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An Interview with Virgin Pulse’s Michael Pace, Contact Center Week Excellence
Award Winner

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Integrations


FEATURED ARTICLES

Lifesize Spring 2021 Suite Release: Preparing Customers for the World of Hybrid
Work

Introducing Lifesize Connect: Expanding Video Conferencing Horizons for the Way
You Hybrid Work

By Need

Hybrid Work

Give your enterprise the resilience, agility and flexibility it needs.

Modernize Your Contact Center

Digital transformation is happening in the cloud.

Communications Interoperability

Deliver seamless collaboration across your organization.

By Industry

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The Human Enterprise: Building the Capacity for Hybrid Work

The Human Enterprise: Enabling Collaboration Through Interoperability

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FEATURED

Lifesize Announces Sweeping Enhancements to Suite of Cloud Contact Center and
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KEEPING US CONNECTED


OMNICHANNEL CONTACT CENTER.


VIDEO CONFERENCING SOLUTIONS.

Built to Enable Human Connections Globally.

Revolutionizing Video Communication since 2005 with cutting-edge 4K video
conferencing and innovative, video-enabled, omnichannel contact center
solutions, Lifesize strives to keep us connected.

Request a Demo


SIMPLE, SECURE AND SCALABLE


VIDEO CONNECTIONS. HUMAN INTERACTIONS.

Omnichannel Contact Center

Video Conferencing Solutions

Kaptivo Collaboration

 * Omnichannel Contact Center
   
   OMNICHANNEL CONTACT CENTER
   
   
   REACH YOUR CUSTOMERS LIKE NEVER BEFORE WITH CXENGAGE BY SERENOVA, OUR
   OMNICHANNEL, CLOUD CONTACT CENTER SOLUTION.
   
   A cloud contact center solution designed to help businesses create an
   omnichannel customer experience that seamlessly supports audio, email, chat,
   text, social, AI, and video. CxEngage’s cloud contact center solution allows
   your agents to connect with your customers wherever, whenever, through
   whatever channel best suits their needs.
   
   Learn more
   
   “Effective communication is critical to delivering exceptional customer care
   and resolving issues quickly.”
   
   Michael Pace, Director of Global Member Services

 * Video Conferencing Solutions
   
   VIDEO CONFERENCING SOLUTIONS
   
   
   THE LIFESIZE ICON AND LIFESIZE CLOUD, VIDEO CONFERENCING SOLUTIONS THAT ARE
   LARGER THAN LIFE.
   
   Keep connected whether your business is in-person, remote, or hybrid with
   Lifesize. Our video conferencing solutions allow you to upgrade your
   conference room to support video calls from Microsoft Teams®, Zoom®, Cisco
   Webex®, Google Meet™, and more. Create virtual conference rooms tailor-made
   to support communication and collaboration remotely via Lifesize Cloud.
   
   Learn more
   
   "Without a solution like Lifesize, it would be impossible for us to continue
   operating and communicating on the level we need to continue thriving in what
   is a very difficult time for businesses."
   
   Joe Steele, Head of Workplace Technology

 * Kaptivo Collaboration
   
   KAPTIVO COLLABORATION
   
   
   EMPOWER YOUR TEAM WITH A WHITEBOARD CAMERA THAT BRINGS THEIR IDEAS TO LIFE.
   
   Whiteboard, brainstorm, and ideate with purpose-built tools designed to help
   teams collaborate naturally.
   
   Learn more
   
   “Kaptivo solves issues of remote sharing and makes a whiteboard usable across
   locations… Anyone who has to draw things on a board and then explain it over
   the phone immediately sees the value.”
   
   Greg Disco, VP of Technology and Transformation


 * 
 * 
 * 

IMPROVED VIRTUAL CUSTOMER EXPERIENCE


STARLING BANK’S BUSINESS THRIVES WITH LIFESIZE VIDEO CONFERENCING

As a bank without any physical branches, Starling Bank depends exclusively on
its technology. They needed a video conferencing solution that could support not
only their in-office meeting room needs but their network of over 2.7 million
customers.

Starling’s Head of Workplace Technology, Joe Steele, needed a single, unified
video conferencing solution.

> “I decided we needed a single product which we could stick with long-term that
> integrated with our other systems, was easy to deploy into meeting rooms and
> had a consistent user experience regardless of device.”

Lifesize’s secure video conferencing solutions stood out for several reasons:
price, usability, scalability, integration with Starling’s existing software,
and customer support.

 

Read the Case Study


AN OMNICHANNEL TELEHEALTH SOLUTION


VIRGIN PULSE’S AWARD-WINNING OMNICHANNEL CONTACT CENTER

From Care Management and Coaching to Employee Health and Wellbeing, Virgin Pulse
is empowering people to lead happier and healthier lives by engaging them in
personal, rewarding ways throughout their health and wellbeing journeys.

> “The relationships we’ve had with Lifesize have been incredible in terms of
> working with our customer success team about what we want to do with this
> system and how we build it out.”

