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Submission: On October 13 via manual from FR — Scanned from FR
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SETTING NEW STANDARDS IN CUSTOMER EXPERIENCE•
INSTANTLY CONNECT WITH YOUR CUSTOMERS AND OUTPERFORM THEIR GROWING EXPECTATIONS
WITH OUR CONVERSATIONAL SOFTWARE.
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TRUSTED BY COMPANIES WORLDWIDE
OPTIMIZE THE ENTIRE MOBILE CUSTOMER JOURNEY
Research shows that 86% of customers are willing to pay more for a great
experience. Our software enables you to perfect your customers' experience on
their favorite channels. From the first message to the latest conversion, we've
got you covered, regardless of your industry.
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CREATE PERSONAL EXPERIENCES THAT LAST
1. ENGAGE WITH CUSTOMERS
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Founded in 1999
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LATEST ARTICLES
Oct 03, 2022 • Mobile Service Cloud
WHY OFFERING CUSTOMER SUPPORT BY PHONE IS ESSENTIAL
Who says Gen Z and millennials don’t like to pick up the phone and call? In many
cases, the telephone is the preferred customer support contact method for 69% of
consumers of all ages. At the same time, Google searches for “phone number
customer service” in the US have continued to increase steadily over the past
five years.
Oct 03, 2022 • Mobile Service Cloud
5 QUESTIONS ABOUT VOICE IN MOBILE SERVICE CLOUD
Thinking of customer service, the first image that comes to mind is people with
headsets in a call center. Those days are gone – with all messaging channels
playing a vital role in our daily lives, the call center has evolved into a
contact center. We expect to communicate with companies as we do with friends
and family. Sometimes a quick chat will do, while another time you prefer a
phone conversation. At CM.com we understand this. That’s why we’ve added Voice
as a channel to Mobile Service Cloud: connecting customers and companies via
phone, and any messaging channel. In this article, you’ll find out more about
Voice in Mobile Service Cloud.
Oct 03, 2022 • WhatsApp
HOW POPULAR IS WHATSAPP IN 2022 AND HOW CAN IT BENEFIT YOUR BUSINESS?
Did you know WhatsApp can add value to your business? Get your message out there
and benefit from this immensely popular messaging channel.
Sep 27, 2022 • Conversational Commerce
VALUABLE CUSTOMER ENGAGEMENT FOR EFFECTIVE LOGISTICS AND DURABLE CUSTOMER
RELATIONS
With millions of packages being delivered worldwide on a daily basis,
communications have become an integral part of the world of logistics. If there
is one thing that customers want, it's helpful information about their packages.
Did the order succeed? When will it arrive? How can it be returned? If you’re
not engaging them on the right channels—the ones they want to use—you’ll see
customer dissatisfaction skyrocket at critical moments. So how do you prevent
that? Let's take a look at the many different touchpoints and interactions
within the delivery journey.
Sep 26, 2022 • SMS
HOW TO IMPROVE YOUR DELIVERY SERVICE WITH SMS NOTIFICATIONS
If you're active in today's transport and/or delivery business, you'll face new
challenges to keep your customers happy on a daily basis. Customers expect fast
and flexible, and sometimes even same-day, delivery. Time is money, costs need
to be cut, and regaining control of the delivery process will significantly
benefit your business. SMS can make a difference!
Sep 26, 2022 • Conversational AI
HOW TO MEET CUSTOMER DEMAND ON THE MOVE
Today’s transport operators face a fresh set of challenges. Sharing data between
different parts of the organisation. Keeping customers happy across a multitude
of channels. And leveraging technology to answer customer expectations—which can
be summed up as “get it right, right here, right now”. These aren’t simple
issues.
Sep 15, 2022 • Mobile Marketing Cloud
HOW TO AUTOMATE MARKETING WITH WORKFLOWS
The digital landscape is changing rapidly. This affects (digital) marketers who
feel the pressure to do more in the same amount of time. Marketing automation
helps marketers to focus on what’s really important by automating recurring
tasks and managing leads. But what is marketing automation exactly? And how can
it help you to do more with the same amount of time? We’ll answer all your
questions in this blog and even suggest one of the most helpful marketing
automation tools to help you work more efficiently.
Sep 12, 2022 • Conversational AI
HOW TO DESIGN AND CUSTOMIZE YOUR WEBSITE CHATBOT WITHOUT CODING
Chatbots can be a gold mine, but doesn’t it require much effort? Don’t worry;
there’s no need to hassle your developers. You can design and implement a
no-code chatbot on your website. In this article, you’ll find out why you’d want
a chatbot and how it can look on your website.
Sep 07, 2022 • Email
EMAIL MARKETING: 5 WINNING EMAIL CAMPAIGN STRATEGIES FOR GROWTH
What methods do you know for reaching and engaging your customers? SMS,
WhatsApp, social channels, email marketing... the list is long and pretty
exciting. Yes, today’s businesses have the world at their fingertips and can use
communication methods that simply weren’t available back in the day.
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