answer to: What exactly does it mean to scale AI across
lines of business? ➕ How to de-risk AI product launches, including good use
cases, monitoring results and A/B testing ➕ Tips for remaining agile during
budgeting season with clear milestones and AI iterations Bring your questions
and see you there on April 18 (link in the comments) #AIagents #AIstrategy
#AIproducts
*
28 3 commentaren
Interessant Commentaar Delen
* Voiceflow
13.823 volgers
1 w
* Deze bijdrage melden
Chatbots that provide vague answers to specific questions are the worst. From
hallucinations to circular conversations, nothing diminishes customer
satisfaction like an untrained bot. Luckily, Peter is here to help in his
first episode of Pete's Prompts! He flies through how he prompted his
T-Mobile agent from the latest Making Bots to troubleshoot technical
questions and ask the user for clarification. He summarizes how he built a
clarifying question checker, wrote the prompt that will generate a specific
answer for the user, and set up the agent to switch contexts with memory.
These steps result in more specific answers for your users and a smoother
customer experience. Download the template for this bot, or watch the full
walk-through of the latest Making Bots event on our YouTube channel.
…meer weergeven
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25 2 commentaren
Interessant Commentaar Delen
* Voiceflow
13.823 volgers
2 w Bewerkt
* Deze bijdrage melden
Here's what's new in Voiceflow this month! ⬇ Daniel shows off how you can
embed your agent into any website with just a snippet of code. He also
previews the Extensions Beta that allows you to add any custom widgets right
into your agent. Zoran debuts support for Claude 3 family of models from
Anthropic, including Haiku, Sonnet, and Opus. And Bhuvana shows off the new
Knowledge Base URL Parser that gets your customers cleaner and better
formatted responses. Happy Building!
…meer weergeven
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40 6 commentaren
Interessant Commentaar Delen
* Voiceflow
13.823 volgers
2 w
* Deze bijdrage melden
Looking to start an AI agency that’s built to last? Join the top AI agency
builders in the Voiceflow community to chat through their journey to success
and their top learnings building their businesses. We'll chat through
important topics like: - Tried-and-true strategies and business models
- Pricing your first client - Scaling your business - Common mistakes / best
pieces of advice We'll wrap with an open Q&A for everyone to connect with
each other & the panelists. Link in the comments to register: April 3, 2024 @
11AM ET
*
25 9 commentaren
Interessant Commentaar Delen
* Voiceflow
13.823 volgers
3 w Bewerkt
* Deze bijdrage melden
You automated 50% of your FAQs with AI. Now what? Resolving that next 20-30%
of more complex tickets and actions will have a 10x impact on revenue. 💰 L1
tickets on average are $25/ticket. 💰💰 L2+ tickets on average are
$250/ticket based on their nuance and complexity. The problem is that most
teams are stuck with a blackbox AI chatbot. There’s no visibility and path to
customize the bot to their unique workflow or further tweak the performance.
So, they are stuck at 50% and soon to be in a ton of tech debt. Teams need to
approach AI Agents as core products, not one-off solutions. They’ll need
granular control over: - knowledge bases - prompt frameworks - data sources
Here’s how this control can have an impact across all 3 areas: ⚡️ Knowledge
base: segmenting the knowledge base by personas to serve responses that are
relevant to the technical chops of that user (e.g. a developer asking a code
question vs a designer looking for a how-to doc). This approach makes sure
highly complex questions can be answered within the AI agent conversation. ⚡️
Prompt frameworks: fine tuning prompts and AI models to do follow-up
questions before completing an action. For example, if a user asks how to
“update an APN?” this approach would allow the agent to also collect device
type, WiFi settings, and provider to resolve the unique, layered question
without routing to a technical support rep or general FAQ doc. ⚡️Data
sources: what if a majority of L2 tickets are on order history and updating
recurring shipping statuses? Building a tailored integration with Shopify or
Salesforce would make the agent able to handle this complex account action
(and reduce friction for the revenue opportunity). Everyone can start with
automating that first 50% of interactions. The companies that have a plan to
resolve the next 20-30% will have a competitive advantage and impact revenue.
#AIagents #LLMs #customersupport
53 3 commentaren
Interessant Commentaar Delen
* Voiceflow
13.823 volgers
3 w
* Deze bijdrage melden
We asked T-Mobile's web chat agent a complex account question 🙋 "How do I
update my VPN settings?" The answer to this is based on 3-4 additional
variables and actions, so this agent is routing me to login and then to a
technical support rep. Too many manual and expensive interactions. AI agents
can handle this Level 2 & 3 ticket complexity with the right prompting,
design and integrations (and without adding extra steps) - ask for the device
type - create instructions for that specific device type - guide the user
through a how-to for resetting their VPN - loop in a human agent for
additional technical troubleshooting This is the type of agent that impacts
CSAT and $/ticket - not only deflection of Level 1 tickets. In the next
Making Bots (TODAY), Peter is going to build an AI support agent that can
troubleshoot this type of complex account question for T-Mobile. Save a spot
in the comments and see you at 3:30pm EST ⚡️
…meer weergeven
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