Since implementing CxEngage by Serenova in 2019, Virgin Pulse has been utilizing
their omnichannel contact center solution to expand their team and increase
their efficiency across all channels by leveraging CxEngage’s advanced reporting
and bring your own telephony (BYOT). Going from an in-person contact center to a
cloud contact center was effortless, with minimal hiccups in a matter of days.

Watch the Interview


SUPPORTING THE HYBRID WORKPLACE


HYBRID WORKPLACES. TELECOMMUTING TRENDS. MANAGING REMOTE TEAMS.

Our video conferencing platform and omnichannel contact center solution are
designed to meet the changing face of work. We make remote workforce management
easy, enabling businesses to create the best hybrid working models for their
employees to seamlessly and consistently operate at home or in the office across
any:

 * Meeting Room
 * Video Meeting Platform
 * Work Environment
 * Contact Center
 * Customer Experience

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WHY LIFESIZE?


COMMUNICATIONS THAT HELP ORGANIZATIONS THRIVE.

Our intuitive, customizable cloud contact center software and video meeting
solutions provide secure, scalable and delightful work experiences that help you
achieve your organizational goals – whatever they may be.

 * Trusted and secure
 * Better business outcomes
 * Happier, more productive workplaces

See our pricing and plans.

See how we stack up

G2



“An extraordinary video solution for coworkers and teammates.”


See how we stack up
See how we stack up

CAPTERRA



“Video conferencing software/hardware at its best.”


See how we stack up
See how we stack up

GARTNER PEER INSIGHTS



“Very happy with the implementation in our contact center.”


See how we stack up


TENS OF THOUSANDS OF BUSINESSES AROUND THE WORLD COMMUNICATE WITH LIFESIZE



LIFESIZE SOLUTIONS


MAKE THE FUTURE OF WORK EFFORTLESS.

We bring over a decade of know-how to deliver trusted cloud contact center and
video meeting solutions that help your business run smoothly today — and
tomorrow.

See what we can do


HYBRID WORK

Meet the changing, diverse requirements of hybrid work from any meeting room,
workspace, home office or wherever your employees and customers need to be.


HEALTHCARE

Extend the reach of patient care and support different modalities with
customizable solutions that help you thrive.


MODERNIZE YOUR CONTACT CENTER

Deliver consistent agent experience and customer engagement that will
differentiate your brand.


FINANCIAL SERVICES

Cultivate genuine, trusted relationships with clients and support your different
service offerings.


COMMUNICATIONS INTEROPERABILITY

Connect with different information systems, devices and apps to drive seamless
communication across your organization and with the outside world.


PROFESSIONAL SERVICES

Create, discover and innovate with cutting-edge communications technology that
matches your pace.

 * “The way we see it, face-to-face communication is always better than any
   other method. With audio conferencing, participants can tune out and get
   distracted. Video enables more engaging, productive conversations.”
   
   , Director of Global Member Services, BBVA
   
   Learn how BBVA looks ahead


WORK BETTER WITH THE LATEST TRENDS AND TIPS.

BEST PRACTICES


WORKFORCE MANAGEMENT GUIDE FOR CONTACT CENTER LEADERS (& WHY IT’S IMPORTANT)

There are two constants in the contact center. Customer expectations are
evolving, and contact center leaders…

Learn more

TECHNOLOGY


HOW TO RE-INVENT YOUR BUSINESS IN A POST-LOCKDOWN WORLD

Business is changing in the midst of the global pandemic. The spread of COVID-19
has sparked…

Learn more

LIFESIZE


IMPROVING THE VIDEO CONFERENCING EXPERIENCE IN THE ERA OF REMOTE WORK

In case you’ve been living under a rock for the past six months, it’s clear
that…

Learn more
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Accessibility StatementCompliance status

We firmly believe that the internet should be available and accessible to anyone
and are committed to providing a website that is accessible to the broadest
possible audience, regardless of ability.

To fulfill this, we aim to adhere as strictly as possible to the World Wide Web
Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA
level. These guidelines explain how to make web content accessible to people
with a wide array of disabilities. Complying with those guidelines helps us
ensure that the website is accessible to blind people, people with motor
impairments, visual impairment, cognitive disabilities, and more.

This website utilizes various technologies that are meant to make it as
accessible as possible at all times. We utilize an accessibility interface that
allows persons with specific disabilities to adjust the website’s UI (user
interface) and design it to their personal needs.

Additionally, the website utilizes an AI-based application that runs in the
background and optimizes its accessibility level constantly. This application
remediates the website’s HTML, adapts its functionality and behavior for
screen-readers used by blind users, and for keyboard functions used by
individuals with motor impairments.

If you wish to contact the website’s owner please use the website's form

Screen-reader and keyboard navigation

Our website implements the ARIA attributes (Accessible Rich Internet
Applications) technique, alongside various behavioral changes, to ensure blind
users visiting with screen-readers can read, comprehend, and enjoy the website’s
functions. As soon as a user with a screen-reader enters your site, they
immediately receive a prompt to enter the Screen-Reader Profile so they can
browse and operate your site effectively. Here’s how our website covers some of
the most important screen-reader requirements:

 1. Screen-reader optimization: we run a process that learns the website’s
    components from top to bottom, to ensure ongoing compliance even when
    updating the website. In this process, we provide screen-readers with
    meaningful data using the ARIA set of attributes. For example, we provide
    accurate form labels; descriptions for actionable icons (social media icons,
    search icons, cart icons, etc.); validation guidance for form inputs;
    element roles such as buttons, menus, modal dialogues (popups), and others. 
    
