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Partner Portal Schedule a demo

Virtual consultation


STAY IN TOUCH
WITH YOUR CITIZENS

We offer a virtual office for public
services based off Cisco Webex Meetings,
which allows citizens to receive their consultations
conveniently from home.

Try it out

Construction Department

John Smith


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Sample city

Virtual Office for Public Service Center

Enter any virtual office that is open (press the green button) or make an
appointment.




THE CHALLENGE GOING TO A PHYSICAL LOCATION IS OFTEN A CHALLENGE GIVEN THE
CURRENT SITUATION

During the Corona crisis, a quick trip to the relevant office to speak to a
clerk was made difficult by the restricted opening hours, the mask requirement
and the long waiting times, which made going to the locations anything but easy
or convenient. Unfortunately, many things cannot be resolved over the phone,
such as viewing a construction plan or filling out a form.




THE SOLUTION THE VIRTUAL OFFICE FOR PUBLIC SERVICES BASIS OF CISCO WEBEX
MEETINGS

The virtual office for public services basis of Cisco Webex Meetings

Customized for "municipalities", the software solution allows citizens to easily
contact officials through a personalized 1:1 video conference and complete their
official business virtually. Through video, citizens can contact any registered
department/subject area and participating entity without having to physically
enter a government building. With Cisco Webex Meetings, citizens can engage in
face-to-face dialogue as usual and even view and edit documents together.





VIRTUAL VISIT TO GOVERNMENT

Go to the website, search for the virtual office and with one click you can make
contact. Based on the latest video conferencing technology, the official process
is now handled digitally via PC, laptop or smartphone.

Download whitepaper




THIS IS HOW IT WORKS EASY TO USE

The citizen first opens the homepage of the respective entity, where they find
an overview of all areas with corresponding opening hours.

They can also see whether an office is open or whether the responsible official
is currently attending another appointment. After selecting a specific area,
e.g., the public health office, the user can enter a virtual waiting area. This
is comparable to selecting a number at the physical site and then taking a seat
in the waiting room.

In the virtual waiting area, the citizen can also see how many people are in
front of them in the queue. As soon as the empoyee in charge is free, the
citizen is moved into the virtual consultation room. Many options are now
available to the citizen. Among other things, it is possible to speak live with
the official, exchange documents or even fill out forms together.

What is needed for this? Not much. Only a laptop, PC or smartphone is required.
There are no costs for the citizen.




INCLUSION WE SUPPORT PEOPLE WITH DISABILITIES

Our solution eliminates the need to go to offices and government agencies for
people with disabilities.

For wheelchair users, every staircase is an obstacle and for the deaf,
communication can be a problem. With the virtual office solution from SWS, a
visit can be completed from the comfort of your own home and, if necessary, a
sign language interpreter can be called in at any time. Two of many improvements
in everyday life for people with disabilities.




COMPLIANCE SECURED ENVIRONMENT

This solution can be rolled out to any area with customer/agency traffic - it
doesn't even have to be a government agency.

 It could also be used in health insurance, insurance, banking or any industry
with customer traffic, even after the Corona pandemic. Employees have control
over who can participate at all times. No one can just walk into the virtual
room without permission. They must be let in and can be removed at any time,
just like in the real world.





CUSTOMIZATION UNLIMITED POSSIBILITIES

You can place a larger number of appointment cards in an overview area or
display a single one.

 * Integrate any number of appointment cards anywhere on your website
 * Choose from different sizes and display modes
 * Customize the appointment cards design to match your visual identity
 * Use the integrated multi-language support

Sample city




EXAMPLES FOR CUSTOMER SPECIFIC INTEGRATIONS

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UPDATES WHAT'S NEW & NEXT


 * VERSION 3.3
   
   
   
   Performance upgrade
   
    * Enter your virtual office faster
    * Participants are updated faster
    * High-performance loading of the virtual room maps
   
   Accessibility
   
    * 100% user site
    * 85% agent site
   
   SMS dispatch
   
    * New provider for the US market
   
   Notifications
   
    * Agents are informed by e-mail and sound if there is a guest in the lobby
      (this feature can be activated / deactivated by the agent via the
      dashboard)
   
   Appointment booking
   
    * Link to your personal scheduling
      (Perfect for your email signature)
    * You can now choose in which of your virtual offices the appointments
      should be available.
   
   Multilingual
   
    * Language extension Spanish and French
   
   Pause function
   
    * As an agent, you can now “pause” and “continue” your virtual office.
    * (While you are "on pause", the office is displayed as "Closed".)




 * STAYING IN TOUCH
   WITH CITIZENS DIGITALLY


 * NO SOFTWARE
   INSTALLATION NECESSARY


 * WORKS WITH MOBILE
   AND DESKTOP DEVICES


 * FREE FOR
   CITIZENS


 * EXPANDABLE TO AN UNLIMITED
   NUMBER OF VIRTUAL OFFICES


 * GDPR
   COMPLIANT


 * INVESTMENT
   SECURITY


 * FLEXIBLE
   APPLICATION SCENARIOS


CONTACT US

Whether you want a live demo or need more information, we are here for you.

 * 
   





 * CHRISTIAN SCHREINER
   
   CEO
   
   +49 8586 9604 0
   christian.schreiner@citizenservice-digital.com
   


 * EMANUEL GRAF
   
   Product Manager
   
   +49 8586 9604 0
   emanuel.graf@citizenservice-digital.com
   


 * STEFAN BIEBL
   
   Solution Architect
   
   +49 8586 9604 0
   stefan.biebl@citizenservice-digital.com
   


ARE YOU AS EXCITED AS WE ARE? PRESS THE BUTTON:

Try it or Buy it


STEP BY STEP GUIDE PREREQUISITES

A paid Cisco Webex Meetings Account with Org ID. Free Webex Meeting Accounts
unfortunately do not qualify.

How to get started:

 1. Click "Try it or Buy it" above to contact our sales team.
 2. Within the next 2 Business Days a sales representative will contact you to
    plan onboarding + pricing model.
 3. You will receive an onboarding document where you can choose your layouts /
    fonts / colors and domain names.
 4. As soon as we receive the onboarding document, we will create your instance
    within 2 Business Days.
 5. Our Support Team will contact you with more information regarding Website
    Integration and How To´s.
 6. START with your own "Virtual Office for Public Services"




END USER LICENSE AGREEMENT

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 * 1 / 8 Choose from different sizes and display modes

 * 2 / 8 Choose from different sizes and display modes

 * 3 / 8 Choose from different sizes and display modes

 * 4 / 8 Choose from different sizes and display modes

 * 5 / 8 Customization of the card design to your visual identity

 * 6 / 8 Customization of the card design to your visual identity

 * 7 / 8 Customization of the card design to your visual identity

 * 8 / 8 Customization of the card design to your visual identity