libraryh3lp.com
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Submitted URL: http://libraryh3lp.com/
Effective URL: https://libraryh3lp.com/
Submission: On October 09 via manual from CH — Scanned from CH
Effective URL: https://libraryh3lp.com/
Submission: On October 09 via manual from CH — Scanned from CH
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LibraryH3lp * Home * Tour * Why * Features * Pricing * Customer Dashboard Webclient operator login Receive customer chats. Includes 3mail and Sharing Tool. Admin dashboard login Manage your service. Create users and chat boxes. Run reports and work with chat data. 3mail standalone login Use 3mail without chat. Sharing Tool standalone login Use the Sharing Tool without chat. Ask a Librarian mobile app admin login Update your library's entry in the Ask a Librarian mobile app. Overview: Getting started & support Lost? This is a handy starting place. * Free Trial LIBRARYH3LP MAKES IT EASY TO HELP YOUR STUDENTS| ONLINE Used by hundreds of libraries, educators & non-profits every day. REAL-TIME CHAT Privacy-first, accessible, mobile-friendly web chat. Includes screensharing. BACKUP STAFFING Optional professional, flexible coverage up to 24/7/365 for libraries 24/7 FAQ Build knowledge bases for guest self-help and/or internal use. EMAIL Follow up with guests via email. Capture information from web forms. TEXTING Optional add-on to accept and respond to texts from guests. * Take a Tour and Learn More -------------------------------------------------------------------------------- COST-EFFECTIVE ANNUAL SUBSCRIPTIONS Subscriptions include unlimited access to chat, sharing, FAQ, and email modules. REAL-TIME CHAT Add live chat to any web page and integrate chat with the web products you already use. SHARING TOOL Screenshare with guests in real time. Create annotated snapshots or screencasts to share or embed. FAQ Build public-facing or internal searchable, browseable FAQ knowledge bases. EMAIL Integrates with chat to create a shared mailbox for staff. Track and categorize interactions with tags. OPTIONAL SUBSCRIPTION EXTRAS Like salt and pepper, they'll spice up your base subscription. PROFESSIONAL BACKUP STAFFING Our backup staffing partner, Chatstaff, helps patrons at academic and public libraries and is flexible to your needs, covering 24/7/365 or select hours. Chatstaff answers waiting patrons in less than 10 seconds on average! Chatstaff is not a co-op, so you will not have to staff for other libraries. TEXTING You'll receive a standard 10-digit phone number to advertise to guests. Incoming texts appear as chat messages to staff. Responses go back as texts to guests. Voice calls are forwarded to your regular phone. Texts received when offline go to email or are saved until you are next online. -------------------------------------------------------------------------------- WHY LIBRARYH3LP? LibraryH3lp is a sleek, open platform that interoperates easily with the products you already use. We avoid a "walled garden" approach so you are free to pick and choose what works best for you instead of wasting money on a bloated suite of tools that you don't use. ANSWER CHATS ANYWHERE Each LibraryH3lp subscription includes unlimited user accounts. Access requires only a browser. There are no downloads, plugins, or extensions need. Access is also available from your favorite Jabber client on your desktop or mobile device. Learn More PROFESSIONAL BACKUP STAFFING Our partner, Chatstaff, provides coverage up to 24/7/365. All Chatstaff librarians are ALA-accredited and trained to deliver the same quality of help patrons have come to expect from you. Just think – patrons can connect with a human anytime, even at 3am. Learn More EXPRESSIVE SHARING TOOLS Words are great, but sometimes a picture is worth 1,000 words. LibraryH3lp's Sharing Tool offers screensharing where you can view the guest's screen, a snapshot feature that lets you annotate screenshots, and a screencasting feature to build movies. Learn More BE EVERYWHERE LibraryH3lp easily integrates with the web products you already use. Use with any CMS (like Wordpress, Drupal, LibGuides) or LMS (like Blackboard, Moodle, Sakai). Use with mobile apps like Boopsie. Embed chat in EBSCO, Summon, ProQuest, and more! Learn More OPEN API WITH SDK LibraryH3lp is built upon standard protocols (like Jabber for chat) and can be accessed programmatically for custom development. With our APIs, you can create your own live chat apps and access all metadata associated with your subscription. Learn More WE ♥ LIBRARY CONSORTIA LibraryH3lp scales easily from single libraries to collaborations between libraries to state-wide services and beyond. Chat with partner librarians at other libraries one-on-one or as a group. Transfer and cross-reference patrons between partners. Learn More OUR CLIENTS ARE OUR SUPERPOWER We listen. Feedback and suggestions from hundreds of libraries, educators, and non-profits all across the world continuously and directly flow into day-to-day platform development and evolution. Interested in giving LibraryH3lp a try? Try LibraryH3lp FREE for 90 days Fully featured, no risk, no obligation. No brainer. ABOUT US LibraryH3lp first appeared in 2008, starting out as software to support an after-hours chat and instant messaging virtual reference collaboration. Today LibraryH3lp is the premier online customer service software platform used daily by hundreds of libraries, non-profits, and educators. LibraryH3lp is made with love by Nub Games, a small software company headed by Eric Sessoms. Eric is our chief software architect and President. Amy Shelton is our CIO, working on both development and technical support. Pam Sessoms is our resident librarian and an expert in successful virtual reference services. Sheila Campbell is our account and subscription management specialist. CONTACT US * US/Canada: 877-844-5371 919-627-8223 UK: 800-011-9693 * support@libraryh3lp.com * Nub Games, Inc. 108 Sawmill Branch Road Beech Mountain, NC 28604-8179 -------------------------------------------------------------------------------- © Nub Games, Inc. 2023 * Blog * Overview (PDF) * Privacy Policy * User Agreement * Site Map * * * *