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CUSTOMER SUPPORT & FAQ


HELP US UNDERSTAND YOUR CONCERN

Frequently Asked Questions
I have submitted all details required for KYC, but it is still pending
verification. When can I expect an update?
The KYC & investment readiness process takes only 30 minutes. As soon as your
details have been verified, you will receive an email from us, confirming the
same. You can then start investing immediately.
If your KYC verification is delayed by more than 24 hours, please write to
priority.kyc@paytmmoney.com with your registered mobile number.
I have already done my KYC on Paytm. Why should I do it again on Paytm Money?
You may have completed your KYC for Paytm Wallet or Paytm Payments Bank.
However, if you are a first-time investor, you will need to complete KYC
verification again on Paytm Money, as the KYC for mutual funds is a different
process. However, if you have invested in mutual funds before you will already
be KYC Verified. You need to give us minimal additional information to get
started!
What are the charges for investing through Paytm Money?
There are no charges on Mutual Fund investments made through Paytm Money. Your
investments are absolutely FREE of cost - in line with our investor-first
approach.
Can I invest through Paytm Wallet? Which payment methods are supported on Paytm
Money?
You cannot invest via Paytm Wallet. You can pay for your investments by setting
up Auto Pay (one-time bank mandate) on Paytm Money app to enable one-click
investments. Alternatively, you can invest using UPI, NetBanking & Debit Card of
your verified bank account. Investment through credit card or wallet is not
permitted at Paytm Money.
I already invest in mutual funds. How can Paytm Money help me?
We provide a free of cost risk profile assessment, which asks you relevant
questions about your age, income & goals. The result of this test will indicate
which funds you can invest in. Read about all the risks involved carefully
before making the investment decision.
Paytm Money makes the investing process much simpler even for avid investors
such as yourself. You will find all investment information about your favourite
funds in one page. You can also switch your existing portfolio to Paytm Money,
and save on commissions by investing in direct plans only. Once you start
investing with Paytm Money, you need not go elsewhere.
I am new to mutual fund investments, how do I get started with Paytm Money?
Paytm Money is an ideal investing platform for first-time investors. All you
have to do is login to the app, finish your KYC & investment readiness
requirements and within no time you will be ready to invest with us.
To get you started, we provide a free of cost risk profile assessment, which
asks you relevant questions about your age, income & goals. The result of this
test will indicate which funds you can invest in. Read about all the risks
involved carefully before making the investment decision.

Browse help topics
User Profile
Login, Signup and account related issues
Paytm Money KYC
KYC related issues
Investment Readiness
Bank Account, Nominee and FATCA related issues
Investment Options
Different types of mutual funds and investments
Payments
Issues related to pending, failed transactions
Auto Pay
Creation and updation related issues
Link Bank Accounts
Bank account addition and removal related issues
Risk Profile
Risk Profile creation and updation related issues
Portfolio
Types of portfolio, returns & portfolio updation related issues
Account Statements
Types of statements & issues related to them
Goals
Goal creation and updation related issues
Privacy and Security
Report suspicious transactions
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About Us
Pricing
Benefits
Blog
Customer Support
Contact Us
Grievance Redressal
Safety and Security
Terms and Conditions
Privacy Policy
Disclaimers
RIA Do's and Don'ts
Top Mutual Fund Companies:SBI Mutual Fund | HDFC Mutual Fund | Nippon India
Mutual Fund | L&T Mutual Fund | Axis Mutual Fund | UTI Mutual Fund | ICICI
Prudential Mutual Fund | IDFC Mutual Fund | Tata Mutual Fund
Popular Portfolios:Equity Mutual Funds | Balanced Mutual Funds | Debt Mutual
Funds | Tax Saver ELSS Mutual Funds | Top Rated Mutual Funds | Mutual Funds with
Best Returns
Investment Ideas:Better than Fixed Deposit | Index Funds | Invest in all sizes
of companies | High Risk for High Returns | Medium Risk for Medium Returns |
Better than Savings Account | Invest in Large Companies | Invest to Save Tax |
Direct Vs Regular Mutual Funds | NPS Investment
Top Searched Funds:Axis Long Term Equity Fund | SBI Bluechip Fund | Mirae Asset
Emerging Bluechip Fund | Nippon India Small Cap Fund | HDFC Balanced Fund |
Kotak Standard Multicap Fund | L&T Emerging Business Fund | L&T India Value Fund
| Franklin India Smaller Companies Fund | HDFC Midcap Opportunities Fund
© Paytm Money Limited. CIN - U72900DL2017PLC323936. All Rights Reserved.
Registered with the Securities and Exchange Board of India (SEBI) as a
Non-Individual Investment Advisor (INA100009859) and with Pension Fund
Regulatory and Development Authority (PFRDA) as NPS ePOP (269042019).
SEBI Reg No. Broking - INZ000240532; Depository Participant - IN - DP - 416 -
2019 , Depository Participant Number: CDSL - 12088800, Trading and clearing
member of NSE (90165,M52073) and BSE(6707).
Registered Office: 136, 1st Floor, Devika Tower, Nehru Place, Delhi - 110019,
Tel No: 0120-4770-440
Operations Head office: The Hub, 8/2, Sarjapur Main Road, Ambulipura Village,
Varthur Hobli, Bengaluru - 560103
SEBI regional office: Jeevan Mangal Building, Hayes Rd, off Residency Rd,
Shanthala Nagar, Ashok Nagar, Bengaluru - 560025
Investments in securities markets are subject to market risks, read all the
related documents carefully before investing.