    Additionally, the background process scans all of the website’s images. It
    provides an accurate and meaningful image-object-recognition-based
    description as an ALT (alternate text) tag for images that are not
    described. It will also extract texts embedded within the image using an OCR
    (optical character recognition) technology. To turn on screen-reader
    adjustments at any time, users need only to press the Alt+1 keyboard
    combination. Screen-reader users also get automatic announcements to turn
    the Screen-reader mode on as soon as they enter the website.
    
    These adjustments are compatible with popular screen readers such as JAWS,
    NVDA, VoiceOver, and TalkBack.
    
    
 2. Keyboard navigation optimization: The background process also adjusts the
    website’s HTML and adds various behaviors using JavaScript code to make the
    website operable by the keyboard. This includes the ability to navigate the
    website using the Tab and Shift+Tab keys, operate dropdowns with the arrow
    keys, close them with Esc, trigger buttons and links using the Enter key,
    navigate between radio and checkbox elements using the arrow keys, and fill
    them in with the Spacebar or Enter key.
    
    Additionally, keyboard users will find content-skip menus available at any
    time by clicking Alt+2, or as the first element of the site while navigating
    with the keyboard. The background process also handles triggered popups by
    moving the keyboard focus towards them as soon as they appear, not allowing
    the focus to drift outside.
    
    Users can also use shortcuts such as “M” (menus), “H” (headings), “F”
    (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.

Disability profiles supported on our website
 * Epilepsy Safe Profile: this profile enables people with epilepsy to safely
   use the website by eliminating the risk of seizures resulting from flashing
   or blinking animations and risky color combinations.
 * Vision Impaired Profile: this profile adjusts the website so that it is
   accessible to the majority of visual impairments such as Degrading Eyesight,
   Tunnel Vision, Cataract, Glaucoma, and others.
 * Cognitive Disability Profile: this profile provides various assistive
   features to help users with cognitive disabilities such as Autism, Dyslexia,
   CVA, and others, to focus on the essential elements more easily.
 * ADHD Friendly Profile: this profile significantly reduces distractions and
   noise to help people with ADHD, and Neurodevelopmental disorders browse,
   read, and focus on the essential elements more easily.
 * Blind Users Profile (Screen-readers): this profile adjusts the website to be
   compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A
   screen-reader is installed on the blind user’s computer, and this site is
   compatible with it.
 * Keyboard Navigation Profile (Motor-Impaired): this profile enables
   motor-impaired persons to operate the website using the keyboard Tab,
   Shift+Tab, and the Enter keys. Users can also use shortcuts such as “M”
   (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to
   jump to specific elements.

Additional UI, design, and readability adjustments
 1. Font adjustments – users can increase and decrease its size, change its
    family (type), adjust the spacing, alignment, line height, and more.
 2. Color adjustments – users can select various color contrast profiles such as
    light, dark, inverted, and monochrome. Additionally, users can swap color
    schemes of titles, texts, and backgrounds with over seven different coloring
    options.
 3. Animations – epileptic users can stop all running animations with the click
    of a button. Animations controlled by the interface include videos, GIFs,
    and CSS flashing transitions.
 4. Content highlighting – users can choose to emphasize essential elements such
    as links and titles. They can also choose to highlight focused or hovered
    elements only.
 5. Audio muting – users with hearing devices may experience headaches or other
    issues due to automatic audio playing. This option lets users mute the
    entire website instantly.
 6. Cognitive disorders – we utilize a search engine linked to Wikipedia and
    Wiktionary, allowing people with cognitive disorders to decipher meanings of
    phrases, initials, slang, and others.
 7. Additional functions – we allow users to change cursor color and size, use a
    printing mode, enable a virtual keyboard, and many other functions.

Assistive technology and browser compatibility

We aim to support as many browsers and assistive technologies as possible, so
our users can choose the best fitting tools for them, with as few limitations as
possible. Therefore, we have worked very hard to be able to support all major
systems that comprise over 95% of the user market share, including Google
Chrome, Mozilla Firefox, Apple Safari, Opera and Microsoft Edge, JAWS, and NVDA
(screen readers), both for Windows and MAC users.

Notes, comments, and feedback

Despite our very best efforts to allow anybody to adjust the website to their
needs, there may still be pages or sections that are not fully accessible, are
in the process of becoming accessible, or are lacking an adequate technological
solution to make them accessible. Still, we are continually improving our
accessibility, adding, updating, improving its options and features, and
developing and adopting new technologies. All this is meant to reach the optimal
level of accessibility following technological advancements. If you wish to
contact the website’s owner, please use the website's form

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